The Guinness Partnership Recenzje 

Very impressed with the fast return calls and communications friendly staff too

Clear and precise, good telephone manners.

The lady i spoke with was a delight, she handled my query amazingly.

The operator was helpful and polite, great outcome thankyou

Kieran was an absolutely amazing call Handler, he was very polite, professional and keen to help me sort out any current issues I had at the time ensuring that nothing had been left out or forgotten, Kieran handled my call in a timely manner and was very reassuring! I would love for Kieran to take all my future calls to Guinness as I know they would be well taken care of!

Thankyou Kieran, you are amazing at your job!

The gentleman I spoke to was empathetic made time to listen i did have a few greviences and repairs but he sorted them out for me .Thankyou.

The woman was helpful and polite, the problem is waiting for the call to be answered and the machine understanding what I’m saying

Mike C was absolutely brilliant — efficient, quick and genuinely effective! I’ve always had a really positive experience with the Customer Service and Rent Account teams at Guinness Partnership, so the bar is already pretty high! 😄

Mike was lovely, polite and reassuring, and made what could have been a stressful conversation feel completely smooth and straightforward. He listened, understood what I needed and dealt with everything so efficiently.

Really appreciate the help — thank you, Mike! ⭐️

Excellent new every thing that I asked for and was very helpful

The customer service agent I spoke to was helpful and pleasant . She tried to resolve my issues but despite her efforts the problems remain and need to be addressed by others.

The title pretty much sums up my experience today 😁

Absolutely appalling service again and again, and the most ignorant couldn't care less about vital disability issues. Shameful sequence of lies for one year in respect of a simple disability fascilitation issue. Health and safety ignored. Worst experience of any company I have dealt with, leaving me to having to now approach both my MP and the press, not something I ever envisaged doing, but the stress as a disabled woman this is causing is unnacceptable

The Housing Ombudsman has criticised Guinness in my last outcome for keeping poor records.
I've relented in speaking to Guinness on the phone (whilst recording the phone calls) to arrange some repairs because Guinness only give very poorly written no-reply emails in response to webform submissions. And the app is missing repair options. IMO Guinness should do do full written 2 way communication from the start of an enquiry instead of the webform tenants get no copy of and a no-reply email that doesn't name the repair, doesn't use good English and says the repairs team will be in touch. 'In touch' about an external repair means the repairs team will turn up and go away when it suits them without raising anyone. No wonder people think the revamped call centre is AMAZING. Do the call centre know what a sham the idea that tenants should trust Guinness is? I think most do and maybe some don't. I spoke to Henna. Told me to have an amazing rest of my day. Though she said at one point that what I told her upset her she clearly quickly forgot. Having my human rights taken away by Guinness upsets me a bit more. Just customer service techniques and childish speech like AMAZING.
You wont get your records from Guinness. Guinness info management department for Subject Access Requests is a sham, defending Guinness liability at all costs with lies. Claim they dont have records and this is okay - I know they dont have records because what Guinness claim they did never happened. Sent me two different pictures claiming to be the same place and other lies. They also phoned me for info from me when they should not. I am far, far, from reassured -and you should be too.

Dhanish was very attentive and patient as I described the issues I was experiencing at home. He was very professional and thorough.

The app was useless to report my repair so i had to phone guinness. My call was answered promptly and the agent was friendly and very helpful.

Call handler was very professional and made the video call an easy experience

Abraham Akinlami received my call to express concern about wall damage that may be the result of leakage. His questions were clear and professional. He set up an effective video call to assess the damage. Abraham is considerate and patient. He arranged repair appointments with sensitivity to my availability. I am very grateful for the experience that I had with Abraham.

The person I spoke with (Hena) was very helpful and polite and did her best to help me with multiple enquiries

Excellent helped resolve quickly very happy

Amazing reviews bribery.... from 95% 1 start bad reviews to excellent service
The corruption in this housing association is beyond belief.
If you have any complaint dont except to be treated fairly... They will waste your time through stage 1 then stage 2 to finally advice you go and complain to the housing ombudsman..
It's dirty tactics to hide their corrupt system.
They employ people just to monitor tenants reviews, for any bad reviews they will advise to contact their customer service again and the drama starts again... If you request to speak to a senior manager they will ignore your request....
Not sure why the government is not talking action.
I m starting send letter to local MP to look at this mess.
They are corrupted housing association by exclence.....
It's clear trust pilot received a some money to change reviews from bad to exclent.... Its all corrupt