Montezuma's Chocolate Recenzje 

No reply to any emails for 10+ days regarding a missing parcel.

Yesterday on a trip to Oxford with my family I made three purchases in the Montezuma shop including a 300g bar of chocolate marked on the shelf as reduced to £7 (it was very short dated). Between some fluster at the till (I had intended paying cash which is not permitted) and the need to get back to fractious children outside I settled a bil for £20.98. Only on the bus back to the park and ride did I realise that I had been charged full price (£13.99) for stale chocolate. Certainly took the shine off a little treat. This morning has been spent trying to contact the company to try to rectify their error. It is not easy....... Almost an aside the 'sample' offered to us was seriously stale and covered in bloom. If It had been offered before the purchase was complete I would probably not have bothered. They may claim their chocolate is ethical but that level of care does not stretch to customers

Purchased via Amazon, Orange & Geranium with code 26090 under the BB date of 3/27 and Black Forest with a code of 26147 under the BB date of 5/27 No hint of Cherry or Orange with a bloom on the chocolate which tasted quite bitter & not in a good way. Not worth returning. Very disappointed, won't be buying again. Used to be a good brand but I guess not so much these days.

I'm disgusted that an ethical and sustainable company would ship via Amazon, but here we are. As someone who's been trying to cut Amazon from my life as much as possible lately, this was a nasty surprise. Won't be shopping here again, which is a shame because the chocolate is decent (if extortionately priced).

Montezumas used to make single origin Dominican Republic cocoa milk chocolate buttons. I haven't seen their products for a while. Yesterday, I was in a shop in Kew abd saw a wide variety of Montezumas chocolates - I'm now looking for the words 'single origin' and couldn't see them on any of the bars or buttons. I decided to buy a bag of milk chocolate buttons. When I opened them at home and saw, felt, smelt and tasted them, I was significantly disappointed, because they have absolutely NO FLAVOUR at all. I mean really poor. Cadbury's, which is the biggest rubbish in the UK chocolate wise, tastes better. I will never buy Montezumas chocolate again because they've destroyed the blend, probably made by people who are financiers rather than chocolatiers. I will stick with my Chocolate Trading Company and Firetree chocs, as these are some of the very best available. Montezumas used to be excellent, they also had a few shops, I was a regular in their Brighton and Kingston stores. I would love the new corporate CEO of Montezumas to sit with me in person and do some chocolate buttons tasting - I will provide 5 different brands of milk chocolate buttons including the Montezumas so I can personally illustrate how poor flavourless quality the Montezumas are.

I fell in love with Montezuma's peanut butter mini eggs in one Easter but it wasn't available anywhere near me. I finally made my first order recently and it arrived in 2 days! So delicious.

If I could give 0 stars, I would.
I placed an online order on Saturday 22 Aug. The reason being I wanted the items to form part of a hamper I was putting together as a birthday present for an elderly person. It needed to be finished by 2 Sept so I knew I'd ordered in plenty of time. I received a dispatched email on the 24th Aug. Given they say 3 - 5 working days delivery, the delivery window closes today and no sign of my parcel. According to the courier, Evri, they're still waiting for my parcel.
So, today, after using the reasonably useless Montezuma chat bot (which told me first to chase Evri myself, then to email Montezuma and to expect a reply in 2 working days), I finally found a number for Montezuma and queried where my order was, just to be told it hasn't even been dispatched yet 😡. Apparently they've got courier issues 😡 when I queried why I'd received a dispatch notification email, I was told they're generated automatically when the label is printed 😲 a bit misleading to say the least.
So, here I am with a half done hamper, and no Montezuma parcel to finish it off.
Their solution, I could either have a full refund (3-5 working days for my £ to come back to me) or they could send it out next day delivery BUT not today as their packing dept doesn't work Fridays 🤣🤣🤣 and as it's a bank holiday weekend, it won't get sent out until next Tuesday.
What an absolute joke! And what rubbish customer services. If they knew there was a delay in sending out orders, the very least they should do is inform their customers, put something on the website warning people maybe? And definitely DON'T send out emails saying things have been dispatched if they haven't!
Never again. In future I'll go to Hotel Chocolat.

Great Chocolate from a fantastic UK Business.

Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a couple of bars online, so hopefully il find a local shop that stocks this 😊

Nearly cracked a tooth on their Black forest bar, they hide "may contain cherry stone fragments" on the back at the bottom. Not a pleasant experience. Think i'll stick to other brands.

UPDATE:

Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They promptly resolved our concerns and therefore we feel happy to buy from them again.

Thank you Montezuma, we look forward to buying from you.

Although the chocolate is great, the deliver process needs work. I ordered chocolate for my husbands birthday, which although said dispatched 3 days early, the tracker kept saying we are expecting it - as a result the chocolate arrived late. The customer service was good and they generously offered a refund for the delay.

Great tasty products. The family love them. Well done on the decision to delay my delivery due to the hot weather. Great call. Also well done on the excellent recyclable packaging.

10th July - Ordered around 20 bars, received tiny box with 2 bars (label on box said 2kg) eventually had my query answered, they then had to escalate it. Email apologising, with despatch next day on 27th. DPD are still awaiting parcel, Montezuma have said around 2 days to respond so still no chocolate or money. Really not impressed

Ordered and paid £51 last 17/06
(a week before the heatwave).
Its been more than a month and have not received even a pinch of chocolate.
Avoid ordering online with this company as they will ghost you or tell you lies once you try to chase them up. They will also blame their courier; but their courier (upon calling them up) actually mentioned that Montezumas never handed their products for delivery.

Whilst waiting for more than a month for their overrated chocs, I discovered better alternatives (Marks and Spencer 100% and Lindt 100%).

Well done Montezumas chocolates :(

Update 24/07
Finally delivered after 36 days!!!

Hateful company to deal with.

Ordered on the 5th of this month next day delivery for a birthday.
Blah blah blah it's delayed due to heatwave yeah ok fine. It's still hot now anyway?

Tried to cancel order on the 16th as birthday is long gone, no response.

No response from email, phone or messenger.

Coincidentally on the 16th I get an email saying deliveries are start again Monday (today)
I can guarantee they'll just send out this order regardless.

Well guess what, I'm sending it straight back.

Useless company, never buying your chocolate again after this.

If anyone's reading this, cancel order #307112 and refund.

INITIAL REVIEW- Awful customer service. Still not received my order. Placed an order as a gift. It said 3-5 days delivery. 5 days after the order was placed it still hasn’t even been dispatched let alone received. It won’t arrive in time now if it arrives at all. Really fed up and let down . I want my money back. Have emailed to request a refund .

UPDATED REVIEW - thank you for your reply. yes we did. I have now received my refund. Thank you. I have updated my review to 2 stars and amended the title to reflect the resolution and the fact that I have been refunded. However, I’m afraid I still won’t ever be using montezuma again or recommending it, and I’m disappointed that it took writing this post for me to be contacted and a resolution reached.

The most amazing chocolate for those wanting real chocolate not filled with palm oil.If you're looking for a spicy chocolate then the Hot Pickle chilli and lime is a must.The delivery was fast and we got a discount for ordering a few bars.Will definitely be ordering more it's amazing.

Friendly staff, way too sweet frappe in a paper cup for £4.50

I bought the 100% dark chocolate and it tastes like rubber.

Waste of money. Horrible taste and it leaves a rubbery slime on my tongue.