Etihad Recenzje 

Customer Service is awful. We had to change our flight to Tokyo due to the War in Iran - changed it to Vietnam in January we lost our free 2 night stop over and have had nothing but hassle trying to communicate with the airline the chat system is very nicely designed etc but the support is woeful the free stop over hotel is still saying 'being booked' despite us being told we cant have it in January everyone you speak to has a different story tried to complain to manager again very poor unhelpful - hotel still booked and flight still showing in my account as the original flight we have changed - website and service is shocking - we have re booked with BA so never use this airline again.

Le site est une catastrophe, cela charge sans jamais aboutir malgré plusieurs essais via différents logiciels. Ils doivent perdre beaucoup de clients je trouve ca l'amentale de ne pas avoir un site fonctionnel pour une aussi grosse compagnie.

Very disappointed with Etihad’s fare policy. I booked my inbound flight as “Value” and paid an extra £157 for a “Delux” fare on the outbound. When I later tried to cancel, I was told that because the booking contained both fare types, the cancellation was calculated using the lower “Value” fare, effectively making the extra £157 I paid for “Delux” worthless.

Apparently, this policy is mentioned in a single sentence somewhere on the website, but it was not clearly highlighted during booking or included in the PDF ticket. If mixing fare types automatically means the lower fare rules apply to the entire booking, this should be made extremely clear before customers pay extra.

I find this practice very misleading and deeply disappointing from an airline of Etihad’s reputation. Customers should be given clear and prominent information about such important fare restrictions before making a purchase.

Great handling of delays, amazing food and beverage experience. AUH transit is always pleasant.

Mi hermana y yo íbamos a viajar con Etihad. Mi hermana no pudo volar por motivos de fuerza mayor y no querían cambiar el billete al nombre de mi madre para que ella viajara conmigo. En su lugar, he tenido que comprar otro billete a una hora distinta y estando en la puerta de embarque y con asientos de sobra, no me han dejado viajar con ella. Nos ha supuesto un dineral y una barbaridad de horas de ida a Tailandia. No la recomiendo en absoluto, no facilitan nada las cosas y te quieren sacar los ojos.

Extremely disappointing experience with Etihad Airways
Our return flight from Bali to Bahrain with Etihad was changed significantly. The departure was delayed by around 6 hours, and our layover in Abu Dhabi was increased from 1 hour 45 minutes to 9 hours 30 minutes.
As a result, what was originally a roughly 13-hour journey became almost 24 hours. We had already booked accommodation in Bali because of the delay, and we were simply asking Etihad to provide a reasonable place to rest, with food and drinks, during the extremely long layover at Abu Dhabi Airport.
Unfortunately, Etihad refused to provide any assistance.
I also want to make it clear that this was not caused by the current Middle East conflict. The changes to our itinerary and the lack of assistance should not simply be justified by referring to the regional situation. I have also seen complaints from other passengers describing similar problems before the Iran–US–Israel conflict, which makes me question whether this is an ongoing customer-service issue .
I have travelled to many countries and have never experienced such a lack of consideration for passengers. When an airline significantly changes a scheduled journey and turns a short connection into a 9.5-hour layover, I believe passengers deserve some basic support.
This experience has completely changed my opinion of Etihad. After this experience, I will never travel with Etihad again and would seriously reconsider recommending the airline to anyone.
Very disappointing customer service and, in my opinion, an unacceptable way to treat passengers.

Etihad se niega a la devolución del reembolso de los 4 billetes no usados por causa de fuerza mayor medica de mi hija menor de 16 intervenida en un hospital del Bangkok. Imposibilidad a volar no autorización Fit to Fly. Avisé a la compañia con 12 días de antelación a la salida del vuelo desde Phuket. No solo no se dignaron a dar ninguna solución en el momento, si no que 40 días despues desestiman la solucitud de reembolso. Esos si, ellos cancelaron el booking y tuvieron tiempo de liberar asientos.
Tengo que decir que el resto de Hoteles y vuelos internos en Tailandia procedieron a la devolucion de las reservas ya pagadas.

This is honestly unacceptable. It has been 3 months since I’ve been waiting for my ticket refund from Etihad.

For over a month now, I’ve been calling twice a week to ask where my money is. And every single time, I get the same answer: “Your refund is being processed, you just need to be patient.”

How much longer am I supposed to wait? I shouldn’t have to chase my own money and call repeatedly just to get a refund that I’m entitled to.

Etihad — once, but definitely never again. Extremely disappointing customer service and a completely unacceptable way of handling a refund.

I just want my money back. After 3 months, I think I’ve been patient enough.

Kom hjem fra Thailand den 21 marts i år med Norse da Etihad ikke kunne flyve pga krigen i Mellemøsten. Vi fik lovning på at vi fik refunderet billetten hjem da vi måtte betale kassen for nye flybilletter. Nu skriver vi snart september måned og har stadig ikke modtaget en klink ! Har ringet og skrevet utallige gange men intet sker . Sidste gang vi nogensinde køber flybilletter fra Etihad

Paid to change my seat but my booking was cancelled so I never got to use that seat and they have not refunded me despite phoning 4 times. Their customer service is dreadful

Today I asked to book the Residence from Paris to Abu Dhabi with my 3 dogs. They refused and told its not allowed, even the Residence is separated. I asked the call center guy to give me an email to send a request to the management. He refused yo give an email. He said I can give only feedback on the website. For my opinion very poor customer non service. He said this are the rules. I said…. also rules can be changed……

I had an excellent experience with Ethiad it was my first time flying with them and certainly won’t be the last. I flew out of JFK and was a little unprepared not having my arrival card ready for the country I was going too the customer service rep at the counter directed me toward the correct site and also gave me great recommendations for my destination city, I think his name was SM, just amazing customer service all around where usually flying is a total nightmare! Thank You SM and Ethiad!

Avoid Etihad Airways . How they can be a 4 star airline is beyond my imagination. It's an airline that changes departure times all the time . 4 out of 4 times my Etihad flights have been delayed and the next upcoming flight on the 18th August they just informed that the departure time has moved almost 2 more hours . Which means people must spend all night at a very dull and boring Abu Dhabi airport.
Lesson learned. Next time I'm going to south east Asia it's NOT with this terrible airline. Etihad has never really cared for their customers .

Wir haben für 2 Personen gebucht. Etihad hat ohne unser Wissen ein Ticket komplett storniert. Wir haben es erst am Flughafen kurz vor abflug erfahren und sind deshalb in einen riesen Stress geraten. Wir warten bereits seit 2 Monaten auf Erklärung und Rückerstattung vom teuer erworbenen Neuticket.
Wir werden nie wieder mit dieser Airline reisen. Kundenservice - Fehlanzeige

Warning. Travel Alert. Think twice about using this State owned airway. They offer non- refundable self transit connecting flights and then are party to rejection of or do not adequately advise of visa application requirements. Visa is rejected despite Etihad connecting flights and then your flights are rendered useless. They do not provide any care or assistance and are happy to take your money with empty seats, presumably to defray overbooked flights. Think twice. Use another carrier.

Jeg bestilte en flybillet fra Bangkok til Abu dharbi vi skulle flyve Torsdag d. 30 juli flytiden blev ændret af flere omgange 5gange. Det endte med den endelig tid blev lørdag 1 August kl. 17.35 fik aldrig at vide hvorfor.bliver bare holdt som gisler. Frygtelig flyselskab. Meget dårlig oplevelse .flyver ALDRIG med dem igen.

We had a flight from AUH-KHI.The first thing i wanna say is that the front of the seat literally had its ife half out of the seat,second thing is that we were continiously stopping in the middle of taxing,and we had to be on the taxiway for about 2-3hours,half of the plane was so tired some of us including me had connecting flights,we aleady had been sitting in a380 for a LONG time and when this happend this made etihad from my favouriate to my least favouriate plz i would like etihad to buy newer a320neos rather than still having these old planes which are 15+years older,youre risking our lives and risking your reputation

Absolutely trash airline staff at heathrow are not equiped to help you. I had a name issue which the staff could've told me to change for a small fee but they didn't even give me option and closed the counter and left. Costed me more to rebook flight

Worst experience ever, We have boarded more thn hrs, flight is still not moving, ACs are stopped from more than 30 mins. Outside temp is more than 45. I am feeling suffocated ,Flight from Abu dhabi to AHMD. Ey 240- 9th aug. My name is Amit Jaithliya

Solid one start to Etihad. Great planes, comfortable seats, ok food, excellent airport: new and clean with easy checkin and immigration. And completely incompetent, rude, disrespectful customer service, both offline (at the airport) and online. Planes are delayed and then you are on your own. Horrible customer support processes, just a complete disaster and peak of disrespect and negligence. They don't care about customers, everything is outsourced, no standards, no processes, no culture, no basic respect to people impacted by their poor time management and delays.