Finnair Recenzje 

Inställt flyg.
Problem att få kontakt med kundservice, skulle säga inget försök att hjälpa till alls.
De skyllde hela tiden på mycket arbeten pga inställda flyg.
Efter 3 månader och 3 klagomål löste det sig.
Varning för FinnAir

Treated me like kids never again

I had one of the worst airline experiences I’ve ever had with Finnair during my connection flight from New York to Sweden. My mother and I were suddenly denied boarding because staff claimed she was “too sick to fly,” despite already completing previous flights without issues. We were told to somehow obtain fit-to-fly documents while stuck in transit on a weekend, with almost no guidance or support.
We ended up stranded in the airport for more than 14 hours, had to spend around $1,900 on new tickets ourselves, and were not offered a hotel or proper assistance. I complied with instructions the entire time, yet later received a written warning accusing me of behavior that supposedly violated aviation law without any clear explanation or evidence.
I understand airlines have safety responsibilities, but the way this situation was handled felt unfair, unprofessional, and lacking basic compassion

Back in February we had a flight canceled by FInnAir from Oslos to the US. It took 2 months, multiple phone calls to customer service and multiple emails, to get them to finally compensate according to the EU regulations. But, they did not include the refund for extra seating that I had purchased, so it has been another month hassling with them about that and they STILL are not getting it correctly. I don't understand how a company can function this way. This refund and compensation should be a seamless process as it is with other airlines when I have been in this situation.

Wir werden in Zukunft nicht mehr mit dieser Fluggesellschaft reisen. Unsere Reiseroute umfasste einen Flug von München nach Helsinki mit einem anschließenden Weiterflug nach Los Angeles. Nach unserer Ankunft in Helsinki mussten wir innerhalb von zehn Minuten das gesamte Terminal durchqueren, um unser Anschlussflugzeug zu erreichen. Leider haben unsere Koffer Finnland nie verlassen. Diese Information wurde uns während des Fluges nach Los Angeles nicht mitgeteilt. Infolgedessen waren wir vier Tage lang ohne Kleidung, da sich alle unsere Koffer in Finnland befanden. Es schien, als ob niemand bereit war, Verantwortung für diese Situation zu übernehmen. Es gab keine Informationen über den Verbleib unserer Gepäckstücke, und wir wurden aufgefordert, die Kosten für die Ersatzbeschaffung zu tragen. Es ist äußerst bedauerlich, dass ein solches Unternehmen weiterhin operieren kann. Nach vier Tagen erhielten wir einen Anruf, dass unsere Koffer angekommen waren, jedoch vollständig beschädigt. Die Reißverschlüsse waren defekt, die Koffer waren zerbrochen, und die Rollen waren abgerissen. Bemerkenswerterweise gab es keinen Mitarbeiter, der uns die Koffer übergeben hat; sie befanden sich einfach im Terminal. Selbst die Polizei, die wir um Hilfe gebeten hatten, fand diese Situation unzumutbar und machte sich auf die Suche nach dem Gepäck. Zu allem Überfluss war der Manager an diesem Tag nicht mehr am Standort anwesend. Diese Erfahrung war äußerst enttäuschend. Sollte es möglich sein, keine Sterne zu vergeben, würde ich dies tun. Darüber hinaus ist es uns nicht möglich, die Beschädigung unserer Koffer zu melden, da wir kein Übergabeprotokoll erhalten haben, da niemand die Koffer persönlich übergeben hat. Diese Situation ist äußerst bedauerlich.

I was at the airport waiting for another flight when insaw a lost hand luggage just in front of finnair gate with a finnish name on it. they just finished boarding. when i asked the crew to give it to the passenger they said they didnt care and i had to put it back where i saw it. no worries dear custommers Your belonging is safe with finnair. no just kidding... just pay and faks off

Disgusting additional charges.

Post check in, if you want to be sure of getting a seat, you can only check in 36 hours in advance AND you're charged for check in. Seeing as they overbook flights, you will not be guaranteed to board unless you pay their additional charges. Also it very much appears that these additional charges are UNCAPPED. So meaning I paid an extortionate £10 one way and more than £30 the other.

I WILL NEVER FLY WITH FINNAIR AGAIN. It is totally unreasonable to not be up front about what additional charges there are. AND FULLY EXPECT THESE TO BE INFLATED RIGHT NOW!

Finnair var ett super bolag👌. Kanske lite dyr macka men det är ett bra flygbolag. Har bara flugit deras A320 och A321:). Så bra säten. Mackan jag åt var super god😋. Det enda negativa var att det var dyr mat och dricka som sagt. FLYG FINNAIR!!!!!!

I was helped yesterday sunday evening by customer service with mail after i made a bad choice about my upgrade I was very happy and surprised when they answered and fixed everything in 10 minutes Thank u Aino that worked yesterday
Mvh B

Their customer service does not help the customers to find solutions but only strictly applying the company rules.
Hard to reach real person and when you have they say they can’t do anything. Was late on the flight due to train lag, and they cancelled my return flight

Do not book any flights with this airline. Their customer service is strict and does not help the customers to find solutions but only strictly applying the company rules. I will never book again with this airline. I lost $1000 because of their way of handling tix.

Random changes of flights and then you can wait months for a refund.

I am a verry frequent flyer, with maxed out loyalty cards on many carriers.
Finnair seems like a trustworthy Scandinavian airline but looks can be deceiving.

i have been in the position that i had no other choice than Finnair several times from Japan to Finnland, and every time UNLIKE clockwork i get delayed. EVERY TIME. per now i should be at home, but sitting in a lounge at an airport because Finnair could not make my connections with 3 (THREE) hours to do so. And its not only one connection, on this trip they managed to be delayed at ALL THREE OF MY CONNECTIONS.So they could not make my original connection, their own substitute connection or the one after..... thankfully i am now traveling with a skyteam carrier that can be thrusted.

Finnair is like pissing your pants when you're cold.

Never again.

Best
Pissed of 100 000+miles/year flyer.

Para ser Finlandeses dejan mucho que desear. Gestionar la reserva ha sido imposible, primero chatbot inútil, después me he puesto con 2 agentes humanos por chat, pues en más de 1 hora y media no ha sido capaz de solucionarme un simple cambio de apellido en un billete que contenía un error tipográfico. Pésimo servicio post venta, de lo peorcito que he visto en mi vida.

Finnair do not care about passenger safety unless you’ve paid first class prices.

We were threatened with violence by another passenger on a long haul flight and the crew’s response was that the other passenger couldn’t be asked to move because he had paid a lot for his seat, so we just had to suck it up or move to sit separately from our 7 year old child. There were no consequences for the passenger who made loud, violent, explicit threats. We were treated with suspicion and disdain. Avoid.

Skal du fly mellom Europa og Asia må du ikke falle i fellen med å ha for kort til på mellomlandingen i Helsinki. Det er for dårlig organisert fly plass og veldig dårlig informasjon. De tilbyr ofte videre flyvninger med for kort tid slik at du rekker ikke igjennom enn utrolig treg sikkerhetskontroll hvor alt går veldig sakte. Og pass kontroll som fungerer veldig dårlig. Det er også store avstander til videre flyvninger. Også skilting på flyplassen er forvirrende og mangelfull.
Så sørg for å bestille med god tid på mellomlanding så slipper du mye trøbbel. De er ofte forsinket slik at det blir utfordringer uansett.

Miten voi kahvi maksaa? Euroopan korkeimmat hinnat ja kahvi MAKSAA.
Euroopan paskin lentoyhtiö. HÄVETKÄÄ!!!

Ik heb ruimbagage geboekt, maar het lukt niet om mijn boeking aan te passen voor de terugreis. De website werkt niet correct en geeft fouten aan, Dit zorgt voor veel frustratie. Verschrikkelijk maatschappij..nooit meer.

At Hong Kong airport my carry on baggage was taken from my and I was forced to check it in. Under protest due to me taking 3 different flights I was positive that it will arrive at my final destination.

It didn't and now I am standard due to my car key being in the bag that I was assured will be with me at my final destination.

Terrible terrible airline. Staff very unfriendly, zero customer service and the most disgusting food I have ever had in a business class.