Etihad Recenzje 

Call center médiocre, mon mari se fait opérer aucune proposition d’aménagement de siège aucune solution sauf payer un supplément de 320€ …. HALLUCINANT, plus jamais etihad

Really nice flight. Helpful crew. I would book again.

We are travelling as a family of four with two children. Seat reservation costs €28 per person for each flight segment, which means €112 for just one flight.
We have two flights to Abu Dhabi and onward to our destination, and the same two flights on the return journey. That means we would have to pay €448 extra just to reserve seats and make sure our family can sit together.
Seriously, €448 on top of the ticket price simply for seat reservations? This is absolutely unreasonable and extremely disappointing. After this experience, I would not choose this airline again.

Un très mauvais voyage aller de Paris à Zanzibar via Abu Dhabi malgré la qualité du personnel. Un avis laissé suite à une enquête qui mentionnait les points négatifs. Et … se très jolies attentions personnalisées au vol retour.
Je fus très surpris de leur réactivité et je ne peux donc que mettre la note qu’ils méritent concernant mon expérience.

Enttäuschende Erfahrung Sitzplatzreservierung
Ich hatte bereits mehr als ein halbes Jahr vor dem Flug einen Sitzplatz reserviert, da ich unter extremer Flugangst leide und es für mich sehr wichtig ist, neben meiner Begleitperson zu sitzen. Leider wurde die Sitzplatzreservierung trotz frühzeitiger Buchung immer wieder geändert.
Man musste ständig die Buchung kontrollieren, da die reservierten Sitzplätze mehrfach umgebucht wurden. Besonders enttäuschend war, dass wir sogar nur einen Tag vor dem Abflug noch auseinander gesetzt wurden.
Gerade bei Passagieren mit Flugangst sollte man sich auf eine frühzeitig bezahlte und bestätigte Sitzplatzreservierung verlassen können. Dieses ständige Umbuchen und die damit verbundene Unsicherheit haben die ohnehin schon belastende Reise für mich zusätzlich erschwert.
Insgesamt bin ich mit diesem Umgang mit der Sitzplatzreservierung sehr enttäuscht und hätte von Etihad deutlich mehr Verlässlichkeit und Kundenorientierung erwartet.

01.07.2026,Flight EY407&143 BKK/ZRH, Business, return on 19.07.2026,Flight EY144&402 ZRH/BKK, booked by Stohler Zuerich with excellent consulting.
Very friendly Staff by Check-in, also Flight Attendet, good food and drinks. Best service since years with airplane companys !
Hans B.

I purchased Etihad Airways’ Neighbour-Free service to ensure the seats next to me would remain empty during my flight.

After boarding, a cabin crew member attempted to seat another passenger in one of the seats I had already paid for. I immediately showed the confirmation of my purchase through the Etihad app, but she insisted that the seat was available and continued arguing with me in front of other passengers.

I repeatedly asked her to discuss the matter away from my seat to avoid causing a scene, but she refused and continued the discussion in front of everyone. The situation only ended because I firmly refused, and the other passenger, after seeing what was happening, chose not to sit there.

What made the experience even more disappointing was Etihad’s response after I filed a complaint. The airline admitted that their internal system showed the seat as available to the cabin crew, meaning the problem was caused by their own system—not by me. Despite this admission, they refused to offer any compensation and relied solely on the cabin crew’s report without ever contacting me to hear my side of the story.

The apology from the crew came only after I requested the crew member’s name so I could include it in my complaint. It did not feel like a genuine acknowledgment of the mistake but rather a reaction to my intention to report the incident.

To make matters worse, Etihad closed my complaint after issuing their response, leaving me with no option to appeal or provide further evidence through their customer service process. A fair complaint process should allow customers to challenge a decision, especially when the airline has already acknowledged that the error originated from its own internal systems.

When customers pay hundreds of dollars for a premium service, they should not have to defend their purchase in front of an entire aircraft because of an airline’s internal system failure.

I expected much better from Etihad Airways. Unfortunately, the way this incident was handled—both onboard and afterward by Customer Relations—has seriously affected my confidence in the airline.

Very poor,we had to cancel our flight,and followed the process and was offered £2400 refund .But because i hadnt logged into my Etihad account to move the refund.i was basically accused of not cancelling my flight,luckily i took pictures of every stage,but trying to explain things and getting them to fully understand,Fell on deaf ears in my opinion.So in the end i excepted a lower refund,but i am still going to raise a complaint.we have tried to book anothet flight to use the refund voucher,And the site is that slow by the time you go to book and wait for the next part of the process the flight price has increased,We are going to use the refund voucher and the no mote booking ETIHAD

I bought my ticket with Etihad two full weeks before my flight. Two weeks. I did everything right. I showed up at the airport three and a half hours early, thinking I was being responsible and giving myself plenty of time.

Instead, I got told I couldn’t even check in — because they had oversold the flight. Let that sink in. They sold more seats than the plane actually has, took my money, and then acted like my confirmed ticket meant nothing.

But it gets worse. They didn’t turn me away and rebook me on the spot. No — they made me wait around the airport for two hours before they’d even tell me whether I’d be allowed on my own flight. Two hours of standing there, stressed, watching the clock, not knowing if I was going anywhere. Their answer? “It’s 50/50.” A coin flip. That’s what my paid, confirmed ticket was worth to them.

Absolutely appalling treatment. We booked return flight from London to Tokyo. We paid for one suitcase and assumed we paid for both ways for the suitcase. It turns out that was not the case. We were cynically held to ransom in the airport where they charged us 400 pounds sterling for our suitcase on our return from Tokyo. This is abuse of power and disgraceful. Never again Etihad will you see my money. Very shortsighted strategy. Ugh.

Very disappointed with Etihad. We paid for what we believed was one checked bag for our trip, but it turned out it only covered the outbound flight and not the return. This wasn’t made clear during the booking process, and it felt incredibly misleading.

At the airport, we were suddenly charged around £400 for our suitcase, leaving us with no real choice but to pay. It felt like a sneaky way to catch customers out rather than being transparent about baggage rules.

The flight itself was fine, but being hit with such an unexpected and expensive fee completely ruined the experience. I would strongly recommend that anyone booking with Etihad double-checks every baggage detail, as what seems obvious may not actually be included.

I am extremely disappointed with Etihad Airways. I booked a flight from Moscow to Bangkok with a transit in Abu Dhabi. During the booking process on the official Etihad website, the system automatically offered me a FREE 2-day stopover in Abu Dhabi and included the hotel in the itinerary. Everything looked perfect, so I paid for the ticket.According to my schedule, I fly out on the 5th, arrive in Abu Dhabi on the 6th, and fly to Bangkok on the night of the 9th.However, when I tried to finalize the stopover hotel booking, Etihad refused to issue it! I contacted their customer support, but they simply stated that they cannot process the stopover because my stay in Abu Dhabi exceeds 48 hours.This is absolute nonsense and a total scam! Your own website calculated this itinerary, your own system offered exactly these 2 days as a free stopover, and you accepted my money for it. Now, your support team hides behind formal rules, refusing to fix your own system's glitch.If your website offers a 2-day stopover option to a customer, you must honor it. Right now, this looks like deceptive marketing and terrible customer service. I demand that Etihad resolves this technical issue and provides the accommodation that was promised and paid for!

Excellent vol Abou Dhabi Paris dimanche 19 juillet .
Merci à Line , hôtesse en business class pour son professionnalisme, son attention , son service absolument parfait et sa gentillesse !

Etihad downgraded our Warsaw flight to a wet-lease operation, and the experience fell well below acceptable standards. Broken infotainment, dirty blankets, and a noticeably old and unclean cabin made the journey frustrating and disappointing. Transparency and basic onboard hygiene should be the minimum expectation. Preordered child meal didn’t arrive. HiFly which is operating for Etihad left our kid hungry. Staff wasn’t responsive and helpful. They informed that they don’t have it and they can’t do nothing about it. So you are paying for good quality during long haul flight and instead receiving Ryanair.

Es ist wirklich sehr schade, wie ich meine Erfahrung mit Etihad Airways erleben musste. Ich war am Flughafen und wurde von einer Mitarbeiterin des Customer Service einfach zurückgeschickt. Bereits die erste Begrüßung war aus meiner Sicht sehr unfreundlich und unprofessionell. Die Mitarbeiterin wirkte nicht hilfsbereit, zeigte keine Freundlichkeit und machte leider einen sehr negativen Eindruck.

Besonders enttäuschend war, dass sie weder auf Englisch noch auf Deutsch richtig kommunizieren konnte. Dadurch entstanden viele Missverständnisse. Sie konnte meine Fragen nicht verständlich erklären, keine passenden Lösungen anbieten und mich auch nicht richtig beraten.

Auch die telefonische Beratung von Etihad auf Deutsch war leider sehr enttäuschend. Die Kommunikation war schwierig, meine Fragen wurden nicht beantwortet und mir wurde sogar gesagt: „Das ist Ihr Problem, nicht mein Problem.“ Eine solche Aussage von einem Kundenservice erwarte ich nicht.

Ich habe danach versucht, fast täglich per E-Mail Kontakt aufzunehmen, um eine Lösung zu finden. Leider habe ich bis heute keine konkrete Antwort, keine richtige Beratung und keine zufriedenstellende Unterstützung erhalten.

Ich bin sehr enttäuscht und traurig über diesen Umgang mit einem Kunden. Ich hätte von einer internationalen Fluggesellschaft wie Etihad Airways deutlich mehr Professionalität, Respekt und Kundenorientierung erwartet.

Greedy and unfair business practice - we paid for a return flight to Tokyo from London, including one suitcase. Checked in online for the return - there was no mention of baggage but we had set up our suitcase with the return included we thought - logically. You don't take a suitcase in just one direction and we had booked a return flight. They told us no at the check in the next day and charged us a huge £460 for one bag - one way. Day before online it would have been £60 but they somehow didn't get round to advising us, against all common sense, that our suitcase was only covered one way. This is unfair practice - holding us to ransom in a really cynical and greedy opportunist way. Never again with Etihad.

A great travel experience. Time schedule was very good. Staff overall are very helpful.

⭐☆☆☆☆ (1/5)

Very disappointing experience with Etihad Airways. My flight was overbooked, which led to long delays and a layover of more than 24 hours. There were also issues with the hotel and meal vouchers, and I missed my train in Germany, resulting in extra travel costs. I also missed work because of the delay and received a warning from my employer.

The compensation offered was only a travel credit, which is of little use since I’m not a frequent Etihad traveler. Despite explaining the financial losses and inconvenience, my complaint was closed without a fair resolution. I expected much better customer service from an international airline.

Our experience with Etihad was deeply disappointing and completely inconsistent with the airline’s reputation and ticket prices.

Before the trip, Etihad changed the date of our flight without providing any meaningful explanation. After more than 15 days of phone calls, repeated conversations and wasted time, we eventually ended up travelling on exactly the same date as originally booked. The entire process was unnecessary, stressful and extremely poorly managed.

The return journey was even worse. Our original two hour stopover in Abu Dhabi was changed to an eight hour overnight stopover, with no compensation, hotel accommodation or lounge access offered. Etihad’s solution is essentially this: pay extra to access their lounge, or spend the entire night sleeping at Abu Dhabi Airport with your children, potentially on the floor.

The quality of the aircraft also appears to be a matter of luck. You may get a modern plane, or you may get an aircraft whose only functioning feature is its ability to fly.

On one of our seven hour flights, the entertainment touchscreens for all four of us, two adults and two children, were not working properly. The sound was also broken, the reading lights did not work, and one of the reclining seats stopped functioning during the flight. Even more concerning, overhead luggage compartments above random passengers repeatedly opened by themselves during the journey.

The aircraft felt decades old and was clearly in need of major maintenance and refurbishment. A seven hour flight with children and no functioning entertainment system, no sound, broken lights and defective seats is not acceptable from an airline positioning itself as a premium carrier.

Based on our experience, neither Etihad’s prices nor its reputation are justified. The airline may market itself as premium, but the service, customer support and condition of the aircraft we experienced were anything but premium.

I am extremely disappointed with the level of customer service I received.

Unfortunately, due to incorrect travel documents, I was denied boarding. At the airport, the only assistance I received from the check-in staff was that I should call customer service.

At first, I couldn’t even reach anyone by phone. I then contacted the chat service to change my flight, but the only response I received was that I had to manage the booking myself through the app. Unfortunately, the app does not work properly and it is far from clear how to manage or change a booking.

After trying again, I finally reached someone by phone. I was told that the earliest available flight was three days later. However, I could clearly see that there was a flight available the following morning. I was told it was fully booked, yet I was able to book a ticket for that exact flight myself. This would also have allowed me to catch my connecting flight.

Four hours later, I contacted the chat service once again. Only then did I finally receive a clear explanation as to why that particular flight could not be rebooked.

This has been the worst customer service experience I have ever had with an airline. Because of the lack of support, poor communication, and inconsistent information, I decided to cancel my booking altogether and purchase a new ticket with another airline—one that I know provides reliable customer service.

I sincerely hope you review the quality of your customer support, as this experience has been extremely frustrating and disappointing.