HarmanKardon Recenzje 

Purchased HK Onyx 3 speakers in 2017. Both had battery issues a year later. HK tested and replaced with Onyx 4's. A year later one of the speakers has a horrible buzzing sound. Contacted HK to ask about fixing it. Told the replacement speakers didn't have a warranty since they were replacement for speakers that had a warranty issue. Offered a 10% coupon to buy another speaker. No thanks. 75% failure rate so far and you want me to buy another one so you can tell me you won't fix it.

Incredible sounding speakers that only last a year doesn't work, especially at their price point. Add in poor customer service response, and voila..... poor rating.

I purchased a citation soundbar. On installation i found the hdmi ports on the back were lose and falling inside... I returned to product to the store and got a replacement straight away... I got the new one up and running it sounded great but the next day it broke down it would not connect to and any device... I have a sonos now no problems one star all the way

satisfait du produit, bonne qualité

Bought a pair of JBL headphones (Reflect mini 2) and after less than 3 months they stopped working.
I contacted support and expected a swift change but no.
Apparently this model have no serial number so they could not be sure these were not a copy (they did not offer to check them-I assume they could see within seconds if that was the case)...but they were not.
Also I was supposed to keep the box but who in this day and age does that?
In the end it was the usual bs that they were really sorry and asked me to come back if I had any further questions (that without solving my problem to start with)and offered me a 20% discount on a new pair.
So I would recommend people to stay away from this company for 2 reasons
1) the substandard quality of their products
2) if something DO happen to your product and you need help-well then you are on your own

Een Harman Kardon set BDS280 in 2014 gekocht. Van de zomer deed het apparaat niets meer. Voeding stuk. Voor 235 Euro laten repareren: een voeding!! Ik vroeg om de oude voeding die vervangen was: die was al weg! Dit is overigens bij CE repair, dat door HK wordt aanbevolen. Garantie is dan 3 maanden: op een voeding. Laatste keer dat ik HK koop. Als "coulance" kreeg ik 20% korting op een nieuw apparaat, maar die heb ik aan me voorbij laten gaan...

Purchased a sound bar from Harmon and waited 5 days before they decided to post it. On the 8th day I received it but it was faulty and was told to repack it, I did this then found I had to fill in a form which needed the serial number, so had to unpack it before re packing it.
I then had to put it in my car and take it to a UPS outlet myself.
8 days later I was informed it was being “ PROCESSED “ and “ READY “ to be shipped. After no other communication and 2 days later “Saturday” I tried calling them several times as they were open unti 3pm but the automated reply was to call back when they were open. I have requested a full refund and will NEVER buy from these cowboys again.
Be warned and buy from a respectful dealer.

I Sound quality is good, They sell the products and if any repair the you won’t get service at all as they simply say it’s end of life (EOL).
The customer service is toooo worst. They took 90+ days for one simple problem and even then it’s not solved. I had a problem with Audio IC and they did not repaired it. They are just ..... Be aware. If anyone buying harman kardon then please be prepared for Ur money going in vain as they won’t repair even for simple problems. My home theatre just worked for 2 years after buying and now they declared as EOL and stopped spare parts as well. Now I just need to throw it away, no other option.

I contacted Harmon Kardon Europe re a request for a part for an amplifier . Harman International case: 04119820 [ ref:_00Di0fiJD._5001Y1H3wGs:ref ]
They are now asking me to contact some other agent saying that it comes under a different region
My point is that I have contacted HK and they have opened a case. So is not their responsibility to contact whatever relevant division and get me a proper answer, rather than send me from pillar to post and ask ME TO CONTACT other parties?
Quite honestly, HK customer service is lousy. DO NOT BUY Harmon Kardon. European brands are dinosaurs
Go for Japanese brands, which have excellent customer support.
Srilal Miththapala Bsc ENG( Sri Lanka ) CEng ( uk) FIEE ( uk) FIH ( UK)

With the recent Google scandal of listening into people's homes now Harman Cardon should absolutely make it possible to use Spotify or Apple's apps to listen to music. This is not possible now.

The installation of the speaker is very difficult for a non- IT person. There is no equalizer option in the Google Home app so it you don't like a very very heavy base then you're in trouble.
I cannot recommend this speaker, it is not at all user friendly.

Speakers are great sound and design wise, HOWEVER their level of customer support is abysmal.

I returned speakers to them within the warranty period, and after 1 month i didn't even receive a confirmation that they had received the speakers. I had to email them to beg them to find the speakers I sent.

After 2 months of them "checking" the speakers they told me everything is fine with them... while half of the speakers stopped working.

I had to convince them to do a more thorough check and they found a fault. And said they will send me a replacement.

It took them over 5 months to find what was wrong with them and now in the 6th month of this warranty claim I still haven't received anything from them.

I have to beg them for a response on my emails, and they respond with a one sentence email saying absolutely nothing.

NEVER buy from them. If any of their equipment malfunctions you are better off buying new speakers from a different manufacturer, than trying to go through hell and back for a simple replacement.

Terrible service they took my money and they said they had shipped my order to me, but 3 weeks later no sign of anything and I got in contact with them several times and each time they blatantly lied to me saying "we've shipped it and you'll receive it early next" that time table came and went with no sign of anything, in the end they admitted they hadn't sent my order and that they may not be able to complete it and asked if I would mind waiting for a few more weeks = nightmare experience . I am still waiting for my refund no sign of that. Stay away from this company they are the worst, I ordered from them believing they were a good company.

Lange tijd uitgekeken naar een Harman Kardon installatie. Eind 2011 was het zover.
De BDS 270 gekocht bij Mediamarkt.
Mooi spul, helaas van korte duur. Het apparaat sloeg om de haverklap af, de (nieuwe) disks werden er uit regelmatig uitgespuugd.
Terug naar Mediamarkt, apparaat in reparatie. Via Mediamarkt te horen gekregen dat reparatie niet binnen de gestelde termijn van een maand mogelijk was.
Mocht een nieuwe uit de winkel of vergelijkbaar.
Gekozen voor een iets nieuwere versie Harman Kardon.
Wederom weinig plezier, weer uitvallen systeem. Ik had net als de vorige de updates geïnstalleerd.
En nu was ik het spuugzat, zoveel geld weggegooid. Waardeloos merk.
Ik heb het hele zooitje op zolder gepleurd.
Recentelijk, 21 februari 2019, de boel even naar beneden gehaald. Misschien moest het apparaat een paar jaartjes "rusten" van de enkele uurtjes functioneren.
Sloot alles aan, poef...baf...en weer zo dood als een pier.
Ik ga er van de zomer met de windbuks op schieten.
Nooit meer Harman Kardon.

very high quality speakers. I have them on my Audi and for home entertainment and I swore, there are no better speakers than these. I am surprised to see bad reviews on this

Mooie producten totdat je service van ze nodig hebt.
4 jaar geleden een HKTS 16 - 5.1 surround set gekocht waarvan de Subwoofer defect raakte. Na wat onderzoek blijkt deze subwoofer zeer vaak defect te raken. Op internet zijn hele pagina's gewijd aan deze problemen en zelfs het reparatiebedrijf dat Harman inschakelt verklaarde dat deze subwoofer zeer vaak problemen heeft.
Meerder malen contact gehad met Harman of ze mij hierin tegemoet konden komen maar nee, geen enkele coulance.
Reparatie loopt via een externe partij (CE-REPAIR) en zou minimaal € 150,- gaan kosten. De Subwoofer is ook niet los te bestellen, dan mag je de hele set opnieuw kopen voor rond de € 479,-
Een kennis van mij heeft het uiteindelijk gerepareerd voor een bedrag van nog geen € 2,50 voor een defect weerstandje.
Nog nooit zulke slechte service van een bedrijf gehad en zoals ik hier lees ben ik ook niet de enige die dit zo ervaart. Voor mij nooit meer een nieuw apparaat van Harman.

HK Onyx5 ejer jeg nu. Har hørt masser af bærbare højtalere.
Herunder en Marshall Stanmore jeg ligeledes ejer.

Er utroligt overrasket over den lækre og kraftige lyd fra denne Onyx 5.
Design og funktion er helt i top.
Den kan forbindes med en magen til. Og kun en magen til. Det er jo også super. Dette er den bedste. Hvorfor skulle behovet være der for at forbinde med en ringere udgave fra et konkurrerende mærke?

Nogle klager over denne ikke kan forbindes til andre trådløse højtalere.

Men disse kan jo købe sig et sæt aktive højtalere fra danske SA eller Dynaudio til 16 til 80.000 kroner med mulighed for at tilslutte flere højtalere via hub. Eller for forstærker osv.

Når ønsket er en smuk genstand i stuen. Værelset. Sommerhuset eller haven.

Så er denne onyx 5 top.
Den overgås ikke af andre under 5.000 kroner.

Om den holder mange år ved jeg ikke.
Men Harman Kardon spiller i bla. De kostbare luksus udgaver af HD Harley Davidson motorcykler med stereoanlæg. Disses mange vibrationer er intet problem. Lyden kan endvidere overdøve HD ers voldsomme motorlyd...

Disse har jeg ligeledes prøvet. Spiller formidabelt.

Fantastisk lyd. Dette kommer fra en der plejer at lytte til Highend stereo anlæg Hegel/Dynaudio.

Køb den.
Lyt ikke til de få utilfredse. Alle andre er tilfredse.
Mvh Kim.
Buschauffør.
Drømmer om at købe en til i blå.

Wish I could leave zero stars.

Customer service is completely lacking, waited two weeks for my in stock item to be dispatched, just being told to wait further.

Hopefully someone higher than the customer service team reads these reviews, as they won’t escalate anything above them.

For a company that places themself in a high end market, I’m genuinely shocked they survive.

If you really must have a Harman Kardon product, buy from a reseller and not direct. You have been warned.

And if any of the management team are reading this, devote some time to reading your customer complaints and look at how they are handled.........

I’ve had my onyx studio 3 for a year, works well . But battery is dying so fast and the bass is too much

I got in touch with their Harmon’s customer service both in Germany and UK, with regard to a fault in expensive pair of AKG NC60 headphones that cost about £185. After just over a year the seams on the earphone pads started to come away and reveal the yellow foam inside.

I sent them photos showing the fault and receipt/ proof of purchase. All very time consuming.

I also got in touch with the reseller in Germany from whom I bought the headphones via eBay: techinthebasket.de.

Both companies initially replied but after that did nothing and this was despite a call directly to Harman Kardon Customer service.

This is clearly a case of poor quality control and I believe Harmon should have offered to replace the ear pads. They did not despite suggesting politely that it would be good to do so. And of course the Customer Service is also really poor in respect of both companies

I will not be buying any products in the future made Harman Kardon.

Jeg købte juli 2015 en Hartman/kardan studio højtaler. Efter 2 1/2 år er den nu ubrugelig. Jeg har næsten ikke brugt den. Garantien er selvfølgelig udløbet.
Jeg troede jeg havde købt en god højtaler men en levetid på en højtaler på 2 1/2 år synes jeg ikke er en god højtaler.

Op de site staat 1-2 dagen levertijd. Na 3 dagen maar eens gebeld. Dan krijg je allerlei smoesjes en excuses waar je niks aan hebt. Na 5 dagen maar weer eens gebeld, want nog steeds niets geleverd. Blijkt alles nog in het magazijn te staan. Je wordt totaal niet op de hoogte gehouden van eventuele vertraging, o.i.d. Op dag 8 eindelijk geleverd. En dan gaan ze je wel bellen met nogmaals excuses, bla, bla, bla. Krijg je ter compensatie een kortingcode van 30% voor de volgende aankoop. Alsof ik er ooit nog iets zou kopen.....Producten zijn overigens wel top, maar de service is echt zo slecht dat ik de volgende keer toch weer in een echte winkel koop.
Ook nog een review geschreven op hun site. Deze wordt uiteindelijk niet geplaatst en er wordt ook niet op gereageerd. Lekker klantvriendelijk!!!