Etihad Recenzje 

We had one of the worst airline experiences we have ever had.

Two days before our departure, Etihad sent us an official email stating that our flight to Kuala Lumpur had been cancelled.

Since we had connecting domestic flights, hotel bookings, activities and accommodation in Indonesia that could not simply be postponed, we had no choice but to immediately book a completely new flight. It was expensive and non-refundable.

The following day, Etihad informed us that the cancellation email had been sent due to an IT error and that our original flight would operate as scheduled. In other words, according to them, the mistake was theirs, but the financial consequences were ours.

We contacted Etihad’s customer service seven times. Every single time we were promised that a supervisor would contact us. Nobody ever did.

We also sent a formal written complaint to ensure we would not be marked as a “no-show” since we had already booked another flight.

More than a week later, we have still received no phone call, no email and no meaningful response.

Sending customers an official cancellation notice is a serious matter. When people receive such a message shortly before departure, they naturally make alternative travel arrangements, especially when an entire vacation depends on it.

Instead of taking responsibility for their own error, Etihad is refusing to fully refund the unused ticket.

The lack of accountability and communication afterwards has been even more disappointing than the original mistake.

Based on this experience, we unfortunately cannot recommend Etihad Airways.

We paid and booked for seats with extra leg space (deluxe) in November 2025 and during our return flight June 2026 back the ground staff for some reason had not given us the right seats (regular seats).

At that moment we had no choice to accept and the Flight Attendant told us to request for a refund. Once home I opened a case and I have been following up every single week since (>month now) and there is simply no update + somehow not receiving Etihad their emails-updates on my request. However I do receive the Etihad Feedback Survey after every single call.

I am getting really annoyed having to chase on a weekly base to get some kind of update if any and every single time I need to inform them about my situation in full (since opening a refund request I sent 8 emails and 4 phone calls).

It's a simple case you would think (paid for deluxe seats which were not received), but somehow can't be dealt with properly. Hope this will be resolved in a very timely manner.

I wanted to share a recent frustrating experience to warn fellow travelers, especially families flying out of Kuwait International Airport (Terminal 4).

I booked an Etihad flight (EY654, Kuwait to Mumbai via Abu Dhabi) for August 9, traveling with my family and infant. After noticing repeated short-notice cancellations on this route over the past few weeks, I called Etihad customer service TWICE to verify if our flight would operate. Both times, they gave 100% assurance that the schedule was fine and operating without disruption.

The Reality:
When calling again to confirm, I was casually informed that the flight was ALREADY CANCELLED and rescheduled to a different date!

When I requested a rebooking on an alternate airline to reach Mumbai on time, Etihad refused. Their "alternate solution"? They suggested we travel to Dammam, Saudi Arabia on our own—meaning I would have to organize regional road transport, Saudi visas, and travel with an infant, completely out of my own pocket!

The Worst Part:
Etihad’s booking systems are STILL accepting online ticket bookings for these flights, keeping status marked as "On Time" right up until the last moment before cancelling and trapping passenger funds into long refund processing cycles.

We have opted for a full refund and will be reporting this practice to the Kuwait Civil Aviation (DGCA via Sahel app). Please be extremely cautious if you are planning to book Etihad from Kuwait right now!

Worst theifs on the planet Etihad airline.

Robbed us on 2 occasion

As an Emirati and a loyal Etihad passenger for over 20 years, I am genuinely shocked by how far this airline has declined. What was once a premium airline now feels like a budget carrier, except the ticket prices certainly are not.

The customer service was practically nonexistent. The cabin crew came across as unprofessional and indifferent, often behaving as though they were doing passengers a favour rather than providing the service we paid for.

The 9.5-hour flight was extremely uncomfortable because the cabin remained unbearably hot throughout the journey. Despite repeated complaints from passengers, nothing meaningful was done to resolve the issue, turning the flight into an exhausting experience.

The cabin manager’s handling of an onboard incident was equally disappointing. Instead of responding calmly and professionally, he escalated the situation in a way that felt intimidating and included what I perceived as threats toward a passenger.

For the premium fares Etihad charges, passengers should expect exceptional service, professionalism, and comfort. Unfortunately, this flight delivered none of those. After more than two decades of flying with Etihad, I never imagined I would say this, but I will not be choosing this airline again and will be looking elsewhere for future travel.

I’m extremely disappointed with Etihad Airways and would never recommend them. My husband and I spent over $12,000 on flights from Toronto to Bangkok, and during the online booking process their system glitched, displayed an error message, and our reservation ended up with the wrong arrival time.

I contacted customer service immediately, provided screenshots showing the system error, and was told the issue would be reviewed. After weeks of waiting and multiple follow-ups, I was ultimately told nothing could be done unless we paid an additional $1,088. Even after providing evidence, the best resolution offered was waiving part of the change fee while still requiring us to pay the fare difference.

For a company that charges premium prices, this level of customer service and accountability is unacceptable. We acted in good faith, provided proof, and still received no meaningful support. Never again. @Etihad Airways, your IT systems and customer service processes need serious improvement

Wij hebben bewust gekozen voor een duurder Economy Deluxe-pakket bij Etihad omdat daar onder andere extra beenruimte bij inbegrepen was. Kort voor vertrek kregen wij te horen dat onze extra beenruimte-stoelen vanwege een wijziging in de vliegtuigconfiguratie niet langer beschikbaar zijn.

Hoewel Etihad aangeeft als compensatie 5.000 Guest Miles toe te kennen, lost dit het daadwerkelijke probleem niet op. De extra beenruimte waarvoor wij bewust hebben betaald is verdwenen, terwijl op dezelfde vlucht nog steeds extra beenruimte-stoelen beschikbaar zijn. Om deze te kunnen selecteren, zouden wij opnieuw moeten betalen. Dat vinden wij onacceptabel.

Wat deze ervaring nog frustrerender maakt, is de klantenservice. We hebben inmiddels meerdere keren contact opgenomen om een oplossing te vinden. Telkens wordt aangegeven dat iemand ons zal terugbellen, maar tot op heden is dat geen enkele keer gebeurd. Hierdoor voelen wij ons niet serieus genomen als klant.

Wij begrijpen dat operationele wijzigingen kunnen voorkomen, maar wanneer een luchtvaartmaatschappij een betaald voordeel niet meer kan leveren, mag van haar worden verwacht dat zij een gelijkwaardig alternatief aanbiedt zonder extra kosten of een passende financiële compensatie verstrekt.

Helaas laten zowel de communicatie als de geboden oplossing op dit moment veel te wensen over. Op basis van deze ervaring zouden wij Etihad niet aanbevelen.

Je souhaite exprimer mon profond mécontentement concernant la politique tarifaire d'Etihad Airways.
Je trouve inadmissible que l'ajout d'un bagage en soute soit facturé à un prix aussi élevé. Payer environ 100 € pour un petit bagage et 463 € pour un bagage de 25 kg pour un seul trajet est, selon moi, totalement disproportionné.
Je suis également très déçue de constater que les enfants ne peuvent pas emporter un petit sac à dos personnel en plus de leur bagage cabine. Cette politique manque de souplesse et complique le voyage des familles.
Ces tarifs et ces restrictions donnent une très mauvaise image de votre compagnie. J'espère qu'Etihad Airways prendra en considération les remarques de ses clients et révisera sa politique concernant les bagages afin de proposer des conditions plus justes et plus adaptées aux familles.

In October 2025, my wife and I booked a round-trip flight with Etihad Airways from Zurich to Bangkok (booking references 8ZT75V and 8ZRUFX). Our return flights scheduled for 5 March 2026 were cancelled by Etihad Airways, the day before the scheduled departure.
Upon cancellation, we immediately contacted Etihad's customer service to request rerouting at the earliest opportunity, as we were required to return to Switzerland for professional reasons. The only alternative offered was a flight departing seven days later, on 12 March 2026, routing through Abu Dhabi — at a time when Swiss federal authorities had issued an advisory recommending citizens avoid travel through the UAE. No earlier alternative was proposed and the flights were not guaranteed.
Left without a viable option, we were compelled to arrange and fund our own return transportation to Switzerland, incurring significant additional costs for alternative flights, accommodation, meals, and local transport during the extended and unplanned stay.
We subsequently submitted a formal claim to Etihad Airways totalling CHF 4'580.49 under the applicable passenger rights regulations, covering unused ticket refunds, duty of care expenses, and alternative transport costs. Over the course of several months, Etihad rejected our claim on successively different legal grounds — first citing the UAE airspace closure, then Thai passenger rights law — without ever engaging substantively with the legal arguments raised. On 1 July 2026, Etihad unilaterally declared the case closed, offering no reimbursement of any kind.
We were stranded abroad for ten days through no fault of our own, as a direct consequence of a decision taken unilaterally by Etihad Airways. The financial and personal cost was considerable. The response from the airline was, to put it plainly, non-existent.
Etihad Airways' current brand tagline is "Choose Well."
In hindsight, we wish we had.

You would think they are a small budget airline. My flight from Athens was delayed and missed my connecting flight. I was made to board a 2.25am flight to an alternative destination, when I specifically told them to board the early morning flight. Thus, I had to pay a hotel at my destination plus my suitcase did not arrive until the next case. Idiots ! They had 4 hours to switch the suitcase to the correct flight !
Transit service you say? I had to wait 2 hours in queue to finally get a response along with about 100 more people and only 3 Etihad employees in attendance. They gave me a meal voucher that was never activated and I forked out my own money to eat. The people I spoke to were clueless, incompetent and no one claimed responsibility. Never Again!!!

Een tip voor het management, tijdens onze vlucht van Manila-Abu Dhabi was het cabine personeel ronduit chagrijnig en onbeleefd, als er wat speelt binnen de werksfeer bij Etihad hoeven de passagiers daar niet de dupe van te worden, kortom het werkethos op bovengenoemde vlucht was onder de maat, arrogant gedrag hoort niet in een service verlenend bedrijf en de tickets zijn prijzig genoeg.

Très mauvaise expérience avec Etihad.

Mon mari est en situation de handicap et nous avions bien une assistance prévue. Malgré cela, nous avons été placés tout au fond de l’avion et, à cause du retard du vol, nous avons dû courir pour ne pas rater notre correspondance. Une situation particulièrement difficile et stressante compte tenu du handicap de mon mari.

Et comme si cela ne suffisait pas, un de nos bagages a été perdu à l’aéroport Charles-de-Gaulle. Lorsque nous sommes allés demander de l’aide auprès de la personne qui travaillait pour Etihad, nous avons été très mal accueillis. Son attitude nous a semblé désagréable et méprisante, alors que nous étions déjà très stressés par la perte de notre bagage.

Nous sommes extrêmement déçus de cette expérience. Nous attendions davantage de respect, d’écoute et de considération, particulièrement envers une personne en situation de handicap.

Une expérience très pénible du début à la fin

Their flights attendants are discriminatory and disrespectful. The worst.

On my way back to Europe the initial flight was cancelled due to the war problems in middle east, i got an offer for another flight, a day later, with guranteed seat march 14th 2026 from BKK to AMS, 7 hourd before this flight i got an email they could not provide me a seat on this guaranteed flight, denied boarding.... so, luckily i found an alternative flight to get home, over India....
Back home i started a normal and sophisticated conversation with Etihad, they did not compensate me a penny. Send multiple emails to them.
The worst experience i had, i suggest anyone not to travel with this so called "high end" company.
Very disappointing.
Will not travel the rest of my life with Etihad.
Willem van Driel

The worst service, customer service, and seats, etc. Never will I fly on Etihad ever again.

Maiia from departures in Dublin airport is a star. I’ve been stressed about this flight all week as there were issues with the seating. I didn’t have the correct visa printed and Maiia did everything for me and calmed me straight away she is the best 🙏

We had the worst experience at Manchester customer care service.
The team leader was very racist and asked us to leave 11yr old child behind so we may not loose on our tickets.
The evisa could not open due to technical problems with the internet.With all payment and approval proof from the immigration shown,they declined and threatened to call us police just because we were insisting on them confirming with the immigration to prove that we had the evisa.
We finally got home past midnight with children requested if we could be rescheduled to the next flight which they declined we requested if we could pay for one way ticket so we don’t loose on our return ticket.They calculated and asked us to pay £7200 for the family and put a no show comment on us with a penalty of £450 each making it impossible to travel.
The customer team number is not working when the airline is called,they automatically refer you to call centre in India.
It was the fast time using Etihad and what we underwent with my family at the airport was so distressful.
This is the worst airline with poor customer care service.They have no empathy,poor customer care service.So sad and distressed both emotionally,psychologically and financially.

Title: Horrific experience: Food poisoning on board, missed connection, and ruined medication

Review:I had an absolutely horrific experience flying with Etihad Airways on flight EY407 from Bangkok on July 5. After consuming the meal provided on board, I developed acute food poisoning. I suffered from severe, uncontrollable nausea and diarrhea right in the middle of the journey.My physical condition deteriorated so rapidly that it was completely impossible for me to board my connecting flight. Because I had to abort my trip and reclaim my checked baggage outside the transit area, my 3-month supply of critical health medication was completely lost and ruined due to the forced disruption.As soon as I was able to leave the airport, I immediately visited a doctor. The physician officially confirmed severe food poisoning and issued all the necessary medical certificates. I saved every single receipt for the doctor's visit, medications, and the new tickets I was forced to purchase out of my own pocket.Despite presenting solid medical proof and a clear chain of events caused by their catering, Etihad Airways completely rejected my compensation claim and denied any responsibility. They poisoned me, ruined my health, caused the loss of my critical medication, and now they simply wash their hands of it. Their safety standards are dangerous, and their customer service has zero empathy. Avoid this airline at all costs if you value your health and safety!
Etihad reference: 2607055970230
and 2607135990981

Complaint Regarding My Travel Experience – Etihad Airways (Flight EY311)
On 22 July, I traveled with Etihad Airways on flight EY311 from Kabul to Amsterdam via Abu Dhabi.
Unfortunately, my experience at the Etihad check-in counter in Kabul was extremely disappointing and far below the level of service I expected from a world-class airline.
The behavior of the check-in staff was, in my opinion, unprofessional, unfriendly, and lacking basic customer respect. Many passengers were visibly upset because of the way they were treated.
The biggest issue was the excessive baggage charges. Passengers with only 1 to 5 kilograms of excess baggage were required to pay USD 125, and those paying by card were charged an additional 5% processing fee. Passengers were told that if they did not pay these charges, they would not be allowed to board their flight.
In my own case, I had only 3.8 kg of excess baggage, yet I was forced to pay USD 132. I also witnessed the staff weighing laptop bags, and many passengers had to open their suitcases at the counter to remove personal belongings or pay significant additional fees. This created unnecessary stress, embarrassment, and frustration for many travelers.
I understand that airlines must enforce baggage policies. However, these rules should be applied with professionalism, transparency, fairness, and respect. The experience at the Kabul check-in counter did not reflect the high standards that Etihad Airways is known for.
I sincerely hope Etihad Airways investigates the conduct of its ground handling staff in Kabul and takes appropriate action to improve customer service so that future passengers receive the respectful treatment they deserve.

Unfassbar wie hier mit den Kunden umgegangen wird.
Wir haben unseren Anschlussflug in Abu Dhabi verpasst.
Daher steht uns eine Ausgleichsentschädigung nach EU-Recht zu. Die Airline beruft sich auf Außergewöhnliche Umstände. Der Fakt ist, wir sind einfach zu spät in Düsseldorf losgeflogen. Auf Nachfrage Ihre Aussage mittels dem offiziellen ATC Slot zu beweisen, wurde einfach ignoriert.
Dann gehen wir nun eben den nächsten Schritt um an unser Geld zu kommen...
Flüge selbst waren absolut in Ordnung, aber diese Verhalten im Nachgang gehört auch zu einer Bewertung und lassen mich nur zu diesem Entschluss kommen...