HTC Recenzje 

I sent phone in when camera failed. I chased HTC after 2 weeks. I then received an email in Polish, which translated via Google reads warranty void due to non original parts. There was a link in the email that went to an error page. The phone was only 4 weeks old and had never been repaired.

I challenged this and the story changed to water damage.

I tried to complain and was told I couldn't complain because "nothing wrong was done toward you".

I have had to pay £27 to get my faulty phone back, so I can return it to the shop where I purchased it for a refund.

HTC are the worst company I have ever had the misfortune to deal with.

Awful company. I had an HTC 10 where the battery had degraded within a year and would not retain a charge. Well within warranty.
Raised a repair with them and after weeks and weeks off nothing, got a quote for £240 to basically replace a whole load of components that were not faulty. I argued it even went to head office and the CEO in the UK. No response to my complaint in any way and they refused to repair the faulty battery under warranty. And just to confirm they wanted to replace the intact LCD, rear case, battery, microphone and headphone jack. Dont get me wrong there were some signs of light wear but it did all work.
And just to prove I was right, I found a local company who replaced the battery for £50 and the phone is retaining charge a couple of years later and fully working.
HTC are just an awful company and deserve to struggle in such a competive market. I got the HTC as I fancied something a bit more designed than a Samsung.
Once my contract expired, I replaced my phone with a Huawei P20 Pro (tempted by the camera and free Bose headphones) and the difference in quality and software is huge. Just have to see how they are if anything goes wrong. HTC have lost a customer and I'll never buy one of their phones. Disgusting customer service contributed so much to this decision.

Terrible customer service. My phone developed a fault well within warranty and it took numerous calls and emails for HTC to even register the issue. The charging port was faulty and developed a strong burning smell. I was told me to return the phone as there was a clear "safety issue". Two weeks later, they finally collected my phone via UPS. A week later, they say it has only just arrived, despite the fact the UPS tracking proving that it had arrived six days before. Then silence. Following numerous calls and emails chasing, they came back to say that I had damaged the phone (despite the fact that it is in immaculate, in as new, condition) and I even had the photos to prove it, as HTC demanded them at the time of reporting the fault. Following numerous more calls, they finally agreed that I hadn't damaged the phone, and that the phone would be repaired under the warranty due to the safety issue and the burning smell. They apologised and promised that as soon as spare part arrived, my phone would be fixed, and it would be returned to me in good working order. Three days later, I called again for an update, and they confirmed again, that my phone was being repaired and would be back with me soon. I got this in writing. A day later, they emailed to say that I had damaged my phone, and therefore they wouldn't be fixing it, but would send me a quote for a repair. I rely on my phone for work, and this didn't seem to matter to them at all. After nearly a month of holding it and doing nothing with it, they have finally agreed to return it to me unrepaired. Absolutely shambles and the worst experience I've had with a company. Avoid at all costs, especially as most other companies offer same day repairs. No wonder HTC are struggling.

This was last time I have purchased HTC. I had same fault developing on my device twice in less than 2 years. First time it was fixed under warranty second time it magically appeared to be my fault. Customer service is doing what they are told to do. But it is not much of the support. Poland Regenersis repair center is just a Joke. Stay away from HTC.

Apalling customer service, get palmed off between operatives. They sound totally uninterested and unwilling to help. Just keep getting told I will receive a call back which never comes.

Customer service is truly abysmal
I ordered a new phone, but when it arrived there was no phone in the box. I wish I had a platform to copy and paste the email exchange because it truly is a lesson in how not to provide customer service. After all the to-and-fro and begging to speak to a manager, I have just received a voicemail telling me they are investigating my case. Which is what I was told right back when I first contacted them six weeks ago. Groundhog day. I am still out of pocket and no closer to a resolution.
No matter what you think of their products their service is so truly and spectacularly appalling anything else is better. Especially when you pay £300 for thin air.

Sent in phone for repair as wasn't charging. They sent me back a photo of the phone with screen smashed and any repair was out of warranty and chargeable at £240! They refused to say where the phone had been for 3 weeks but only that the damage couldn't have occurred with them. Phoned up 6 times, refused to acknowledge my grievance or complaint then just said they were sending the phone back. Hung up on me twice and returned email spelt incorrectly cut and pasting information. Avoid this company at all costs.They are a disgrace.

Had a chat with HTC customer support about an issue with my smartphone. FIrst of all: very friendly people! The person I talked with seemed very eager to help, and I had a pleasant time troubleshooting my phone and doing various changes to solve the problem. My HTC One models have been some of the best phones I have owned, it's sad to see that I can no longer get a similar model. I believe U12 is a good attempt, though. They win due to: 1. hboot, practically a golden phone for developers 2. Usually deliver updates for a sufficient time and 3. Back in the days, they had one of the better battery capacities of smartphones.

It's no longer the case, though, unfortunately, and their competitive edge has disappeared.

Terrible experience dealing with their customer service

HTC phone HTC phone design very boring new design oneplus, Apple ,Samsung extra very good design

Unglaublich schlechter Service.
Man ist gezwungen seine Rechte mit dem Anwalt durchzusetzen.

Htc deliver the worst customer service you can imagine.

I would strongly advise against purchasing a mobile phone from HTC. I bought a HTC10 and it degraded quickly.

I sent it in for a battery replacement as the phone was unstable and had it returned with a broken screen

After a lengthy process where they finally accept fault it is sent away again and returns with a broken microphone.

I sent it out to be repaired and this is where it takes a turn for the worse.

It's been with them since October 8th- it's now November 13th. They have no updates for me on the repair. You try to speak to a manager or the escalations team and are promised phone calls that day or the next, so far I've been promised 6 and none have happened.

When you ring them they tell you the same lies - no manger avalible they will phone you back- they say they will see to it personally happens. Obviously they do not.

The call centre is in Egypt and the repair centre is in Poland and they have no way of contacting them aside from email that takes 7 days to get a reply and that reply will only say in repair and no details.

Your customer service is so poor it is offensive.

If you are happy to spend money on an expensive bit of kit you will have to bin in a year or face weeks in customer service hell buy from htc if not consider one of the rivals who are trying for your cash.

Had htc 10 phone and brought it to warranty because it was turning off, was told that batter was replaced, nothing changed, then again brought it to them, informed that changed motherboard - nothing changed again. HTC does not fix broken device, they tell you that they did something but they did not.

HTC Vive warrantys are non existent. Basically the second you open the box from being brand new you have voided the warranty.

Sent controllers back for warranty repair (faulty d pad, common problem, manufactiring fault)

Was told that both controllers have suffered from major mechanical failure, inclusing deep scratchs , gougs , dog bites , and tab marks all over the infra red sensors. They have refused to rwpair under warranty and want to charge same amount to fix as new controllers. I refute this (controllers have the odd mark you would expect from being used and they have never ever addressed the dpad problem).

Fine they will send them back (at a cost of £45)

Never ever ever will i buy HTC ever again

Sent off to be repaired as no one can repair the new htc. I had to contact them to get an update and they have to cheek to requote me £760 to fix a broken screen. They say that other things were broken which was impossible. Bear in mind a new htc would cost me £740. Never again will I waste my money on this company. Also lack of cases and no one touches htc. If you buy one beware if you have any problems then it’s a mission to solve!!! Not worth the stress or gamble!!!

HTC has the worst customer service. I sent my HTC U Ultra in for warranty work at the end if December 2017, here it is the 15th of October 2018 and still no phone. HTC is a joke!!

Nie wieder HTC
Handy ok
Mail an Support, Antwort "wir melden uns"
telefonischer Support wollte sich telefonisch melden in 4 Stunden, jetzt ein Tag vergangen, keine Reaktion
Chat -bricht ab- ich vermute legt auf
Hilfe externes Programm auf PC laden, ok Erfolg teilweise
eventuell Gerät am Montag produziert, da wünsche ich mir mein WIN Fone zurück
Nie wieder HTC

Vive controllers have 1 year warranty, if damaged past that they expect you to buy a new controller - outright refusing to repair it. Disgusting.

HTC ist in allen Bereichen exzellent und besonders möchte ich den technischen Support loben!Das HTC U 12 Plus ist das Beste und ausgewogenste Gerät der Welt!Davor hatte ich ohne eine Fehlfunktion zwei HTC Smartphones sechs Jahre lang!Das Audiosystem,Display,Kamera,Wertigkeit,Schönheit und mehr ist alles enorm Überragend!Das Beste habe ich noch nie gesagt,aber hier kann ich es voll vertreten!HTC Geräte und ich kenne viele andere,sind die einzigsten Geräte die ich nie Leid werde und mich jeden Tag freue sie zu benutzen!Jetzt habe ich zwei HTC U 12 Plus in Ceramic schwarz und Flame Rot!Over the Top!

I do not have words to describe my experience. horrible