Montezuma's Chocolate Recenzje 

133
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I'm disgusted that an ethical and sustainable company would ship via Amazon, but here we are. As someone who's been trying to cut Amazon from my life as much as possible lately, this was a nasty surpr... Zobacz więcej

Oceniono na 1 z 5

Yesterday on a trip to Oxford with my family I made three purchases in the Montezuma shop including a 300g bar of chocolate marked on the shelf as reduced to £7 (it was very short dated). Between som... Zobacz więcej

Oceniono na 5 z 5

Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

UPDATE: Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z czekoladą

Napisane przez firmę

Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 35% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(133)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love this chocolate 🍫

I love this chocolate the 100% dark is delicious I also pop a couple of pieces in my soya latte, Its milk free & low carb compared to ordinary milk chocolate great for Keto diet too, it’s good quality & I like the ethical side too, have just got a bar of Black Forest cherry 🍒 wow it’s delicious 😋

10 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Appalling

Appalling. I bought one of these ridiculously expensive chocolate bars and was extremely lucky not to break a tooth on a cherry stone (a massive one). When I wrote I was told they aren't responsible because it says on the back 'may contain fragments of cherry stone'. (This was a third of a cherry stone). I told them what they needed was not a disclaimer on the back but a large warning on the front. I sent my address for them to send a bag to collect it. This was 3 or 4 weeks ago. Nothing. I emailed today and got an illiterate reply, or possibly one written by AI as it was also generic. Don't be fooled by the fancy packaging. These people are incompetent and they couldn't give a d*.

21 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Ticks All The Marketing Boxes

It sounded exotic far away Mexico.Montezuma.
But its only West Sussex.Still I support Southern Enterprise.
I went in.The boxes began to be ticked.Attentive Service helping me select a MILK 3 pounds bar.Colourful packaging.(were the paper trees organic?)Nice blurb on back about how everything was wonderful.Consume without Guilt.Oh but no cash.Card only.Then Stern looks plus a frown like I was some sort of Middle Aged wierdo who didnt 'get it'.At home I unwrapped the sealed pouch.(1 Brownie point)A Marketing Mans Dream.Do XYZ in High St you will make money.
Munched the product.It tasted of
well nothing.After 30 seconds I felt what was all that about?I was left with some nice empty packaging.Nice Marketing.They got my curiosity and three quid.Well done.File under School of UK High St
Chain Marketing .
Going back?nah.I hate bitter dark chocolate.
Then fell into a deep sleep.(Maybe coincidence)
Next day I was able to compare to 6 pounds bar Venchi Valhona etc from Continental Producers.Elsewhere in Town.

3 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Best dark organic chocolate ever

Finally found a chocolate that is 100% cocoa dark chocolate. I absolutely adore it. It goes very well with my black coffee. I ordered the 12 pieces pack that gave me a decent discount.
I love the fact that now you can personalise the cover and this can be a great gift.
The delivery was fast and smooth.

8 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Giant dark chocolate buttons, no longer giant and no longer the same,

Earlier in the year, Montezumas had a production issue with their 74% dark chocolate buttons and somehow these totally changed, were tiny and tasted very different. They went out of stock and I was assured by one of their Customer Service Staff (who acknowledged there had been a problem with them) on the phone, that when they came back into stock in May, they would be exactly like they used to be. They came back in May and I ordered 10 packs to see me through a while. I can’t buy them locally, so tend to buy ‘in bulk’ on line.
I usually have just a few after dinner as a treat. Unfortunately they’re still not the same, they’re mottled, not smooth and shiny like they once were, are all different sizes now, certainly not giant and they taste totally different to how they used to. I know it’s only a chocolate button, but i thought I’d found the perfect dark chocolate and it was something I used to enjoy.
I gave Montezumas some feedback on their CS contact us form last week and told them of my disappointment. I asked if there were plans to make these like they used to be, again, but I’ve had no response.
I’m very disappointed that I ordered so many, (my husband is now eating them, but is struggling as he said they’re not nice) but I’m more disappointed that I trusted Montezumas when they said they’d be the same.

1 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

More Chocolate. Less Guilt.

I have cut out sugar but Montezuma's 100% range gives me chocolate options. It's also a massive plus for me that they have made such an effort to be demonstrably sustainable in their approach. Excellent work.

10 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing chocolate!!!

Amazing chocolate!!!! Christmas and Easter are so much better with this company around, keep up the great work!!!!

28 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service staff

After typing montezumas into search engine and seeing the low score I wanted to add balance by saying I've only had positive experience with customer service, particularly Jacqui. I had a personal reply and friendly interaction. I am find of the dark choco box. Opinions on product are separate to that of customer service as I see some reviews are scoring the product. Please don't be deterred in purchasing a product thru make for a unique gift.

1 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Worst tasting thing I have ever put in my mouth.

Worst tasting thing I have ever put in my mouth and that's saying something, I ate a pinecone once as a kid, this was by some astounding feat of achievement, worse. I'm impressed. I'm actually a bit impressed. If you have someone you hate coming around this festive season these are a perfect gift.

In a fit of misguided impulsiveness I made one of the bigger mistakes I've made this year and I bought their garden party box. The quality is reminiscent of dried out mud pies made by toddlers in a playpen, and tastes like a mouth full of bitter cocoa powder straight from the can, if someone had mixed said cocoa powder with a chemical desiccant that's banned by at least seven countries. It actually sucks the moisture out of your mouth.
Honestly, there are plenty of other far nicer tasting dairy free chocolate out there for about a third of the price that wont leave you feeling like you need to scrub your tongue with industrial strength toothpaste and wirewool.

Drawn in by the deceptively adorable names and cute packaging I bought these as a rare treat for myself. Mistakes were made. The taste has lingered for about an hour now. I can still taste them. Ugh.

19 grudnia 2022
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

Hello,

I am really sorry you have not enjoyed our product. We have high quality standards and this does not sound like they have been met on this occasion at all. As a brand we do not use any artificial flavours, colours or chemically ingredients.

It would be great if we could get the product back for testing and get you a replacement to show you how wonderful our products are. If you could send us an email on hello@montezumas.co.uk along with where you bought the product and it's Best Before Date then that would be very helpful.

Thank you.

Oceniono na 2 z 5

Over a week and still no delivery...

Ordered an advent calendar on November 27th. It still hasn't arrived and it's December 5th! When I emailed the company to query this, their response was indifferent and they just blamed the Royal Mail strikes. They did not reply to my second email at all. Why would they use a delivery company that has announced a series of strikes?! It feels as if they don't care about customer satisfaction. I can't comment on the product as it hasn't arrived...

5 grudnia 2022
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

Hello,
We are so sorry that your parcel was delayed. We have been heavily impacted by the Royal Mail strikes which are outside of our control. As soon as the strikes commenced we did try to change couriers but most are not accepting new customers so it is not so easy.
We would never want to leave someone without a reply so I will investigate this. Customer satisfaction is our top priority and I apologise if on this occasion we didn't live up to standards. If there is anything we can do for you in the future then please get in touch.

Oceniono na 5 z 5

Great dark choc, and great staff

Not only does this company make the best 100% dark chocolate I have found in the UK, the website staff are incredible helpful and friendly. So happy to have found a quality source of great dark chocolate and I appreciate their ethical focus as well.

17 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Poor quality chocolate

Poor quality chocolate. I purchased a large box of assorted dark chocolate truffles for my wife. The truffles were hard, dried out, and the chocolate has a granular texture to it with a bitter aftertaste. We were both rather disappointed! Sadly would not recommend.

28 marca 2022
Opinia niezależna
Oceniono na 1 z 5

What a bizarre woman

Sadly, we went in to the CHICHESTER store, and asked if there was any chocolate tasting available, as there was last year. The woman (I fear she was the owner/manager) said 'No because not all of my staff are double jabbed'.

What a mind boggling statement. How does chocolate tasting have ANYTHING to do with whether or not someone has been jabbed with an experimental, dangerous gene therapy?

If the 'jab' works at all, surely it's utterly irrelevant who has or hasn't taken it.

This makes us think that behind closed doors, this bizarre woman is coercing her staff to get jabbed, and that I will not support. Will never be going in here again.

Hopefully she comes to her senses, and realises she's helping this draconian insanity stay around for longer.

2 września 2021
Opinia niezależna
Oceniono na 5 z 5

Love the 100% dark

Took about a week to get used to the taste of 100% dark chocolate as I didn’t even eat dark chocolate before - but now I absolutely love it! Creamy, healthy and exactly what I wanted

29 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Obsessed with the 100% cocoa Absolute…

Obsessed with the 100% cocoa Absolute black chocolates. Not bitter at all, they are super creamy and the best part is they satisfy the need for a treat with minimal impact on diet. You only need 1-2 squares and you already feel quite full. it is absolutely impossible to binge on this. people in UK really need to eat healthier, no offence but from what I've seen women are not slim. If you went to Sweden you wouldn't see this. I assume the negative reviews are from people who binge on milk chocolate and pasties for breakfast as this chocolate is very tasty ? I have tried three varieties the hemp, mint and original black and all have been very good. I even find it creamier than Lindt. Yes, in general dark chocolate is in fact bitter. But I did not find this one to be bitter at all.

31 maja 2021
Opinia niezależna

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