Montezuma's Chocolate Recenzje 

I tried another bag of the 74 per cent dark chocolate "organic" buttons, just to see if I'd been wrong with my previous review, and they were even worse. Dry, tasteless, scuffed, hard. I'd appreciate a proper response from Montezuma's having seen the other poor reviews. Why not bring back the old recipe and charge more? I'd pay for that.

I have been buying the organic giant large chocolate buttons for a few years now and loved them. I have read a few reviews saying they no longer tasted nice but I presumed they must have had a bad batch. Having just purchased a bag I can see exactly what they mean. The flavour has really deteriorated, they are smaller (certainly not giant anymore) and really dry now, not smooth and creamy at all. They look like they’ve been bashed around and taste cheap and not nice at all. I am gutted as these were a real treat that I enjoyed. As I understood it, there is a new budget option which is cheaper and contains an emulsifier which may appeal to some (not me) Why on earth has this recipe changed for the organic buttons, when the ingredients and packaging are still the same? You are going to lose most of your customers over this, unless you change back. What a shame.

We have been buying Montezuma's giant dark 74% chocolate buttons for several years now, but recently the quality has gone massively down hill. They used to be larger, flatter and really smooth and creamy with a beautiful flavour. Now they are smaller, thicker and look like they've been bashed around a bit, but most disappointingly, the texture and taste have gone down hill. They are no longer smooth and creamy, and flavour has an underlying taste of burnt sugar. We thought it was maybe a problem with a batch but after waiting a while and trying again (and emailing Montezuma's with no reply) I've googled it and see they've changed the range and altered the recipe. Very disappointed as these were such a family favourite, but we will no longer be buying.

I got some chocolate that says it's butter scotch milk chocolate and I got to be honest it taste like plain dark chocolate I wonder if something went wrong with the packaging because there is no taste of milk chocolate let alone butterscotch! I bought it as a one of as I buy hotel Chocolat because it's nicer but have to say I'm disappointed!

Delicious chocolate based products that are smooth and creamy but not too sweet. Good delivery service

Bought a huge tub of Peanut Butter Eggs for a party. Friends and family absolutely loved them!

Ordered some chocolate and an Easter egg, one item missing from the order and the Black Forest egg completely broken up, I am waiting for a response to my two emails. I am very disappointed.

The Black Forest Cherry chocolate is absolutely delicious. The packaging and information given is simple and perfect too. The care and attention they’ve put into this product is excellent.

I recently purchased chocolate easter eggs for my family (I do every year as love their chocolate and many are non UPF which is what I look for in my chocolate!). Unfortunately one (mine!) was not sent. I contacted customer service, they replied the next day and sent a replacement! Excellent customer service, thank you!

I purchased the Montezuma's Black Forest Dark Chocolate Cherry Egg and I'm regretting it! Montezuma is supposedly high quality chocolate however the overly sweet flavouring in this egg completely obscures the taste and texture of the chocolate rather than complimenting it. When I spend £15 on supposedly high quality chocolate I don't want to taste and smell something that resembles Ambi Pur! The experience feels cheap and horrid - don't buy it.

Firstly, I am a big Montezuma fan and have been for many years. There has been a problem with the production of the milk chocolate giant buttons for some time. I have contacted the company using the online form, waited 2 weeks for a reply which didn't come so I am leaving this review.

When they are good, the milk chocolate buttons are wonderful. Smooth, creamy with a good "snap", malty. An absolute pleasure. But more often than not, I open the bag to find thick, bashed up looking buttons that taste nowhere near as nice and are actually verging on unpleasant. I stopped buying them for a year or so. I thought this had been a temporary problem when, last year, I had the "good" ones over a few months ( from Waitrose). But the last two packs have been the not so nice ones, which I end up giving to my husband who is less discerning. It's as if they are two completely different products sold in the same bag, as the same product. If you look on their website, there is a photo of the good ones on the " chocolate buttons" tab. But if you click on the individual product, a photo of the not so good ones appears. To some extent this has also happened with the dark ones - I've had a couple of packs of bashed up dark ones in the past. Personally I don't mind the variation in size, I just want them to be smooth and crisp and malty.
I'm sorry to leave 3 stars because otherwise I really do love this brand but I'd like someone from Montezuma to explain the inconsistency in quality.

Update following reply: many thanks for replying and explaining that the “bashed up” ones are actually rustic and this is something you are aiming for. Also the added vanilla explains why these taste so much sweeter than the smooth malty ones. I am of course disappointed that my favourite chocolate buttons are no longer available, but I least I know that I can stop buying them.

exceptional chocolate and exceptional customer service! Also, I live in California, but I order Montezumas all the way from the UK because ConsumerLab.com has said it is one of the best, if not the very best, chocolate in terms of low levels of heavy metals. This in addidtion to being great tasting (I order the Absolute Black)

I had issues before so was given some store credit as a refund for my previous purchase.

I placed another order using the store credit, and to my surprise Montezuma's added a gift inside the order to say sorry for previous issues.

Really impressed with how they turned this around, and totally repaired our sentiment towards this company. You can't really measure a company until you have a problem with them, and how they fix it shows the type of company they are. Really happy with this and will definitely be ordering again in future!

Absolutely outstanding customer service. I had a problem (of my own making) with my order and the customer service staff sorted it out! Thank you so much😁

The chocolates tasted very unpleasant. Their customer service asked me to return them and declared there was nothing wrong with them! This was an expensive gift and had I not returned them they would have been thrown out.
On the basis of the chocolate and customer service I shan’t be purchasing from them.

Excellent service from Montezuma again... got some more of their delicious 51% cocoa milk chocolate which i can highly recommend. This time, i even got a little card with it which said "You're as sweet as this chocolate! Enjoy every bite!" Which i will :) (If only they knew, I actually have an evil streak, but it was very kind of them to say i'm sweet ;) )

The chocolate is great, but I ordered the “gift box” as well on checkout, thinking it was a smaller version of the gift boxes advertised elsewhere on the site, with a few taster items. It was, in fact, to have my items gift boxed, in a blue coloured shoe box type thing with some shavings inside. It went in the recycling.
I would not recommend adding this to your order even if you are ordering as a gift.

If I could give 0 stars I would. I bought an order online worth over £50. I have tried their chocolate bars so I thought I would buy some other things as the chocilate tasted good. One item - milk chocolate drops were discoloured and tasted waxy. I contacted the online customer care service which took three days to answer. They indicated I would need to return them in an addressed envelope they would send so I replied that I was happy to do this and strangely they wanted me to confirm my address and asked where I had bought the chocolates. This is strage as I had enclosed order no and details. The envelope took about 10 days to arrive. When they recieved the returned chocolates two days later they indicated that their taste would have been unaffected and as an act of goodwill they would replace the chocolates. They did not apologise for the poor quality goods or the inconvenience having to return the chocolates via the post office entailed. I agree customer service is non existent and Montezumas need a reminder of what the Sale of Goods Act involves re consumer rights. I will never buy their chocolate again. They do not care about their customers and no wonder they have had financial problems. There are plenty of other small chocolate companies out there who care about their customer base.

Montezuma the service business provider does not seem to appreciate loyal & repeat custom and customer's in general via the e-commerce digital platform webpage thus I will actively avoid them in the near future(I like to sample ie "tried & test proof" good business service offerings for future gifting resource purposes, alone). On both occasions I made an order of over GBP£50.00 to avoid hefty postage / packing charges. On this specific occasion I placed the order at the weekend & only received a dispatch notification yesterday(Tues, 15th October 2024) to find out 24 hours plus later the Royal Mail tracking number is not available to access(unfortunately, the communication correspondence sent has also been ignored).

A good business supplier actively values every customer enough to a, dispatch quickly ie next working week day & b, quickly respond to customer's email correspondence, so far the Mumtezuma HQ team has done nothing to make myself feel like a respected valued repeat customer and have come to the conclusion this specific business supplier isn't worthy of my continuous support(such a shame as the quality of goods is genuinely good) is Montezuma's do not value their loyal repeat customer avoid.

Currently out of pocket to the tune of £50.00 quid with zero signs of dispatch(read review).

Paid for £50 of chocolate for a corporate gift next day delivery. Item seems to be lost in a loop with Royal Mail. Montezuma don’t even have the courtesy to acknowledge an email let alone respond to it. Removed from list of suppliers for us.