For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'. Yet two days after I placed the order, I got a generic email to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki &... Zobacz więcej
Reakcja na opinię
Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... Zobacz więcej
Reakcja na opinię
I bought a LaCie 8TB hard drive. The price was a few pounds higher than the cheapest seller. But the cheaper one had delivery at 1-3 weeks. Jigsaw24 had great email communication. Order confirmed imme... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.
Dane kontaktowe
The Old Mill, High Church Street, NG7 7JA, Nottingham, Zjednoczone Królestwo
- 03332 400 888
- support@jigsaw24.com
- www.jigsaw24.com
3,9
Dobra
542 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Always good to get an update.
Always good to get an update.
Very pleasant chat.
All questions answered
Thank you
7 lipca 2026
Odpowiedź od Jigsaw24
Thank you, Peter! We appreciate your feedback and are pleased we could keep you informed and help with your questions.
12+ week delivery surprise
For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'.
Yet two days after I placed the order, I got a generic email to say I could expect to wait 12+ weeks due to supply chain issues.
I appreciate that you didn't take my money, but as a business I can't afford to have such a massive change in delivery schedule, days after order.
You have to make it clearer on your website at the point of sale.
This is the second time this has happened (I'd forgotten why we stopped buying from JS24) so you've got form.
I absolutely won't order again from you.
23 lipca 2026
Odpowiedź od Jigsaw24
Thank you for your feedback, Niels. Unfortunately, your order was impacted by the global restrictions on the chosen model and similar devices. We’ve made changes to these models on our website to better set customer expectations and will continue to make further adjustments. If you have any future requirements please do call our team directly on 03332 400 888 and we’ll be happy to help ensure you have the best experience.
Tired to sell me something they didn’t…
Tired to sell me something they didn’t have. Waste of time.
20 lipca 2026
Odpowiedź od Jigsaw24
Thank you for your feedback, Michael, and we’re sorry we weren’t able to fulfil your order. Unfortunately, the model you chose has been affected by global supply constraints, which meant we weren’t able to give you a reliable delivery date. We completely understand that this wasn’t ideal and are sorry we couldn’t get the product to you this time. If you have any future requirements, please call our team directly on 03332 400 888 and we’ll be happy to help.
Non Existent Communication
Hands-down the most difficult company i've ever dealt with online. Incapable of responding to emails, perform actions that make no sense. Save yourselves the hassle and just go elsewhere to be honest.
7 maja 2026
Odpowiedź od Jigsaw24
Hello Calum, we're sorry to hear about your experience and appreciate you bringing this to our attention.
We'd like the opportunity to discuss this with you over the phone and get the matter resolved. Please call our Customer Support team on 03332 400 888 at your earliest convenience so we can work towards a resolution and hopefully turn this experience around.
Good service
3 czerwca 2026
Odpowiedź od Jigsaw24
Thanks for the feedback – glad we could provide a good service.
Timely delivery
21 maja 2026
Odpowiedź od Jigsaw24
Thank you for your review, Ashok. Enjoy your new purchase!
Needed a 64gb MacBook Pro next day to…
Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️
14 maja 2026
Odpowiedź od Jigsaw24
Thanks for sharing your experience! We're pleased we could help you get the MacBook Pro you needed at short notice.
Great service
12 maja 2026
Odpowiedź od Jigsaw24
Thanks for the review, David. We appreciate the support!
I've worked with Jigsaw24 for many…
I've worked with Jigsaw24 for many years and always get excellent service and competitive prices. Highly recommended.
12 maja 2026
Odpowiedź od Jigsaw24
Thank you for your ongoing trust in us, Ben. We truly value your loyalty and look forward to working with you for many more years to come!
Tried to get me to pay for a product that doesn't exist
Tried to get me to pay for a product that doesn't exist, and 2 weeks later I still haven't received my refund that was promised within 3-5 days. They're supposedly a reputable company but all I've experienced is a bunch of con artists.
Edit: per the reply, customer support did NOT resolve the issue. I had to go through my bank to claw the payment back. I told support "I've already resolved it myself now" not "Thanks for resolving it" -- more misleading seedy sales practices.
6 maja 2026
Odpowiedź od Jigsaw24
Hello Max, we're very sorry for the experience you've had with us and the frustration this situation caused.
We understand that Michael from our Customer Support team has since been in touch and helped resolve the issue. While we're pleased the issue has now been resolved, we'd like to apologise for the delays and communication issues you experienced along the way.
Thank you for your feedback. We hope to provide you with a much better experience in the future.
Totally Unresponsive
Placed an order with Jigsaw24 last week, owing to issues encountered at the checkout stage, I ended up trying multiple times to place an order. In the end, 4 units instead of 1 was ordered. Upon realising this, I attempted to contact the company by email, so as to clarify the order and have the issue corrected.
This happened prior to dispatch, however, the email fell of deaf ears and the item was sent out. Interesting, I got an email from an individual with the order confirmation detail shortly after.
Prior to delivery I continued to attempt to contact the company, again, no response. DPD delivered the item to my door (no safe place was set) and upon returning home from work the parcel was not anywhere to be found (that’s why I didn’t leave a safe place instruction). 2 days later I found the parcel was with a neighbour.
It’s been a week since I first tried to contact the company, and 4 days since I requested a return (well within the statutory 14-day distant selling returns window), alas I’ve had no response whatsoever.
As such my next step is to allow the full 14 days to elapse, then issue a chargeback via my credit card provider as this whole situation has been ludicrous.
Hilariously, and perhaps what’s prompted this review, is Jigsaw24 saw fit to send me unsolicited marketing emails today, which I’ve never signed up for, all while ignoring my other, legitimate, communication.
7 maja 2026
Opinia niezależna
Odpowiedź od Jigsaw24
Hello Callum, we're sorry about the difficulties you faced with your order. We recognise that the level of communication you received fell short of the standards expected and that we aim to provide.
Following a full review of the situation, the matter has now been resolved and a full refund has been issued. We'd like to apologise again for the inconvenience caused and thank you for your patience while we worked to resolve this.
If there's anything further you'd like to discuss, please don't hesitate to contact our Customer Support team – thank you.
Thanks to Jigsaw I could secure…
Thanks to Jigsaw I could secure refurbished machine with specifications Sold out or on pre order elsewhere.
3 maja 2026
Odpowiedź od Jigsaw24
Thanks for the great feedback! We’re pleased you found exactly what you needed.
Odpowiedź od Jigsaw24
Thanks Abraham, glad we could help!
Spam spam spam
Spam spam spam
I have no idea who this company is, but they’re spamming me with sales messages as if I’m a previous customer!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Jigsaw24
Sorry about this, Rich. We certainly don’t want to send messages to anyone who hasn’t asked to hear from us.
Please could you email our marketing team at Marketing@Jigsaw24.com with the address receiving these messages? We’ll get you opted out straight away and look into what’s happened.
Great service
Great service, very helpful, slight issue with their suppliers delivery which got sorted expediently
13 kwietnia 2026
Odpowiedź od Jigsaw24
We appreciate the feedback! Glad you found the service helpful, and thanks for your patience while we got the delivery issue sorted.
I am still waiting for the item and…
I am still waiting for the item and there has been zero communication about the order except that it is in progress. I have a suspicion that they renege on the order.
Thank you for getting back and re-assuring me of the order and helping to provide clarity. I appreciate this as it helps us with our planning. I have updated the experience to neutral. When I do get the product I can offer a better review. Hope this helps
20 marca 2026
Odpowiedź od Jigsaw24
Hello, we’re sorry for the delay and the lack of communication you’ve experienced. Due to supplier constraints, there has unfortunately been a delay with this item. I believe Michael from our Customer Support team has reached out to you to explain the situation and provide an update on your order.
If you have any further questions, please don’t hesitate to get in touch. Thank you for your patience, and again, we’re sorry for the inconvenience caused.
I ordered a 4TB LaCie Rugged Hard Drive…
I ordered a 4TB LaCie Rugged Hard Drive which was for sale on Jigsaw24.com site for £150. Jigsaw24 took my money and then said that the HD would now cost £300 inc.VAT. But would offer it me for £200.00 as a good will gesture. Jigsaw should have honoured the price I paid for it online, it wasn’t listed as out of stock. I asked for a refund and found the same product online for £154 elsewhere. Not good.
9 marca 2026
Odpowiedź od Jigsaw24
Hi Rob, we’re really sorry for the experience you had. Due to a stock and pricing issue, we weren’t able to fulfil your order as expected, and we completely understand how frustrating that must have been.
A full refund has now been processed, and we’re sorry again for the inconvenience caused. We’ve taken your feedback on board and are reviewing this internally to help prevent similar situations in future.
30 years of quality service
Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down
4 marca 2026
Odpowiedź od Jigsaw24
Thank you for the greet review, Ed! We value your feedback and continued support over the years.
No refund for return
Ordered a phone and once it arrived it never switched on. After waiting a week just for a return label to ship this faulty product back to them, I dropped the parcel off, it is now coming up to two months and I have not been refunded. In the consumer rights act UK 2015, if product arrives faulty the company must refund within 30 days, they have breached this law. If the company does not sort this out I will have to chargeback with my bank. I would be weary placing orders on this website.
20 stycznia 2026
Odpowiedź od Jigsaw24
Hi Sully, I’m sorry to hear about the experience you’ve had while waiting for a refund on your returned order. I’ve checked your case and can confirm that the Customer Support agent handling it is arranging for your return to be processed as quickly as possible.
We apologise for the inconvenience this has caused and appreciate your patience while this is being resolved. The team handling your case will continue to keep you updated as soon as there is progress. Thank you.
useless delivery
This is a complaint about the non-delivery of my item.
I got a phone call to say driver had missed me as I was not home. So now I have to pick up my purchase at some unspecified future date.
I was home and could see that no delivery arrived.
Please choose a more reliable (and honest) delivery company
10 marca 2026
Opinia niezależna
Odpowiedź od Jigsaw24
Hi Mike, we’re sorry to hear about your experience with the non-delivery of your order. While deliveries are carried out by our courier partners, we still want every order to arrive smoothly and we take feedback like this seriously.
Unfortunately we’re not able to identify your order from this review alone, but we’d really like the opportunity to look into what happened. Please could you contact us at CustomerSupport@Jigsaw24.com with your name and order details so our team can investigate further and work with the courier to resolve this for you? Thank you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.