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HTC make incredible phones, I have been a big fan of HTC phones for many years.

However you should never purchase one!!

As soon as you get an issue with one you have a big problem.

My HTC 10 was fine for a while.

I understand batteries degrade after time , but this battery in this phone has never been the best.

It started to drain very quickly even when not in use.
I would be constantly recharging it, and when it got to 20% battery it would reboot or completely die if you took 1 photograph.

I got in contact with HTC’s customer service department, that’s when all of the fun started.

They informed me the repair process would take 5-10 working days.

They emailed me over a UPS label and I sent my phone off on July the 30th.

They received my phone the next day.

10 days later I had no communication from HTC... so I got in touch.
They told me to be patient and it would arrive, they also escalated the problem.

A week or two later and still no communication, so I rang up and they told me there was a problem with the sync of my ticket.

They told me they would escalate the issue again as they had no idea where the phone was.

After many emails and tweets later I finally got my phone back on September the 3rd. 1 Month and 3 days ...

And guess what, the phone is still FAULTY!

I rang them and asked how it could still be faulty after being away so long.

They said sorry we can escalate it again, and it would need to come back in for repair.

They offered me 10 percent off their website, I told her why would I ever touch a HTC product again and what a insult that was.

I will not be sending my phone off for repair, I will wait and be getting a new contract and a new phone.

But this time it will not be HTC!!

I have never experienced such poor customer service in my life.
Their repair center Regenersis is actually shocking.

They printed a UPS label to ship my phone out on the Wednesday, and didn’t actually hand it over to UPS until the Friday.... making me wait over the weekend to get it back.

Plus it’s still faulty!!

AVOID HTC at all costs. Once they have had your money they do not care.

(I apologize for my poor grammar)

My HTC Vive broke suddently after 8 months because of a known product defect which allows sweat to get into the device. HTC used to include sweat in Vive warranty but after the devices started breaking they removed it. They tried to make me pay 50€ just for checking it and 350€ for fixing the device. I didn't pay anything and got the broken Vive back thanks to the reseller. Now I have to wait 12 moths for customer protection agency to resolve the case. Buy Oculus Rift or something else

The HTC 10 phone is fine, but when it went wrong the service was woeful.
The power button had failed so I sent in under warranty. After not hearing for a week I chased them up. They asked me to refer to the quotation, which I hadn't received. Then I was informed that a very small crack in the corner of the screen had invalidated the entire warranty. The quotation was £150 as they insisted on replacing pretty much everything, even the SD and SIM trays which I was told to remove before sending.

Twice they have told me a document would be sent to me within three business hours only for them not to. I actually think it's a rather cynical lie.

UPDATE: I had to pay for the repair, which was on 31st August. Today is 8th October and still no phone. Despite multiple escalations, online chats, and promises - no phone. Also, no offer of compensation, nor refund. Please be assured, none of this is me exaggerating, HTC support is as bad as it gets.

Grauenhaft unseriös!!! Nie wieder ein Handy von denen. Hab ein HTC 10 gekauft nach 5 Monaten Systemabsturz. Fährt alle 10 Sekunden hoch und dann nach 5 Sekunde wieder runter von alleine. Eingeschickt. Was krieg ich einen Kostenvoranschlag aus Polen in Höhe von über 370 Euro für die Reparatur vom Display und vom Gehäuse(was NICHT kaputt war). Am Gehäuse war eine sehr kleine Delle, die direkt nach dem Kauf entstanden ist, deshalb war ich Schuld am Schaden und die Gewährleistung war futsch und auch die Beweislast ihrerseits(da noch keine 6 Monate vergangen waren seit kauf) nicht mehr nötig. Langes hin und her. Keine Reaktion auf Anwaltschreiben. Nach genau einem Jahr hab ich 25 Euro bezahlt um mein kaputtes Handy zurück zubekommen. Laden um die Ecke wird jetzt den Systemfehler versuchen zu beheben. Aus die Maus nie wieder ein HTC.

HTC oh my goodness, I can not believe a company like this is still in business. The worst company hands down I have ever dealt with. How did this company get past day one of opening their doors?? Ok so basically my experience goes like this.........bought an HTC phone, two weeks later battery died, went back to store I purchased it from they said I would need to contact HTC, the store called HTC for me and were very helpful. HTC hung up on me two times, when I finally spoke to someone they sounded like they had just woke up or something and proceeded to tell me that it's not HTC's problem it's my service providers problem????? I bought phone from a phone shop outright and switched my old phone number over from Vodafone. So Vodafone had nothing to with the phone. Eventually after continuous ongoing (which I can only call) stupidity from HTC and about ten phone calls later, the lovely person in the phone shop who had been hearing the phone calls said "hey mate we'll just give you a new battery, your not going to get anywhere with HTC because they're useless" . This store is actually discontinuing selling HTC's because of the amount of issues they have had with them. So anywhere I walked away with a new battery and my phone worked again for about two months, crap phone though, kept crashing, i would have to restart the phone at least three times a week because it was just freeze. Display was horrible and you guessed it the phone ate the new battery and after three months the phones was only holding a charge for 30 mins. I went back into the phone store again as the lanyard that was supplied BY HTC with the phone had broke (after three months of minimal use) because the lanyard broke with no warning the phone fell onto CARPET and the screen broke. By this point I didn't like HTC very much, as you could well imagine. So myself and the guy at the shop went through the whole process again. Only to be told again that it was my service providers responsibility to replace the phone........but they'll send me a new lanyard!!!???? HA!!! I'm thinking these HTC people are a bit confused, they don't quite know how to understand basic English and are very confused about how to communicate with another human. I asked to speak to the manager after being on hold for ten minutes the response I got was "my manager doesn't want to talk to you". My response was "excuse me, why do they not want to speak with me" put on hold for another ten. Response "because he doesn't want to" by this time I was in hysterics, it had come to the point where myself and the guy in the phone I need shop had tears steaming down our face because it was just so comical. I wish I could have recorded the call it would have been a lifetime of entertainment. But anyway the eventual outcome was, I hung up the phone. The phone shop guy and I had a great laugh about it, I threw the HTC in the rubbish bin and I bought a Huawei. I have had the Huawei for 12 months now and have had no problems at all. If you want a good laugh buy a HTC phone, if you want a phone that actually works don't buy a HTC.

Do not buy HTC, if something goes wrong with the product then you will regret it.

HTC Vive Virtual Reality kit stopped working after 3 months of light use. I contacted their support via email in October 2016. The wait times are 2-3 weeks plus and majority of the time it's a copy paste response of no help at all, if they even get back to you.

After nearly 2 years of messing me about with long wait times and incompetent call agents saying they will do x and x but in reality did nothing, I am now taking legal action to get my money back from these scam artists for the broken product and literally the worst customer service on this planet which has been consistent for 2 years.

I have since heard about HTC phones breaking and HTC batteries barely lasting 2 years. Another scam to make you buy another phone.

The HTC Vive is the first HTC product I have ever bought, and it will most definitely be my last. If HTC is mentioned to me or I hear someone talking about them, I will tarnish their name and emphatically state to avoid and boycott them at all costs.

the absolute WORST company I have ever dealt with and will NEVER buy another HTC phone. I have had 4 previous HTC phones and they were brilliant.. but this latest HTC 10 started to go wrong after less than 18 months. customer service took 2 months of constant chasing and emails to arrange for me to return it...so I sent it back and after 10 days of having it I emailed to find out what was going on.. THEN they emailed me to say they have received it and will now start to fix it. The incompetence of the customer service people is staggering. Do yourself a favour and stay away from this mess of a company.

I bought a new HTC U12+ on release. It has a issue i found out after 2 weeks of usage. I called the support to get a ticket, the Support Agent (clearly had his first day or maybe was a intership) ignored all of my questions, to my questions "If he understood what the issue was so the technican know whats broken." he replied: "I just talked to my supervisor and you will receive a discount voucher for our online shop". This was going on the hole conversion. I hang up and called again. The new agent, finally could answer my questions and also confirmed me that the previous agent wrote down the absolutly wrong issue. She told me she changed it. Now 1 month later, i called them again and they told me that they ordered a replacement part from taiwan, which will take another month to arrive. This is absolutly unacceptable. I asked if could speak a supervisor and got told he will contact me. I didnt got called, i didnt received a email. I called them the last 5 days everyday and got the same answer, that he will contact me today. I am having a HTC Phone for the past 6 years and i am not suprised HTC is going down the hill if they be like this to their customers, who pays 800€ for their phone. I like the phone, i just want a working one. They should have send me a new phone like any other company. Its 100% my last HTC phone, never again. Hopefully they go bank corrupt soon and spare other people with this.

Where do i start! Called customer service (laughable) to ask where to purchase a replacement clear phone case that came in the box with the U11 i currently own. UK customer service centre...based in Egypt.
After, unsurpringly, not getting very far i called UK Head Office in Slough to speak to someone senior. Unhelpful receptionist who after being questioned about speaking to someone high up put the phone down on me!! I've had HTC phones from their early days but they now don't deserve the custom. Blood suitably boiled!!!

Hopeless costumer service phone broke three time to cut a long story short never going to by htc again and go out of my way to stop as many people as i can from ever getting one.i now have tea shirts with HTC are crap printed on them

The only reason I have given 2 stars and not 1, is because I think my HTC 10 is the best phone I have ever had, BUT, UK support is so bad, I will never buy an HTC again! Do you wonder why one of the best phones ever produced has failed dismally? I did until I had to use htc support. Have had an htc for some 8 years. Was getting the U12 but not after my experience with the support and repair, or lack of it! Really don't know which phone to get now, but do know it won't be an htc!

The worst support I've ever gotten. Got promised I would be able to buy a HTC Vive Base Station next week. Waited an entire week for them. Then got told that I apperantly got lied to by a guy from customer support and that they have no clue when they will restock.

HTC VIVE delux headstap.

they purposely broke my item so they can make me to pay them
or UPS broke it, but how i sent the item it is allmost impoisble for it to happen.
it will cost me 45euros to resive the item back, or 138.39 EUR
for them to repair it. the item cost me £100, that about 120 EUR for a new item.

they keep on making a mistake over and over and over again.

1st time, they lost my receipt for warranty proof, i give it to them, that is all they was asking to repair my item.

this is the e-mail i got from this "During the repair process our technicians have identified that the repair cannot be completed in warranty due to the following reason:
Warranty period"

yous see "Warranty period" at the bottom,
2nd you see "During the repair process our technicians "
apparently this email is automated, no technicians even reviewed my item.
3rd someone even reviewed my item, to see what going on when they lost my receipt, after i gived another one to them, they sayed things are all good now.

"Shady: OK Harry, I will raise an escalation now to cancel the quotation sent to you.
You: so is it all good now?
Shady: Kindly note that it might take up to 5 business days to completely solve the issue and proceed with the repair in warranty."

I purchased the new HTC Desire 12 plus direct from the company, It arrived within 2 days and when I unboxed it and switched it on, It was freezing and developed a mind of it's own. Now this is a brand new sealed phone which I got. I'm not happy that I was sent a faulty phone direct from HTC. The customer service team (spoke to Max) helped me out in sending me a pre-paid return sticker to attach on parcel and I sent it off back to them (UPS) Once HTC received the phone, I got a full refund without a fuss. The customer service team was helpful though. The 2 stars is for sending me a faulty phone which is unfair as I expect top quality phones from HTC.

HTC used to be the best phone company on the planet, now they are only. Interested in Virtual reality.

I had used nothing but HTC for the past eight years and received an excellent service, a couple of years ago I sent my phone back for a smll repair, the repair took three weeks, the phone was returned to me, but was damaged.

I called HTC, they collected the phone and returned it to me three weeks later, but the phone had not been touched?

I called them again, sent in pictures, marked the damage and once again it was collected.

After three weeks or so, I received a call from HTC to say that they could not repair the fault and they offered me a replacement.

After a little questioning, they admitted that they had lost my original phone!

Replacement phone arrived, very happy with phone and HTC say that as a gesture of goodwill, they would honour the full warranty of the replacement. Phone.

Battery went flat, recharged overnight, but would not switch on, call HTC, phone collected and returned to me three weeks later in Feb 2017.

March 2017, the screen becomes loose, due to what appears to be a faulty repair, I call HTC and they say send it back. I say, “cannot download contacts etc from the phone and until I can do this, I am stuck.

After what seems like hundreds of calls to HTC, I get a guy who says “ go into developer mode and check USB setting”

There was no Developer Mode on my phone?

Then told “go to this screen and tap this seven times”

I did and hey presto! Developer mode appears and I see that phone usb is set to charge phone only!

Change settings and can now download and back up my phone and return my phone for repair.

Stupid me! HTC say “ sorry you warranty ran out December 2017”

But I reported the fault in March 2017 and the only reason that is was not returned then, is because when. It was last returned from repair the settings had been changed so I could not download the memory!!!!

So basically I get fobbed off until the warranty is out and only then after many arguments they insult me with “you can have 10% discount off of a new HTC phone’

I would rather stick needles in my eyes than have another HTC product...

This is the worst manufacturer of mobile phones I have encountered and I have had my fair share of other providers such as Samsung, Apple, Sony etc.... I have a HTC 10 and had it for approx 16 months. I sent my HTC 10 phone to HTC for repair as the back button and multi screen button are not responding at all. I had to ring HTC customer service to arrange this and the man was not very patient and did not explain the process clearly. They had to email me the return label and repair ticket. I had to make two further calls to customer service before I finally received both of these to send my phone off. A week later I had an email to say that because I had a slight dent to the side of my phone, the warranty was void and I could pay them £315 for the repair or £27 to return my phone without repair. I could buy a brand new HTC 10 for £299!!!! When I rang customer service to query this and complain, the advisor again was not helpful and even rude, saying at one point she could not hear me when I asked her to justify the cost. I would not recommend buying a HTC phone as the warranty will always be void with any slightest damage/scratch and they will over charge you for a repair.

Worst service in the known universe..

I phoned up customer service only to speak with someone who was using a stone age headset. I could not hear a single word, the line was crackling so damn bad.

The quote I got on my HTC 10 was over £240, considering the phone is only worth £150?

Bye bye HTC never again will you get my hard earned money.

I had a defective base station for the HTC Vive. It failed after 5 months. When this happens you have to ship the piece back to HTC and pay your own shipping. Originally the repair was supposed to take 7-10 days. Now they are telling me they are backed up and it could take 6 weeks. I have seen people on HTC forums waiting several months. This is not acceptable. Reputable technology companies send a replacement and a shipping label for the customer to send the defective unit back after first receiving a replacement. I will not buy another Vive or upgrade. My next rig will be from another company.