Finnair Recenzje 

LA PEOR EXPERIENCIA CON UNA AEROLÍNEA DE TODA MI VIDA, NO VOLÉIS CON FINNAIR!

He viajado a más de 30 países y puedo decir, sin ninguna duda, que esta ha sido la peor experiencia que he tenido jamás con una compañía aérea. Absolutamente lamentable.

Antes del embarque empezaron a seleccionar a numerosos/as pasajeros/as para revisar y pesar su equipaje de mano y obligarles a facturar. La situación fue surrealista...muchísimos pasajeros afectados, gente quejándose, enfadada, pasándolo realmente mal y varios comentando incluso que pensaban presentar reclamaciones o denunciar lo ocurrido.

Está claro que no fue, ni muchísimo menos, un problema aislado, sino algo que hacen habitualmente en todos sus vuelos

Además, el trato por parte del personal fue pésimo, sin educación, ni empatía o voluntad de ayudar. Una empleada de Finnair llegó a mostrarse especialmente agresiva y desagradable, con unas formas totalmente inaceptables.

MUCHO OJO CON LA POLÍTICA ABUSIVA DE EQUIPAJE DE FINNAIR!!! permiten un máximo de 8 kg ENTRE LA MALETA DE CABINA Y EL BOLSO O ARTÍCULO PERSONAL QUE LLEVES. Es decir, no son 8 kg para la maleta y aparte tu bolso, son ENTRE LOS DOS, SOLO 8 KG.

Una limitación que nos parece absolutamente desproporcionada, especialmente cuando en muchísimas otras aerolíneas el equipaje de cabina permitido llega a los 10 kg, sin contar de esta manera tan restrictiva el peso conjunto con el artículo personal.

En nuestro caso, nuestra maleta de mano cumplía perfectamente con las dimensiones permitidas, pero como pesaba 9 kg nos obligaron a facturarla y a pagar 60 € adicionales.

Y sinceramente, considero que este tipo de políticas son completamente abusivas, sobre todo teniendo en cuenta los precios que ya se pagan por los billetes. A eso hay que sumarle que habíamos pagado además 40 € POR CADA ASIENTO simplemente para poder elegir dónde sentarnos.

Es decir, pagas un billete que precisamente no es barato, pagas 40 € adicionales por asiento y, cuando llegas a la puerta de embarque, todavía te encuentras con otros 60 € de cargo por una maleta que cumple las medidas porque entre tu maleta y tu bolso superas esos restrictivos 8 kg.

Una auténtica barbaridad.

Y por si todo esto fuera poco, llevábamos varios souvenirs de cristal que habíamos comprado durante nuestro viaje por distintos países. Al obligarnos a facturar la maleta, nos dijeron que no podíamos llevarlos con nosotros en cabina. Meterlos en una maleta facturada suponía asumir un riesgo enorme de que llegaran completamente destrozados, así que finalmente tuvimos que abandonar recuerdos que habíamos ido comprando durante nuestro viaje.

Lo más indignante es que éramos muchísimos los pasajeros que estábamos viviendo situaciones similares. Había gente realmente afectada, protestando y mostrando su impotencia ante unas políticas y una forma de aplicarlas que muchos considerábamos completamente injustas y abusivas.

Lo que debería haber sido simplemente el regreso de unas vacaciones terminó convirtiéndose en una experiencia horrible que nos amargó completamente el final del viaje.

Después de haber volado con multitud de compañías y haber viajado por más de 30 países, nunca había vivido algo parecido.

NO VOLVERÉ A VOLAR CON FINNAIR y, después de esta experiencia, no puedo recomendar esta compañía a nadie, evitadla si podéis!

Finnair is the worst company we’ve ever had the displeasure of flying with in our lives - our flight was delayed with little notice, and the crew was extremely unhelpful in helping us figure out the next steps. They refused to allow us to get our baggage despite our insistence that we had important medication in our hold luggage that we would need - side note, their customer service is appalling, people shouldn’t be treated like they’re somehow burdening staff by asking them politely to do duties associated with their job role. Our flight was then delayed again the next day, with everyone waiting at the gate - we only received the email that it was cancelled three minutes before we were due to take off. There was no announcement over the intercom or any staff at the gate, and the rest of us only noticed via the gate silently being taken off the departures tracking board. There is no allergen options or meal options on board, and almost every meal contains dairy allergens with no other option. After arriving in our destination, they have lost our bags and have been very little help. A truly terrible airline - avoiding it is worth the extra costs for other airlines.

I purchased two flight tickets: one for myself (an adult) and one for my baby (under two years old). This is the first time I have been charged for a ticket for a six-month-old baby, given that the child sits on my lap and does not occupy a separate seat. The issue is that, despite paying for the baby's ticket, the fare does not include a carry-on bag for essentials like diapers, clothes, a bottle, etc. Babies should have the same right as adults to bring their belongings in a small bag—especially when we have paid for their ticket. I hope you will take these factors into consideration when selling flights in the future.

Terrible website for booking!!! When you announce your dates and class, a price is announced for the requested return ticket, but actually picking a flight is incomprehensible and after having fiddled with it for 10 min., the final price is totally different. Also, it is not clear from the beginning how long the layover is. I asked for help from a friend who is a travel agent, and he shared my view. I ended up buying the ticket on Expedia via BA/JAL which I really did not want to do, as I would rather support a fellow Nordic company. How many people simply give up, I wonder?

⭐☆☆☆☆

Finger weg von Finnair!

Wir haben unseren Hinflug aufgrund höherer Gewalt verpasst. Was dann folgte, war der absolute Schock: Finnair hat unseren bereits gebuchten Rückflug automatisch storniert – ohne jede praktikable Lösung anzubieten.

Auf unsere Nachfrage gab es weder eine Rückerstattung noch irgendeine Form von Kulanz. Statt Unterstützung in einer Ausnahmesituation zu erhalten, wurden wir komplett allein gelassen. Die einzige Möglichkeit war, beide Tickets erneut zu kaufen – mit der Folge, dass wir am Ende den doppelten Preis bezahlen mussten.

Genau in solchen Situationen zeigt sich, wie gut der Kundenservice eines Unternehmens wirklich ist. Finnair hat hier aus unserer Sicht auf ganzer Linie versagt. Null Verständnis, null Entgegenkommen und ein Umgang mit Kunden, den ich so noch nie erlebt habe.

Ich kann jedem nur raten, sich vor einer Buchung genau zu überlegen, ob er das Risiko eingehen möchte. Sobald etwas nicht nach Plan läuft, sollte man sich offenbar nicht auf Unterstützung verlassen.

Für uns steht fest: Das war das erste und letzte Mal mit Finnair. Nie wieder.

Flights are being canceled on extremely short notice for no apparent reason. There is no information or customer service available. It is impossible to talk to a real person, everything is handled by AI. Finnair used to be a high-quality airline, definitely not anymore. Will avoid flying with them in the future.

So, Yes Finnair is frustratingly difficult but today I spoke to a lovely agent after the company has clearly tried using AI as a first stop in their customer care instead of a LIVE agent. When i Finally got to speak to someone Margarita was so polite she not once became frustrated or impatient and I was asking alot from her Im not going to lie. She did what that AI agent could not. Calm my apprehensions and helped me solve an issue.

This is the WORST airline I have ever flown. I travel a lot and have never been so frustrated with service. The overhead compartments were so tiny that not even my personal item would fit and they would not allow it to be under my feet or under the seat of an empty spot. They asked me to take things out of my bag and put it in the overhead bin next to my bag so it would all fit. I told them I would not do that because my things would be lost. They were lot helpful or understanding. I will never do business with this company again.

Rude and unhelpful customer service staff. I wanted to check I could bring an item as the baggage I'd paid for. Without justification she just said no, no refunds or transfer, money lost. I'm dreading the flight if this is what the ground staff is like. The kind of service you'd expect from a budget airline.

we paid for our chairs, somewhere in the middle, above the wing to sit together. We flew from Incheon Seoul , My wife on seat 60B and me on the last line against the toilet at 66D. I tried to fill in the claim form but you could only go to a certain point, and if you push 'continue' it didn't work. We flew often with Finnair but it will be my last time. Next year 4 tickets will go to another company. At least I should have my money back. But no way to get in contact with them.

I needed to book a flight with my bicycle for a race. I spoke to customer support before to confirm before booking my flight, but after booking they said it wasn't possible to add a bike. A nightmare.

However, what will make me avoid this airline is their poor customer support. Took 1:30hrs to get connected on the chat, they have no solutions (other than book a new flight or ship the bike separately through postal service) and ended the chat while it was unresolved. I'm surprised a European customer support policy can be so poor. I'd happy pay more to be with a company who invests in their customer support - so if you're like me, avoid Finnair!

I love Finnair!

I took the AMS > HEL > ROV and the ROV > HEL > AMS
The airplane from AMS to HEL and from HEL to AMS was very nice! I got some free blueberry juice, i watched a movie, you could also play some music, watch a serie, play some games and you got free earbuds.
There was also a flight cam and flight map that was very cool!
The flight attendants were very nice and helpful.
The booking and in-check progress was very smooth

The airplane from HEL to ROV and from ROV to HEL was smaller and didnt have all that stuff, in the flight from ROV to HEL they just forgot to give out their blueberry juice

The plane from AMS > HEL had some delay tho so i almost missed the HEL > ROV flight

But i'm very happy with Finnair. I definetly recommend it!

I was meant to fly with Finnair from Tokyo to Vienna and we got half way and they turned back. This in itself may have been unavoidable due to and ash cloud, however how they handled it was awful. Left stranded in Tokyo with no information and no one to speak to. Then after many hours we got someone to talk to and they knew nothing and we were just told to hang about the airport for over over a day. When I complained they wanted nothing to do with it and just said it wasn't their fault.

I liked Finnair in the past but the past 2 times I paid recently to book a seat I had problems with the reservation and they overcharged me so far for both seats. I plan to dispute it but I am not too hopeful to get a resolution.

Spent over an hour waiting for an agent just for them to start ignoring me, 10 minutes in between responses when the responses were simple

3 Wochen vor Abflug wurden wir von Finnair darüber in Kenntnis gesetzt, dass der Rückflug (AY1395) von 16:35 Uhr auf 6:35 Uhr (AY1391) vorverlegt wurde. Dadurch hätten wir quasi einen Urlaubstag vor Ort verloren und mitten in der Nacht zum Flughafen fahren müssen.
Wir haben daraufhin sämtliche Buchungen (Hotel, Parkplatz, Fähre usw.) storniert und eine Alternative gebucht - die aufgrund der Kurzfristigkeit teurer als geplant ausgefallen ist.

Finnairs Antwort darauf (Zitat): "Leider ist im Falle einer Flugplanänderung keine weitere Entschädigung möglich. Da Sie sich für eine vollständige Ticketrückerstattung entschieden haben, gelten keine Erstattungen für Pflegekosten wie Hotel, Fähre oder andere vorausbezahlte Vereinbarungen."

Fazit: Insgesamt zeigt die Erfahrung, dass Airlines Flugzeiten nach eigenem Ermessen und zu ihrem Vorteil ändern – die Kundenzufriedenheit steht dabei leider nicht an erster Stelle.

Wir können unsere Reisen zukünftig auch ohne Finnair planen.

Finnair has quoted me one price and severely overcharged me twice. When I complained, they blamed their own chatbot instead of taking responsibility. Weeks for a response, zero accountability, and terrible customer service. I won't be flying with Finnair again.
Better hope you will have no problems or they will screw you.

LO 98
I was very disappointed with the meal service on my 13-hour LOT flight.

When my meal was served, the foil lid was already torn, and the food had spilled everywhere. I asked the cabin crew to replace it. They only replaced the main meal but left the dirty utensils on my tray.

After waiting for the replacement meal, it arrived cold. I couldn't eat it, so I informed the crew again. They said they would heat it up.

I waited a long time. By then, all the other passengers had finished eating, and their meal trays had already been collected. I still hadn't received my meal. I asked again, and they told me it was still being heated. After waiting even longer, I gave up and asked for a snack instead.

I had to fill my stomach with snacks so I could take my medication.

This was a 13-hour long-haul flight, and I expected a much higher standard of service. Instead, the entire experience was extremely disappointing. The level of service was unacceptable, and I hope LOT improves its meal handling and customer service in the future.

Flight AY 1395
Cancelled please avoid this airline
Inhalte this airline more then anything I need to flight with them 30-40 times a year and I wish this airline doesn’t existed

Had a two leg flight with them on a single ticket for a family holiday. Horrible experience: all flights delayed, missed connective flights so rebooked on new flights the day after, those flights then cancelled last min, then another rebooking, those flights also massively delayed, never ending story.