Etihad Recenzje 

Solid one start to Etihad. Great planes, comfortable seats, ok food, excellent airport: new and clean with easy checkin and immigration. And completely incompetent, rude, disrespectful customer service, both offline (at the airport) and online. Planes are delayed and then you are on your own. Horrible customer support processes, just a complete disaster and peak of disrespect and negligence. They don't care about customers, everything is outsourced, no standards, no processes, no culture, no basic respect to people impacted by their poor time management and delays.

This airline is terrible; they don't even know their pet travel rules. We flew with our dog from Moscow to Abu Dhabi, and nowhere were all the required documents listed, neither when we called customer service nor in any email correspondence. We wrote numerous letters, constantly demanding the same documents, so it seems they don't even look at what documents you provide. And nowhere did they mention that a Customs Bill of Entry document is required, nor did they mention it in any email. We arrived at the airport and spent two and a half hours at the check-in counter with three children trying to get this document. After reading all the travel rules, the flight attendant forced us to move to the window seat because the dog was supposed to fly in a carrier near the window. Even though this is not listed anywhere in the airline's rules, she demanded we move and threatened to call the police. This is the worst flight, and even a successful airline. Train your employees on the rules.

Ik heb alleen maar hele goed ervaringen gehad met Ethiad. De crew is enorm behulpzaam

⭐ Très mauvaise expérience avec Etihad Airways

Une situation mal gérée au départ, suivie d’une facturation de 4 060 € que je conteste. Malgré les échanges avec le personnel sur place, je dois maintenant gérer un litige de plusieurs milliers d’euros pendant mes vacances.

Très déçu par Etihad et par la gestion de cette situation.

Je les ai contacté le 04 août et à part dire qu il regarde pas de son pas d image.

Inadmissible de prendre 10 jours pour voir l évidence!!!

Since 2013 I have been traveling frequently to the United Arab Emirates for work as an expat. Among all the airlines, unfortunately, Etihad Airways is currently the only one that allows small pets to travel in the cabin.
I therefore decided to give it a try and ,honestly, it will be my first and last time flying. Our outbound flight, about a year ago ( before the outbreak the war), got off to the worst possible start. We arrived at Milan Malpensa airport on time, only to discover that, due to an error on Etihad’s part, we had been assigned seven seats instead of three. There were three of us traveling, plus our dog, and they were unable to correct the booking without cancelling and reissuing all of our tickets. As a result, we had to return home and then travel back to Milan that same evening to catch the overnight flight. The only positive aspect of that entire experience was the cabin crew on that flight. They were professional, welcoming and very clear in explaining all the procedures. They even complimented us on our dog’s exemplary behavior. Although our dog is calm, the reassuring attitude from the crew helped him remain relaxed throughout the flight, and he did not disturb any of the other passengers. On that occasion, the professionalism of the crew at least made up for the inconvenience we had experienced before boarding. Our return flight, which took place two days ago, was a complete different story. A few days before departure, we were informed that, due to yet another mistake by the airline, although our dog’s reservation had been confirmed, there was no longer a seat available for him. This caused us significant financial damage because, with almost a year having passed since our arrival, we were no longer able to change the dates of our tickets. We were therefore forced to purchase new tickets and postpone our return once again. Unfortunately, the problems did not end there. Once on board, we found ourselves dealing with the cabin crew whose behavior can only be described as highly unprofessional.
During takeoff, we were asked to place our dog inside his carrier. A passenger sitting across from us politely asked why the dog had to remain confined inside the carrier. The flight attendant responded in a rude and irritated tone, repeatedly saying “it’s not allowed, it’s not allowed!”, without offering any explanation, as if a simple question had somehow offended him.
We placed our dog inside the carrier and set it on the seat. The same flight attendant then instructed us to fasten the seat belt around the carrier, which we did without hesitation.
A few minutes later, the senior cabin crew member approached us. Seeing the carrier on the seat (a seat we had specifically paid an additional fee for, in accordance with the airline’s pet travel policy) she began gesturing and, incredibly, instead of speaking to us properly, she made a hand gesture indicating that the carrier should be moved down to the floor in front of the seat.
Despite the discourteous manner in which this request was made, we complied immediately. Once takeoff was completed, we placed the carrier back on the seat and the same crew member instructed us to keep it there for the remainder of the flight. Once again, we followed her instructions exactly. By that point, however, the constant contradictory instructions, repeatedly moving the carrier from the seat to the floor and back again, and the way we had been treated had frightened our dog so badly that he began crying and could not be comforted.
My husband politely asked whether it would be possible to unzip the carrier slightly, allowing our dog to put just his nose outside so that we could reassure him and calm him.
The response we received was that the other passengers “must not see the dog” and that “these are the procedures”, showing absolutely no empathy or willingness to help despite the obvious distress of the animal.
The result was a disastrous flight.
Our dog cried for almost the entire journey.
We also witnessed unpleasant reactions from other passengers who became increasingly irritated by his crying. One passenger bent forward, covered both his ears with his hands, and shook his head in frustration. Another even went so far as to threaten to kill our dog. In both situations, the cabin crew did absolutely nothing.
In fact, the flight attendant sitting opposite to us casually started chatting and laughing with the very passenger who had just threatened our dog.
When we landed, that same flight attendant even had the nerve to say “arrivederci” (see you again) to us in Italian.
My answer was the same one I repeated here: “never again.”
Based on our experience, I cannot recommend this airline to anyone traveling with or without a pet.

Ich habe Flüge über Etihad gebucht und die Zahlung per Kreditkarte bei Etihad zu einem Fehler geführt. Dann habe ich mit PayPal gezahlt und das hat funktioniert. Aber das Problem ist, dass Etihad dennoch den Betrag auf der Kreditkarte geblockt hat und der jetzt auf absehbare Zeit (laut Etihad 21 Arbeitstage, also 4-5 Wochen) geblockt bleibt. Das finde ich nicht akzeptabel, insbesondere weil wir hier über Beträge von über 2500€ reden. Das scheint aber die "normale Firmen-Policy" zu sein. Wenn ihr euch also nicht leisten könnt den Betrag für eine gewisse Zeit mehrfach abgebucht zu bekommen, würde ich wo anders buchen.

Ich hoffe zumindest mal, dass der Betrag noch entblockt wird, dass ist noch nicht garantiert. Falls der Betrag sogar noch abgebucht wird, bringe ich hier ein Update.

Attention ne passez JAMAIS par cette compagnie ! Des voleurs!
3 jours que j attend un remboursement de leur pars!
10 appels 6 mails une communication via chat bot qui ne sert a rien!
Je vous déconseille de passez par cette compagnie.

DONT FLY WITH THEM, im really at my break down writing this, before never had an issue, but lately the custom service when is there an issue its the never ending nightmare.. Book a flight and they dont let me fly because of overbooked seats, so i have to wait for next day flight and get the voucher which dont work for using, im trying to contact them for 2weeks , call them, text them, email them. When calling them it costs me 6€ per 1min. And nothing get solved they says i need to send an email which i do but wait for 1weeks to get a respond, where they says, i need to call. So nothing have solves, just me spending over 60€ for calling to UAE, with the voucher which i cannot use.

AVOID ETIHAD — Gold member, and they’re holding 1,700 of my money.
On 24 July I tried to book a flight. Their system errored, no ticket was issued — but they still took a 1,700 charge from my card. I had to book the same flight again and pay a second time, at a higher price because the fare had gone up while their system failed.
Since then: 6–7 calls to customer service, each one worse than the last. Rude, dismissive, zero accountability. They told me 14 days maximum to release my funds. It’s now past 14 days and I still don’t have access to my money.
I’m an Etihad Gold card holder. I’ve flown this airline enough to know what it used to be. It is not that airline anymore. If something goes wrong, you will be charged, ignored, and left chasing your own money for weeks.
Book elsewhere.

Never buy economic flight from Etihad. At the airport they can cancel your flight mentioning that flight is overbooked. I paid for ticket and got confirmation email but still there is no guarantee to fly with them. I was flying from AUH to COK

Many travelers judge an airline not only by its aircraft or destinations, but by how it treats its passengers when they need assistance. Today, I experienced firsthand how Etihad Airways approaches customer service.

I had a 14-hour overnight layover in Abu Dhabi, so I asked whether I could receive a complimentary hotel. After all, Etihad frequently promotes its stopover offers and free hotel packages on its website.

Unfortunately, I learned that not all passengers are treated equally. Because I booked my ticket through a travel agency rather than directly with Etihad, I was not eligible. Even if I had booked directly, a 14-hour overnight layover still wouldn't qualify. In fact, even a 17-hour or 23-hour stopover would not be enough under their policy.

While I understand that companies have terms and conditions, what disappointed me most was the realization that the customer experience depends so heavily on how and where the ticket was purchased, rather than on the passenger's actual situation.

A 14-hour overnight connection means spending the entire night in an airport. For an airline that markets itself as a premium carrier, I expected a more customer-focused approach. Instead, the experience left me feeling that, in this respect, there was little difference between flying with a premium airline and a low-cost carrier.

Policies are one thing, but how an airline chooses to look after its passengers says far more about its brand than any advertising campaign ever could.

Nog steeds geen geld terug ontvangen van een vlucht naar Shanghai in Maart 2025 die Etihad zelf geannuleerd had.
Nog steeds zijn we met verschillende instanties bezig, en er is geen medewerking vanuit Etihad waardoor het niet vordert. We geven niet op.
Het zijn oplichters. Wij zullen nooit meer een vlucht via Etihad boeken en raden dit iedereen ook echt af.

I have used Etihad heathrow to bangkok twice, and both times excellent in all ways, having just returned 3 days ago I can be honest and say everything has improved. Bangkok and Abu dhabi very smooth..helpful.. a380 jetplane is excellent..roomy,quiet and comfortable..food good. In house movies etc good.. overall a big improvement on older planes..would recommend to anyone.. service,mobile app,checkin etc I found at 67yr old so easy and good..

Terrible customer service.
After having a broken seat for a fully packed 7 hour flight, I was offered a small 50$ voucher. I was told I could use it or give it to a friend, as I went to ask how to give it to a friend I was completly misguided by an agent, and now have the money locked on my account.

It amazes me how poor the whole service is. If etihad ever sees this review and cares to look at what happened here is the case number:

Case number #9393485

Tenemos unos vuelos de ida y vuelta con esta compañía y la vuelta nos las han cambiado DOS, perjudicándonos economicamente, además también en los días de vacaciones, ya que las cogimos en función del horario de vuelta que contratamos en su día.
Aunque la ley les ampare no nos parece serio por su parte.
Mal, muy mal.

I rarely leave negative reviews, but this experience deserves one.

I relied on information provided by an Etihad phone support agent, who clearly told me that I could still purchase my ticket until 9:50 pm.

Based on that information, I went to the airport instead of purchasing the ticket earlier. I arrived before the time I had been instructed. However, the Etihad app refused the purchase with the message “Flight departure is too soon,” and the airport staff also refused to sell me the ticket or check me in.

A second Etihad agent later confirmed that the first agent had provided incorrect information.

My complaint has never been about missing a flight. It is about losing the opportunity to travel because I relied on incorrect information provided by Etihad’s own staff.

Despite providing screenshots, call records, and a detailed explanation, customer service repeatedly ignored my actual complaint and simply told me to “buy another ticket.”

I expected Etihad to investigate the misinformation, acknowledge the mistake, and offer a reasonable solution or goodwill compensation. Instead, my concern was repeatedly dismissed.

This experience caused me unnecessary financial loss, hours of stress at the airport, and an extremely disappointing customer service experience.

I sincerely hope Etihad improves the training of its phone support agents and the way it handles legitimate customer complaints.

I have been trying to resolve a complaint with Etihad Airways since September 2025.
During Etihad's upgrade bidding process, the online interface displayed an amount that I reasonably understood to be €525 per passenger. I was subsequently charged €3,525 per passenger, for a total of €7,050 for two passengers. Etihad later acknowledged that there had been a display glitch affecting the amount shown on the website and subsequently corrected it on their website.
My concern is not that a mistake occurred. Mistakes happen.
My concern is that despite acknowledging the display error, Etihad refused to accept any responsibility for its consequences. Over the following months I contacted customer service repeatedly, escalated the matter to management, submitted a report through Etihad's internal EthicsPoint process, and involved my legal protection insurer.
Throughout the process I proposed a compromise settlement under which Etihad would retain €1,050 and refund the remaining €6,000. No agreement was reached.
What disappointed me most was not the dispute itself, but the very prolonged complaint-handling process and the difficulty in obtaining meaningful engagement.
Based on this experience, I truly cannot recommend Etihad's customer complaint process.
I remain willing to resolve this matter amicably and will update this review if Etihad engages constructively.

They lie with hours !!! They sell tickets for diffrent trip hours. They sell for 14h, but flight is 21 hours. They don’t respect people, time. This is worst airlines, which I saw. I have more than 1000 flights in my life and it’s my first bad opinion! Never choose Etihad!

NIE WIEDER!!! Bei Buchung kostet Aufgabegepäck 20-30 EUR, bei meiner Buchung wurde es mir dann nicht mehr angeboten und ich hab ohne gebucht.
Jetzt kann ich nur auf Etihad dazubuchen, 20kg fast 200 EUR für eine Strecke...
Das war meine letzte Buchung bei Etihad!!!

Your team repeatedly contacted me, encouraging me to change the dates of my trip and they been changed 3 times to a first flight. However, during this process, one of your messages resulted in my return itinerary being changed incorrectly, and my flight from Koh Samui to Bangkok was cancelled without my authorization. As a result, I am now forced to find a solution to a problem that I did not create and should never have had to deal with.