HTC Recenzje 

Handy eingeschickt und trotz Garantie konnten die Kamera und das Gps nicht repariert werden. Kostenvoranschlag bekommt man stattdessen und keine Kulanz. NIE WIEDER HTC...
Euer Live Chat ist ja das schlechteste was man erleben muss.
Da fehlen einen nur die Worte
NIE WIEDER danke für den Stress

I was happy with my HTC until I lost Messenger, Whats App and Google Play. I purchased it through Optus so went to the Optus store to see what was wrong. I was told that HTC stopped apps working after a certain period of time if they were not frequently used. These apps could not be restored and I was advised to purchase a new mobile avoiding HTC. Total disgust is how I feel. That anyone can decide when and how I use my mobile phone and choose to close apps down with absolutely no regard or warning is beyond belief.

Leute ganz ehrlich ich habe in meinem Leben viele Handys ausprobiert

Dieses Gerät ist super bin 💯% zufrieden

Habe mein Handy vor einem Monat eingeschickt da ich noch Anspruch auf Garantie hatte. Erst nach einem Monat und unzähligen Nachfragen erhielt ich eine Nachricht von HTC. Ein Kostenvoranschlag von über 400€. Lustig ist ja, dass ich für den Preis mir zwei neue Handys vom selben Modell kaufen kann. Finger weg von HTC. Schlechtes Handy und schlechter Service.

Keine Reparatur, weil das HTC U11 angeblich einen Wasserschaden hätte. Dazu muss man wissen, dass es noch einwandfrei funktioniert. Lediglich das Schutzglas hat sich ein wenig vom Display gelöst, rechts oben an der Ecke.
Es mag schon sein, dass dort danach etwas Feuchtigkeit eingedrungen ist, aber der Kleber ist sicherlich nicht wasserlöslich bei einem IP67 Smartphone, oder?

HTC U11 nach einem Jahr ist es plötzlich nicht mehr möglich den Akku aufzuladen. Handy selber funktioniert einwandfrei. Eingeschickt via PC-Ostschweiz. Nach 22 Tage und 3 Nachfragen habe ich noch keinerlei Information bekommen. Keine Ahnung, wie lang das noch dauert. Eine unglaubliche Zumutung. Man sollte einfach mindestens 2 Handy's haben :-((( Ich vergleiche das mal mit dem Auto, wovon man ähnlich abhängig ist. Man bringt das Auto zur Reparatur in die Werkstatt und bekommt keinen Termin, wann die Reparatur abgeschlossen sein soll. Nach 22 Tage immer noch keinerlei Information!! Das ist nicht akzeptabel. Also nie wieder HTC!!
Update: Schlussendlich bekam ich einen neuen Akku und mein HTC-U11 funktioniert wieder. Es bleibt aber die nicht existente Kommunikation und die inakzeptable Reparaturdauer.

I bought HTC U12 life. After just over a month texts went silent. Much discussion with HTC - they wouldn't replace, it went for repair. Got lost in their system. 6 weeks later, got phone back. The texts have now gone silent again. They will not replace and want to repair. They think it is acceptable that the phone worked for 6 weeks. I run a business and am not responding to text messages because I don't know they are there. HTC will not give a phone while mine is in for repair so I need to buy another one. Absolutely disgusted with their policies and lack of understanding for the customers needs. Iwill not be buying another HTC.

HTC has the worst support ever!!! never got a good response from them. there is no feedback. no wonder their agents are all slacking off

Shockingly bad customer service. Needed a replacement charger cable which they didn't sell on their website, no other cable I've tried (I've tried a lot) charges my phone correctly so the phone battery drops fast (within an hour of a full charge) and dies at 20% left.

HTC advised I buy one from eBay, I was not satisfied with this as they're not genuine products. Phone calls to HTC went on for several weeks during which I was told I'd be called back, that never happened.

Last time I called I was told they've already send out a replacement, yet they hadn't asked for an address yet so that was clearly bull.

Do not bother with HTC, especially if in the UK as the moment you have a problem your stuck.

Probably the worst phone replacement a d repair service I have ever had . Was a HTC customer for a few years until I had the misfortune of sending my phone in for repair and they sent the phone back to the wrong address and made me wait another three weeks until a replacement came back into stock. No follow up on the handset that went astray..probably stolen by the address, no apology and no returned phone calls despite many promises that a manager would call me . No offer of compensation just crap service..as a result I switched to Samsung and have never looked back . DONT BUY HTC PHONES CRAP SERVICE AND THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALL.

Ladebuchse des Handys defekt, alles im Rahmen der Garantiezeit. Nach Kontakt per Live Chat an HTC eingesendet, dann Mitteilung bekommen, dass die Ladebuchse nur repariert wird, wenn ich 250 Euro für eine Display Reperatur bezahle, die ich weder beauftragt habe und die auch nicht nötig war (Reperatur der Ladebuchse ist beim U11 über das Backcover durchzuführen). Bis ich mein Handy unrepariert zurückerhalten habe, war ein Monat vergangen und erst nach wütenden Mails von mir an den Service wurde es auch zurückgeschickt (14 Tage nach Bezahlung der "Diagnosepauschale" musste angeblich noch eine Rechnung erstellt werden und das Handy konnte daher nicht verschickt werden).
Ich kann vor HTC nur warnen. Lieber mehr Geld für ein Smartphone eines anderen Herstellers bezahlen.

Edit: I actually got my refund less than a day after I published this review. However this is due only to PayPal siding with me. My problem is solved now but no thanks to HTC!

I purchased a Vive headset in May and a few weeks after I realized that the product was being sent to an old address that was on my PayPal rather than the address I input when I made the order.

I decided to contact them and see if I could reverse the order or change the shipping address. I was told that I would have to wait until it reached the address and didn't get delivered. I was hesitant about this because the address is an apartment and anyone living there could accept it. For weeks I waited but the package tracker code I was given wasn't updated properly. After some time I contacted support again to which they replied that it had already been returned and that a refund would be made.

Fast forward a bit and the refund hasn't come through in their "10 day refund period" to which they assured me would be all it took. Keep in mind that they have lied to me multiple times but I decided to give them the benefit of the doubt.

After the ten day grace period and no money to show for it, I was then told that they couldn't refund the money because I had opened a dispute on PayPal. I did this specifically because I couldn't trust HTC support, especially after they literally told me to drop the dispute or they wouldn't "be able" to give me a full refund.

This to me set off red flags and I'm glad I trusted my gut this time because as it turns out, issuing a full refund automatically closes the dispute AND asking people to close a dispute before you've refunded them is an actual practice employed by shady sellers. Maybe they'd give me the refund if I dropped the dispute but due to the incompetence and lies, there isn't a chance in hell that I'd let them have full control over my half grand.

Fast forward to today, I escalated the dispute a few weeks ago to let PayPal take care of it for me. Unfortunately HTC is not communicating with PayPal so it seems I'll be stuck waiting until PayPal decides to just pull the money from them. They've ceased communication with me and have even blocked the email I was using to contact them with. (Note that they blocked me just before I escalated the dispute)

I'm not really sure what to do at this point other than to share my experience with this terrible customer support but I'm glad that I'm not the only one who's had trouble with them.

Overall I'm frustrated and this only furthers my anxiety towards customer service. I'm sure I'll get my money back eventually but the fact that I had to slog through all that and still have nothing to show for it 2 months later says a lot.

u11 had it 14months ,and rear camera started playing up .sent back for fault repair took around 3 weeks ,came back with marks and damaged casing . week or 2 later it developed an audio playing issue sent back for repair and again lasted a week or 2 ,fed up with having to keep saving my stuff to reset ,to send in and wait another 3-4 weeks .so decided as warranty period nearly up to repair myself ,lets just say what an f *** up they have done ,screw missing out of board ,one that has the head damaged and another that was cross threaded ,plus metal contact pad broken .
thought htc were great build had one yrs ago and seemed bullet proof had it for over 3 yrs till issue, after having some other phone that didn't seem to last decided to go back to htc and get the best ,but guess they are worst now than any other ,safe to say not be buying there product again

One of the worst phone ever.. didn’t even last 1 year that I bought hoc uplay... never buy this phone...

WARNING! - AWFUL SUPPORT AND CUSTOMER SERVICE After years of using and investing in HTC, their repair centre are charging me a criminal £300 for a HTC10 BATTERY change because the phone "is out of region" (bought outside UK). It doesn't say anywhere in their T&C they won't repair those phones. I lost £40 just to have someone stare at it, run a couple of automated tests and decide you need an all new motherboard at an over inflated price for a 2 year old phone. This is after weeks of chat conversations where they knew the phone was out of region but didn't tell me that would be an issue. This is what you get for investing time and money in them. Will never buy again, will make sure to tell people not to.

Not sure why people are giving so much bad reviews about more than good phone company, I am totally happy with my HTC one and looking for more good news from them, hope they will be alive and kicking for a very very long time anyway.

I really like HTC products but I have to say that their customer service is bad. I bought a new phone and there were some dead pixels after a month. I called them, nothing. Busy signal. All day long. I wrote en email, no response after 10 days. I stopped trying on the phone. I went to the shop and they said they could not do anything, that I had to call their customer service. I do not know what to do. I'll keep writing and start calling again. What else can I do?

Mein HTC Ultra U ist mir in meiner Hosentasche innerhalb der Garantiezeit in Flammen aufgegagen. Der Akku hat sich ohne Vorankündigung selbst entzündet und brannte dann wie ein Sylvestervulkan. Hiebei wurde natürlich das Handy die Speicherkarte und meine Hose beschädigt. Garnicht auszudenken wenn das während der Fahrt im Auto, in der Bahn oder im Flugzeug passiert wäre.
Ein Versuch die Servicehotline anzurufen endet bei einer Bandansage mit dem Hinweis, daß das Servicetelefon eingestellt wurde.
Da das Gerät über den Mediamarkt bezogen wurde, habe ich es dort zur Reparatur abgegeben.
Ich habe nun einen Kostenvoranschlag über 660,- Euro für ein neues Display und Gehäuse von einem polnischen Reparaturbetrieb erhalten, in dem auch eine Telfonnummer für Rückfragen angegeben ist. Überigens wird die Nummer ebenfalls auf der bereits erwähnten Bandansage umgeleitet.
Ich werde nun rechtliche Schritte gegen den Verkäufer einleiten, da dieser nach EU Recht haften muss. HTC lässt keinen Kontakt ausser mittels eines Chatrooms zu. Dieser hatte mir übrigens das Einschicken des Gerätes zum Reparaturservice empfohlen. Mehr können man nicht für mich tun.
Macht euch bitte selbst ein Bild von dieser Serviceleistung.

Ich habe mein HTC U Ultra, das ich beim MediaMarkt gekauft hatte, aufgrund von vermutlichen Softwareproblemen (Handy hat endlos gebootet), durch MediaMarkt zum Reparaturservice einschicken lassen und 2 Wochen später kostenlos mit neuer Hauptplatine zurückbekommen (Garantieanspruch)!

I purchased an HTC Vive, and the only reason I'm not giving 1 star is my love for the Vive as a product. But the quality control and customer service at HTC? Holy crap.

One of my Vive base stations was DOA. They ordered I pay extra shipping costs for the RMA. This went back and forth for a month, until they realized they were legally obligated to handle all costs related to replacing my faulty product. Sent the Base Station in. Told to wait 2 weeks. Waited a month. Nothing. periodically called and emailed HTC for status on the base station. Told every time repairs HADN'T EVEN STARTED. Eventually reported HTC for scamming me to Paypal, which I had used for the purchase. Luckily, got a refund and bought a base station from Amazon. Never had to send back the Vive. Was finally able to use the Vive 4 months after originally receiving it, once I bought a new base station. Surprisingly, I received the repaired base station back from HTC another month later. Glad I did too, because not long after that another base station stopped working and reported a manufacturer defect error.

tl; dr; Bought a Vive, it came with a broken part, sent it in for repairs and got it back 5 months later, after I'd already got a refund and bought a base station myself. Then another one broke, reporting manufacturer defect.