Hdlondonart Recenzje 

249
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordering from HD London Art was so easy — choosing which artwork to buy was definitely the hardest part, as there’s so much gorgeous choice! But nothing prepared me for just how stunning the artwork w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Absolutely love our wall art. It goes perfectly in our kitchen dining area. Great quality art peace at a reasonable price. Will definitely be buying again from this company in the future.

Reakcja na opinię

Oceniono na 5 z 5

After extensive redecoration I was looking for a largish piece of art and happened on the HD Art website. I was spoiled for choice and finally picked Green Essence and was able to choose size and fram... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Extremely dissapointed with my artwork. It looks nice from a distance but the corners of the black frames are shocking in some corners with big gaps, and one of the set of 3 didn't come with a hook on... Zobacz więcej


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

249 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(249)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 91

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Oceniono na 1 z 5

Update on my previous review

Update on my previous review.
Advised Hd on the 5th that they sent the incorrect canvas. It is now the 12th and they still have not sent the correct one.

I have emailed and messaged on instagram.

They eventually replied stating it takes 2-3 business days to send. 1) it’s now 6 business days and 2) they sent me the wrong order in the first place.

Won’t ever be using these again

Edit:
I will not be removing the review. However I will state that I was issued with a full refund for the the canvas that I ordered. It turned up eventually and obviously didn’t pay for it due to the refund so I can only thank hd London for that.
The initial mistake was unfortunate. But it was the fact that it took a further 11days to send the correct one that caused the most frustration.

12 sierpnia 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Mark, I’m really sorry we sent the wrong canvas-completely understand the frustration. I’ve checked your order and can see we issued a full refund and arranged the correct piece to be sent on priority. If everything’s now in order, we’d really appreciate it if you could consider updating or removing this 1-star review to reflect the resolution. If anything is still outstanding, please email me at alistair@hdlondonart.com
and I’ll sort it personally.

— Alistair, Director, HD London Art

Oceniono na 5 z 5

I absolutely love our artwork

I absolutely love our artwork, we got the set of 3 nude and grey clouds for our living room and they look great!
Delivery was quick and the customer service team were really quick to reply and friendly too!!
I’d definitely come back here when we need new pictures! :)

25 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Amy,

Thank you so much for the lovely review - we’re thrilled to hear the Nude and Grey Clouds set looks great in your living room! So pleased our team could help and that everything arrived smoothly.

We’d love to have you back whenever you're ready for a refresh!

Warm wishes,
Alistair
Founder, HD London Art

Oceniono na 1 z 5

Very very disappointed with the quality…

Very very disappointed with the quality and service from this company ! The returns policy is not clearly shown on the ordering page. Plastic frontage prints with poor quality stapled frames at a high purchase price. Definitely not worthy value. Also no returns as BESPOKE ! Definitely not bespoke as you order from set size prints ! Unfortunately would never order from or recommend this company to anyone. Be very careful about ordering from this company !

25 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

The canvasses came safe and are of a…

The canvasses came safe and are of a high quality. They have finished off my lounge lovely and look very luxurious.

31 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Harriet,

Thanks so much for your kind words - we’re so glad the artwork arrived safely and helped finish off your lounge just how you imagined. Luxurious is exactly what we aim for!

Appreciate your support.

All the best,
Alistair
Founder, HD London Art

Oceniono na 5 z 5

10/10

Just what we needed to fill up the living room / Excellent purchase and great quality. Been shopping around for a while for similar art but couldn’t find something that we were 100% happy with this until we came across these. 100% recommend.

30 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Ryan,

Thank you for the fantastic review - it’s so rewarding to hear you finally found the perfect fit! We put a lot into our design process, so to know our pieces stood out after your search really means a lot.

Appreciate the recommendation and support!

Best,
Alistair
Founder, HD London Art

Oceniono na 5 z 5

Delighted with my order!

Ordered a set of 3 x A2 prints. They arrived quickly, about a week or so. They were packaged well. I bought the prints and frames so as soon as I unboxed I could put them straight on the wall. Would definitely buy again. They are gorgeous!

30 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Lauren,

So pleased to hear you’re delighted with your prints! Love that you had them straight up on the wall the same day - that’s the best kind of feedback. Thanks for your kind words and for choosing HD London Art.

We’d love to welcome you back anytime.

Warmly,
Alistair
Founder, HD London Art

Oceniono na 5 z 5

vienna wall art

ordered two great prints ,
great quality

fantastic packaging
and look beautiful

14 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Keeley,

Thank you so much for the kind words - we’re so happy you’re pleased with the Vienna prints! Great to hear the packaging and quality both hit the mark, and that they look beautiful in your space.

We really appreciate your support.

Best wishes,
Alistair
Founder, HD London Art

Oceniono na 1 z 5

Wrong order sent on 2 July -still waiting a replacement

I received my order on 2 July and immediately emailed the company to advise that the prints - a set of 2 I had ordered via their website, wasn’t the set I received. The company have advised that there was a glitch in their system which has led to this mistake. I completely accepted this and agreed to them sending out a replacement. However I’m still waiting on this after weeks of waiting. I currently have a large package propped up in my hall containing pictures that I can’t put up on a wall! Poor service - I have been very patient with this company and believe they should sort out current orders and make sure you have happy customers who have paid for pictures! I have absolutely no idea what the delay is!

22 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

I’m really sorry for the experience here and take full responsibility for the delay and the original picking error.

I’ve checked and can see your replacement has since arrived, albeit later than it should have. I hope everything is now resolved. If anything is still outstanding, please email me directly at alistair@hdlondonart.com
and I’ll put it right.

Alistair, Director, HD London Art

Oceniono na 5 z 5

Ordered set of three framed prints…

Ordered set of three framed prints which arrived very quickly and although we had a slight problem with them, Christine sorted things out straight away for us. Very happy overall and will order from them again.

13 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Very happy

Very happy , misty shore canvas will definitely order more in the future . professionally packed well. very protected.

11 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Give more than the estimated delivery time. Worth the wait.

Took just over two weeks to arrive, but that was partly due to Evri taking a week to deliver.

I contacted customer services twice via email and received fast responses. Thank you Christine for your message! I am delighted with it and it’s definitely good value for money.

I will definitely recommend and by from them again.

7 lipca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Would buy again!

I was a bit nervous spending a lot of money on something when some of the reviews aren’t the best. We did have a delay on delivery, I feel the website should just put “arrive 8-10 days” and then you would have no reason to be angry if it doesn’t arrive “express delivery” because your expectations aren’t high from the start.
But when they arrive they are sooooo nice!! Worth the wait and they look really expensive. Would buy again 🤩

20 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Love them!

Despite a really really short delivery delay they kept me up to date and they were really worth the wait! I love them and they look perfect in my new home.
Highly recommend. Thank you HD
Irene from Worcestershire

20 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Fabulous prints - you will not be disappointed!

Fabulous prints. I love them. HDLondon Art were amazing. Very professional. Kept me up to date throughout the ordering process to delivery which was really quick. You will not be disappointed.

30 maja 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 1 z 5

Totally pathetic service

Totally pathetic service . Ordered art well in advance of a specific date needed. It has been 5 days since the order was placed and tracking still shows awaiting shipment. Tried contacting their customer support and they have a very generic response that since every art piece is unique it can take time!! Where was this response when you claim on your shipping policy that order will be delivered in max 2-3 days!!
They are a complete mess and total waste of money! I am surprised how trustpilot reviews are above 4 stars!
Do yourself a favour and order elsewhere.

16 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

I’m really sorry we let you down -especially when you ordered ahead for a specific date. That’s frustrating and on us. Our framed pieces are handmade to order, but that should never translate into unclear timelines or a stalled tracking page. We’ve since tightened our shipping to make production vs delivery time crystal clear.

I can see the artwork is now delivered & a partial refund was issued as an apology from us.

If anything else is outstanding please email me your order number at alistair@hdlondonart.com
and I’ll sort this personally.

— Alistair, Director, HD London Art

Oceniono na 1 z 5

Very poor

Very poor. Wouldn’t use again

14 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Steve - have requested some more information on this review so we can locate your order to try and resolve whatever issue there was :)

Hope this is okay,
Christine - Customer Service Manager

Oceniono na 2 z 5

Frustrating there is no phone number to…

Frustrating there is no phone number to call to chase delivery. My item got sent to the wrong person, and not the address i provided. I dont want to have to wait 24 hours for a reply to my e mail each time, its boring!

12 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Hi Miles,

Sorry for the frustration -and for the address mix-up by Parcelforce. We don’t currently have a customer service phone number & everything is done via email currently.

We work email-first so everything’s logged, but it shouldn’t feel slow. We aim to reply same day (next day at the latest) and our current average is around 3 hours. Your “24 hours to reply” feedback is noted and we’ll keep tightening this.

Please send your order number to alistair@hdlondonart.com
if there is any outstanding issue with your order and I will resolve this personally.

— Alistair, Director, HD London Art

Oceniono na 5 z 5

My package was lost at no fault of the…

My package was lost at no fault of the seller. As a panicked customer the seller handled the situation extremely well and I cannot fault them.

10 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 5 z 5

Second Purchase

Following recent purchase of green abstraction framed canvas as a gift, I loved the artwork so much, I bought another 2 (for myself)!

This time round black framed canvases in grey horizon (medium) and smoke and stone (large), both arrived safe and sound. Both now complete my living room and hallway.

Quality artwork. Would highly recommend.

10 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Oceniono na 1 z 5

What an absolute shambles

What an absolute shambles. Ordered art well in advance of a specific date needed. It has not been delivered - would now only cost them a small amount of money to expedite this to next day shipping to resolve the situation.
Bland email reply ( eventually) telling me nothing more. They are a complete mess.
Do yourself a favour and order elsewhere.

3 czerwca 2025
Opinia niezależna
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Odpowiedź od Hdlondonart

Katherine, I’m really sorry we missed your required date and that our reply felt generic. I can see the order never left our workshop, which isn’t acceptable. We’re tightening our order checks and shipping info so this doesn’t happen again.
— Alistair, Director, HD London Art

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