Finnair Recenzje 

Absoluut niet ok
1 week vakantie in Finland, bagage “vertraagd “ … is uiteindelijk nooit toegekomen… Geen kledij, geen medicatie, enorm veel tijdverlies om absoluut nodige medicatie uiteindelijk toch te kunnen aanschaffen bij de apotheek 😱
Terug kunnen oppikken op de luchthaven 🤬
Constant aan het lijntje gehouden 😡

Meget skuffende oplevelse i København Lufthavn. Check-in-maskinerne virkede ikke, og der var alt for lang ventetid på hjælp. På trods af at vi ankom to timer før vores fly, endte min 4-årige søn og jeg med at misse vores Finnair-fly.
Personalet var desværre uprofessionelt og uhøfligt, og ingen tog ansvar for situationen eller forsøgte at hjælpe. Vores sommerferie blev ødelagt, og vi led et stort økonomisk tab. Jeg håber, at lufthavnen forbedrer både servicen og check-in-processen, så andre passagerer ikke oplever det samme.

20/07/2026 We travelled from Thessaloniki to Oslo with a stop at Helsinki. We were part of an unfortunate incident, where our plane hit a pelecan during takeoff. Our pilots acted quickly and hit the brakes, no one was hurt but the plane got damaged. We waited for some hours at the airport until they brought a new plane. They gave us vouchers for food at the airport and booked us a hotel room in Helsinki since we lost our connected flight as well. The new plane was bigger and better, I really liked the crew and the pilots in all our flights. As a person with severe flight anxiety I can say they where very helpful and the pilots made me feel safe, especially the pilots from Thessaloniki to Helsinki with their explanations through the microphones and very smooth take off and landing. All in all I had a pleasant experience given the circumstances. The planes are comfortable as well.

Huono palvelu. Chatti ei löydä lentoa muka ollenkaan ja 48€ hintainen maksettu paikka oli poistettu ilman mitään hyvitystä. Sanoisin, että jos on suinkin muita vaihtoehtoja niin käyttäkää niitä.

I have fly with finnair twice and i would NOT recommend. The first time, we were stuck in the airport with no food, because the flight got delayed 7 hours. The second time, the airplane had to turn around because there was something wrong apperantly. We had to wait several hours. On top of this the aircraft was driving in circles like 10 times stressing people out. The ONLY positive thing about finnair is their blueberry juice. NOT RECOMMENDED

I paid for a ticket with an upgraded baggage allowance for my 16-year-old son, expecting a reasonable level of service from a premium airline. Instead, Finnair wanted an additional **£40 each way** simply so he wouldn't be assigned **seat 64**—a middle seat in the very back row, next to the toilets—despite the flight being half empty.

This wasn't about operational necessity or passenger comfort. It felt like an attempt to extract yet more money after the ticket had already been purchased. Asking a parent to pay an extra £80 return just so their teenage son isn't relegated to one of the least desirable seats on a half-empty aircraft leaves a very poor impression.

I've flown with many airlines, including low-cost carriers, and this is one of the most disappointing examples of aggressive ancillary charging I've encountered. Rather than rewarding customers who have already paid for extras, Finnair's approach made me feel like every interaction was another opportunity to charge more.

I expect better from an airline that markets itself as a premium carrier. At the very least, I believe Finnair should acknowledge that this was poor customer service and offer appropriate compensation or a goodwill gesture. Until then, I would think very carefully before booking with them again.

I’ve flown Finnair regularly for the past couple of years, and my experience has steadily gotten worse. Ticket prices are high, but the service you get for that money doesn’t reflect it at all.

Flight cancellations have happened to me repeatedly, and every time, getting a suitable replacement flight sorted has been a battle. Customer service is extremely hard to reach. I’ve spent hours in the phone and chat queue more than once, only to eventually get through to someone who couldn’t actually solve the problem. It’s not a one-off; it’s happened again and again.

Even when a resolution was offered, compensation has been minimal – nowhere near enough to cover the disruption, extra costs, or time lost. There seems to be no real accountability when things go wrong, just long waits and a shrug.

At this point I don’t feel I can rely on Finnair. If something goes wrong, you’re largely on your own. I’d think twice before booking with them again, and I’d encourage others to do the same.

Efter en meget lang flyvetur, lander jeg op i kbh lufthavn hvor min bagage ikke dukker op. Selvskabet er ikke til at få fat i, og når man først kommer i kontakt med dem, er de mega flabet.

Kundeservice i kbh lufthavn hjælper så med at lokalisere den rigtige kuffet, dog tager det EVIGHEDER for selvskabtet at acceptere deres anmodning om at få den sendt til Kbh.

Nu står jeg her sammen med en veninde og kan tage på vores næste rejse uden noget tøj og lign

...Første, eneste og sidste gang!

Jeg troede, jeg som en af få skulle skrive en dårlig anmeldelse om Finnair, men min opfattelse er åbenbart den samme som mange andre kunders.
Jeg havde forud for en lang flyvetur bestilt fire sæder med ekstra benplads samt betalt de ca. 800 kr. pr. sæde. Betalingen gik igennem, pengene blev trukket og jeg fik en bekræftelse på det.
Da jeg så skal tjekke os ind, er to af sæderne ændret til almindelige sæder. Jeg ringer til deres kundeservice, da jeg er sikker på, det må være en fejl. Efter en times ventetid får jeg en hjælpsom person i røret, men hun kan desværre ikke se, hvorfor sæderne er ændret. Og nu er sæderne allerede optaget af andre rejsende, oplyser hun mig. Flot at de sæder, jeg har købt og betalt dage i forvejen, bare bliver solgt til anden side!
Medarbejderen var så rar at sætte refunderingen af de to sæder i værk - det skete nemlig ikke automatisk, selv om Finnair selv havde ændret sæderne!
Jeg skrev derefter en klage til Finnair og kunne tjekke af i en boks, at jeg gerne ville kontaktes af dem, hvilket jeg gjorde. Det er endnu ikke sket her små 3 uger efter jeg skrev til dem.

Med den tilgang til kunderne er det med garanti sidste gang, jeg og min familie har sat fødderne ombord på et Finnair-fly.

Service client CATASTROPHIQUE !! Je voyage beaucoup pour des raisons pros et persos er je n ai JAMAIS vecu une experience client ausssi horrible et consternante!!!!

Lento peruuntui juuri kun olimme lähtöportilla. Krakowan Finnair edustajat olivat tosi koppavia ja eivät ohjanneet/avustaneet missään. Rinta rottingilla Finnair tarjosi 60zloty korvauksen tekstiviestillä (13,8€) joka ei tietystikään toiminut ravintolassa joka oli aika noloa. Finnairiin ei voi luottaa missään, suosittelen välttämään! Ennen Wizz oli huonoin, mutta nyt kaikista huonoin lentoyhtiö mitä olen käyttänyt on Finnair!

impossible to reach a human customer service representative only AI chat bots which claim there is
"no representative available try later".
I've been trying for 2 days

ALDRIG mere Finnair. Flyet afgik 20 min for sent fra Alta, hvilket betød at jeg ved flyskift i Helsinki måtte løbe til den anden ende af lufthavnen, og nåede ombord som den sidste passager. Siddeplads ændret 3 gange, ankomst gate ændret 2 gange den ene gang kort før mit fly til København afgik. Og den oprindelige gate for landing lige ved siden af mit forbindelsesfly, blev lige før afgang ændret til en gate meget langt væk. For at fuldende elendighederne, bortkom min kuffert, hvilket først betød ventetid ved bagagebåndet der næst over en times ventetid ved luggage skranken. 2 dage efter min hjemkomst, ankom kufferten skadet, fordi den bare var blevet smidt ind bag i en varevogn, hvor den lå løst og skøjtede rundt. Der var også fejl i sms meddelelser om eftersendelsen af min kuffert. Det var min første og eneste flyrejse med Finnair. Vh Claus

I missed my Finnair connection in Copenhagen after immigration delays on an international arrival. I immediately requested assistance and rebooking, but I did not receive the help I needed. I eventually had to purchase a new ticket with another airline at my own expense. I was also concerned that a 45-minute connection involving immigration was offered on my itinerary. I hope Finnair improves its support for passengers travelling on through-tickets who miss connections due to circumstances beyond their control.

Finnair changed our flight home to a whole day later and then refused to pay for the hotel we had no choice but to book, despite me being told we could claim the money back. I even phoned customer service to check the hotel I was booking would be OK, and they lied to me and told me it would. Never flying with them again, absolute disgrace. Their incompetence cost us hundreds of euros extra, as well as missing a day of work, and they are now refusing to repay us. I also spent hours navigating their convoluted online forms to claim the expenses back.
I'll stick to Ryanair or EasyJet in future. Finnair is genuinely much worse than either of those (much cheaper) airlines, and cares less about customer service!

The stewardess was extremely rude. I don't know what her name was but as someone who also works in the service industry this was completely unacceptable. I never have a problem with individuals working in customer service but this one particular woman was extremely unprofessional. Within the first hour of the flight I had fallen asleep, she skipped me in line for food but then while I was sleeping pushed my chair up completely rather than informing me. She did this for the person behind me to eat but saw my surprised reaction and then said nothing. Even after this she did not ask whether I wanted the dinner time meal. I called after her and she ignored me. I then went up to her and after she refused to respond to me I lightly tapped her on the shoulder and she spun around and very aggressively said do NOT touch me. I do not know what this womans problem was, I am a 27 year old woman myself so I cannot understand her rude behavior. I simply was asking her for the food seeing as this was the only meal that was provided on our 9 hour flight. I then proceeded to click the light to call the stewardess once I had sat down because I have severe food allergies and I wanted to check. After 20 minutes she came up to my place, did not speak to me, and turned off the light and kept walking. She did not check in with me at all. I have never in all my years of travelling encountered such a rude stewardess but after this I will not be taking Finnair again.

I bought the tickets for a family trip to Korea because the times and price worked well for us. But I learned the price included substantial HIDDEN luggage weight limitations for carry-on and backpacks (combined weight), which cost us extra to check the bags. Moreover, the gate agents in ORD and HEL (thankfully not ICN) were very rude and showed zero customer service training towards my young family. Their queuing system at the gate at HEL is arguably the worst and most inefficient operation I have ever seen an airline use. For this alone, do NOT fly FinnAir. Worst of all, on our return flight, we were ready to check our carry-ons in ICN due to potential borderline overweight but we were allowed to proceed without issue from ICN-HEL. But at HEL, after their terrible queueing system, the agent made us check 3 out of our 5 carry-ons despite not weighing them. She directed us to another agent who then gave us a different request to only check 2 bags. Again, no explanation. AND, we had to pay for them. If we would have known this, we would have paid for them to be checked to our destination from ICN to save the hassle of carrying them through the airport and lugging them on and off the plane. The system made no sense because the rules changed with each agent, and they were not equitably applied for all other passengers (others with bigger carry-ons were allowed on). I expect a refund for these “hidden fees”, inconsistent policy compliance by agents, and extremely disrespectful and rude agents. My family had a 10 hour layover in HEL so we even paid to store our luggage in Excess Baggage Company on the first floor. I will do everything I can to spread the word that FinnAir cannot be trusted and should change their check-in system, and improve their customer service training. Absolutely terrible experience for a lifetime family trip.

Really strange experience today!
No announcements that the plane is delayed or when boarding started and didn't boarding by group so was like animals trying to get on the plane!
No apologies for the delay either.
Plane was probably modern in the 90s.
Disappointing experience

This SCUM-airline is an example how shit can fly!
It does not even earn 1 star!

Here are my experiences:
in 2017 they STOLE my tablet computer and ZERO responsibility taken. A PURE THEFT!!!
-if you mark in your Finnair Plus account, as your preference, an aisle seat, you can be SURE that Finnair puts you on the window as a default, and vice versa; so that you would PAY them to change the seat. 100% EVERY TIME!!!
-do NOT pay for the internet, as you are NOT going to get your devices charged from the USB on the seats; THEY DO NOT WORK! And in addition, they forbid using power banks.
-the entertainment options are very poor, and poor selection of languages. Saving here too.
-small children DO NOT receive the activity kit like other airlines give.
-the flight attedants are VERY old. Their average age is around 50-60.
-in case you want to sit together with your small child, this Finnscum charges you 38 euro. You are NOT allowed to have a seat with your children together, even though you bought the ticket at the same time. This is pure Fuinnscum money-making scheme.
-every time something goes wrong, they do not agree on any compensations, that are LEGALLY BINDING to them. They try and see how far is the passenger ready to go to claim THEIR RIGHTS!
(We have a recent experince of this. They re-routed our flights suddenly, through USA, and one of our family is not able to even transit in the USA without a visa. Finnair declined of course that it is "not their fault". A SCUM of the airline industry!!!
-I was forcefed with a "low-calory food", and they told me that I had requested for it; I HAVE NEVER REQUESTED SUCH!
And the plane is so poorly equipped, that (according to their claim) they don't have even one extra food to repair the situation.
-on long intercontinental flights they do not distribute to the passengers the "survival kit" as other airlines do. (It is usually slippers, eye-cover, ear-plugs, toothbrush, etc. Not a big deal, but shows how poor airline this Finnscum is.)
-the food is always tasteless, and the only "options" you have, are either you eat or not.
-the drink options are very few, and alcohols only of payment
-the luggage isthe lowest possible kilos in the airline industry, and EVEN THOSE KILOS ARE OF PAYMENT!

Finnish consumer protection board especially declare that Finnair is their number one client to be accused of breaching the consumer laws. And that IS NOT due the size of Finnair. It is due to their scamming policies towards their passengers!

Finnair cancelled my long-haul flight (AY132, Singapore–Helsinki) and offered just €146 in care costs, refusing the €600 lump-sum compensation owed under Article 7 of EC Regulation 261/2004.

Their justification? An "extraordinary circumstances" defence based on an A350 hydraulic pump failure — yet their own letter describes the fault as a "widely documented design issue affecting the entire A350 fleet globally throughout the type's operational history," with European Aviation Safety Agency having issued multiple mandatory Airworthiness Directives.

A fault that is extensively documented and subject to repeated regulatory directives is, by definition, foreseeable — which is the precise opposite of extraordinary.

The Court of Justice EU set a high bar for this defence in Wallentin-Hermann, and Finnair's own account of the fault fails to clear it. I have formally rejected their determination and am pursuing the full €600 claim through AirHelp.

If Finnair cancel your flight and cite technical faults, do not simply accept their refusal — know your rights under EC 261/2004 and push back.