Finnair Recenzje 

Don't EVER fly Finnair!!! They just refused to rebook me when my flight had check-in issues, and then proceeded to gaslight me and tell me things that were factually not true. Worst customer service ever!!!!!! I will never fly Finnair again. What a joke of a company. Thank you for leaving me stranded on another continent, truly. Really appreciated that 👏

Business class passengers return long haul. On first flights (Syd-Helsinki) Finnair lost our luggage - once returned (24h later) the process for compensation was time consuming and now, nearly 4 weeks on from submitting receipts and completing forms for delayed baggage compensation, we haven’t received either compensation for the delay or proper communication from Finnair. This is despite 4 x follow ups.
Then, on the return flight Frankfurt-Sydney, no Finnair staff available at checkin so only available option was self checkin. We weren’t advised in advance that there is no lounge at T3. Once we arrived at gate, found small note on boarding pass about getting meal vouchers at checkin. No Finnair staff available - tried Finnair chat feature and after waiting 40 minutes the agent abruptly left the chat and AI placed me back in queue (14th again so presumably another 40 min wait!) No Finnair staff at the gate either. So what’s the point in flying business class here when there’s zero customer service- won’t fly Finnair again.

Beim einchecken kommt bereits Hass auf. Telefonnummer Notfallkontakt wird nicht akzeptiert. Erst nach verstümmeln der Nummer ging’s weiter…
Der nächste Spaß war die Sitzplatzauswahl. Für nen Flug über den Atlantik mal kurz 100€ extra!
Nie wieder Finnair!
Maximale Abzocke

I had a flight booked on Finnair in Premium Economy from Portland to Warsaw last month. The day before my flight, it was cancelled and I was rebooked on British. When I went to secure one of the remaining seats in Premium Economy I had to pay for it, as well as the London to Warsaw seat. I was out $180. I wrote Finnair and was told they are not responsible for the fee I had to pay for a reserved seat. My travel insurance (John Hancock), after submitting for compensation and experiencing a total run-around was also denied. I will not book with Finnair again. And BTW, their food, even in Premium Economy, was terrible.

Finnair: never again!
We were disappointed by the overall pricing structure. During booking, the fare appeared competitive, but additional costs and restrictions reduced the value considerably. The combined carry-on and personal item allowance was limited to 8 kg and strictly enforced at Helsinki Airport. We ended up paying €61 to check a bag because we were only about 2 kg over the limit. We were also surprised that advance selection of standard seats on our flight was priced at around CAD 130, far higher than what we typically see on other airlines. While these policies may be disclosed in the fare conditions, we felt they were not sufficiently prominent during booking and did not match our expectations of a full-service national carrier.
It's sad, that Finnair ruined such a good impression of Finland.

Lástima que se tiene que poner mínimo una estrella. Ni eso se merecen. Los tres últimos vuelos nos los han cancelado sin explicación alguna. No volveremos a volar con ellos.

Finnair leaves passengers stranded in Terminal 3 transfer lounge at Delhi airport for 12 hours without access to a meal, shower facilities or anywhere to sleep. Their customer care agents give out inaccurate information. Customers care said to call their local agent in Delhi, but obviously weren't aware that the office closes at 1.30pm on a Saturday so nobody answered the call. Completely unacceptable service by Finnair!

Bin nunmehr schon oft mit Finnair von Frankfurt nach Helsinki geflogen. Lobenswert ist der makellose Zustand der Flugzeuge. Negativ ist jedoch, dass mittlerweile jegliche Sitzplatzänderung (auch von Standart auf Standart) mit 48€ bezahlt werden soll. Darüberhinaus extrem penible Gepäckbestimmungen. Habe dann und wann Superlight gebucht und wurde dann beim Boarding zunächst abgewiesen. Superlight Kunden werden dann nochmal einer separaten Gepäckkontrolle unterzogen. Ich werde, auch wenn die Flugzeiten meist unpassender sind, versuchen Lufthansa den Vorzug zu geben.

They "forgot" to put my luggage on the aircraft. It took 4 days for the luggage to reach me with NO communication when I could expect the luggage. Ruined my vacation.

Yleisesti kone on ollu aina ajallaan, muutaman kerran pieni viivästys. Aspa on vastannut chatin kautta suht nopeasti ja appi on helppo käyttää. Lennot vähän kalliita. Koneen henkilökunta on aina ollut tosi ystävällistä. Yleensä lennän Larnaca-Helsinki väliä, toiveena olisi että talvilennot tulis takaisin :)

Lennolle varattu kuukausia ennen kahden istuttavat paikat . Maksoi kahdelta 98 euroa. Tuli ilmoitus pari viikkoa ennen matkaa , että paikat on vaihdettu muualle . Finnair vaihtoi yksipuolisesti maksetut paikkamme.Kuitenkin niille paikoille tuli istumaan muita matkustajia.Mitä ihmettä tätä virmaa vaivaa.

The matter concerned the couple I was sitting next to. Overly loud but nothing big, until it was made quite clear from them that I bothered them, partly due to my skin tone. This would be a private matter, except I could not feel safe talking to the stewardess as she was too busy talking to them since they were Swedish and she loves Sweden. To the point where several times I had to wait to be served as they were chatting.
The final nail in the coffin being that they woke up before everyone, chatted loudly and the man turned on his light to read, preventing everyone from sleeping. If he wasn’t the only it wouldn’t have been a problem, but the cabin crew didn’t seem to mind and I didn’t feel safe talking to them.

My flights were booked through a French travel agency, safe to say I won’t give them a good feedback after this experience.

The quality of Finnair as an airline has been declining over the years. The airline positions itself as a premium carrier but offers low-quality services comparable to those of budget airlines. The management team needs to sit down and clearly redefine Finnair’s positioning in the market. The current price-to-quality ratio makes it a very poor choice.

Dear Finnair,

In my 58 years of life and traveling through the world I had have never needed to prove my son's disability to get free seats and sit next to each other. On May 19 2026 I called Finnair and asked for wheelchair assistance for my son and asked to have the seats assigned for us. I explained why he needs the wheelchair assistance and why he needs to sit in the aisle seat with me next to him. Because I want to be everyone aware of Finnair outrageous policies towards people with disabilities I inform you that my son has been diagnosed with cerebral palsy and presents autistic behaviors.

He has got the wheelchair assistance but we were denied the free seats despite the explanation why it is necessary to have specific seats. For your information those free seats are always the cheapest seats at the back of the plane.

I just wonder how the Scandinavian company treats customers as being dishonest to the point that they need to proof their disability. I hope that wrong policy will be changed afterwards.

Finnair nektet at ersatte en skaded veske. Useriöst.

A LIRE TRES ATTENTIVEMENT CLASSE BUSINES FINNAIR
En janvier2025, pour mon premier voyage, j’ai décidé d’amener ma petite famille en Laponie, me voila donc sur le site internet de FINNAIR dont l’avionneur à vraiment pignon sur rue.
J’ai donc économisé pendant deux ans pour pouvoir offrir à ma petite famille de voyager en classe Business, les photos des sièges en classe business de FINNAIR était vraiment magnifique, un vrai lit douillet pour faire Barcelone via Helsinki.
Me voila donc réserver c’est quatre sièges en ligne avec le plan d’avion parfaitement en adéquation avec cet achat, ma famille et moi entions aux anges et nous voyons déjà en train de faire notre petit dodo bien allonger.
Le jour J arrive, et au départ de Barcelone, après avoir effectué nos enregistrements en classe Busines, voila que nous prenons un car pour aller jusqu’à l’avion, arriver l’avion, la surprise, l’avion s’appeler IBERA et non FINNAIR, bizarre tout ça.
Nous montons donc dans l’avion pour nous installer et la grosse surprise, pas de classe Busines comme évoqué lors de la réservation et plan d’avion incohérent avec ma réservation.
J’étais vraiment dépité, je ne comprends pas ce qui se passé et j’avais l’impression d’avoir vendu du rêve à ma petite famille qui me demander ou se trouve la classe Business.
Apres avoir échangé avec le personnel de bord, ces derniers que FINNAIR sous-traiter régulièrement IBERIA et que le classe Business n’était pas la même que FINNAIR.
Les sièges qui nous ont été attribués, bien que présentés comme relevant de la classe Business, ne correspondaient absolument pas à la prestation annoncée et offraient un niveau de confort très inférieur à celui vendu. C’était des rangées de sièges traditionnel pou nous avons eu droit à une personne sur deux assis, et hop le tour et jouer, la classe normale et devenu classe Busines.
Par ailleurs, certains services inclus lors de la réservation, notamment l’accès internet gratuit, n’ont pas été fournis.
Bref vous avez bien compris que cette publicité mensongère et écœurante et très décevante tout en sachant que le retour de Helsinki via Barcelone était exactement similaire, et une fois de plus FINNAIR a sous-traité IBERIA.
Si j’ai un bon conseil à vous donner, ne tomber dans le même piège que moi et ne réserver surtout pas en classe Busine mais plutôt en classe normale (les sièges sont les mêmes) sauf le menu qui est servi dans des vraies assiettes.

Ekstremt skuffende Business Class-oplevelse med Finnair!

Vi rejste som familie på fire med to små børn på fuldt betalte Business Class-billetter mellem København, Helsinki, Phuket og Bangkok.

Under flyvningen blev vores 2-årige datter ked af det, som små børn naturligvis kan blive på en langdistanceflyvning. Mens vi forsøgte at berolige hende i hendes eget betalte Business Class-sæde, valgte kabinepersonalet at håndtere situationen på en måde, som vi oplevede som komplet blottet for empati og professionalisme. Vores datter blev vækket to gange under flyvningen for at irettesætte os, selvom vi hele tiden efterlevede alle sikkerhedsinstrukser.

Det, der gjorde oplevelsen endnu værre, var Finnairs efterfølgende håndtering af klagen. Selvom Finnair selv anerkendte, at situationen ikke blev håndteret med den empati og omsorg, man med rette kan forvente, valgte de fortsat at basere sagen på en efter vores opfattelse forkert beskrivelse af hændelsesforløbet og reducere hele sagen til et generelt spørgsmål om “safety onboard”.

Den samlede Business Class-oplevelse var markant under forventning:

- Ringe mad/forplejning på begge strækninger
- Usmagelig service ombord
- Uprofessionel håndtering af en familie med små børn
- En klageproces præget af bortforklaringer og efter vores opfattelse urigtige oplysninger fra kabinepersonalet
- En ensidig og afvisende sagsbehandling

Efter flere måneders korrespondance endte Finnairs kompensationstilbud på et rent symbolsk niveau, som på ingen måde stod mål med oplevelsen eller prisen på rejsen.

Uden sammenligning den dårligste Business Class-oplevelse, vi har haft med noget flyselskab.

I’m a platinum member on American Airlines. And I have TSA pre status for security clearance as well as Global Entry.
I bought a business upgrade this week for the Finnair flight from Dallas to Helsinki and was excited at first but after that my entire experience went downhill. My TSA pre status was removed from my paper boarding pass and I had to go all the way back from security to the check in desk to get them to re issue the boarding pass correctly. I almost missed my flight!
The crew at the check in desk was absolutely unprofessional, lazy and did not honor their mistake.
After that - being in business class I was not given the free internet access. I’ve never had this type of experience with other one world airlines. Business travel includes internet access and I fly extensively on BA/ American and Qatar on business and never had these issues ever. Your ground crew at DFW airport is unprofessional with no customer service skills whatsoever - my sister had the same experience after paying for a premium seat and was thrown off her seat last minute. We will never want to try your airline again.
Your ground crew even in Helsinki misbehaved based on wanting to charge me for 1 carryon bag when I have status for 2 free check in bags on one world airlines. This experience messed up the entire start of our holiday. You’d think we were flying in 1975 because they are technologically incapable to see flyer airline status. I will also be reviewing this experience on other social media so people know before hand. I was offered a pitiful 60 euro gift card for a business class fare. It’s absolutely obvious Finnair has no concern for traveler experience. At the very least my $480 for the upgrade should be refunded to me on my credit card and not by credit voucher or gift card.
As an additional feedback with this is I have two other booked flights with Finnair later this year that I am concerned about now based on this experience. I hope Finnair makes it right this time and cares enough to accept that they need to improve on technology and service.

At the beginning of this year, I registered on Finnair company’s website and received a membership card number. During the year, I repeatedly flew with your airline, but every single time the card was blocked and no points from partner programs were credited.

Two months ago, I contacted company’s support staff several times over the course of a week, asking for help with unlocking the card and restoring the missing points. To this day, there has been neither a response nor restored access. Changing the password has absolutely no effect — the card remains permanently blocked.

Each time, your employees give the same standard replies saying that they are supposedly working on it and that everything will supposedly be resolved soon. Moreover, your staff indirectly make it clear that this is somehow not their problem, but the customer’s problem — meaning mine.

I understand that your company prefers hiring cheaper staff rather than competent employees, but everything has its limits.

Several weeks ago, I decided not to waste any more time dealing with this situation and stopped using Finnair flights, choosing more reliable airlines instead. Since then, I have already completed several trips to and from Helsinki with other carriers.

Going forward, I will be sharing information on social media about the way company’s employees treat customers, so that your greed and incompetence become visible to others as well.

I do not expect they understand the meaning of this message, but if loyal passengers are of no value to you, that is not my problem.

Instead, you should start calculating your losses, because I will also spread this information within my professional circles.

No regards.