The Guinness Partnership Recenzje 

Fast and efficient and really friendly

Customer service from Jack was excellent. He was Polite, respectful and dealt with my issue promptly. If only all customer service representatives were like Jack. 10/10

Great customer service, really nice lady named Shaz helped me alot and answered all my questions.

Namana was exceptionally efficient and effective.

Very happy with the help and support I received from [Hena ]. She was kind, helpful and professional, and took the time to listen and help me. Thank you for your excellent service. ⭐⭐⭐⭐⭐

Great customer service from Dhanish Ali. Polite and helpful

5 Stars for Sharon Guinness partnership. I had a call with Sharon today and she was absolutely brilliant. She took the time to really listen to all my concerns about the issues in our home ,and didn't rush me at all .What impressed me most is that she organised and booked in the repairs immediately.She helped me navigate an app so she could take photos of the issues and understand my concerns while we talked via video link very meticulous, i was very impressed. Because of Sharon I feel so much less stressed-i finally have confidence that theses issues will be sorted and that someone is actually making sure it happens. Excellent customer care ,compassionate, professional and so efficient. Sharon turned a stressful situation around and gave me real peace of mind. She definitely deserves recognition for outstanding service.Sharon is definitely an asset to the Company. THANK YOU Sharon!

Staff very friendly and helpful managed to get the repair arranged very quickly

The person I spoke to was very personal and spoke very clear to and was very understanding about our situation and with my wife's needs and got us help very quickly I'd appreciate all the help given

Had to report a repair and had a lovely man help with everything, got my appointments booked with no problem whatsoever 5 stars ⭐️⭐️⭐️⭐️⭐️

A very kind and helpful young lady called Hena was very understanding regarding the problem I'm experiencing with parking rules outside the block of flats where I live. A taxi driver who recently stopped briefly outside to pick up my son and myself has been issued with a parking fine. This is very worrying as I'm physically disabled and unable to walk without my 4-wheeled walker. Hena was very kind and listened to my dilemma and passed everything on to our housing manager who did respond. Sadly there isn't much that can be done as it's down to the parking management organisation.
I'm very grateful to Hena for all her help. Very good customer service.

I have been experiencing ongoing issues with my Triton electric shower for months, with repeated pressure failures and no proper resolution from Guinness despite sending out multiple engineers and having a new unit fitted less than a month ago. Once again, this evening, the pressure valve has blown for the second time in two months, indicating a serious fault that has repeatedly been overlooked.

Despite us following dubious advice that we shouldn’t be using the shower on any higher setting than the “Eco” setting, still the same problem occurs.

I have wasted money repeatedly replacing shower heads as they also keep blowing as Guinness refuse to take responsibility and insist this is the tenant’s responsibility, despite fitting products that are not fit for purpose.

I work full time and every opportunity I’ve taken to attempt to call Guinness to report repairs, if you call before 9am or after 6pm you are met with an automated message to say that they will only take emergency calls. Any time in between you’re left on hold for ridiculously long wait times with their live chat only functional between the hours of 11am-3pm.

Consistently disgraceful service from Guinness, utter waste of time.

A repair quickly resolved and a date that is convenient

The person I was talking to was really nice but the wait for this repair is a bit long as I have bad eyes and really need it fixed sooner.

What a positive experience I have just had. Sorry I'm no good with names but the lady I spoke with could not be more helpful and understanding. She contacted the repairs department and was able to sort out the problem and reschedule the repair. I wish other companies were as helpful, considerate and polite as this lady I spoke to today. Thank you so much, your help was really appreciated.

Polite, professional and very understanding. The operative listened to my concerns and arranged my repair quickly and efficiently. Excellent customer service, thank you, Dhanish!

Very good service, indeed

Guinness Partnership Service
This housing association are an absolute nightmare , my windows are letting water in and they have refused to replace , just do bodged jobs with . wait for it ......glue and tape , they came out to take photos on numerous occasions but then lost them , they have you repeatedly running round in circles , even when you have just had a major health scare !
However Guinness will reply 100% to this and ask me to call or use their chat , which is an absolute waste of time , they need to phone me , as they said they would on numerous occasions within 2 days!
I ask for the housing officer Clive Stringer to call me ... guess what he's either out or in a meeting .
So please Guinness DONT ask me to call/chat/email because I have done "ALL" of these on numerous occasions !!!

UPDATE: As stated above, do not ask me to contact you. You already have my formal Stage 1 Executive Complaint (Ref: TGP-3035155). Clive or the Executive Team must call me directly as promised

🔴 See what I mean , absolutley NOTHING to say they will return my calls , just the same old , same old reply .
🃏⤵️
Reply from The Guinness Partnership

2 days ago
Hi, I'm truly sorry to read through your review. We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website ,you also have the option to live chat us or call us on 0303 123 1890. We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs). Kind Regards, Victoria