The Guinness Partnership Recenzje 

My house was built by Gleesons in 2005, very rapidly with poor quality materials and unskilled workmen. It was handed over to Guinness in an unfinished state, and immediately given to me. This has left me with a poorly ventilated home (no vents fitted at all for 19 years) that had black mould and damp by 2008. I was diagnosed with COPD is 2025 which is rare for a non-smoker but put down to the mould spores I had breathed in over 20 years. My drains were laid level not sloping away from the house so blocked toilets are a fortnightly occurrence. This means we with live with a sewage smell indoors. Guinness attempted to relay the pipe by digging up the floors in my home but this took them 19 years to do with me constantly fighting them and complaining. After the work was completed and we moved back in, it was blocked again in 2 weeks. It’s better but not fixed.
Guinness workers then relaid laminate flooring over the dug up areas with no underlay, straight onto concrete so my house is cold in the winter and noisy to walk on.
The repairs system is diabolical. 50% of appointments are not attended or they take a photo and leave saying they don’t have materials to do the job they came to do. Complaints team make up things contrary to the compensation plan published on their website and even the housing ombudsman are ignored. I didn’t have a stock inspection survey done for 19 years and it is supposed to be done every 5 years.
Customer service staff are kind, understanding, apologetic and often frustrated with the restrictions on what they can do for tenants.
Smallest bedroom is not big enough to be classed as a bedroom legally.

I appreciate having a home after years of homelessness but this one is mouldy, stinks of sewage and is a health hazard. Fighting Guinness to do work needed on my home has become a full time job.

Review written on request from Guinness who sent a text link following a phone call where I was calling to complain nobody showed up for an appointment to do a repair today (again) 🙄
Maybe they should not ask for reviews from unhappy tenants.

Very helpful

Can not fault the customer service advisor's on the phones,they are very good & attentive to everything that is being asked of them . Very helpful 👌

Lovely and polite and listened

Excellent customer service very professional very polite and helpful full of knowledge to help resolve issues which were very helpful it shows she takes her job seriously that is a very important asset in her growth I was very happy with all the issues she sorted out she helped me see sense and purpose very good adviser she sorted out multiple issues for me so I’m very pleased she was the agent to answer the phone very very good adviser EXCELLENT 10 STARS.
THANK YOU this feedback is regarding ALMAS the customer service agent I had forgotten to include her name sorry about this.
From Peter Wilson

Very good service

Very friendly and sorted my issue with ease

Guiness is always there to help or discuss important matters , o spoke with hibby today , I hope I spelt his name correctly , he was very helpful and professional

All queries sorted. Very kind and helpful and also called straight back when got disconnected.

Kloe, your standard response directing me to generic public contact forms is a transparent public relations exercise. The Guinness Partnership’s executive management is fully aware of every detail of this systemic failure. The severe breaches of trust and statutory victimisation committed by your local staff- specifically Jolene MacKenzie and Rachel Brierley- are not isolated incidents.

Because management failed to take disciplinary action following initial data leaks, these individuals were emboldened to target another resident who has reviewed your services on this exact platform, subsequently approaching my property on Friday, 7 August 2026 to actively intimidate me despite knowing I have open, formal investigations against them.

This organisation operates a hostile system of severe victimisation and targeted profiling against ethnic minority residents. The moment I first flagged these signs, I formally reported the issues to Guinness management. I explicitly warned your teams to address the matter safely because of my previous trauma, where an unmanaged neighbour dispute over persistent anti-social behaviour escalated directly into a physical assault on my sister. Instead of intervening to protect my household, Guinness weaponised my whistleblowing to accelerate the campaign.

When I exposed a severe breach of trust and provided definitive evidence of targeted intimidation, Guinness responded by orchestrating sudden property renovations for specific tenants to manipulate them into a coordinated surveillance campaign against my home.

Your Legal ASB Representative, Rachel Brierley, joined the neighbours and threatened me by stating she tracks exactly when I leave and enter my own property. I have escalated this directly to your executive and data protection teams, but they have formally confirmed that this hostile surveillance forms part of their actual operational policies.

Furthermore, while the Housing Ombudsman Service previously found Guinness guilty of malpractice, the token payout issued served only to try and buy my silence, handing me straight back to the abusers.

Consequently, Housing Officer Jolene MacKenzie- whose breach of trust is permanently captured on my Ring doorbell camera- and the hostile neighbours were actively rewarded for their actions. The emboldened neighbours immediately restarted their intimidation, using a four-wheeled vehicle to physically block my front door and primary fire egress route, trapping me inside my home and creating an active safety hazard when I am away. I am now preparing to publicly publish the full video evidence of this breach of trust, hate crime, tracking, and profiling so the public can see exactly how this organisation operates.

I have reached out to my MP, local councillor and Thames Valley Police for help, but they have all structurally failed me. The local councillor and local police command are actively attempting to delete my historical digital evidence trails and bury the truth to protect the landlord while the perpetrators are continuously shielded.

Because of your complete refusal to act across two separate tenancies, failing to intervene with both the previous hostile tenant and the current perpetrator, I have been entirely abandoned and left to escalate this matter legally by issuing a formal court order letter myself .

Despite formally notifying you of my changed circumstances, Guinness has ignored me, left me isolated without an immediate support network, and abandoned me to face structural safety threats alone- deliberately waiting for me to be severely hurt or killed so you can issue a worthless, retrospective corporate apology about "learning from mistakes."

I have just put in for a repair with Guiness Housing,
Lady I spoke to was called Alison,
She was lovely and very helpful,
Did everything she could to assist 😊

Jill was so friendly and helpful. She was full of compassion and her aim was to make sure I was alright. She sorted everything out for me and was comforting.
I tried to help myself on the app but it kept sending me online to report my problem. There I was told to use my app. I just got fed up giving my details and getting nowhere. Please don’t get rid of staff like Jill, we your tenants need those people to support us.

Eb was patient with me. I like the way he spoke to me

Very helpful and accommodating.
Prompt reply, excellent service as usual.

It’s was really a pleasure talking to the customer service and I’ve received the best service.Thank you so much for you understanding.Pleasure to deal with.Thank you again.

Happy to help Andy , very friendly, good customer service and that’s what a customer wants as it makes you feel at ease when talking to someone.. keep up the good work Andy

Very helpful and good customer service

Absolutely brilliant listen to what I had to say what the problem was and dealt with it for me thanks very much