Singapore Airlines Recenzje 1210

Mein Erlebnis mit Singapore Airlines war leider das schlechteste, das ich jemals mit einer Premium Airline hatte.
Das Essen schmeckt überhaupt nicht. Ich weiß, essen im Flugzeug ist meistens nicht gerade das Beste, aber verglichen mit Lufthansa oder Thai Airways war es wirklich nicht gut.
Das schlimmste war, dass mein Partner und ich nicht zusammen sitzen konnten. Wir haben 5 Minuten, nachdem Online Check-in begonnen hat, eingecheckt. Und trotzdem hatten wir keine Möglichkeit, uns zusammen zu setzen. Wir haben mehrere Versuche unternommen, mit der Airline zu kommunizieren, öfters gebeten, irgendetwas zu ermöglichen. Sie antworten zwar immer sehr freundlich, aber es kam uns so vor, als würden sie uns nur immer zur nächsten Nummer weiterschieben. Wir haben uns auf jeden Fall nicht ernst genommen gefühlt. Und dass man bei einem Langstreckenflug von 12 Stunden getrennt sitzen muss, ist uns bei einer anderen premium Airline noch nie passiert.
Des weiteren hat sich so mancher vom Personal unangenehm misstrauisch verhalten. Wir haben nach zwei Bier gefragt, damit wir nicht zweimal nachfragen müssten (was ja auch dem Personal Arbeit ersparen würde). Der Stewardess war allerdings sehr skeptisch und hat uns das Gefühl gegeben, wir würden die unbegrenzten Freigetränke ausnutzen und etwas einstecken. Dabei waren das nur zwei Dosen Bier, um die wir gebeten haben...
Insgesamt fand ich all diese Ereignisse wirklich enttäuschend und habe mich nicht so behandelt gefühlt, wie man sich auf einem Premium Flug von 12 Stunden fühlen sollte. Ich verstehe nicht, warum Singapore Airlines so hochgelobt wird. Meine Erfahrungen mit Thai Airways beispielsweise waren perfekt. Dort wurde sich um alle Bedürfnisse gekümmert und alles möglich gemacht.
Es tut mir wirklich leid, aber alles was ich mit Singapore Airlines erlebt habe spricht gegen sie.

Everything went great, the only downside is that baggage transportation is very expensive.

I’ve flown with Singapore Airlines several times in the past and always chose them because of their strong reputation—but this recent experience was incredibly disappointing.

We travelled with three young children (twin toddlers and a 6-year-old). On our first flight, there were no children’s activity packs, and basic requests like milk for our kids were never fulfilled.

The real issue came on the return journey.

Our flight into Singapore was delayed by almost 2 hours, causing us to miss our connection to London. Despite this being entirely the airline’s fault, no real effort was made to help us make the connection. We were even led to believe the gate had been informed we were on our way—only to arrive and be told it was closed, while the plane was still there.

A short delay of 15–20 minutes could have prevented what followed: nearly 48 hours of disruption, multiple rebookings, and being forced to take an additional flight via Beijing with three exhausted children.

The situation was made worse by poor communication and repeated mistakes from staff:

-Conflicting information about flights
-Being told to rush across terminals for a flight we weren’t even booked on
-Incorrect hotel bookings
-No clear or consistent support

We ended up arriving home more than a day late, missing an important family event and leaving our children exhausted before returning to school.

While some individual staff members were kind, the overall experience showed a lack of organisation, communication, and care—especially for families.

Very disappointing from an airline that markets itself as premium.

Ich finde, dass diese Airline,eines der besten mit den ich jemals geflogen bin. SQ326 von Frankfurt/Main nach Singapur . Das Essen war perfekt ! Das Flugpersonal war sehr freundlich und das Entertainment war auch top ! Auf diesen 12,5 Stunden Flug hab ich es genossen am Bord zu sein. Diese Airline ist sehr empfehlenswert .

1 of the nicer airlines compared to others. Happy to recommend it to people. Much nicer than most airlines regarding the seating/comfort and lavish look.

Firstly I’d like to say I’ve used Singapore regularly to fly London to Adelaide and the staff on board the flights are fantastic. Nothing is to much trouble a credit to the company. However when things go wrong and you want customer service to sort things out after the flight this is when it all falls down. In January we had over 13 hour delay to our flight and have been trying to claim compensation under EU regs since January. All Singapore say is they are investigating what caused the delay. Please tell me it doesn’t take over 3 months to find out why one of your flights was delayed???? Add to this when you ring customer service for an update they state it’s another department that is dealing with it and they are not allowed to transfer customers to them. They state they will email them and get them to get in touch. They don’t time after time I’ve been told somebody would contact me nothing. All I ask is regular updates of why it is taking so long and when can I expect a resolution. After all the good service from flight staff the after sales really lets them down.

Awful paid for upgrade experience !! I would like to say I have flown singapore before this flight and thought they were amazing. So, for the flight to my engagement I thought I would upgrade to premium economy. This was paid for at the gate for £350 per person. During the flight the meal times where off and given at irregular times, the staff where rude and all in all the experience was awful. When I raised this with Singapore they advised they where aware of the flight and the issues raised but didn't feel the need to give any form of compensation!!! A real shame this airline has gone downhill. Avoid if you can book only if you must.

Had us sitting in the tarmac for 4 1/2 hours before they cancelled our flight. Ended up with a 10 hour delay, missed our transfer. Which they did reorganise but didn't give us any details until we reached Singapore. Lost our bags for 2 days on the way to our holiday in Thailand even after we confirmed with ground staff in Singapore that they were going to be on our connecting flight and then lost them again on the way home to Melbourne.

Worst experience I have ever had with an airline, no accountability and absolutely no communication or effort into trying to rebook us onto another flight that was leaving the same morning ours was cancelled. Instead they were pushing people to wait for 12 hours for a replacement plane to arrive. Offering to pay for an uber so we could go away until they connected us to tell us to come back to the airport.

Also we had to pay for wifi to rearrange our transfers only to find that the internet on the plane wasn't working.

Fly with someone else if you want to start your holiday on time with your belongings

8. april SQ351 gate C33 Marie var høflig, imødekommende og super hjælpsom. En super frontperson for Singapore Airlines

I only rate 1 star because it seems I cannot give them zero stars. I have had an experience from hell with Singapore Airlines. I was a long time gold frequent flyer with Singapore and now I am on the hunt for a better airline. They are useless. They have wasted 4 hours of my time being unable to change a ticket and then scam me for 400 dollars even though I have a full flex ticket (Because there is a price difference, and it doesnt matter what day I want to fly, there is still a price difference). I have never had such a bad customer experience with an airline. I have better Customer Service from the low cost carriers.

I purchased my ticket through their website and found the whole process quick, convenient, and hassle-free. Everything was straightforward and efficient, with no unnecessary complications—exactly how it should be.

Vi havde booket en rejse fra Tokyo til København med en kort og effektiv mellemlanding i Singapore. Efterfølgende bliver vi så ombooket til en afgang mange timer tidligere – hvilket resulterer i omkring 9 timers ventetid i Singapore. Det gør rejsen markant længere og langt mere belastende.

Derudover mistede vi reelt en hel rejsedag i Tokyo, fordi vi nu skulle afsted langt tidligere end planlagt.

Det mest frustrerende er, at det virker som om, de har solgt en rejse, som de reelt ikke kunne levere. Hvis vi var blevet informeret kort efter booking, kunne vi have fundet andre billetter til en fornuftig pris. I stedet får vi besked sent i forløbet, hvor priserne er steget, og mulighederne er væk.

Sagsbehandlingen trak også unødigt ud, og imens forsvandt de få alternativer, der faktisk fandtes. Vi foreslog selv løsninger – bl.a. via deres samarbejdspartnere – men det blev afvist med henvisning til interne regler.

Til sidst stod vi reelt uden valg og måtte acceptere en klart dårligere rejse – hvilket vi gjorde under protest.

Det er især skuffende, at selskabet ikke var villige til at kompensere på nogen måde – hverken via upgrade, loungeadgang eller anden form for løsning – selvom rejsen blev væsentligt forringet.

Kundeservice var høflig, men det ændrer ikke på, at hele håndteringen var under niveau og langt fra det, man forventer af et selskab som Singapore Airlines

Singapore Airlines a perdu nos bagages lors d'un vol Paris Singapour.
11 jours sans nos 2 valises en soute, que nous avons pu récupérer à Hong kong.
A l'aeroport de Singapour, une carte bleue créditée de 300 dollars pour 3 personnes nous est donnée.
Nous effectuons des achats de 1ère nécéssité, puis durant 11 jours de quoi nous laver, nous habiller....

Une fois rentré, nous leur avons demande un dédommagement pour le préjudice subi (11 jours sans bagages, 2 jours passé à faire des achats, préjudice moral...) Résultat : 130 euros de dédommagement pour trois personnes !! Une honte !

I had a very frustrating experience with both OOJO and Singapore Airlines while trying to reschedule my mother’s ticket due to a genuine medical condition.
I first contacted them on March 19th to request rescheduling for my mother (XXXX). At that time, the ticket price for April 26th was around $350. I was instructed to submit a medical certificate and was clearly told that this would be handled as a medical case and that a waiver would be applied. I submitted the required medical certificate promptly, and the case was escalated for review. However, there was no response or update for over 10 days despite follow-ups. During this time, I was repeatedly redirected between OOJO and Singapore Airlines. OOJO informed me that they could not take action and asked me to contact the airline, while Singapore Airlines asked me to go through the travel agency. This lack of coordination caused unnecessary delays and confusion. Due to this delay, the ticket price for the same date increased significantly to around $1000. I am now being asked to pay approximately $1300 to rebook the same flight. Had I been informed upfront that I would need to pay such a high amount, I would have simply rebooked the ticket myself earlier at the original fare of $350. Instead, I relied on the guidance provided and followed the process as instructed, which resulted in financial loss, stress, and unnecessary back-and-forth. This situation feels extremely unfair, especially since I was assured that a waiver would be applied. I submitted all required documentation on time. The delay was entirely due to lack of response and coordination. I expected better transparency, timely handling, and accountability, particularly in a genuine medical situation. I would never travel with Singapore airlines. Worst customer service. In this 12 days period they escalated the Service Request and created two Service Requests for this issue and still no response from them.

Over 3 weeks (nearly a month) of emails with Singapore Airlines support for an OTP issue that prevented me from verifying/updating my KrisFlyer profile on the app/website. I tried multiple networks (Wi‑Fi/mobile data), multiple devices (app + laptop website), and repeated OTP requests.

I shared a clear diagnostic indicating a likely system/workflow issue: OTP worked in “Manage Booking,” but failed consistently in “Profile → Update profile information,” and the email OTP option was greyed out/unavailable in that profile flow.

Support repeatedly sent generic scripts (check spam/network, contact carrier, try again/change number) and asked for screenshots, but provided no effective workaround, no clear escalation result, and no timeline. With an upcoming flight, this was time‑consuming and stressful. Final outcome: never fixed.

regional business class seats are terrible and no flight to osaka have a choice of longhaul cabin , only one to haneda despite being 7h flight they are considered regional when hkg , manila, shanghai, jakarta which are short flights can enjoy the confort of a decent business class. Adding since 5/6 years quality of food had gone downhill at fast pace. Too expensive and too uncofortable

Wir haben versehentlich bei der Buchung den Vor und Nachnahme vertauscht.Mit dem Anruf im Service Center ( Verbindung nach ca.20 Sekunden) wurde mir umgehend durch eine sehr freundliche und kompetente Mitarbeiterin geholfen. Namen wurden geändert. Der gebuchte Sitzplatz musste durch die Mitarbeiterin storniert werden und gleich von ihr neu gebucht. Vielen Dank für die freundliche Hilfe.

Very disappointing experience on the first occasion on which I have attempted to redeem Krisflyer miles for accommodation. Despite having more miles than the advertised price for the room, I found I was still required to pay a fee and a further amount for accommodation which was almost the same as it was pre redemption. I have attempted to resolve this countless times with Krisflyer Vrooms directly but have not yet been able to secure accomodation using miles. I will not use this supposed service again and would not recommend it to others.

Esperienza estremamente positiva con il servizio clienti italiano di Singapore Airlines. Il team si è dimostrato gentile, preciso, efficiente e disponibile nell’aiutarmi a gestire un problema legato al mio viaggio.
Ho potuto apprezzare un approccio umano e a una cortesia che, sinceramente, non considero affatto scontati in un servizio clienti. È stato un supporto davvero rassicurante e di grande qualità.
Per il momento posso esprimere un giudizio superlativo: vedremo come sarà il viaggio, ma le premesse sono decisamente ottime.

I picked Singapore Airlines because I had a critical business meeting and needed a “trusted” airline. I learned the hard way that the brand image doesn’t match the reality.

SQ185 (SGN→SIN) on 9 Feb 2026 was delayed due to a technical problem (SIA later said an aircraft fault was detected in pre-flight checks). That delay caused me to miss my London connection (SQ306) even with ~2.5 hours planned between flights. I was stuck for ~12 hours, sent to a hotel ~30 minutes away, and got ~3 hours sleep before returning to the airport. I then arrived late in London and missed my train.

Afterwards it was the usual “we’re sorry” message, but no real accountability: no reimbursement for the actual downstream costs, and no practical resolution beyond generic policy lines. All claims and evidence are documented.

If timing matters to you, don’t fall for the “premium airline” advertisement trap.