HTC Recenzje 

NB: When, on their website, it doesn't say that stuff is out of stock, and lets you add it to a cart and order it and all, that it is entirely possible that that is what we normal people in the rest of the world term...a lie.

Placed an order on the13th of August, received no confirmation. Patiently waited two weeks (be patient, we're in the middle of a pandemic, after all), emailled HTC to discover parts are not expected till the middle of September! I can expect delivery before October! Yippee!

BY FAR the worst company I have dealt with in the past 15 years. Christoper Collett who claims to be the head of Customer Services is the most incompetent and rude staff I have come across and you can see why HTC is struggling when they employ people like him. My phone blew up and it was clearly a manufacturers fault. It took HTC numerous months to admit fault and repair the phone. They sent me the phone back with no charger and they owed me compensation for losses incurred which they agreed to pay but then later changed their mind. Chris has now closed the case saying no further action will be taken. I hope this company ceases trading and stop manufacturing phones or even providing a service for that matter. It's the staff that make the company what it is and that is clearly reflected at HTC.

Faulty HTC U12 with the volume button not working. Volume goes right up for no reason. Can not use the phone for music while walking as the volume keeps going right up as soon as the phone is in the pocket. Sometimes the volume goes right up when the phone is actually not touched at all. I have been buying HTC phone since the very first ONE they have made. Always been happy until this one. The engineer who is responsible for this fault should not be allowed to work at all. What a real shame! Customer service said they can't help because the phone comes from Taiwan. Could not believe this. Anyway, I hope HTC will not produce anymore phones ever again.

Hands down, the worst customer service I have ever recieved and I have dealt with numerous companies across different industries. The staff lack intelligence and have no clue how to resolve a problem. After 3 months of emails and phonecalls back and forth, I asked for the complaint to be escalated and got a call from Christopher Corlett who was apparently Head of Europe. He failed to resolve the issue and was rude in every phone call. I asked for his email address and he gave me the wrong one each and every time. When I told him that I kept receiving delivery failures he stopped responding to me and 1 year later the complaint is still ongoing and the customer service staff do not have the ability to read through previous messages which is their daily job. My HTC One blew up and caused my charger to blow too. I lost all my data and HTC refused to repair it despite knowing full well that it was a manufacuring defect. Will never go anywhere near a HTC again.

Two days after I received my Preworn-HTC Vive (499e), I issued refund but now 45 days later, still don't have my money. The support says it can't give me any information on my refund status without having a reason. Now I don't want to sue them or take a lawyer, because it would take a long time and many appointments. Please help me

Unable to get a refund after they cancelled my order (as not longer shipping to UK). Order HTCEXDEUP-0119610

Auch 1 Stern ist schon zuviel für die (aus meiner Sicht) Betrüger von HTC. Weigern sich ein HTC 10 das nachweislich einen Akkuschaden hat innerhalb der Garantie zu reparieren.

Nie wieder HTC!!!

Viveport Infinity: Refused refund after I was unable to cancel subscription.

Cancellation process would leave one to believe subscription was cancelled. But apparently not. They charged me and refused to even discuss issue. I had no interest in the services they provided (hence cancellation) all it has done is left me out of pocket. It is simply unfair.

Theres nothing I can do.

2 years on never bought a htc product and never will again, I refuse to give money to this company. I'm still not sure why the cancellation didn't go through some sort of REST error maybe, either way it is VERY evil to charge me when I did not use the service during that period at all.

Seit 3 Monaten mein defektes Handy eingeschickt ohne Informationen wann es repariert ist. Absolut schlechter Service.

I'm your fan, and I think I have all your models

Ich habe viele Probleme mit den Einstellungen meines HTC u 11 live. Alles ist anders als bei den Geräten zuvor. Man kann nichts einstellen wie zuvor, die Kamera hat keine Gallerie, es gibt keine Screenshot Funktion mehr und viele weitere kleine Probleme.
HTC Kundenservice angeschrieben und alle Probleme schriftlich aufgezählt, daraufhin kam eine furchtbare Nachricht voller Rechtschreibfehler, erkennbar mit Google translator übersetzt. Ich wurde außerdem mit einem völlig fremden Namen angesprochen.
Ich bin seit mehr als 15 Jahren HTC Fan... Bis heute leider gewesen.. zukünftig kommt eine neue Marke. Leider..

Ich fahre seit Jahren htc, und nun ist leider Schluß. Das U12+ ist mit Abstand das mieseste und netzwerktechnisch Erbärmlichste, was htc in der Karriere hervorgebracht hat. Zudem unhandlich (spiegelglatt,) und hyper empfindlich. Schade, ihr ward mal hightech, jetzt dürft ihr gerne die Pforten schließen!

HTC Vive EU online and customer care is something you never want to go through. I ordered an item and then needed to cancel after 10 min. The package is lost in UPS, no ownership and no refund. They cannot follow up on orders, and cancellation process. System is only chats. UPS cannot reach back to them, my package is abandoned, so I paid, nothing delivered, package return lost and no refund. 27 days dealing with this issue no resolution.

Ich habe die gleichen schlimmen Erfahrungen gemacht wie viele hier.
Erst keine Informationen über Wochen.
Dann ohne Hinweis auf Art des Fehlers Kostenvoranschlag erhalten, der höher war als der Neupreis, obwahl das Gerät erst 6 Monate alt war und ohne äußere Einwirkung einfach rumzickte..
Garantieanspruch bestehe nicht, weil es angeblich ein "US-Amerikanisches" Handy ist. Wurde in Dortmund gekauft.
Anrufe sind unmöglich, Emails werden mit Satzbausteinen beantwortet, genausso wie der Live-Chat.
Rücksendung (für Händlergarantie) erst nach Zahlung (kostenpflichtige Auslandsüberweisung nach Polen!?!?) einer "Diagnose-Pauschale von 25,- €...

Please read the conversation below.
I own in the family 4 HTC phones. I am going to convince all my relatives and then every single friend and in the blogs never by your HTC products ever again. It is the dumbest and most useless , stupid support I ever had in my life. I am very regret to own yr phone. Not because it is bad , but because who is behind the HTC. Useless , dumb, heartless people. Including this Lourdes L. from yr online chat support team

Have huge problem with HTC a9. it starts and shutdowns right after i have done the full software 2. Have huge problem with HTC a9. it starts and shutdowns right after i have done the full software 2.16 and 2.17) and android (7) updates. Can u help roll back to android 6 or fix instability between Play services and play store? 2 phones . the same . 1 works the other one doesn't. :(
Lourdes L. joined the chat
Lourdes L.
Hi, Val! Good day! This is Lourdes L., your personal Customer Support! How are you doing today?

you can make my day better. I already spent 2 days fixing my phone. no luck
Lourdes L.
Oh. I can imagine how the frustration that you are feeling right now. I do understand the urgency to have this fixed right away. Not having a phone working properly is quite an inconvenience to you. I am here to help you and I can assure you that. But I would need to gather details first so that I may assist you properly.

yes please
Lourdes L.
May I know the following information? First & Last name: Phone number: IMEI number:
You can get the IMEI number by dialing *#06# or by going through Settings> About> Phone identity or on the Sim tray or in the original box on your phone.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Lourdes L.
Thank you so much for providing your details. We will now proceed to your concern.

i have done many factory resets. but as soon phone starts updates it starts crashing, unless i disable playstore
Lourdes L.
That's a great initiative. Good thing that you have some ideas of fixing faulty phones but no worries, we do have a very effective troubleshooting step to possibly fix your concern.

plz help
Lourdes L.
But before anything else, I would like to set your expectations that if ever the troubleshooting steps will still not work, I'm afraid we can no longer repair your phone in our service center because it's already an outdated device. The service was already discontinued.
But no worries, I will do my best to help you out. Are you ready for the steps?

it seems not hardware, but simple SW issue. PLZ do not reject and plz help
i'm ready
Lourdes L.
Here's what we are going to do, we will perform Wipe Cache Partition.

I did that
Lourdes L.
Wipe Cache Partition is an effective troubleshooting step if a device has a performance issue after a software update. I will send the steps now.

I have done it many times
it doesnt fix it
Lourdes L.
Oh, do you mean you already performed wiped cache partition? May I know how did you perform the steps?
By the way, may I know if you are using wifi when you update your software?

yes Wifi
Press and hold the volume down button, then power up the device while keeping the volume down key pressed. When u see HTC release. The bootloader on HTC devices is referred to as “fastboot mode.” then
recovery mode,
then clean cash
i alsi tried the factory reset
Lourdes L.
Alright, I understand that, thank you for that additional information.

as soon the Store gets updated, it crashes Services and they both incompatible and crash my phone
the phone works on the oldest versions.
or the nearest i combination i could test is good as Services: 10.2.98 nodpi Store : 10.5.33
Lourdes L.
How about safe mode will you able to perform that as well?

this 2 guys fight each other and crash the phone
Lourdes L.
Do you mean you already visit a service center near your place?

yes . i tried it. If that 2 guys above updates , the crash. The phone has no additional SW. It is right after the fact reset
NOOOO
2 guys are STORE and SERVICES
i there a wo

I want you guys to have a come back in 2020 ok . Listen I know exactly whats wrong . You need a peters camera setup. Then bring back the dual front speakers Because we aren’t bezel less so this year bring that baby back. Big battery. Colours were the only thing perfect. New screen and latest snapdragon ok. And give us 8gb and 128gb or 12 gb 256gb versions. One the normal one and the other called the “ultra” like I think call your phones like htc elite and the more powerful one the htc elite ultra. Ohhhhh that’s what I want and keep the price lower than 1200$ thanks plz come back

Unable to login to my online account!!
I have logged in via steam and bought games before. When i login it says my emails already registered via steam . Well yes i kno. I signed up with it but its not asking me to sign back up with the same email thats already registered. Customer service agent lilly said all my games on my steam login but i cant login as my emails already in use

Customer service agent lilly is about as usefull as a waterproof teabag. Cant grasp english. General conversation. Just utter trash

(Vive experience)
If you're looking for a company with trustworthy customer service, avoid this one. Anything goes wrong, You'll either get yourself a missing item in return for your warranty or charged for inspection fees out the bum for as little as a scratch completely unrelated to the issue you were having.
Check the vive reddit, made a post for the full story there it's called
"feel like im being ripped off warranty issue"

Handy eingeschickt und trotz Garantie wurde die Kamera und das Ladesystem nicht repariert. Kostenvoranschlag bekommt man stattdessen für fast 600€ für ein Handy, das es für 200€ neu gibt und keine Kulanz. NIE WIEDER HTC...
Als Ausrede gab es ein Foto mit einem Flüssigkeitsfleck auf der Platinenabdeckung, ob der von meinem Handy stammt??? Bis auf die Kamera funktionierte es einwandfrei. Der Fleck hatte mit dem Problem nicht zu tun.
Da fehlen einen nur die Worte
NIE WIEDER, danke für nichts.

Do the absolute minimum not to violate your EU right the return or cancel an order. So much so that they need to put "(this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)" in the link for their refund policy on the HTC Vive customer service page.

They go out of their way to make returns a product as hard as they can get away. Including making you ship the return to Romania even through you bought it in the UK and it never stated anyway in the sales process that the order would be shipped from outside the UK and when there is a valid Ireland returns address stated in the aforementioned 'Terms of Sale'

Customer service was bare bones; 'We need X' 'You must do X' no feeling that you're talking to a person. To be honest you could replace it with a robot and at least get quicker responses.