Finnair Recenzje 1509

Miten voi kahvi maksaa? Euroopan korkeimmat hinnat ja kahvi MAKSAA.
Euroopan paskin lentoyhtiö. HÄVETKÄÄ!!!

Had limited choices to fly when I wanted to for a work trip (I work for myself so costs still matter). The only airline flying the days I needed was Finnair. AWFUL service so far and I've not even flown with them. RIDICULOUS prices. And joy of joys, you cannot check in online till 36 hours ahead. WTAF? THEN for the joy of checking in I'm charged over £10! AND find out my small under seat bag is even smaller than the Ryanair one!

I thought flying on a flag carrier would be better than the economy airlines. I'll stay another day next time and fly Ryanair.

Ik heb ruimbagage geboekt, maar het lukt niet om mijn boeking aan te passen voor de terugreis. De website werkt niet correct en geeft fouten aan, Dit zorgt voor veel frustratie. Verschrikkelijk maatschappij..nooit meer.

At Hong Kong airport my carry on baggage was taken from my and I was forced to check it in. Under protest due to me taking 3 different flights I was positive that it will arrive at my final destination.

It didn't and now I am standard due to my car key being in the bag that I was assured will be with me at my final destination.

Terrible terrible airline. Staff very unfriendly, zero customer service and the most disgusting food I have ever had in a business class.

I have been flying with Finnair on a regular basis for years and have never had any major issues. The planes are always clean and the staff are always super friendly and professional. They are also not too bad to contact in a pinch. I decided to write this review after I made the mistake of flying with another airline to Asia and did not get this same level of service.

from point A to point B almost perfect flight . good airplanes. welcoming staff. price-quality ratio is OK .

Ich bin kürzlich von Helsinki nach Seoul und zurück geflogen. Dabei war der Service nur mittelprächtig. Zum Abendessen gab es nur ein kostenloses Bier. Danach sollte man 7€ für jedes weitere bezahlen, was wirklich eine Unverschämtheit ist. Soetwas habe ich noch nie erlebt. Zum Nachtich gab es einen billigen Schokoriegel. In der Bestecktüte fehlten Salz und Pfeffer, was insofern schlecht war, da das Essen eher für Nierenkranke war, also ohne Salz. Das Frühstück war eher spartanisch. Bei allen Speisen gab es keine Auswahl, man musste nehmen was kommt.

Rückflug von Japan. Die zum Check-In geforderte und vollmundig beworbene Finnair-App scheitert. Habe ca. 40 x versucht, im geöffneten Zeitfenster den Check-In zu starten.Vergeblich, es blieb bei der Sanduhr. Nach Anfrage beim Support wurde die Webseite als Lösung empfohlen. Hier das nächste Desaster: Sitzplätze ließen sich nicht frei wählen. Einige wenige dann nur über horrende Zuzahlungen. Das geht sogar bei unserer verpönten Deutschen Bundesbahn besser. Dann kam die Mail mit dem Upgrade-Angebot - nur, es gab überhaupt keine zugehörigen Plätze. Und dann wurde zum Check-In des Partners zwingend eine Mail-Adresse gefordert, die er gar nicht verfügbar hat. Was für eine idiotische Programmierung! 3 von 4 Mails mit den Bordkarten kamen dann, der Rest mußte mühsam über die Webseite heruntergeladen werden. Was für ein unterirdischer Service!
Dann der Rückflug: Dinner bestand aus einer Kreuzung von Koch- und Bratkartoffeln, einem Löffel Heißgemüse, lieblos zusammengemanscht in einer Mini-Pappschachtel - kurz ungenießbar. Das kenne ich von früher anders. Und Internet sollte es auf dem Flug auch geben: für ein paar Stunden zu einem Preis, den ich für den mehrwöchigen Japan-Urlaub gezahlt habe. Diese Selbstverständlichkeit habe ich zuhause in Bus und Bimmelbahn umsonst. Und dann das Frühstück nach 13 Stunden Flug: nicht einmal ein trockenes Brötchen gab es und den mittelmäßigen Kaffee nur zu einem Betrag, für den man heute 1 l Diesel bekommt. Cash als Bezahlung ging gar nicht und - wen wundert es noch - der Kreditkartenleser funktionierte nicht. “Joy for flight” stellt sich da gar nicht erst ein, eher das Gegenteil: die Hinreise per Finnair war schon grauslich, die Rückreise hat es noch übertroffen. Nie wieder diese Fluggesellschaft!

Worst experience. Impossible to reach. No assistance. Nothing.

I would like to share our very frustrating experience with .

Our original flight was cancelled, and we contacted customer service to arrange a rebooking. Initially, we were repeatedly told that there were no alternative flights available for the entire month of April, and that our only options were a refund or to wait.

It was only after several days of communication, and after we began referring to EU Regulation 261/2004, that an alternative itinerary was suddenly found.

However, this solution was significantly worse than our original booking – approximately 7 hours longer travel time, multiple layovers, and transit via Doha, which was the very reason our original flight had been cancelled.

We accepted this option because it was presented as the only possible solution. At the same time, we clearly stated that we were only accepting this under the condition that we could be rebooked again if safer or more suitable alternatives became available (for example routes avoiding conflict-affected areas or significantly shorter travel times).

We were never informed that accepting this option would limit our ability to make further changes, nor that we would effectively only have one opportunity to choose. This information would have been essential for making an informed decision.

At the same time, we were not offered rebooking with other airlines, even though there were daily and more stable routes available (for example via Istanbul), which should have been an option under passenger rights regulations.

Shortly afterwards, it became clear that better alternatives did in fact exist, including a direct connection that much more closely matched our original journey. When we requested to be rebooked onto this option, we were refused based on internal policies – policies that we were never informed about.

In addition, several customer service agents simply stopped responding to our messages or left the conversation without properly addressing our questions, which made the process even more frustrating.

At the same time, our previous acceptance was later described as a “voluntary choice”, which does not reflect the reality of the situation, where we effectively had no real alternative.

We also received information from other airlines operating in the region confirming that flights are still affected and that flexibility (including multiple rebookings) is necessary – making Finnair’s handling of the situation even more difficult to understand.

Additionally, we received conflicting information from customer service, particularly regarding refund options, which were initially offered and later denied.

Overall, the experience has been characterized by:
– lack of transparency
– lack of information about passenger rights
– contradictory communication
– pressure to accept a significantly worse solution
– poor handling of customer communication
– and unwillingness to offer reasonable alternatives

We are left with the feeling that we were not treated fairly as customers in a difficult situation.

This is not just about a disrupted journey – it is about how customers are treated when things go wrong.

We are currently in Sri Lanka. Our flight home was cancelled by finnair operated Qatar Airways, who, as they mailed us about the cancelletion, adwised us that we had option to choose two future flights, but had to do it through Finnair. Same dsy Finnair told us they only had one possible flight home, via Doha and London to Copenhagen, and forced us to accept. We did, but emphazised that we are traveling elder and babies together, the 20 hours flight via london would be a big problem. They did not contact us, but we learned that direct flights from Doha to Copenhagen had several options. And they only lasted 13 house which was why we ordered Them in the first place. As we learned that we obviously contacted finnair to choose this option. Finnair now said that Qatar airways info about our optional two changes no longer was possible as we had accepted the option they said was the only one. The downright lied to our faced. Avoid these dishonest people..

PS...the Danish Ministry of Forteigh Affairs afvises all traffic, even transit via Doha is avoided due to danger og war activities!! Finnair is taking us hostages and display a stunning disregard for their customers safety... Shame on Finnair!!!...we will on our late return investigate our legal option to hold this company accoundable...

Premium price airline with a budget airline service. The most unprofessional cabin crew one can imagine. The only thing worse than Finnair is a Finnair flight operated by Norra.

Pour ma part j'ai été agréablement surpris par finnair. J'ai eu un gros sac pour ma cabine ils ne m'ont pas posé de questions là où une autre compagnie low cost très connu que je ne citerais pas m'ont fait payé un supplément.
Pour l'embarquement celui ci s'opère par groupe ce qui évite la grosse file.
J'ai pris 2 avion finnair. Un pour rovaniemi Helsinki et un autre pour Helsinki paris. Le premier avion etait pas mal avec 3 sièges assez grand. J'ai ete surpris pour 1 h de vol qu'on ai gratuitement du jus de fruit eau café...
Le 2eme avion pour 3h etait encore mieux mais plus petit seulement 2 sieges mais la qualité des sièges le confort ainsi que l'espace que nous avons pour nos jambes étaient à souligner. Toujours avec des boissons offertes
Quand à la qualité du décollage et l'atterrissage se sont fait en douceur. Je ne comprends pas les avis négatifs car je n ai pas eu cette expérience et heureusement. Bref je recommande finnair un vrai rapport qualité prix

Luxury where? The Finnish hostess barely smiled. We've been stared bad at only because our cats "dared" to meow too much on the plane. Not only we spent in total more than 600€ to fly with Finnair from Helsinki to Paris, but We've been treated as if we were a burden.
Finnish people seriously need to chill out!
And if it wasn't enough, my bladder was about to explode in the end and I was dedied to go to the toilet. I had to beg the cleaning agent at Charles de Gaulle airport to go to the bathroom. I had to quit Finland to find some HUMANITY. Something that Finns clearly lack of.

Auf meinem Flug von Bangkok nach Helsinki hatte ich ein verletztes Knie und war leider nicht in der Lage mein Bein auf meinem Platz in der Economy class auszustrecken. Vor mir eine nicht nachvollziehbare Familie. Die Kinder wollten unbedingt ihre Lehne nach hinten haben. Ich habe freundlich erklärt, dass mein Knie verletzt ist und ob sie die Lehne bitte nur so weit nach hinten stellen können, dass mein Knie verschont bleibt. Unverständnis ist aufgetreten und die Frau hat ihren Mann dazu geholt, welcher mir den selben Vortrag noch ein 2. mal gehalten hat. Daraufhin wurde der unfassbar schlechte Finnair Service gerufen. Diese Frau war also nicht auf meiner Seite, sondern auf der der Familie. „Jeder hat das Recht, seinen Stuhl nach hinten zu stellen“ meinte man zu mir. Ich wurde nicht nach meinem Zustand gefragt und ich habe Mich auch nicht angehört gefühlt. Ohne Lösung ging die Service Kraft wieder. Service ist total schlecht. Und wurde gesagt wir sollen doch einen priorisierten Platz das nächste Mal buchen, bzw. Hätten für diesen Flug einen buchen sollen. Leider fliege ich von Helsinki weiter nach Berlin mit Finnair. Hätte ich gewusst, dass alle von dieser Airline lieber in einem Supermarkt hätten arbeiten sollen, wo generell nicht viel geredet wird und der Service eher oberflächlich gehalten wird, hätte ich mehr Geld ausgegeben, um mit einer anderen Airline zu fliegen. Konzept der Finnen sollte überdacht werden, wenn bereits auf allen Portalen schlechte Rezensionen stehen.

Used to be a good airline, but things have changed. First, their extra charges for every little thing have reached the level of ridiculousness. Planes have been turned into sardine tins. But worst of all - they still have not refunded the money for my trip that THEY canceled over 6 weeks ago!!
My child and I were on the plane, ready to fly from Lisbon to Helsinki on Friday, Feb. 13th. It was a big and important trip for us, planned months ago and I spent a lot of money for proper winter clothing and snow boots for both of us. Anyway, instead of going up in the air, the plane was taxied to the side - mechanical problems they said. We sat on that plane for several hours... At the time we should've been landing in Helsinki - around 9pm - the aircraft was deemed not safe to fly and the flight was cancelled. We were bussed back to the terminal. There was no one from Finnair to meet the stranded passengers at the gate. After a little while we received a text that airport hotels WILL NOT be offered but here is a 23€ voucher per person for airport food. The text also said that we had been rescheduled for 2 days later - 6am departure with 6 hour layover in London, arriving in Helsinki around 9:30pm on SUNDAY. Since it was late, we were tired and my child was quite upset - and live within an hour from the airport - we decided to take a Bolt home to get some sleep and deal with the trip logistics next morning. Well, next morning - Saturday - we received text messages from Finnair, offering us a direct flight for 1pm - but we had to contact Customer Service the latest by 11am. I immediately - 2 minutes after receiving the text - called Finnair to get us booked for the 1pm flight. Only to find out that they only have 1 seat available on that unscheduled/ replacement flight. Well, there were 2 of us ... The 6am departure and 9:35pm arrival (from Portugal to Finland!) Sunday flight was not going to work for us, so I opted to cancel the entire trip. Well, today is March 24th and I am still waiting for my refund! (I also submitted the receipts for the waisted Bolt rides to/from airport, and the lunch we had at the airport since we didn't use the meal vouchers texted to us after the flight cancellation. Nevermind all the wasted money for the winter gear and gifts at the airport shops! Finnair literally said that all this is "outside of their care".) At this point, I just want my money for the flights back. Needless to say, I will NEVER book another Finnair flight again.

Haluan kehua ja kiittää Finnair :in toimintaa. Poikani oli Thaimaassa jumissa (Iranin sota) , koska hänen lennot pois sieltä peruttiin 3 eri kertaa (ei Finnair) koska välilaskut Dohassa. Lopuksi poika osti lipun suoraan lentoon Bangkok - Helsinki. Hän oli silloin Phuketissa, ja sieltä lento ostettu Bangkokiin aamu lentoa varten. Phuketissa sattui lentoennettomuus, jonka seurauksena hän myöhästyi Finnairin koneesta. Nyt tulee kiitos ja kehut: Finnair järjesti pienellä korvauksella pojalle lennon kotiin. Tarina kokonaisuudessaan pidempi ja siihen liittyy muutakin, mutta Upeaa toimintaa. Kiitos 🤗

Terrible service for business class. Completely disinterested in trying to provide an level of service in business class. What was meant to be a highlight of the holiday was the complete opposite. When I asked for some more food for my teenage daughter I was told there was none !!! They apparently had the exact amount of meals for each person. Never again. Complete waste of money. Read the other reviews that had same experience. Avoid at all costs. Business bed configuration is also on an angle and very uncomfortable. If you are thinking about flying with Finnair, dont.

FinnAir flight attendants were very unconcerned about providing service to first class passengers. Had a 10 hour flight from Helsinki to DFW on 3/11/26. Had to flag down flight attendants to get a beverage three times. At times hours went by where none of them would walk thru the cabin. Definitely not worth what we paid for. Poor customer service, unfriendly flight attendants and decent food. I would use other airlines than these guys.