Leadingdog Recenzje 

171
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I originally purchased a Ruffwear harness from Leading Dog 6 months ago for my new houdini rescue setter. Laura went above and beyond to source the colour and size I required, knowing the urgency. 6... Zobacz więcej

Oceniono na 5 z 5

Fantastic service from Laura at Leadingdog. I purchased two Fjord waterproof coats for my Labradors; one of which didn’t fit quite right. Laura promptly shipped the correct size and dealt with the r... Zobacz więcej

Oceniono na 5 z 5

Received my lead today, really glad I waited till camo came back in stock as it looks brilliant. I went for the 6ft 1/2” lead which is a great length an because it’s 1/2 is suitable for a variety of d... Zobacz więcej

Oceniono na 5 z 5

Excellent quality products and absolutely worth the investment! They may not be the cheapest, but the quality speaks for itself. When it comes to your dog, you won’t regret spending for something this... Zobacz więcej

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Informacje przekazane przez różne źródła zewnętrzne

Dog Leads, Collars, Jackets and Harness by leading brands at affordable prices


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

171 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(171)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
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Oceniono na 5 z 5

I was very impressed by Leading Dog

I was very impressed by Leading Dog, I wanted a couple of Ruffwear items as I have two dogs & the items were reduced but also they arrived very quickly. I would definitely order from them again.
Thank you.

30 listopada 2023
Oceniono na 5 z 5

Excellent customer service

Excellent customer service was kept informed of all progress when things outside their control took place. Would definitely recommend and use this site again

27 listopada 2023
Oceniono na 1 z 5

Item returned today - £5.25.

Item was very misleading some some inchs larger than previous size, which was too small. Will now have to pay for return Postage which around £5.00 for a tracked item, as they do not pay for return postage.

Overall amount was £110.00.

Not Happy

29 listopada 2023
Logo Leadingdog

Odpowiedź od Leadingdog

I am sorry the item did not fit I can see the previous one was not purchased from myself so I can not confirm what size you had ordered before and if this had been bought from me I would have exchanged. The size of the item and description of size is the manufacturers guide therefore I have no control of this, in regards return this was only delivered yesterday (the day of review) so you have not actually contacted me yet on return so I have not been able to comment on the returns process to yourself. I look forward to hearing from you shortly on laura@leadingdog.co.uk
Kind regards
Laura

Oceniono na 5 z 5

excellent

excellent can't fault ordered ruffwear vert smal coatl swift delivery unfortunately coat too big for a cavapoo (my fault) returned for a full refund excellent coms throughout well done leading dog

30 października 2023
Oceniono na 1 z 5

Customer service is dire poor the one…

Customer service is dire poor the one star awarded from me should be a minus 10!!!!!
Customer care service is very poor
I requested my money to be reimbursed after I received a email informing me that the leads were no longer in stock I then sent an email requesting approximate dates when the company would have stock,
I received an email from leading dogs instructing me to read the email again from Laura
I then requested a reimbursement of my money
I believe this company is a scam and snotty email that I received was from an email address aflavorsofnawab
Following this receipt of this email my email was compromised
I would recommend using Amazon as they don’t take your money until they deliver the goods

10 października 2023
Opinia niezależna
Logo Leadingdog

Odpowiedź od Leadingdog

Hi Harriet I am very sorry I did not receive any correspondence back so assumed all was now ok. I have just processed your refund with immediate effect

Oceniono na 1 z 5

None Delivery

Not had the item delivered yet, supposed to be 48 hour delivery, where is it please, it’s now 5th October

5 października 2023
Logo Leadingdog

Odpowiedź od Leadingdog

Dear Sir this item was posted on Friday the 29th the day after you ordered and tracking information provided. Unfortunately Royal Mail are having system errors meaning their tracking service is not working correctly so I am unable to see if they have attempted to deliver or if it is stuck in their depot. I have therefore refunded you but would be grateful if you can contact me if they try to deliver

Oceniono na 1 z 5

The brass dog collar tabs are…

The brass dog collar tabs are advertised as 25 mm. These dog collars do not fit a size 2.5 cm collar but a 3.5 cm and the company will not give money back . Bad advertising and bad business 😵‍💫

25 września 2023
Logo Leadingdog

Odpowiedź od Leadingdog

Dear Gary
As per my email previously to yourselves the 25mm is the size of the hole to slide the collar into. The picture you have emailed shows a measurement from the top edge to the bottom edge which indeed is around 33mm as includes the "bars" that hold the tag in place. It clearly states online the description of the sizes as Available to fit collar sizes 15mm, 21mm and 25mm not that the full width of tag is 25mm. If the full width of the tag was 25mm it would not slide on to fit a collar that size and therefore the description would be inaccurate . Unfortunately it also does clearly state engraved ID Tags are non refundable as I am sure you appreciate I cant resell or donate an item with your name, phone number and address on it. If you had been sent the incorrect item or if the description had been at error I would have refunded.

Oceniono na 1 z 5

Awful experience.Stay away from this place

I took my Pomeranian for a trim and specifically said to the lady that I want them to do a tidy up and not take too much off her length. I repeated that I didn’t want anything drastic and no fancy hairstyles. I went to collect her and was in disbelief how much had been taken off. I barely recognised my dog. When I asked to speak to the lady I was told that she had gone for the day. Sadly, after that my dog’s hair never grew back to the same length. I’m very upset and would recommend people to stay away from this place.

27 sierpnia 2023
Logo Leadingdog

Odpowiedź od Leadingdog

I’m sorry for your situation but not sure why you have reviewed me for this? I am not a dog groomer and therefore it was not me that did this? Please try reviewing the dog groomers you took the dog to

Oceniono na 5 z 5

No Quibble Return.

I purchased a car harness for my dog which when I tried it, was totally unsuitable for him. Although the return label had fallen off, I was able to return and receive a full refund, no quibbling. Gives me confidence to purchase from them in future.

29 sierpnia 2023
Opinia niezależna

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