Montezuma's Chocolate Recenzje 

133
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I'm disgusted that an ethical and sustainable company would ship via Amazon, but here we are. As someone who's been trying to cut Amazon from my life as much as possible lately, this was a nasty surpr... Zobacz więcej

Oceniono na 1 z 5

Yesterday on a trip to Oxford with my family I made three purchases in the Montezuma shop including a 300g bar of chocolate marked on the shelf as reduced to £7 (it was very short dated). Between som... Zobacz więcej

Oceniono na 5 z 5

Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

UPDATE: Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z czekoladą

Napisane przez firmę

Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 35% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

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3,1

Wszystkie recenzje

(133)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
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Oceniono na 5 z 5

I order the 100 per cent chocolate Absolute Black

I order the 100 per cent chocolate, Absolute Black, also with orange nibs and almonds. It’s fantastic and very healthy. I’ve introduced it to my friends who at first thought it bitter but now love it. I wish Absolute Black was still available in the big jars as buttons but that’s a minor thing. It’s a big thumbs up from me.

16 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely adore the 100% dark with…

Absolutely adore the 100% dark with almonds. Most delicious dark chocolate I have ever had - and the healthiest too! No sugar or other nasties, no milk or gluten and is one of the brands lowest in cadmium and lead! Very important for a chronic illness sufferer with MCAS. I can still get my daily chocolate fix! Bit pricey, but glad there's no shea oil that currently seems to be ruining other chocolate brands! No issues with delivery. Great quality product.

18 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Montezuma's…the best

absolutely loved my Montezuma's chocolate! The quality is outstanding, with rich, smooth flavours that melt in your mouth. Ordering online was simple and delivery was quick and well-packaged. Each bar feels indulgent and luxurious, making it a real treat. I will definitely be ordering again—highly recommend for anyone who loves high-quality, ethical chocolate!

21 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Great chocolate

Great chocolate. I usually buy the couverture and use it for snacking and baking. I had a problem with my last order (my mistake in ordering) and was helped to put it right very quickly via email despite it no doubt being a very busy time for them. I also appreciate that they are keeping the high quality (of the couverture at least, can't comment on other chocolates) and are not making it 'cheaper' by changing the recipe or ingredients

9 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Bought some delicious giant white…

Bought some delicious giant white chocolate buttons before Christmas, I loved them so much I went back for more this week but they don’t sell them anymore, shame they were soooooo good. I bought the small ones, hope they taste the same. The dark chocolate peanut butter truffles were a hit with the family too so I’m going to try the white chocolate ones.

20 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

I have been to the Guildford store many…

I have been to the Guildford store many times but on my last visit I found it to be more enjoyable than ever. The lady was so funny when we were talking about the different flavours of mint and peppermint chocolate. I love the way they love the product and you can see the passion when you talk to them - it’s always so inviting they are always so friendly and I simply love the variety

17 stycznia 2026
Opinia niezależna
Oceniono na 2 z 5

Drop in quality in recent months

What has happened to the delicious Montezuma Chocolate bars? We usually eat the Fitzroy and the Dark Side. We've actually thrown away our most recent bars as they have very poor mouthfeel and lacks body and depth.
We have been enjoying Montezuma's chocolate bars and buttons for years, but will now have to find a different (gluten-free) chocolate sadly

19 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

lack of understanding and customer service

I was going to order with them, but needed ask question. I phoned up with my landline that works perfectly well for entering numbers with other companies like Amazon, but their robot answerphone gave me three options. I pressed 2 many, many times and on several different calls and it kept on ignoring that I'd chosen an option and answerphone just kept saying you have failed to make a choice and thus making it impossible for me to speak to anyone. I can't be the only person with a landline their answerphone doesn't recognise, but though I've now reported it to them they refuse to accept there's anything wrong. Sort of "well it's working our end" - when it isn't at mine, and many several other customers end of the line.

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

WOW the ultimate chocolate experience

WOW! What a delicious experience. I found my first bar of 100% Absolute Black in a health food shop after reading somewhere this kind of chocolate is actually good for you and can raise your serotonin levels, plus stop cravings for sugary, palm-oil based alternatives. I ordered a huge bundle online at Montezuma's website, got free shipping too! I now eat a few squares each day, thus replacing all my sugary snacks and feeling better and healthier for it. It was easy to order online and I was able to get some extra discounts and special deals too.

6 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Awful website

Awful website , and the aftersales help via email even worse.

Rude and unhelpful. Hopefully they won't be in business much longer.

26 listopada 2025
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

We’re very sorry to hear about the experience you’ve had. Please email us at hello@montezumas.co.uk, and we’ll do our best to assist you with your order and see how we can help.

Oceniono na 3 z 5

Poor customer service

Popped into Winchester store for a small chocolate birthday gift. Very little choice that wasn’t in Christmas packaging, so selected a bar of chocolate.
Disturbed assistant’s hair conversation with her colleague to pay. Assistant refused cash, so paid by card and asked for a receipt. Told I could only have one if I handed over my email or phone number. Asked how long it would take to arrive – she didn’t know.
If you like to use cash, expect good service, or prefer not to share personal data, other shops are available (including a new one with friendly staff and a much wider choice of products) – I won’t be returning to Montezuma.

25 października 2025
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

We’re very sorry to hear about your experience in our Winchester store. This is not the level of service we aim to provide. We will pass your feedback on to our retail team to help improve future visits.

Oceniono na 1 z 5

Paying more for much less

I popped in to the Oxford shop to replenish my supplies of Absolute Black buttons. I noticed a while ago that they had changed from large buttons to something resembling chocolate chips but thought maybe it was a faulty batch. Today I was appalled to find that not only had the price risen considerably but the weight had been reduced by 30% from 180g to a measly 120g per packet. While I understand global conditions are a problem and expect to pay more, this degree of ‘shrinkflation’ is beyond reasonable. Sadly, I will need to find another source.

22 października 2025
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

We’re very sorry that you were disappointed with the changes to our Absolute Black Buttons. We completely understand your frustration. As we explain in our blog here
The rising cost of cocoa, combined with challenges in farming and climate impacts, has meant we’ve had to adjust both prices and pack sizes in order to continue paying farmers fairly and supporting sustainable cocoa production.

We appreciate your understanding and hope you’ll consider staying with us as we work to make chocolate that’s both delicious and fair for everyone involved.

Oceniono na 1 z 5

Bye bye chocolate buttons

As others have said, the recipe for the previously creamy and delicious buttons has changed. You also seem to pay more for less. I've tried a few bags from different retailers - neither of them came close to the original. This is certainly not worth the premium price tag and I'll be buying elsewhere going forward.

25 września 2025
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

We’re very sorry to hear that you’re disappointed with the changes to our Buttons. As we explain in our blog here:
https://www.montezumas.co.uk/blogs/news/cocoa-prices-are-rising-here-s-why-and-how-we-re-doing-our-bit-to-support-farmers?
Rising cocoa prices, combined with challenges in farming and climate impacts, have meant we’ve had to adjust both pack sizes and prices in order to continue paying farmers fairly and supporting sustainable cocoa production.

We truly appreciate your feedback and hope you’ll understand the reasoning behind these changes.

Oceniono na 1 z 5

Montezuma has changed their chocolate…

Montezuma’s have changed their chocolate buttons. They taste horrible - what a shame ! Popped into the Montezuma’s shop in Oxford and they said they are the same as before ! After more questioning they then said they have added vanilla extract to the ingredients. Will have to find another brand now as Montezuma’s have really messed theirs up.

14 września 2025
Opinia niezależna
Logo Montezuma's Chocolate

Odpowiedź od Montezuma's Chocolate

We’re very sorry to hear that you’re disappointed with the changes to our Buttons. As we explain in our blog here:

https://www.montezumas.co.uk/blogs/news/cocoa-prices-are-rising-here-s-why-and-how-we-re-doing-our-bit-to-support-farmers?

Rising cocoa prices, combined with challenges in farming and climate impacts, have meant we’ve had to make some recipe and pack adjustments in order to continue paying farmers fairly and supporting sustainable cocoa production.

We understand this is frustrating, and we appreciate your feedback. It’s important to us as we continue to make chocolate that’s both delicious and fair.

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