I'm disgusted that an ethical and sustainable company would ship via Amazon, but here we are. As someone who's been trying to cut Amazon from my life as much as possible lately, this was a nasty surpr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Yesterday on a trip to Oxford with my family I made three purchases in the Montezuma shop including a 300g bar of chocolate marked on the shelf as reduced to £7 (it was very short dated). Between som... Zobacz więcej
Bought the Black Forest Gateau from a shop in Grassington, lovely chocolate and love the natural ingredients. My favourite dark chocolate so far. Only shame is it costs too much plus postage for a c... Zobacz więcej
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UPDATE: Ok, originally I put negative feedback for this company which was honest and transparent at the time. However since, the company got back to us and apologised for their shortcomings. They... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.
Dane kontaktowe
Birdham Business Park, Birdham Road, PO20 7BT, Chichester, Zjednoczone Królestwo
- 01243510510
- hello@montezumas.co.uk
- www.montezumas.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 35% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I order the 100 per cent chocolate Absolute Black
I order the 100 per cent chocolate, Absolute Black, also with orange nibs and almonds. It’s fantastic and very healthy. I’ve introduced it to my friends who at first thought it bitter but now love it. I wish Absolute Black was still available in the big jars as buttons but that’s a minor thing. It’s a big thumbs up from me.
Superb chocolate.
The best chocolate ever! Especially the Absolute Black
Great company
I LOVE the Absolute Black...simply "the…
I LOVE the Absolute Black...simply "the BEST chocolate in the world!" The only ingredient is cocoa, no junk!
Absolutely adore the 100% dark with…
Absolutely adore the 100% dark with almonds. Most delicious dark chocolate I have ever had - and the healthiest too! No sugar or other nasties, no milk or gluten and is one of the brands lowest in cadmium and lead! Very important for a chronic illness sufferer with MCAS. I can still get my daily chocolate fix! Bit pricey, but glad there's no shea oil that currently seems to be ruining other chocolate brands! No issues with delivery. Great quality product.
Absolutely delicious chocolate Lovely…
Absolutely delicious chocolate Lovely delicate flavours
Quick delivery
Montezuma's…the best
absolutely loved my Montezuma's chocolate! The quality is outstanding, with rich, smooth flavours that melt in your mouth. Ordering online was simple and delivery was quick and well-packaged. Each bar feels indulgent and luxurious, making it a real treat. I will definitely be ordering again—highly recommend for anyone who loves high-quality, ethical chocolate!
Great chocolate
Great chocolate. I usually buy the couverture and use it for snacking and baking. I had a problem with my last order (my mistake in ordering) and was helped to put it right very quickly via email despite it no doubt being a very busy time for them. I also appreciate that they are keeping the high quality (of the couverture at least, can't comment on other chocolates) and are not making it 'cheaper' by changing the recipe or ingredients
Bought some delicious giant white…
Bought some delicious giant white chocolate buttons before Christmas, I loved them so much I went back for more this week but they don’t sell them anymore, shame they were soooooo good. I bought the small ones, hope they taste the same. The dark chocolate peanut butter truffles were a hit with the family too so I’m going to try the white chocolate ones.
I have been to the Guildford store many…
I have been to the Guildford store many times but on my last visit I found it to be more enjoyable than ever. The lady was so funny when we were talking about the different flavours of mint and peppermint chocolate. I love the way they love the product and you can see the passion when you talk to them - it’s always so inviting they are always so friendly and I simply love the variety
Drop in quality in recent months
What has happened to the delicious Montezuma Chocolate bars? We usually eat the Fitzroy and the Dark Side. We've actually thrown away our most recent bars as they have very poor mouthfeel and lacks body and depth.
We have been enjoying Montezuma's chocolate bars and buttons for years, but will now have to find a different (gluten-free) chocolate sadly
lack of understanding and customer service
I was going to order with them, but needed ask question. I phoned up with my landline that works perfectly well for entering numbers with other companies like Amazon, but their robot answerphone gave me three options. I pressed 2 many, many times and on several different calls and it kept on ignoring that I'd chosen an option and answerphone just kept saying you have failed to make a choice and thus making it impossible for me to speak to anyone. I can't be the only person with a landline their answerphone doesn't recognise, but though I've now reported it to them they refuse to accept there's anything wrong. Sort of "well it's working our end" - when it isn't at mine, and many several other customers end of the line.
Montezuma chocolate is highly recommended!
Montezuma chocolate has been my chocolate of choice for many years. First, dark with chilli now it's 100% dark especially with almonds. Excellent quality, great taste with positive health benefits included!
WOW the ultimate chocolate experience
WOW! What a delicious experience. I found my first bar of 100% Absolute Black in a health food shop after reading somewhere this kind of chocolate is actually good for you and can raise your serotonin levels, plus stop cravings for sugary, palm-oil based alternatives. I ordered a huge bundle online at Montezuma's website, got free shipping too! I now eat a few squares each day, thus replacing all my sugary snacks and feeling better and healthier for it. It was easy to order online and I was able to get some extra discounts and special deals too.
Awful website
Awful website , and the aftersales help via email even worse.
Rude and unhelpful. Hopefully they won't be in business much longer.

Odpowiedź od Montezuma's Chocolate
Poor customer service
Popped into Winchester store for a small chocolate birthday gift. Very little choice that wasn’t in Christmas packaging, so selected a bar of chocolate.
Disturbed assistant’s hair conversation with her colleague to pay. Assistant refused cash, so paid by card and asked for a receipt. Told I could only have one if I handed over my email or phone number. Asked how long it would take to arrive – she didn’t know.
If you like to use cash, expect good service, or prefer not to share personal data, other shops are available (including a new one with friendly staff and a much wider choice of products) – I won’t be returning to Montezuma.

Odpowiedź od Montezuma's Chocolate
Paying more for much less
I popped in to the Oxford shop to replenish my supplies of Absolute Black buttons. I noticed a while ago that they had changed from large buttons to something resembling chocolate chips but thought maybe it was a faulty batch. Today I was appalled to find that not only had the price risen considerably but the weight had been reduced by 30% from 180g to a measly 120g per packet. While I understand global conditions are a problem and expect to pay more, this degree of ‘shrinkflation’ is beyond reasonable. Sadly, I will need to find another source.

Odpowiedź od Montezuma's Chocolate
Bye bye chocolate buttons
As others have said, the recipe for the previously creamy and delicious buttons has changed. You also seem to pay more for less. I've tried a few bags from different retailers - neither of them came close to the original. This is certainly not worth the premium price tag and I'll be buying elsewhere going forward.

Odpowiedź od Montezuma's Chocolate
Montezuma has changed their chocolate…
Montezuma’s have changed their chocolate buttons. They taste horrible - what a shame ! Popped into the Montezuma’s shop in Oxford and they said they are the same as before ! After more questioning they then said they have added vanilla extract to the ingredients. Will have to find another brand now as Montezuma’s have really messed theirs up.

Odpowiedź od Montezuma's Chocolate
Doświadczenie Trustpilot
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