Reached out several times. No response as to what is going on. My largest tax refund shows my refund going to a completely different card. I have had several smaller rufunds by plant that went to the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a wondeful service idea! The VIP VAT refund provided by Chanel boutique and executed by Planet. Jiaqi has been exceptional. Prompt and clear in communications! She contacted me a day before a... Zobacz więcej
Reakcja na opinię
agent Samie Mi ha dato un aiuto preziosissimo e mi ha persino accompagnata personalmente da ADM/AMD per chiedermi alcune informazioni. La procedura d'acquisto si è conclusa molto rapidamente e le sono... Zobacz więcej
Reakcja na opinię
I have issues with the passport number and your staff Ms Loredana of MXP solved the issue for me by making telephone call to the relevant shop with an aim to make me refund successful, and she did. I... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For over 30 years, we having been powering your Tax Refunds on eligible Tax Free purchases at over 150,000 retail stores in 29 countries.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- www.planetpayment.com
4,2
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Planet - Tax Free
Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Martina to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
The amount of refund isn’t correct
The terms of refund are too long - another Tax free services made payment 5 days earlier. And at the end the amount of refund is not correct, i received 2.14 euro instead of 4.20. Bad experience
7 października 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your feedback. We have reviewed your case and can confirm your refund was calculated correctly. We've reached out by email to explain the details.
Best regards,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted to hear that you are enjoying the services offered by Planet and we appreciate that you took the time to leave this wonderful review.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Gaya made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
El refund fue menor al indicado en el…
El refund fue menor al indicado en el Voucher 25664261
El importe a devolver es 19.62 euros, y me han devuelto 16.93 USD
Tambien el tiempo de devolución fue mayor al estimado
17 września 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your feedback. Please be advised Planet operates a Foreign Exchange Policy for certain refunds involving currency conversion, as outlined in our Terms and Conditions. As your case requires a review of the specific refund instructions and transaction details, we will review it further and contact you by email with more information.
Best regards,
Planet Customer Experience Team
Thank you Ms.Renata
Ms.Renata has been really helpful and professional. She solved my issue and made my day. Thank you so much !
6 października 2026
Odpowiedź od Planet - Tax Free
Hi Hui,
Thank you for taking the time to leave your feedback. We're so glad to hear that Renata made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Hi Sabine,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Efficient and helpful Service
Ms Renata was very helpful and explained everything in the process very thoroughly and carefully until my issue was resolved.
7 października 2026
Odpowiedź od Planet - Tax Free
Hi Fehmon,
Thank you for taking the time to leave your feedback. We're so glad to hear that Renata made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
They responded promptly on my tax free…
They responded promptly on my tax free refund request. Very effective and professional.
3 października 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
agent Samie Mi ha dato un aiuto…
agent Samie Mi ha dato un aiuto preziosissimo e mi ha persino accompagnata personalmente da ADM/AMD per chiedermi alcune informazioni. La procedura d'acquisto si è conclusa molto rapidamente e le sono davvero grata per questo.
6 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Hi Arya,
We truly appreciate your kind words about Samie. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
I sent an email regarding the status of…
I sent an email regarding the status of a claim, and I got an almost instant response which I appreciated!!!
2 października 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
very good very good
5 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Not an easy process to get refund
Not an easy process to get refund. It took very long to get refund
5 października 2026
Odpowiedź od Planet - Tax Free
Dear Alka,
After reviewing your case, we can confirm that the refund for your purchase made in August was successfully processed to your card within the expected timeframe. Our Customer team also responded to your enquiry with an update regarding your refund, and proof of payment was sent to your email address for your reference.
Best regards,
Planet Customer Experience Team
Intransparency related to refund amount
5 października 2026
Odpowiedź od Planet - Tax Free
Hi,
Thank you for your feedback. We have reviewed your case and can confirm your refund was calculated correctly. We've reached out by email to explain the details.
Best regards,
Planet Customer Experience Team
Convenient and easy to use
4 października 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted to hear that you are enjoying the services offered by Planet and we appreciate that you took the time to leave this wonderful review.
Best wishes,
Planet Customer Experience Team
Jamie help me to fix the problem
Jamie help me to fix the problem, I’m so appreciate!
4 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Jamie made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.