Green Power Mobility Recenzje 

Bought a jh500 lately after owning a 2nd hand fastest scooter. Had a problem with my jh500 not running. So I've waited just over a week for a engineer to visit to take a look at the scooter and along came Chris he literally sorted the problem out and shared his knowledge on and about my scooter which I really appreciated 10/10 for customer service and able to sort out the issue he was faced with

Just had the first fault of any kind on my falcon scooter repaired after three and a half years of happy travelling. While here the engineer also gave my scooter a good look over and reported everything working perfectly. Thank you Dale and Green Power for a quick effective service.

Dale repaired my Flygo800 and was helpful, efficient and truly professional!
He is an asset to the company!

Craig delivered my scooter today and was very professional, super helpful and very polite,

My first contact was at the factory in Stockton we saw Liam (I hope I’ve remembered his name correctly he was young with lovely red hair and a beard). He was just great v patient with me explaining all about the BZ500 I was interested in so good we bought one 😊. I couldn’t believe how quickly delivery was organised it was great on the day Paul (lad from the North East 😊) arrived so quickly and absolutely nothing was too much trouble for him he explained all about my new scooter showed me how everything worked and how to unlock everything, he also confirmed my extras lithium battery, solid tyres, 3 year warranty & the additional key and remote controller ( which Liam had added for free bless him) . Paul made sure ever was in order I was happy with my scooter and answered all of my questions. I’m a very lucky lady to have had this 5 ⭐⭐⭐⭐⭐service from beginning to end Thank you both so much and also I met another girlie in Stockton who also greeted me with a smile and told me about the BZ500 too Thank you to you all you have this girlie v v happy 😃

From ordering to being delivered i was kept updated ever step of the way. I was given a clear delivery time and a lovely Gordie called CHRIS delivered my new scooter, he did all the security checks to make sure I was the person who ordered the scooter and then proceeded to explain how everything worked, from the lights, speed, storage, batteries, charger and alarm. Chris waited for me to have ago on the scooter and make sure I was happy with everything.
Chris went through all the paperwork and even offered me insurance, but I declined that as I had already purchased it with the scooter. All in all I am very pleased with the whole process and efficiency of Green Power and a special thanks to Chris xx

Very good service

The replacement noted for my fastest scooter finally turned up engineer was brilliant squeak now gone hurrah

​I can’t recommend this company enough! I’ve purchased three mobility scooters from them over the years, and their service, quality, and support have been consistently exceptional every single time.

Dale the engineer who dropped my new wheels off this week was great, most helpful a credit to the company. I'll be back in a few years no doubt. Nigel Rogers

Just had the scooter delivered by Malcolm im over the moon with it and first class service ,very patient and knowledgeable couldn't ask for a better company and service .getting use to the scooter hope to have many happy years using it.many thanks.well done malcoln.
Brian cooper

Great service. Easy to navigate website
Competitive pricing.
John the delivery driver was superb. Very thourough in his walk through , a very friendly and thoughtfull man .

Had my JH500 delivered today by Fred hes amazing, went through how to use the scooter and went through any questions I had very knowledgeable 10/10 guy and the scooter is awesome, very good service I would definitely recommend green power

Apart from excellent customer service the ZT500 mobility scooter is a first class bit of kit. It is truly comprehensive with straightforward controls and quite a looker. Vg value for money. Driver Paul phoned ahead and explained everything on arrival. Couldn't be more pleased.

Great experience while ordering , i made i slight error with my holiday dates so had to changed the delivery and they worked round me , great team all round ... had it delivered today by paul , was a great down to earth bloke and showed us everything we needed to see .... so keep up the good work and also many thanks for making life easier for my wife

I have twice ordered a scooter from this company, firstly the delivery was not as planned and so ordered again, explained was on holiday at end of August and given them several dates in September when would be able to accept delivery. They do nothing to accommodate peoples work or personnel life think that a day or two is adequate. Having been back off holiday for 3 weeks have not heard anything and don't have my scooter. Everything revolves around them, there customer service is non existent and all they do is waste customers times. It is one day and a whole day you have to be available, or don't deliver. I have asked them for 2-3 options and never answer. I don't expect to ever see my scooter. When have work commitments and elderly parents it is not easy do drop everything to accommodate them!

Malcom delivery was absolutely brilliant showed me round the scooter great guy love my zt4 .

Chris was on time with our delivery very knowledgeable and helped my Dad get to grips with his new scooter. Thank you

You'll notice this is my second review for Green Power.
After the events of the first review I made 2 attempts to contact the employee in questions manager.
The NEW employee simply, flatly refused to put me through insisting that I had it samd and email. When my stubbornness outweighed her dogmatic attitude I, eventually, got to speak to the manager.
Her customer service was exemplary. We ordered the parts I needed over the phone and she got me the part number I needed, within seconds. Fantastic!
Then, yesterday, I got an unsolicited call from the same manager. She had seen my Trustpilot review and "in light of subsequent events" wanted me to change the review. This made me feel very uncomfortable. I asked her which part of the review she felt was untruthful. She agreed the review is fair and true but, still pressed to have it changed. I agreed to write a second one. Here it is.
The manager gets 5 stars for her customer service;
-2 stars for asking me to change my review.
For the benefit of Green Power's management:
Your problem ISN'T that a customer wrote a bad review.
Your problem IS that your staff acted as described in the bad review.

In my previous review, I said my Green Power mobility scooter had broken down three times within two miles of home. I want to correct that, it is now FIVE times. I have left home with a fully charged scooter, one that is claimed to have a range of 45 miles and, within two miles of home, I have run out of charge. Green Power have twice come to see me and, on each occasion, changed the battery. It has made no difference. Last time I was told I needed a new charger and wasted another eighty pounds. I cannot use this machine and am running up large taxi bills. Green Power have been totally useless and I have given them ten days to refund my money or I will sue them in the Small Claims Court.
Use Green Power at your own risk

Chris delivered our scooter today what a lovely polite young man he was he went through everything with us regarding the scooter fantastic demonstration felt confident after him showing us everything he even gave us information regarding getting the scooter insured 5 * service thank
you chris and thank you green power fantastic mobility scooter