Finnair Recenzje 

Taas myöhässä. Ja taas, ja taas..

Finnair is a well-managed airline, and I particularly enjoyed my experience on the A350-900, which was exceptionally clean and welcoming. However, my subsequent business class flight the next day on an A320 to Rome was disappointing. The marketing for European business class is misleading; the cabin consists of standard economy seating with the middle seat blocked, rather than the luxurious, lay-flat configuration advertised on their website. Furthermore, being charged for Wi-Fi and entertainment in business class is unreasonable. While the service included a hot breakfast, the experience did not justify the premium price paid. I recommend that Finnair improves transparency regarding their intra-European business class product.

We recently flew from Helsinki to Tokyo via Finnair and it was the most uncomfortable flight of my life. It is literally the same type of plane that Ryanair uses... thin, plastic, poorly cushioned seats which were extremely uncomfortable, and you can hear every single noise and movement of your neighbours on all sides because there were huge gaps between the chairs. Honestly the chairs were so bad that I had to take ibuprofen several times just to make it through the flight. (FYI, I'm not particularly heavy or tall, so I think this would be a lot worse for someone bigger than me.)

To give you an example of how bad the zero partitioning or sound insulation between the seat rows was, at one point my mother offered me a bottle of water because she thought I kept coughing... but it was actually the person behind us, we could just hear it them so clearly as if they were next to us.

Throughout the course of the 13 hour flight, they provided one very small evening meal. There was NO dessert with the main meal, NO snacks or further drinks service provided, and only ONE non-alcoholic drink per person for the entire flight - anything else you wanted to had to buy as an "extra" - it's honestly just like Ryanair. I have never heard of another long haul flight operator that tries to make people pay for food/drinks beyond the ticket price. The cabin crew were some of the least bothered about service I have ever witnessed. They just acted like they didn't want to be there and the service was so half-hearted and seemed to be doing the bare minimum.

Registering dietary requirements is not possible using the online customer portal, despite the fact it says it is on their website that you can, and I was well ahead of the cut-off deadline to be able to request a special meal. So instead, I had to wait on hold to their customer service line for 45 minutes, just to ask someone to order me a vegetarian meal. Why not just have this functionality online?

Towards the end of our flight in the morning, they were supposed to offer a tea/coffee service (which everyone probably needed due to the fact the plane is impossible to sleep on), but they didn't bother with this because "they didn't have time"! God knows why, because I barely saw a single member of cabin crew the whole second half of the flight.

On the way back we were caught in a typhoon that caused a 10 hour delay to our JAL flight, which meant we missed our Finnair connection at Helsinki. JAL/Finnair could only offer us an alternative connection 17 HOURS after landing in Helsinki, and the problem seemed to be that Finnair just didn't arrange any alternative to passengers in spite of the delay being well communicated 24-48 hours in advance.

When the time eventually arrived for our new connecting flight in Helsinki, this flight was also delayed a FURTHER 2 HOURS "because the plane hadn't showed up", and my mother missed her connecting flight from Berlin, which cost her 200 GBP to rebook later in the day. At this point we had been travelling for 36 hours due to delays and were exhausted. When she asked Finnair to give her the "reason for delay" form needed to make a claim on her insurance, they gave her a QR code to order one which was going to take 4 WEEKS to arrive! I don't even know this is legal, since they are legally bound to provide this form in the event of a delay? When I asked JAL, they literally provided one the minute I stepped off the plane at 1am, so I frankly find this to be an incredibly poor and deliberately obstructive service from Finnair.

All in all, both flights with Finnair were a nightmare, and I certainly won't be choosing them again.

Hadde satt igjen en vifte på kafeen. Hadde sjekket inn og fikk ikke lov å tilbake å hente. Det var nok av tid til dette, da kafeen lå rett ved gate.

Tappade bort mitt bagage när jag skulle på affärsresa och dom lyckades inte få fram den i tid. Jag blev tvungen att köpa underkläder, ett par t shirt och en enkel blazer för att det var en affärsresa, men fick tillbaka 50 Euro.

Kommer undvika att resa med dem igen. Helt värdelösa på kundservice.

Finnairilla -12C pakkanen Helsingissä muodostaa perusteen termille ‘extra ordinary conditions’, joten edes runsaan 4 tunnin myöhästyminen ei anna aihetta korvaukselle - eikä heidän asiakaspalvelunsa suostu sitä sen enmpää argumentoimaan.
Lisäksi ko. lennon matkatavarat Helsingistä Ouluun myöhästyivät hieman yli 2 vrk !

Laukku jäi matkasta eikä koskaan tavoittanut meitä lomalla. Finnair päätti yksipuolisesti korvata alle puolet kuiteilla esitetyistä kustannuksista. Tämä Suomen häpeäpilkku joutaisi konkurssiin tai Lufthansan ostettavaksi.

I will never use Finnair again for international travel.
Not only did Finnair leave my checked luggage behind, but they also failed to deliver it within the timeframe they promised. As a result, I was without my luggage for 8 days of an 18-day trip. During that time, I was specifically instructed to purchase necessary items such as clothing and toiletries and to keep my receipts for reimbursement.
I was careful to buy only essential items and kept my expenses to a minimum, as I did not want to incur additional costs during my trip. However, when I submitted my reimbursement claim, Finnair approved only 100 euros—an amount that does not come close to covering the basic clothing and toiletries I needed during those 8 days.
What has made this experience even more frustrating is the lack of communication. I have repeatedly attempted to contact the company regarding my claim and have remained respectful throughout the process, yet my inquiries have gone unanswered.
The mishandling of my luggage was disappointing enough, but the inadequate reimbursement and poor customer service have made the situation far worse. Based on this experience, I cannot recommend Finnair and will not be choosing them for future international travel.

Booking: 7ZC65X

New Finnair scam: In preferences you mark your seat preferences, which understandably cannot always be met, but in an empty flight they assign the opposite to your seat preferences?
1 hour in the chat service for nothing.

Finnair destroyed my suitcase on a flight from Hong Kong to Oslo. The damage was so bad that airport staff refused to board it. Finnair offered me EUR 60. Under the Montreal Convention, the limit is 1,519 SDR (approx. EUR 1,900).

They hide behind a "no-reply" email system so you cannot respond. Their customer service is non-existent. I have filed complaints with multiple authorities.

Do not trust Finnair with your luggage. If they damage it, they will not pay fairly.

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Nu fløjet to gange med Finnair og begge gange var de timer forsinket så kom en dag senere afsted. Crap selskab

I'm a Finnair Plus member and recently needed to bring my return flight (Hong Kong–Milan, booked as an Avios award ticket) forward for urgent reasons.
Here's the core problem: Finnair's own website clearly shows award availability on the dates I needed — e.g. Saturday 20 June for 31,000 Avios, and several days after. However, when I reached an agent to actually change my existing ticket, I was repeatedly told "not available from my end," with no real explanation. So award seats are advertised as bookable, but as an existing award-ticket holder I apparently can't access them. If these seats are only available for brand-new bookings and not for changes, that distinction should be made transparent to customers up front — otherwise the displayed availability is misleading.
A few additional points:

I waited over 30 minutes in the chat queue before reaching a human agent.
The agent's responses were extremely brief and repetitive ("unfortunately not available"), without explaining the underlying reason (e.g. booking class restrictions). A short explanation would have saved a lot of frustration and back-and-forth.
I was also told the ticket is completely non-refundable, which I understand may be a fare condition — but combined with zero rebooking options, it leaves a customer with genuinely no flexibility at all, even when willing to pay change fees and fare differences.

To be fair: the agent (Mariam) was polite and did check multiple times, and I appreciate that. My frustration is with the system and the lack of transparency, not the individual.
Suggestion to Finnair: please make it clear on the website which award seats are actually changeable for existing bookings vs. only available for new purchases. The current setup creates false expectations and a poor experience precisely when customers need help most.

This airline is worst airline in world it suck premium air price give budget service. Worst is it stole my baby trolleys and when I ask about they blame me instead of helping to get my trolleys. Same on you.

We were caught up in the closure of air space in Middle East in early March. Result - we had to book seats to get home. Managed to book seats on Finnair fight from Phuket on 11/03/2026. These were the most expensive business class flights I have ever booked. Problem arose when an aircraft made a "heavy landing" just before we were due to take-off. End result - airport closed. There was nothing Finnair could do but it was what they did afterwards that gives them a generous one star rating. Sat on aircraft for 6 hours then told to get off, pick up luggage, and be back for a 6am departure the following day. Crew provided no information on hotels etc. - told to speak to ground staff. Spoke to ground staff - equally unhelpful. Told - find your own hotel and be back tomorrow. Given Phuket airport was closed there were a large number of people looking for accommodation and we had been stuck on the aircraft for 6 hours waiting to see what would happen. Crew said we might take off that day. Once you looked at the damage done that was never going to happen before the crew ran out of hours. When boarded the following day some people in business class had been provided with accommodation and transport. It appears they had been contacted by Finnair by email; we could not be because the flights had been booked through an agent in the UK. Just no service. And Finnair if you read this (something I doubt); we would have considered you as an alternative for our regular flights to Thailand. Well done; you've lost us as ever being potential customers in the future. However, given the reviews on this site I don't think you care anyway. And that communicates volumes.

Wir haben für meine Frau und unsere Tochter (9) einen Flug innerhalb Europas gebucht. Damit die beiden dann auch zusammensitzen können (was bei einer Mutter mit Kind auch sinnhaft ist), habe ich 2 Plätze (hin und zurück) gebucht. Dafür wurden fast 200€ verlangt. Ich verstehe, dass Finnair in einer schwierigen Situation ist. Dass aber Familen, welche nicht anders können, dermassen ausgeblutet werden, ist nur noch verstörend und einer seriösen Airline nicht würdig.

Tuli este lennolle pääsyyni, eli sen sijaan että olisi (3 viikkoa etukäteen) siirtänyt lennon, päätin perua jotta voin varata uudestaan jossain välissä. Finnairin sivulla oli isolla nappi "peru varaus" ilman mitään muuta tekstiä.

Asia, jonka he unohti mainita, on että 850eur lipuista sain takaisin noin 76eur... En olisi ikinä perunut jos olisin tämän tiennyt ja käsittämätöntä, että tämä on edes mahdollista. Nyt ei ole lippuja ja rahatkin meni.

I fly with Finnair regularly because I work over at Finland now and there is no other company that flies to oulu so I’m stuck with them, Almost every single flight I have taken with Finnair there is something wrong either delays or no luggage today it was both, if you don’t want trouble I recommend to never fly with them.

Customer service at this company is non-existent. Forget about trying to resolve something with them. I paid for upgraded seats for a flight >6 months in advance. Instead of getting those seats, I got random seats with 0 ways to contact customer service to correct it. Their chat interface is a joke. Shame on American Airlines partnering with this low-class operation.

Crazy "procedures"
I had bought a ticket for a friend, and accidentally wrote the wrong name. So I contacted the travel agency to get it fixed. After 2 weeks there was no result, so instead I contacted Finnair. However, they told me some nonsense they had "procedures" requiring the passenger or agency made that request. They simply denied me, even though I am legally the owner of the product that was sold from Finnair, and I had proved so. Refering to the passenger is total bullshit when the problem is wrong name on the ticket. No passenger can prove they are the passenger when it is not their name on the ticket UNTIL the name request have been fulfilled. When you see that the company that are supposed to sell your products on your behalf do not provide any assistance, all good company step in and solve the problem. But not Finnair!