Der Kundenservice ist unterirdisch. Man bekommt niemanden erreicht. Im Chat wird man nicht verbunden. Wenn ich per Mail eine Rückmeldung bekomme, dann keine richtige Antwort auf mein Anliegen. Kaufe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lieferzeiten sind einfach zu lang. und bei einer Retoure nochmal 3-4 Wochen auf die Rückzahlung warten zu müssen ist eine Frechheit. Kundenservice ist in dem Fall leider überhaupt nicht hilfreich und... Zobacz więcej
I ordered exactly one leotard then got really concerned about shipping times since it looked like this package was going to be international, and there were no options for expedited shipping. The cust... Zobacz więcej
Reakcja na opinię
Had fantastic service for a recent festival costume order. Iris in the customer service team went above and beyond anything I could have expected to help me. She quite literally found a solution when... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Dance shoes & dancewear store for ballet, ballroom, salsa, latin, tango, tap, jazz and street dance - adults & children. UK & European delivery, with same day dispatch. Exclusive UK & EU stockist of Weissman costumes
Dane kontaktowe
Unit 4D Alpha,, M90 5AD, Manchester,, Zjednoczone Królestwo
- 0333 880 2740
- help@moveonlineretail.com
- www.movedancewear.com
3,7
Średnia
764 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Thank you
Had fantastic service for a recent festival costume order. Iris in the customer service team went above and beyond anything I could have expected to help me. She quite literally found a solution when they didn’t appear to be one. The costume is beautiful and move dance will always be my first choice for a costume, even more so now after the service. Thank you Iris.
17 września 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Lucie,
Thank you so much for your wonderful feedback! 🥰
It’s lovely to know you’re so happy with the costume and that the experience has made Move Dance your first choice for costumes. 💖 We’ll be sure to share your kind words with Iris.. she’ll be thrilled to hear them! ✨🩰
Marion
MOVE DANCE
Absolutely appalling customer service.
Absolutely appalling customer service.
I have been trying for WEEKS to get an answer to one incredibly simple question because I actually want to BUY a pair of their dance boots. I have emailed several times and have received absolutely no reply.
I then tried their live chat during their stated business hours, only to be told that no member of staff was available. So apparently even when a customer is actively trying to spend money with this company, nobody can be bothered to answer a basic sizing question.
All I wanted to know was whether a size 36 fits like a normal EU size 36 before placing my order. That is it. A simple question that should take someone less than a minute to answer.
The complete lack of communication gives me the impression that customers simply do not matter to this company. If this is how difficult it is to get help BEFORE they have your money, I can only imagine what the service would be like if there were a problem with an order.
Extremely frustrating, unprofessional and unacceptable customer service. I was ready to place an order, but after being ignored repeatedly, I seriously question whether I want to give this company my money at all.
Sandra
Werkelijk schandalig slechte klantenservice.
Ik probeer al WEKEN antwoord te krijgen op één ontzettend simpele vraag, omdat ik daadwerkelijk een paar danslaarsjes bij hen wil KOPEN. Ik heb meerdere keren gemaild en krijg gewoon totaal geen reactie.
Daarna heb ik hun livechat geprobeerd tijdens de openingstijden die zij zelf aangeven, maar daar kreeg ik te zien dat er geen medewerker beschikbaar was. Blijkbaar is het zelfs wanneer een klant actief iets wil kopen bij dit bedrijf te veel gevraagd om een simpele vraag over de maatvoering te beantwoorden.
Het enige wat ik wilde weten, is of maat 36 valt als een normale Europese maat 36 voordat ik mijn bestelling plaats. Dat is alles. Een simpele vraag waar iemand nog geen minuut voor nodig zou moeten hebben.
Door het totaal ontbreken van communicatie krijg ik sterk het gevoel dat klanten dit bedrijf gewoon niet interesseren. Als het al zo moeilijk is om hulp te krijgen VOORDAT ze je geld hebben ontvangen, dan wil ik eigenlijk niet weten hoe de service is als er daadwerkelijk iets misgaat met een bestelling.
Ontzettend frustrerende, onprofessionele en onacceptabele klantenservice. Ik stond klaar om een bestelling te plaatsen, maar nadat ik herhaaldelijk ben genegeerd, vraag ik me serieus af of ik mijn geld überhaupt nog aan dit bedrijf wil uitgeven.
Sandra
9 września 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Sandra,
I’m really sorry that you’ve had such a frustrating experience trying to get an answer from us. We’re currently experiencing a particularly high volume of enquiries, and our team is doing everything we can to respond to everyone as quickly as possible, while still taking the time to properly look into each request rather than rushing responses.
Regarding your sizing question, if there is no specific information in the product description indicating that a particular shoe runs small or large, it is generally safe to choose your usual EU size. 😊
I’m sorry again that you had to wait so long for such a straightforward answer, and we really appreciate your patience and understanding.
Marion
MOVE DANCE
I can't thank Move Dance enough
I can't thank Move Dance enough, for the quick turn around of the exchange and also the first delivery of both pairs of shoes. Also the emails once shoes were instransit.
Will 100% be ordering again.
I have ordered shoes, previously for myself and 10years ago, frequently for my daughter. They are No.1 for in my eyes.
Please try them! You won"t be dissapointed! Thanks again!
1 września 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Cherrie,
Thank you so much for such a wonderful review! 🥰 We’re absolutely delighted to hear that both your original order and exchange were handled quickly and smoothly, and that our delivery updates kept you informed along the way.
It means so much to know you’ve been choosing Move Dance for yourself and your daughter over the years, and we’re thrilled to be your No.1! 💖🩰 We really appreciate your trust, loyalty and recommendation. We look forward to welcoming you back again! ✨
Marion
MOVE DANCE
Super Kundenservice
Super Kundenservice, freundliche und schnelle Abwicklung keine Wartezeit, top!
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hallo Prija,
Vielen Dank für Ihr tolles Feedback! 😊 Wir freuen uns sehr, dass Sie mit unserem Kundenservice und der schnellen Abwicklung so zufrieden waren. Es ist schön zu hören, dass alles unkompliziert und ohne Wartezeit für Sie gelaufen ist. 💕
Vielen Dank für Ihre Empfehlung! ✨
Marion
MOVE DANCE
Forkert vare og ingen kundeservice
Kundeservice svarer hverken på chat eller telefon. De sendte en forkert størrelse med et lille brev, hvor der står, at de godt ved størrelsen er en anden end jeg bestilte, men at jeg bare kan kontakte kundeservice... Spild af tid
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hej Freja,
Jeg er virkelig ked af at høre om din oplevelse og den frustration, det har medført at modtage den forkerte størrelse. Jeg forstår godt, hvor frustrerende det må være, især når du efterfølgende har haft svært ved at komme i kontakt med vores kundeservice.
Jeg har netop sendt dig en privat informationsanmodning. Vil du være sød at svare på den med dine ordreoplysninger, så jeg personligt kan undersøge, hvad der er sket, og sørge for, at vi finder den bedste løsning for dig?
Endnu en gang beklager jeg ulejligheden, og jeg vil gøre mit bedste for at få dette løst for dig så hurtigt som muligt.
Venlig hilsen,
Marion
MOVE DANCE
Nice ranges of dance shoes and great…
Nice ranges of dance shoes and great customer service 👍
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Tina,
Thank you for your lovely feedback! 😊 We’re delighted you’re enjoying our range of dance shoes and had such a positive experience with our customer service. We really appreciate you taking the time to share it!
✨
Marion
MOVE DANCE
I needed to cancel an order and I was…
I needed to cancel an order and I was able to do so very quickly and smoothly through the chat box.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi there,
Thank you for sharing your experience! 😊 We’re delighted to hear that cancelling your order was quick and hassle-free through our chat service. It’s great to know we could make the process nice and easy for you! ✨
Marion
MOVE DANCE
Megan was very friendly and helped me…
Megan was very friendly and helped me very quickly.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Jess,
Thank you for your lovely feedback! 😊 We’re so pleased to hear that Megan was friendly and able to help you so quickly. ✨
Marion
MOVE DANCE
Yolanda is terrific!
I have had to contact Yolanda twice today and she was brilliant both times in helping me with my order.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Patricia !
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Yolande was able to help you not once, but twice today, and provide such great support with your order. 💕
We’ll be sure to pass your kind words on to her! 🌟
Marion
MOVE DANCE
Falsely stating they've refunded!
I have waited 23 days so far for a refund on returns. I was told 8 days ago that the refund had been made, and that it would take a few days to clear. There was nothing even pending. I emailed, waited 2 days, nothing, and tried live chat, but no-one is available! Appalling! Sadly I'm waiting on part 2 or my order to be despatched, or else I would not have used this company again.
Edit- I have now spoken with them today and they advised that their refund 'failed'!!! I've now asked for a full refund which they said they've actioned today, however, on contacting my bank this evening, Move Dance have made NO attempts this month to refund me!
This is fraud and theft!
Beware! Do not risk your money!
28 lipca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi,
I’m really sorry to hear about the frustration and disappointment caused by your refund experience. I completely understand how concerning it must have been to wait for your refund, especially after being advised that it had already been processed.
I’d like to reassure you that this was not a case of us withholding your refund. Unfortunately, it appears that the original refund attempt failed, which is why the funds did not reach your account. I sincerely apologise that this was not identified and communicated to you sooner, and I understand how this has added to your frustration.
Following your contact with our team, the refund has now been reprocessed. Once successfully issued, the time it takes to appear in your account can depend on your payment provider, but we will continue to monitor this and assist if needed.
I’m also very sorry that you had difficulty reaching us via email and live chat. This is not the level of service we aim to provide, and we appreciate your patience while we worked to resolve this.
Thank you for bringing this to our attention, and please be assured that your feedback has been taken seriously.
Kind regards,
Marion
MOVE DANCE
Gute Qualität, Rücksendung nervig
Ich habe von 3 verschiedenen Sets nur eins behalten. Das ist top Qualität. Der neck holder ist deutlich zu eng am Hals, die weiße Hose zu durchsichtig. Der Kundenkontakt war schnell, die Rücksendung aus zwei Bestellungen kann jedoch nicht zusammen geführt werden; sodass unnötig 2 mal eine Rücksendungs Gebühr bezahlt wird, also keine Hilfe durch den Kundenkontakt. 6€ somit für eine Rücksendung bezahlt.
17 lipca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hallo Katharina,
Vielen Dank für Ihr Feedback und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. 😊
Es freut uns sehr zu hören, dass Sie mit der Qualität des behaltenen Sets zufrieden sind. Gleichzeitig bedauern wir sehr, dass einige der anderen Artikel nicht Ihren Erwartungen entsprochen haben.
Bezüglich der Rücksendung aus zwei verschiedenen Bestellungen verstehen wir natürlich, dass es ärgerlich sein kann, wenn dadurch zusätzliche Rücksendekosten entstehen. Wir empfehlen jedoch aus zolltechnischen Gründen ausdrücklich, Artikel aus verschiedenen Bestellungen nicht in einem einzigen Paket zusammenzufassen.
Bei internationalen Rücksendungen kann das Zusammenlegen mehrerer Bestellungen in einem Paket häufig zu Problemen bei der Zollabwicklung führen, was wiederum Verzögerungen bei der Bearbeitung der Rücksendung und der Erstattung verursachen kann. Um sicherzustellen, dass jede Rücksendung korrekt und so schnell wie möglich bearbeitet werden kann, bitten wir daher darum, separate Bestellungen auch separat zurückzusenden.
Es tut uns leid, wenn dies in Ihrem Fall zu Unannehmlichkeiten geführt hat. Wir wissen Ihre Rückmeldung sehr zu schätzen und werden sie gerne berücksichtigen.
Vielen Dank für Ihr Verständnis.
Marion
MOVE DANCE
Rimborso del reso ancora non ricevuto
Ho acquistato un articolo che ho subito restituito. Nonostante il reso risulte ricevuto da tempo, sono ancora in attesa del rimborso. Ho ricontattato il servizio clienti e sono in attesa di un loro riscontro. Questa è la mia esperienza.
Aggiornamento: dopo ulteriori contatti, il servizio clienti ha collaborato per trovare una soluzione e il rimborso è stato effettuato. La vicenda si è quindi conclusa positivamente.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Gentile cliente,
Ci dispiace molto sapere che è ancora in attesa del rimborso e comprendiamo la sua frustrazione.
Vorremmo rassicurarla che, una volta ricevuto il reso presso il nostro magazzino, il nostro team si impegna a elaborarlo nel più breve tempo possibile. Per i resi internazionali, chiediamo gentilmente di considerare fino a 20 giorni lavorativi dalla data di consegna del pacco al nostro magazzino per consentire al nostro reparto resi di verificare e processare correttamente ogni richiesta.
Ci scusiamo per l’attesa e la ringraziamo per la pazienza. Se ha già contattato il nostro servizio clienti, il nostro team verificherà la situazione e le fornirà un aggiornamento il prima possibile.
Cordiali saluti,
Marion
MOVE DANCE
Yolanda hat mir im Chat schnell und…
Yolanda hat mir im Chat schnell und kompetent bei meinem Problem weitergeholfen. Guter Kundenservice!
9 lipca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hallo,
vielen Dank für Ihre tolle 5-Sterne-Bewertung!
Es freut uns sehr zu hören, dass Yolande Ihnen im Chat schnell und kompetent weiterhelfen konnte. Ihr Lob geben wir sehr gerne an sie weiter – sie wird sich bestimmt darüber freuen.
Vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben. Wir freuen uns schon darauf, Sie bald wieder bei MOVE DANCE begrüßen zu dürfen! 🩰✨
Sophie @ MOVE DANCE
Very positive customer service experience!
Marion, the human chat advisor, was very helpful, patient and understanding in answering my many questions across different topics. Very positive customer service experience!
8 lipca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Kay,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Marion was able to help with all of your questions. We'll be sure to pass your kind words on to her – she'll be thrilled to know she made such a positive impression.
Thank you for choosing MOVE DANCE. We look forward to helping you again soon! 🩰✨
Sophie @ MOVE DANCE
Yolande was very polite and helpful…
Yolande was very polite and helpful with my request for replacement shoes.
1 lipca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi there
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear that Yolande was polite and helpful while assisting you with your replacement shoes. 💖
We truly appreciate you taking the time to share your experience! 🌟
Marion
MOVE DANCE
plus jamais !
Commande effectuée le 18 juin et toujours pas livrée le 27 juin . J'ai pourtant payé pour un service 48 H. De plus les mails adressés a movewear reviennent en delivery failed donc AUCUN service client. En synthèse PLUS JAMAIS de commande chez move wear.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Bonjour,
Je suis vraiment désolée d’apprendre votre expérience.
Après vérification, je tiens à vous informer que nous ne proposons pas d’option de livraison en 48h pour la France. Nous proposons uniquement des livraisons via Colis Privé ou Colissimo, avec un délai estimé de 3 à 6 jours ouvrés.
Cela dit, je comprends parfaitement votre déception face au délai rencontré et aux difficultés de contact avec notre service client. Utilisez-vous bien notre formulaire de contact via notre site web?
Si vous le souhaitez, n’hésitez pas à me transmettre vos informations de commande afin que je puisse vérifier votre situation et vous aider au mieux.
Je vous remercie pour votre retour.
Marion
MOVE DANCE
Jennifer was on the chat very quickly…
Jennifer was on the chat very quickly and replied to my queries straightaway. She was very polite and helpful
19 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Effa !
Thank you so much for your kind feedback! 😊
We’re really pleased to hear that Jennifer was able to respond quickly and assist you with your queries in such a polite and helpful way 💖
We truly appreciate you taking the time to share your experience! 🌟
Sophie
MOVE DANCE
Very efficient service
Very efficient service and great support from customer services. Quickly replaced a faulty item (unusual.., we have bought many Move Dance items and always satisfied with the quality). Highly recommend
18 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi there !
Thank you so much for your lovely feedback! 😊
It’s wonderful to know that, across many orders, you’ve consistently been happy with the quality of our products 💖
We truly appreciate your recommendation and your continued trust in us! 🌟
Sophie
MOVE DANCE
Very efficient customer care
18 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Asad,
Thanks for your feedback! 😊
We’re really pleased to hear you found our customer care efficient. We truly appreciate you taking the time to share your experience!
Marion
MOVE DANCE
Megan at customer service team has been…
Megan at customer service team has been truly amazing super helpful have reassured I can return extra costume that ive ordered as my daughters between 2 sizes and we are off to disneyland paris to perform and discovering she had grown several inches it was very stressful time. She will now get her costumes before we travel and one of them should fit with help of Megan. Thank you little star.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Move Dance
Hi Lynne,
Thank you so much for your lovely feedback! 😊
We’re absolutely delighted to hear that Megan was able to support you during what sounds like a very stressful time and help ensure everything is sorted before your trip to Disneyland Paris 💕
We’ll be sure to pass your kind words on to Megan, thank you again for sharing! 🌟
Marion
MOVE DANCE
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.