Finnair Recenzje 

OMG... I wish i saw this before booking with Finnair.
We have been placed on a Cathay Pacific flight as a code share to Hong kong before flying onto Helsinki.
We cant get seat allocation prior because were not Cathay Customers, and Finnair cant do it either.
Effectivly Finnair is treating us as Cargo to be loaded onto a Cathay plane in a location and position as determined by somebody else.

Dårligste nogensinde
September 2026
Først aflyser Finair flyet. Tilbyder derefter et andet 5 timer efter med en dobbelt så lang rejsetid.. Derudover adskiller de de rejsende, dvs vi som par, pludselig ikke kan sidde samme.

Jeg har fløjet langt over 100 + retur altså over 200 lufthavns besøg.

Aldrig har jeg oplevet noget så elendigt. Bruge ikke finair er rådet herfra, vi gør det ihvertfald ikke igen...

I came to give them five stars after my last flight with them, which was clean with a good crew, very good screens and punctuality; but they lost both of my bags.. so yeah...

Compagnia schifosa. Avevamo un volo prenotato in bussiness class. Annullato 24 ore prima dellla partenza. Ci hanno smistati su un volo lufthansa senza darci la minima assistenza e senza garantirci un volo di 15 ore in business class. Sono il peggio di tutte le compagnie aeree. Da evitare come la peste.

Canceled flight for no reason and came up with ridiculous rules just to squeeze extra money out of passengers. If you have the option to choose another airline, I definitely recommend doing so.

My flight was cancelled and I was stranded in Helsinki for 24 hours. When I tried to claim my reimbursement, they denied it by claiming it was unforeseeable technical reasons.
After I submitted a request at Airhelp, they again tried to deny it by claiming that Airhelp can't prove they are representing me "because of the anonymity of the internet".

Such a petty company.

My experience with Finnair has been extraordinarily disappointing, not only because of the original disruption but, even more so, because of the arbitrary and predatory manner in which the company has subsequently handled my reimbursement claim.

During the same trip, my baggage was delayed on BOTH the outbound and the return journey. This was not a minor inconvenience: I had to change my travel plans and purchase necessary items while waiting 4 days for my luggage. Nonetheless I understand that these things can happen. The real issue is the way Finnair has handled my subsequent reimbursement claim, in a manner that I consider arbitrary, opaque and bordering on deceptive/fraudolent.

Following my return, I submitted a reimbursement claim supported by the requested receipts and documentation. The expenses were incurred directly as a consequence of the baggage delay and, to the best of my understanding, were fully consistent with Finnair’s own published policy concerning reasonable and necessary purchases in the event of delayed baggage. I only bought some personal hygiene items and the cheapest available basic clothes(e.g.,underpants, socks, 2 t-shirts, etc.)

Finnair nevertheless decided to arbitrarily reduce my reimbursement by 75 €. The most troubling part is not even the reduction itself. It is the complete refusal to explain it.

I repeatedly asked Finnair to tell me which specific expenses had been considered unreasonable or unnecessary, which items had been rejected or partially reimbursed, and how they had arrived at their conclusion.

Their answer was essentially that, following their assessment, “the reimbursable amount was determined to be XXX euro.” That is not an explanation. No item-by-item breakdown. No indication of which expenses were rejected. No reasoning. No reference to any specifics.

These expenses arose because Finnair delayed my baggage, twice, and my claim concerns Finnair’s responsibility and Finnair’s own published reimbursement policy.

At this stage, the decision appears entirely arbitrary and I consider this kind of claims handling predatory in its purpose and effect: a company reduces a documented reimbursement claim by an unexplained amount and apparently expects the customer simply to accept the loss, knowing that many people will probably not have the time or energy to keep challenging a relatively small sum.

If Finnair believes part of my claim is not reimbursable it should be able to say which part and why. That is a very basic standard of transparency and accountability.

Baggage delayed on both legs of the journey was bad enough. Having my reimbursement claimed denied did not improve the situation. Having to repeatedly chase Finnair merely to look for an explanation for an apparently arbitrary reimbursement decision has made the experience considerably worse. Incurring in additional unfair 75 € loss will make it my worst experience with an airline until now.

I would strongly advise other passengers to stay away from this very unprofessional airline and the competent authorities to look into this kind of behavior.

Bin schon mit einigen Airlines geflogen. Inklusive "Billigfliegern".
Aber Finnair war wirklich das schlechteste Flugerlebnis. Beim Hinflug Flugzeugwechsel: Langstrecken-Flieger bezahlt und dafür fliegt man Kurzstreckenfloeger. Interessiert aber bei Finnair keinen. Nach Tagen noch keine Antwort vom Kundenservice. Und beim bezahlten Rückflug erhält man beim Check-In nicht mal einen Sitzplatz!

Appalling customer service is terrible policies, stay away

WORST AIRLINE FOR HANDLING BAGGAGE. I flew with Finnair from Los Angeles to Helsinki, and they somehow managed to lose my luggage, even though I saw them take it off the plane before we were supposed to take off. Now they’re reporting it as missing. I will personally never fly with Finnair again

Ich wurde vier Wochen vor Reisebeginn vom Fr., 18.09. auf den Mo.,21.09. (!) umgebucht. Keine Begründung. Ich verliere 3 volle Urlaubstage. Wenn ich auf den 17.09. selbst umbuche, muss ich 1.900 EUR (!) mehr zahlen.
Ich kann vor der Airline nur warnen.

Great experience and support overall. Friendly staff and great people.

Our experience with Finnair was appalling. Avoid this predatory airline at all costs.

Due to unforeseen circumstances, my partner unfortunately missed her outbound FinnAir flight to Finland and had to book another flight with a different airline for the following day. Frustrating, but these things happen. What we did not expect on top of that was to discover that Finnair had then cancelled her perfectly valid return flight home simply because she had missed the outbound leg.

What followed was an absurd and stressful ordeal that consumed the beginning of a much-needed holiday. We spent hours on international calls, running up a substantial phone bill while sitting on hold, battling useless AI chatbots and speaking to customer-service agents whose repeated response was: “I don’t know, that’s just the policy.”

We subsequently learned that this “no-show” practice of cancelling return tickets has been enough of a problem that the EU is banning the practice, with new consumer rights coming into play next year. You would think that would be reason enough for an airline to phase out what has been identified as an unethical practice, but no, FinnAir are apparently happy to continue cheating their passengers until they’re legally forced to stop.

Instead, Finnair offered to reinstate the return journey they themselves had cancelled IF my partner paid the current fare difference AND a penalty on top, which added up to a higher total cost than the price of a new ticket. For a ticket she’d already paid for! Adding insult to injury, we were given a short deadline to accept this “offer” before it was withdrawn.

This is how the beginning of our holiday was spent: on hold, arguing over a return ticket we had already paid for and never asked Finnair to cancel. We couldn’t enjoy ourselves until we knew my partner had secured a flight home.

In the end, even though it added another night of travelling, she chose to take a train and ferry to another country and fly home from there rather than have to deal with Finnair any further.

Don’t let the complimentary blueberry juice deceive you. FinnAir are an exploitative and predatory company. It’s a racket. Like being forced to pay “protection” money to the person threatening to burn down your business, FinnAir use anti-consumer policies to demand more money to undo problems they themselves create. I will never fly with them again. Avoid at all costs.

I got SCAMMED by Finnair. I bought a round trip and I did not use the first flight (Helsinki to Rovaniemi) due to health issues of a family member. So I booked a new ticket the same way but a day later. Even though I paid for two flights in the first ticket, when I tried to fly back from Rovaniemi I couldn't believe that Finnair denied me flying back to Helsinki. They said my 2nd flight was automatically cancelled due to "terms & conditions". These terms are NOT stated at any prominent place and are lost among tens of pages of small font, meant to purposefully mislead the client with trickery. I was shocked that Finnair would keep me from returning home in a plane that was half empty. This is something ABSOLUTELY PREDATORY that not even Ryanair would do. I had to buy a new ticket for 160€. Honestly, I would have never expected that a company that represents Finnish values like Finnair would do such a thing. This is profoundly disturbing.

I must also emphasize that, for the first ticket, the price of buying each flight (way) separately was the same as buying them in a single ticket. So I could have just bought them in two separate tickets and then Finnair would have never cancelled my 2nd flight. So what difference would it have made for Finnair if I would have just bought the two ways separately? None. Did I get a lower price? No. I just fell for Finnair’s trap, so congratulations, your predatory trickery to squish money out of the customer worked perfectly. Plus my afternoon was ruined at the airport trying to solve this issue.

Une expérience mi-figue mi-raisin avec Finnair.

Vol Tokyo - Paris, avec escale à Helsinki en Business Class.
J'ai eu la chance de tomber sur une belle offre pour un billet en business class sur cette compagnie donc je voulais essayer.
L'avion et le siège était vraiment sympa, assez confortable. Pas de bluetooth pour plugger ses propres écouteurs à l'écran, ce qui est un gros point négatif pour moi, car les écouteurs d'avion font toujours mal aux oreilles. Mais soit, ce ne sont pas les seuls à ne pas proposer cette fonctionnalité.

Néanmoins le plus gros point noir pour moi est le staff, hautain et un manque d'humanité.
En business on s'attend à un certain standing et pour en avoir déjà essayé sur 2 autres compagnie, le standing sur Finnair n'est pas à la hauteur. Les hôtes.sses de l'air ne sont pas venus se présenter, quand il me parlait j'avais le sentiment de les souler. Par contre j'ai bien vu le traitement de faveur de 2 ou 3 autres passagers qui eux étaient chouchoutés.
La nourriture était passable et le service a été rapide. On m'a débarrasser rapidement sans même vraiment me demander si j'avais fini. Je ne me suis vraiment pas sentie bien dans cet environnement et Finnair vous fait bien comprendre que vous n'avez rien à faire en Business. J'ai été vraiment déçue.

Le lounge à l'aéroport de Helsinki est blindé, impossible de s'y poser, pire qu'un hall de gare. On ne ressent pas le côté premium de cet environnement, c'était pire que d'aller à la cafétaria, du bruit partout, des enfants qui court, des gens au téléphone. On ne va pas au lounge pour ressentir l'oppression du reste de l'aéroport mais pour s'y reposer. Là bas impossible.

Vraiment pas une bonne expérience.

Je rentrais du Japon à la France (c'était pas un direct). La bouffe est comme à sa reputation, juste mauvaise. Au niveau des hôtesses, je pense que la politesse ou l'amabilité n'existe pas.

IF you have other options dont book them.
Our only checked suitcase, containing belongings for our family, was delayed for two days in Iceland. We spent approximately €200 on basic toiletries and essential clothing, with receipts.

Finnair responded with an automated email offering only €50, without explaining how this amount was calculated. They later admitted they had initially assessed the delay incorrectly as one day instead of two, but after reassessment they still refused to change the amount or provide an itemized explanation.

After several attempts to resolve this directly with Finnair, I have now submitted the case to the European Consumer Centre (ECC).

Very disappointing, particularly because of the lack of transparency in the claims process.

Absolute scammers. They charged me €60 because, according to them, I was carrying two bags even though my ticket only included one. I had a small bag measuring 20 × 30 × 35 cm and a tiny handbag.

The receipt they gave me stated “bag retired at the boarding gate,” falsely implying that my bag was too large to be taken on board and had therefore needed to be checked in. That was simply not the case. I can only assume they worded it that way to protect themselves against potential complaints.

When I pointed out that the receipt did not reflect the real reason for the charge—the fee was supposedly for allowing me to take my tiny handbag on board, while my other bag was within the permitted dimensions for a small bag—I asked them to issue a receipt stating the correct reason for the payment. I was effectively told that I could either accept that receipt or be denied boarding.

An absolutely disgraceful company. Never again.

LA PEOR EXPERIENCIA CON UNA AEROLÍNEA DE TODA MI VIDA, NO VOLÉIS CON FINNAIR!

He viajado a más de 30 países y puedo decir, sin ninguna duda, que esta ha sido la peor experiencia que he tenido jamás con una compañía aérea. Absolutamente lamentable.

Antes del embarque empezaron a seleccionar a numerosos/as pasajeros/as para revisar y pesar su equipaje de mano y obligarles a facturar. La situación fue surrealista...muchísimos pasajeros afectados, gente quejándose, enfadada, pasándolo realmente mal y varios comentando incluso que pensaban presentar reclamaciones o denunciar lo ocurrido.

Está claro que no fue, ni muchísimo menos, un problema aislado, sino algo que hacen habitualmente en todos sus vuelos

Además, el trato por parte del personal fue pésimo, sin educación, ni empatía o voluntad de ayudar. Una empleada de Finnair llegó a mostrarse especialmente agresiva y desagradable, con unas formas totalmente inaceptables.

MUCHO OJO CON LA POLÍTICA ABUSIVA DE EQUIPAJE DE FINNAIR!!! permiten un máximo de 8 kg ENTRE LA MALETA DE CABINA Y EL BOLSO O ARTÍCULO PERSONAL QUE LLEVES. Es decir, no son 8 kg para la maleta y aparte tu bolso, son ENTRE LOS DOS, SOLO 8 KG.

Una limitación que nos parece absolutamente desproporcionada, especialmente cuando en muchísimas otras aerolíneas el equipaje de cabina permitido llega a los 10 kg, sin contar de esta manera tan restrictiva el peso conjunto con el artículo personal.

En nuestro caso, nuestra maleta de mano cumplía perfectamente con las dimensiones permitidas, pero como pesaba 9 kg nos obligaron a facturarla y a pagar 60 € adicionales.

Y sinceramente, considero que este tipo de políticas son completamente abusivas, sobre todo teniendo en cuenta los precios que ya se pagan por los billetes. A eso hay que sumarle que habíamos pagado además 40 € POR CADA ASIENTO simplemente para poder elegir dónde sentarnos.

Es decir, pagas un billete que precisamente no es barato, pagas 40 € adicionales por asiento y, cuando llegas a la puerta de embarque, todavía te encuentras con otros 60 € de cargo por una maleta que cumple las medidas porque entre tu maleta y tu bolso superas esos restrictivos 8 kg.

Una auténtica barbaridad.

Y por si todo esto fuera poco, llevábamos varios souvenirs de cristal que habíamos comprado durante nuestro viaje por distintos países. Al obligarnos a facturar la maleta, nos dijeron que no podíamos llevarlos con nosotros en cabina. Meterlos en una maleta facturada suponía asumir un riesgo enorme de que llegaran completamente destrozados, así que finalmente tuvimos que abandonar recuerdos que habíamos ido comprando durante nuestro viaje.

Lo más indignante es que éramos muchísimos los pasajeros que estábamos viviendo situaciones similares. Había gente realmente afectada, protestando y mostrando su impotencia ante unas políticas y una forma de aplicarlas que muchos considerábamos completamente injustas y abusivas.

Lo que debería haber sido simplemente el regreso de unas vacaciones terminó convirtiéndose en una experiencia horrible que nos amargó completamente el final del viaje.

Después de haber volado con multitud de compañías y haber viajado por más de 30 países, nunca había vivido algo parecido.

NO VOLVERÉ A VOLAR CON FINNAIR y, después de esta experiencia, no puedo recomendar esta compañía a nadie, evitadla si podéis!