My citizen satellite wave watch had gone completely flat having been in a drawer for a couple of years. I charged it in the sunshine but couldn’t get the time to reset so took it into Francis and gay... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a watch that was advertised a lot cheaper than everywhere else, paid for item to be told it would take 2 weeks to arrive, only to wake up to an email saying that model is now discontinued. F... Zobacz więcej
Reakcja na opinię
Watch received. Sadly, we didn't bond. Shame as Muhle Glashutte is a wonderful under-the-radar brand. Not many UK stockists. 03-07: Watch returned for a refund. 07-07: Refund process i... Zobacz więcej
Reakcja na opinię
Had been looking for a Nomos for ages and I was pleased to see a wide range of watches were available to try on. James was helpfull going through each collection and helped me with my chose. Found out... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z zegarkami
- również w kategorii:
- Sklep jubilerski
O Francis & Gaye Jewellers
Napisane przez firmę
Francis & Gaye Jewellers are proud to be an official High Street Jewellers offering exceptional service with stores located in Coventry and Leicester, we specialize in fine Jewellery and Swiss watches from some of the most respected brands available today including TAG Heuer, Longines, Rado and Oris to name a few. Our staff are highly trained and knowledgeable and are available by either email or phone, 7 days a week should you need to talk to us.
You can shop with confidence, we offer: Free UK delivery on orders over £75.00, 30 day no hassle money back guarantee, 0% finance plans on products/orders over £275.00 (Unless item is marked as on sale - red price), all items arrive with an official manufacturer’s warranty and packaging. We can also offer a Gift Wrap service, watch bracelet re-sizing service and many more services in-store. For full details please read our 'About Us' page.
Dane kontaktowe
Unit 18, West Orchards Shopping Centre, CV1 1QX, Coventry, Zjednoczone Królestwo
- 0800 977 4391
- sales@francisandgaye.co.uk
- www.francisandgaye.co.uk
3,8
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 88% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Non delivery
I have ordered a watch ax a gift. It promised a 48 hour delivery. This has passed. The watch has not been dispatched nor have I had the courtesy of an explanation.I raised my concern and recieved a fob off email. I notice this is a pattern in their reviews. I feel I have no option but to contact trading standards. Buyer beware!
11 grudnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Good morning Stuart,
I'm sorry you have had to leave this review.
I’ve looked into your order and can confirm that the item you purchased clearly states “AVAILABLE TO ORDER WITH MANUFACTURER | approx. 2 weeks delivery” on the product page at the time of purchase.
An email was also sent to you after your order was placed, confirming this information and explaining that dispatch will occur once the item arrives with us from the manufacturer.
We understand delays can be frustrating and appreciate your patience. The item will arrive in time for you to present at Christmas and I can understand it is a stressful time of year. If you have any further questions or would like an update at any time, please don’t hesitate to contact us.
kind regards
Francis & Gaye Jewellers
I'm on my third watch now (two Hamilton…
I'm on my third watch now (two Hamilton and one Certina) with this company. Excellent customer service and price matchers!!
27 listopada 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your continued support and for taking the time to leave such a fantastic review.
We're honoured that you've now purchased three watches from us, including two Hamiltons and a Certina. It's wonderful to hear that you've been pleased with both our customer service and our price-matching commitment.
Nothing means more to us than returning customers, so knowing you've chosen Francis & Gaye time and again is a huge compliment to our team.
Thank you once again for your kind words. We hope you're enjoying your watches and look forward to helping you find number four when the time comes!
Kind regards,
Francis & Gaye Jewellers
What a great company
Honestly what a fantastic company. They want to do business and well. Ordered a Junghans Meister got a slight discount as well but email communication was amazing. The watch was special to mark a very difficult time in my life. It’s so nice to see a company priding itself on communication and customer experience. Thank you.
13 listopada 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for your wonderful review.
We're absolutely delighted to hear that you had such a positive experience with us and that your new Junghans Meister has found its way to you at such an important time in your life.
We firmly believe that buying a special watch should be about more than just the product itself. Clear communication, honest advice and genuinely caring about our customers are at the heart of what we do, so it's incredibly rewarding to hear that our team made a difference to your experience.
Your kind words about our communication and customer service mean a great deal to us. Thank you for choosing Francis & Gaye for such a meaningful purchase, and we hope your Junghans Meister serves as a lasting reminder of strength, resilience and brighter times ahead.
We wish you all the very best and look forward to helping you again in the future.
Kind regards,
Francis & Gaye Jewellers
The want to do business and are dynamic about how they do it!!!!
In a very competitive market Francis & Gaye Jewellers have the edge by being dynamic and wanting to do business.
I phoned them up about a Mud Master G-Shock, they agreed to discount it over and above other retailers, changed the price online whilst I was on the phone, so I brought it!!!!
And then........a mate died.
To be honest I really wanted a Tissot Sports watch that I'd seen in Gran Canaria, but it was twice the retail price of the G-Shock.
I had a chat with Francis Gaye again, explained the situation and that I wanted the watch within a couple of days as I was flying abroad for my 60th.
Again, they wanted to do business and agreed a good price, again they were dynamic by changing the price online whilst I was on the phone and again they were understanding and professional and ensured a next day delivery.
The return forth G-Shock was seamless too.
Great company that quite a few out there could learn from.
2 października 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that our team's approach made such a positive impression. We firmly believe that great customer service is about listening, being flexible where we can, and making the buying experience as straightforward as possible, so it's wonderful to know that came across during your interactions with us.
We're also very sorry to hear about the loss of your friend. It means a great deal that you chose to mark both your milestone 60th birthday and such a significant period in your life with a watch purchased from us.
We're pleased we could help with both the G-Shock and ultimately the Tissot, and that the return process was smooth and hassle-free. Your comments about our willingness to do business, our communication, and our responsiveness are incredibly rewarding for the whole team.
Thank you again for your kind words and recommendation. We hope you enjoy your Tissot for many years to come and wish you a wonderful 60th birthday celebration.
Kind regards,
Francis & Gaye Jewellers
Great service
Great service, watch was dispatched swiftly and well packed it was the boy's birthday yesterday and he was so pleased with his watch which had actually gone out of stock on the Casio website so I thought I'd never be able to get him it but I got it here so thank you!
16 października 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your lovely review.
We're delighted to hear that your watch arrived quickly, safely packaged and, most importantly, in time for your son's birthday. There's nothing better than knowing we were able to help you track down a watch he'd been hoping for, especially when it was no longer available on the Casio website.
It's wonderful to hear that he was so pleased with his gift. Thank you for choosing Francis & Gaye and for taking the time to share your experience.
We hope your son enjoys his new watch for many years to come, and we look forward to helping you again in the future.
Kind regards,
Francis & Gaye Jewellers
Another positive purchase experience.
Another positive purchase experience.
Having placed an order for a watch from another authorised dealer, I was advised the model was out of stock with a delivery lead time of 3 weeks. As the watch was for a gift, the lead time was beyond the date I wanted to deliver the watch on.
I searched the internet for the watch make and model and found Francis and Gaye had stock with inclusive next working day delivery. The first AD offered me a 15% discount, I asked Francis and Gaye if they could price match and they were willing to do so.
I paid for my watch in the afternoon and received it the following morning.
Such a swift, easy and pleasurable purchase experience. Their customer support team are quick to respond and are very happy to help. I can wholeheartedly recommend Francis and Gaye Jewellers.
19 września 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted we could assist you in finding the perfect gift in time and that our team could match the offer and provide next-day delivery. Customer satisfaction is at the heart of everything we do, and it's fantastic to hear that you found the process swift, easy, and enjoyable.
Your recommendation truly means a lot to us. If there's anything we can help with in the future, please don't hesitate to reach out.
Wishing you all the best,
The Francis and Gaye Jewellers Team
Odpowiedź od Francis & Gaye Jewellers
Thank you for your feedback! We're so pleased to hear you were happy with the fast delivery and competitive pricing. If you ever need anything else, we’re here to help!
Best regards,
The Francis and Gaye Jewellers Team
Amazing company
When purchasing a very important gift they lady who was working with me was outstanding with her customer service, the jewellery I ordered was fantastic, amazing quality and even better in real life, I couldn’t thank the team enough, will not be going anywhere else for my jewellery in future.
Thank you so much x
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Good morning Jess,
Thank you so much for sharing your wonderful experience with us. Your experience with us is what we work for and we will always try and make your shopping experience as easy and pain-free as possible. I will pass this onto the customer service team and I hope to see you again soon!
I highly recommend Francis & Gaye…
I highly recommend Francis & Gaye Jewellers for a fantastic service and kept me updated on my delivery and I saved over £200 on my order very happy
22 sierpnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Hi Gary,
Thank you for such a positive review! Glad we could be of service and we hope to see you again for your next watch (or jewellery) purchase real soon!
sinn
I highly recommend, very fast communication, everything at a very high level,I'll definitely come back
10/10
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Hi Slawek,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you were happy with our communication and service. It was a pleasure working with you, and we look forward to welcoming you back anytime. 10/10 clients like you make our day! 😊
First time buying an expensive watch
First time buying an expensive (for me) watch. Knew the brand and model I wanted. Francis & Gaye’s website is informative, giving all the information needed, clearly and understandable.
Bought the watch, it arrived the next day with all the paperwork and box.
Couldn’t be happier
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for your wonderful review! We're honoured you chose us for such an important purchase, especially your first higher-end watch. We're glad to hear our website helped you feel confident in your choice, and that everything arrived quickly and as expected. We hope you enjoy your new timepiece for years to come – and we’re always here if you need anything in the future!
Great service
Great service. Best price I could find for Tissot PRX 35mm from an authorised dealer. Very quick delivery via Royal Mail.
Fantastic service, will use again.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your kind words! We're delighted you were happy with the service and that you found the Tissot PRX 35mm at the best price. It’s great to hear your order arrived quickly and safely. We truly appreciate your support and look forward to welcoming you back again soon!
I would not buy again
I was looking for a nice watch to buy. And I bought it, From this store. £1700 and a few days later, I got the watch. Lovely watch. Did they come back with some sort of a follow up? Something like a "thank you", "how was the ordering process?", "are you happy with your purchase?". Nothing. A few days later, while looking at my new toy, I've noticed like a small something, not sure how to describe it, like a a sort of micro opening on one side of the watch. I'm sure it's nothing and it's probability how it should be, but just to make sure, I've sent them an email with pictures and everything. No reply. Nothing. Complete silence.
I was looking to buy one or two more watches for family members. Will I consider this store again? Absolutely not. I can't even imagine what would happen if something goes wrong with this watch and I have to send it back.
22 lipca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your honest feedback, and we’re truly sorry to hear about your experience. This is not the level of service we aim to provide, especially for such an important purchase. We absolutely understand how frustrating it must be not to receive a reply after reaching out with a concern.
We would like to look into this as a priority and make things right. If you're willing, please contact us again (or provide your order details), and a member of our team will personally follow up. Your trust is important to us, and we’d appreciate the chance to resolve this properly.
Highly recommend. Buy with Confidence
Very happy with the service provided by F&G! Second watch purchased from them and not only do they always offer great deals, the delivery is super fast. Highly recommend!
15 lipca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for your continued support and kind words! We're thrilled to hear you're happy with both your purchases and our service. It's always a pleasure to have returning customers, and we truly appreciate the recommendation. Enjoy your new watch, and we look forward to helping you again in the future!
Seiko Marinemaster 300 SLA079J1
As a keen Seiko watch fan and collector, the latest non-limited reinterpretation of Seiko’s significant and noteworthy 1968 300m professional divers watch really spiked my interest. I had reservations whether Seiko’s latest Marinemaster watch would live up to the reputation of its predecessor and encompass the quality and capture the heritage of the former model. But upon unboxing my new SLA079J1 bought from the excellent Francis and Gaye with a good discount, all my expectations were exceeded.
The watch oozes quality, the case finishing is the finest I’ve seen and it is as good as any Grand Seiko I’ve experienced.
The bracelet is a noticeable step up from the previous SLA021J1 version, having better finishing and shorter links. The whole watch wears more comfortably without the top-heaviness of the previous ‘Professional’ version.
This watch retains the excellent MEMS technology hand assembled calibre 8L35 Grand Seiko derived movement, but it no longer features the monoblock case design. Subsequently the case is noticeably thinner and much more proportional on the wrist. And servicing the watch will be cheaper and easier with the screw down case back.
The dial detail is perfection, exquisitely finished with the textured surface that becomes visible under certain lights and angles.
The Lumibrite Lume on the hands and markers is of Seiko’s finest and it does not disappoint, even though the indices are smaller than the earlier model.
The only slight disappointment is the lack of the on-the-fly bracelet extender as fitted to the previous Marinemaster 300 model; you get the stamped fold-out divers extension on this latest model which is a backward step.
But as a package, the latest Seiko SLA079J1 Marinemaster is worthy of the name; it is a real winner for Seiko which brings their flagship diver well into the 21st century.
Overall, a very high quality, versatile, and extremely legible wrist watch suitable for every occasion that wears so much better than its heavy and tall predecessor.
A modern-day ISO rated professional tool watch that still retains that special Seiko heritage, the 1968 dive watch DNA, and that perfect case design language. If you have any reservations about Seiko’s latest non-limited flagship dive watch, you can disregard them now.
In closing, I can’t recommend Francis and Gaye enough as the best authorised Seiko dealer I have purchased watches from. Their customer service is second to none, they are fast to respond and always happy to assist. A firm 5 star rating from me.
9 lipca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for taking the time to share such a detailed and insightful review! As a passionate Seiko collector, your thoughts on the SLA079J1 carry real weight, and we're absolutely thrilled to hear it exceeded your expectations.
It’s great to know the design improvements — from the slimmer case and upgraded bracelet to the beautifully detailed dial — stood out to you. We also appreciate your honest observation regarding the bracelet extension, and we’re sure other collectors will find your feedback incredibly helpful.
We're especially grateful for your kind words about our service. It means a lot to us to be recognised as your go-to authorised Seiko dealer, and we’re always here to assist with anything you need. Enjoy your new Marinemaster — it’s a true standout piece — and we look forward to helping you with your next addition when the time comes!
Thank you again for the 5-star rating and for being a valued part of our community.
Post-sales support does not exist
Purchased a Longines watch last year. All good and dandy until it wasn't. I sent them an email asking for some advise and information, but never heard back (this is a week after sending the email). On a positive side, they are official partner of Longines.
30 lipca 2024
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your feedback, and we’re really sorry to hear that your recent attempt to reach us went unanswered. That’s certainly not the level of service we aim to provide, and we sincerely apologise for the oversight.
We’re grateful for your original purchase and glad to hear you were happy with the Longines watch and your initial experience. We’d really like the opportunity to follow up properly and assist you with your query. If you could kindly resend your email or reach out by phone, a member of our team will make it a priority to get back to you.
Thank you again for bringing this to our attention — we truly value your business and would love the chance to make things right.
Definitely recommend
Good email updates on status of order. Item arrived quickly and it's perfect. Best price I could find too.
Definitely recommend.
5 lipca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for the great feedback! We're glad to hear you were happy with the email updates, fast delivery, and that the item was just what you were looking for — and at the best price too! We really appreciate your recommendation and hope to see you again soon.
Great customer experience
First time customer and from my initial contact asking for extra links for the watch I wanted to purchasing and dispatch the whole experience was easy and professional. Watch came very well packaged. I will definitely be purchasing from them again.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you so much for your kind words and for choosing us for your first purchase! We're really pleased to hear that everything from your initial enquiry to delivery went smoothly and professionally. It's great to know the watch arrived safely and well packaged. We truly appreciate your support and look forward to helping you again in the future!
This was my first purchase with them…
This was my first purchase with them and I purchased the Tissot t race and it was lovely. It came on time with good packaging. The price was the best offered on the market compared to any high street company. I would definitely recommend them.
9 czerwca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your first purchase with us and for your wonderful feedback! We're delighted to hear you love your Tissot T-Race and that it arrived on time and well packaged. Offering the best prices and great service is our goal, so your recommendation means a lot. We look forward to serving you again soon!
It’s my first and probably the last…
It’s my first and probably the last order with Francis and Gaye. I placed an order for a watch as a birthday gift for my brother.I even paid online for the next 48 hours delivery. However neither my order has been delivered nor have I received any tracking updates and the day is almost over. I even tried calling them, sent them emails but no response yet. Now I am left with no gift for my special occasion. Pathetic service… don’t choose this grand to buy any thing u will regret. Even they don’t do apologies. Just given excuses printing machine not working… such shit excuse..
18 czerwca 2025
Opinia niezależna
Odpowiedź od Francis & Gaye Jewellers
Thank you for your feedback. We sincerely apologise for the delay and lack of communication regarding your order, especially when it was meant to be a special gift. We understand how disappointing this must have been for you.
Please know that we take all concerns seriously and are committed to resolving issues promptly. However, we kindly ask for respectful communication as we work to assist you.
We would like to make this right. Please contact us directly at so we can urgently address your order and find a satisfactory solution.
Thank you for bringing this to our attention. We appreciate the opportunity to improve and regain your trust.
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