Montezuma's Chocolate Recenzje 

133
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I'm disgusted that an ethical and sustainable company would ship via Amazon, but here we are. As someone who's been trying to cut Amazon from my life as much as possible lately, this was a nasty surpr... Zobacz więcej

Oceniono na 1 z 5

Yesterday on a trip to Oxford with my family I made three purchases in the Montezuma shop including a 300g bar of chocolate marked on the shelf as reduced to £7 (it was very short dated). Between som... Zobacz więcej

Oceniono na 5 z 5

Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

UPDATE: Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z czekoladą

Napisane przez firmę

Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 35% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(133)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
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Oceniono na 5 z 5

Superior chocolates

Superior chocolates made by a British company. I bought a box of 16 truffles for us to share at Christmas. The chocolates with lovely and I would like to be able to buy them more often, but due to availability of the truffles and my local Brighton branch closing I am unable to. The postage is too expensive to pay for just one box. I would love to know if there is any shop near Eastbourne, East Sussex that sells the truffle boxes?

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Fabulous chocolate from a lovely UK…

Fabulous chocolate from a lovely UK chocolatier. Very easy to order on line. I bought a range of different flavours and cocoa %s. My favourite are the mini dark mint bars (perfect after dinner snack) but they are all delicious. I wouldn't hesitate to order again.

12 stycznia 2026
Opinia niezależna
Oceniono na 3 z 5

The chocolates are delicious and I’m…

The chocolates are delicious and I’m able to eat them as they are vegan and gluten free, so that’s a win. The downside is the length of time they take to process and deliver orders….it takes them a good 5 days or so, often longer…so you have to be organised well in advance if you need the order. One order I made never arrived, however I did receive and apology and refund for this. I have to say I’m also rather dissatisfied with customer service not being able to re-install a discount that I had accidentally missed on one of my orders. Considering I order every couple of weeks…seemed like a bit of a poor effort…could improve on their loyalty to returning customers, bread and butter.

5 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Chocolate to feed the spirit.

Quick delivery of our order made it possible to take a Montezuma Chocolate Library to give to a friend who is learning to live with stage 4 cancer in Montezuma, Costa Rica. She said that it not only gives her extra energy while she struggles with the effects of chemotherapy, but the deliciousness of such a treat feeds her spirit, helping her journey.

22 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Really disappointed with the 100% dark…

Really disappointed with the 100% dark buttons. They keep shrinking. The giant ones were wonderful. They stopped making those and produced smaller ones, which within a packet they were all misshapen and different sizes. Now, the latest packet I purchased were ridiculously tiny. Smaller than a chocolate chip. This sze button is not satisfying yo eat and I will not be buying these again, unless they revert back to giant buttons. Also, after contacting them directly I was not happy with their response and so am inclined to not buy from this brand again. A real shame as I have been a customer for many years and recommended their chocolate to my customers.

1 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

21st Birthday Hamper

Bought 5 choc bars and 2 bags of peanut butter chocolate to make a hamper for my sons 21st birthday, as he LOVES Montezuma chocolate. I tried the lime and sea salt not expecting it to be nice and it was gorgeous, I'd be buying that again for myself. My son loved them all.

12 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Delicious chocolate

Delicious chocolate, great service. Love their range of dark chocolate and also that a lot of it is organic too!

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Love their absolute black range

Love their absolute black range. I don’t eat anything processed or with unnecessary ingredients so it’s perfect for me and is the best 100% dark chocolate I’ve tried. And I’ve tried quite a few! I eat it on its own or it’s great melted and put with things like roasted Brazil nuts.

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Montezuma’s Absolute Black range is my…

Montezuma’s Absolute Black range is my absolute favourite! It has a lovely, bitter taste and is the ultimate chocolate hit. With the flavonols in dark chocolate being so good for you, I’ve decided that Absolute Black is actually a health food.

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Something for everyone

Montezuma's chocolate is delicious and, with the vast array of flavours, there's something for everyone. I recently had to go sugar free for a health issue and as a confirmed chocoholic, was desolate until I found Montezuma's Absolute Black with Almonds, so I can still have my luxury. Being able to buy online also means being able to get the flavours that aren't available in all shops, which is a bonus (although would be great if shops stocked more!). Also really important to me that Montezuma has great ethical credentials.
Thank you Montezuma!

22 stycznia 2026
Opinia niezależna
Oceniono na 2 z 5

Delay in acting on my order

My order was not acted on for some days when I made enquiries I was told Royal Mail was overwhelmed hence the delay. I needed the chocolates as a thank you to our tutor so they arrived too late.
Only on reading the tiny print on the back of the packet for the cocoa % find it has been reduced in the chocolate buttons now named giant. I will no longer buy those.
I hope the useful small handbag size is still available in a high cocoa %.

4 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Really high quality chocolate and makes…

Really high quality chocolate and makes a fab Christmas gift. Love that it’s British owned and made too with ethical ingredients.

Staff at the Guildford store are always awesome!

You do need to make some smaller and cheaper…(40p!!!) bags please!

17 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Love the chocolate

Love the chocolate Always pop in when near a store, a quality product that’s worth the price, shop is always well presented with friendly staff

18 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Recently received my order for 12 x…

Recently received my order for 12 x Absolute Black bars. This is 100% dark chocolate, no sugar, no milk, no additives, just pure chocolate. Delicious to eat straight or to add in small quantities to anything needing chocolate added to it.

21 stycznia 2026
Opinia niezależna

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