Etihad Recenzje 

The worst.
Never EVER get on a plane with this company.
You have a problem? Rest assured nobody will help you, be polite and professional and give you compensation. Even Etihad’s branch staff at the airport (Incheon - KR) of your branch confirmed that it’s been years that complains arise even physically and you guys provide 0 compensation. 0 help.
If Etihad damages your goods, you will never have even any apology over the phone, helping you sounds like a burden through their day and you can wait weeks (again, coming from your Korean branch employees) for hoping to have even an answer (let’s not talk about compensation). It’s so ridiculous after hours during a flight (with an attendant that’s barely wanting to be here btw), that arriving home is extremely tiring and difficult and having to go through this is surreal.
Living up to expectations (expectations being super low by the way).

I travelled from Delhi to Lisbon, with my flight originally scheduled to arrive in Lisbon at 7:15 AM on 17 August. However, the first flight was delayed by approximately 3.5 hours. Due to the delay, my journey became extremely hectic, involving Abu Dhabi, Brussels, and then Lisbon. I had booked this flight a month in advance and planned my trip accordingly, including a Lisbon-to-Amsterdam flight at 2:30 PM on 17 August. Unfortunately, I missed that flight due to the delay. The ground staff in Delhi and Abu Dhabi were rude, did not listen to my concerns, and provided no assistance. I requested another flight so I could catch my Amsterdam connection, but I received no help and had to purchase a new ticket from Lisbon to Amsterdam.

Extremely disappointed. The agent told me the information is not available on website and that I cannot book a stopover in abudhabi since it is only for flights from Europe and UK is not in Europe and also only flights heading to south east asia such as singapore.

Absolutely awful customer service. Ridiculous connection times allowing 15 minutes to make a half hour journey from one end of the airport to the other end at AUH. We had to run the whole length to make the connecting flight.
This is approved by Etihad, as they change your connecting times after you have made your bookings, forcing you to accept their ridiculous layover time because they do not provide you with an alternate option.
The Etihad staff and the Abu Dhabi Airport staff are rude and unhelpful, constantly shouting at weary passengers, instead of showing you where to go, they scream at you to hurry up or the aircraft will leave without you. I will never ever fly with Etihad again or use AUH for any connection ever. The transit experience has even put me off visting Abu Dhabi as well, if this is how Abu Dhabi people behave. Rude and constantly screaming at you in a horrible condescending manner.
Etihad need a whole airline change in attitude towards their paying passengers. There are a lot of other airlines available now to fly around the world. Etihad need to improve or they will find themselves imploding very quickly.

Following up Etihad have now offered $200 and mentioned nothing about the original statement from staff ‘ We will refund your ticket’ Now they are ignoring this attempt and stooping lower.

Je suis dessus de Etihad j ai réserver avec une agence trip. Com 2 billets au même nom pour le même avions l agence demande un mail etihad pour annulation d’une des deux réservations etihad ne veux pas le faire! Je suis très dessus de l agence et de la compagnie a fuir !

Sehr enttäuschende Erfahrung mit Opodo und Etihad Airways

Seit Anfang März ist eine Restzahlung im Zusammenhang mit meiner Flugbuchung noch immer offen bzw. ungeklärt. Trotz mehrfacher Kontaktaufnahme und meiner wiederholten Bemühungen wurde die Angelegenheit bislang nicht zufriedenstellend gelöst.

Ich werde weiterhin konsequent um meine ausstehende Restzahlung kämpfen. Die Europäische Verbraucherzentrale ist bereits eingeschaltet und unterstützt mich bei der weiteren Klärung.

Ich erwarte von Opodo und Etihad Airways eine transparente und faire Bearbeitung meines Falls sowie die vollständige Klärung der noch offenen Zahlung.

Für mich ist die Angelegenheit noch lange nicht abgeschlossen. Ich werde meine Ansprüche weiterverfolgen, bis eine zufriedenstellende Lösung erreicht ist.

The worst customer service i ever had despite being promised on many occasions l would be refunded my ticket because of the war in Iran had to get credit card company to refund me .

Loved my experience flying Dubai-Paris in business. Everything was very smooth from the start - they contacted me 1 day before the flight to double check the timing for the driver to come pick me up. Everything was on point. The lounge is nice, you just need to go on 5th floor as when u just enter the first floor of the lounge it looks crowded and a bit cheap, so just go up. The staff was very friendly in the lounge and on board. Would defo recommend as it’s worth the money!

Terrible customer service and abusive baggage fees
​A complete lack of transparency and shameful management. After purchasing a Basic fare ticket, the website only allows you to buy extra baggage by individual weight blocks at exorbitant prices: over €100 for just 5 kg per person, per sector!
​When calling customer service in Spain to find a reasonable solution—such as paying a standard checked bag fee or upgrading the fare class—the service was appalling. The agent was rude, completely lacking in empathy, and offered no assistance other than saying "that's just the way it is."
​They leave passengers completely stranded, offering no clear alternatives for codeshare flights and forcing you to either travel to the airport without knowing the final cost or survive on a 7 kg carry-on limit for a long-haul trip. A frustrating experience that feels like a total scam. I do not recommend flying with them.

Wir hatten eine stundenlange Verspätung. Man hat uns zwar einen Gutschein für etwas zu essen auf dem Flughafen in Abu Dhabi gegeben und uns versprochen, dass wir umgehend die Fluggastrecht-Entschädigung bekommen werden aber sie zahlen einfach nicht. Wir sitzen auch noch auf unseren Kosten für ein teures Zugticket, weil wir diesen neu buchen mussten, um nach Hause zu kommen. Das ist das einzige, was sie bereit sind, uns zu erstatten. Dabei ist die Rechtslage eindeutig, was die Entschädigung angeht. Ich fürchte, wir müssen vor Gericht ziehen. Unglaubliches Verhalten für eine so große Fluggesellschaft.

I had always heard good things about Etihad, but my recent experience was extremely disappointing.

I travelled with four surfboards, all packed carefully in a purpose-built board bag with padding and protection. When I collected my luggage, two of the boards had suffered significant damage, while the other two were thankfully untouched. The damaged boards were high-value items, costing approximately €800 each.

I reported the damage through the proper channels immediately and provided all the evidence requested, including photographs, documentation and details of the loss. What has been most frustrating is not only the damage itself, but the handling of the claim afterwards. Communication was slow, the process felt impersonal, and there was little sense of urgency or responsibility despite the value of the equipment and the inconvenience caused.

For surfers and other travellers carrying sports equipment, these items are not ordinary luggage. They are expensive, personal possessions and, in many cases, the entire reason for the trip. Airlines charge extra fees to carry this equipment, so passengers reasonably expect it to be handled with care.

Accidents can happen, and I understand that baggage damage is sometimes unavoidable. However, customer service and fair compensation are what define an airline when problems arise. Unfortunately, Etihad’s response left me feeling that customer concerns were not taken seriously.

Based on my experience, I would advise anyone travelling with surfboards or other valuable sports equipment to think carefully before choosing Etihad and to ensure they have comprehensive independent insurance in place.

I hope Etihad improves both its baggage handling procedures and the way it supports customers when things go wrong.

We had a very disappointing experience with Etihad while travelling internationally with our two-month-old baby.

When booking our journey between Sydney and London, we needed bassinet seating for our baby. The online booking process did not make it clear how to request a bassinet or that eligible passengers travelling with an infant could receive the relevant bulkhead seating without paying the normal seat-selection charge.

Because we could not work out how to arrange this online, we contacted Etihad customer service for assistance. We were advised to purchase the bulkhead seats, so we followed Etihad's advice and paid for them.

It was only after we had paid and contacted Etihad again that we were told that eligible passengers travelling with an infant could receive the relevant seating complimentary.

That is the core problem: we relied on advice provided by Etihad's own customer service team and incurred costs that we would not otherwise have incurred. More than $1,000 for all of us.

We subsequently complained and provided a detailed explanation of what had happened. Rather than addressing why we had been advised to purchase the seats in the first place, Etihad repeatedly relied on its booking conditions and the fact that members of our family were on separate booking references.

The separate bookings were unavoidable: one ticket had been booked through an employer and another family member was travelling from a different country. The reservations had also been linked because we were travelling together as a family.

We escalated the complaint several times, sent detailed written correspondence and called Etihad twice. Etihad has now confirmed that its decision is final and that it will not provide any further refund beyond the limited refund it has already issued.

What has been most frustrating is not simply the cost. It is that we contacted Etihad specifically to make sure we were doing the right thing when travelling with a two-month-old baby, followed the advice we were given, and were then left financially responsible when that advice turned out to be inconsistent with what we were subsequently told.

We expected much better from Etihad, both in terms of the clarity of its booking process and in taking responsibility when customers rely on information provided by its own representatives.

We are now escalating the matter through the relevant consumer and aviation complaints channels.

Rude ground staff member informed me that I'd randomly been chosen to be on standby for a business trip flight booked months in advance. They had me wait on the side, with no option to sit for almost an hour. They did the same with another woman - an elderly woman - whom in addition they constantly threatened that if she takes a pic or stands where they don't want her to they'll call the police. They never apologized for the inconvenience, attempted to find someone who might want to wait for the next flight in return for a voucher - none of that!!! Just rude, inconsiderate and shameful treatment of customers. Oh, and if you think I got a reply to my complaint when filed later....no, I'm still waiting. WILL NEVER FLY ETIHAD AGAIN.

1-star review – Extremely disappointing customer service from Etihad

I am extremely disappointed with the way Etihad Airways has treated my mother.

Her original itinerary had a connection of approximately 3 hours. Etihad changed her flight, leaving her with a 7-hour wait at Abu Dhabi Airport.

This was not an itinerary we chose or booked. My mother accepted the change because of her work commitments and realistically had no option other than to accept the alternative flight.

She also suffers from significant back problems, and sitting or waiting for such a prolonged period at an airport can cause her severe pain.

Because of her back condition and the fact that the extended connection was caused by the change to her itinerary, we contacted Etihad and asked whether they could provide complimentary business lounge access so that she could rest somewhere more comfortable during the 7-hour wait.

We were not asking for a free business-class upgrade. We were simply asking for a basic gesture of goodwill and some consideration for a passenger who was being subjected to a significantly longer connection than originally planned and who has a genuine physical issue that makes prolonged airport waiting particularly difficult.

Unfortunately, Etihad would not even provide complimentary lounge access or a basic dinner/meal voucher.

This is what I find particularly disappointing. The airline changed the itinerary, the passenger had no practical choice but to accept it because of work, and yet there was apparently no willingness to offer even a small gesture of goodwill.

A lounge pass or meal voucher would cost Etihad very little, but would have shown some empathy towards a passenger dealing with a 7-hour wait and significant back pain.

For an airline that presents itself as a premium carrier, I expected much better customer care.

The problem isn't simply the 7-hour connection. It is the complete lack of empathy, flexibility and goodwill when the inconvenience was not created by the passenger.

Very disappointing experience with Etihad. Premium airline prices should come with premium customer service, especially when passengers are dealing with circumstances caused by the airline's own schedule changes.

Billet d’avion aussi cher que les compagnies européennes mais prestations très mauvaises.
1. Les avions Europe- Abu d’abi sont bien mais ceux d’Abu Dhabi vers l’Asie sont cat : de très nombreuses TV ne fonctionnent pas, sièges qui ne s’inclinent pas.
2. À chaque fois on s’est enregistré 24h avant le départ, tous les sièges étaient dispo mais la sélection de siège était automatique et nous a séparé (famille de 4). Si on voulait être ensemble il fallait payer. Quelle honte !
3. Service à bord pas top : premier verre d’eau au bout de 3h de vol
4. Des très gros et nombreux changements d’horaires (et de jour !) je n’avais jamais vu ça…pas facile d’adapter son voyage

I am incredibly disappointed with my recent experience flying with Etihad Airways. Having known Etihad for its historically premium standards, it is clear to me that their quality has drastically declined. A major source of this downgrade appears to be their partnership with Go Go Jet, which has completely lowered the airline's operational and comfort benchmarks.The flights were absolutely packed to capacity, leaving the cabin environment feeling crowded and chaotic. To make matters worse, the seats are not comfortable at all. The configurations offer severely restricted space, rigid cushioning, and poor support, making it nearly impossible to rest or stay comfortable during a long journey.On top of the physical discomfort, the overall service quality has taken a massive hit. The cabin crew seemed rushed, inattentive, and unhelpful compared to the standard of premium hospitality Etihad used to provide. Between the packed rows, miserable seating layout, and subpar attention to passengers, it feels like the airline is prioritizing cutting corners over customer care. I will think twice before booking with them or their regional partners again.

Verstehe die schlechten Bewertungen nicht. Bin bereits mehrfach mit Etihad geflogen und bin jedes Mal sehr zufrieden gewesen. Erst gestern flog ich von Ha Noi nach Abu Dhabi und dann weiter nach Zürich - meiner Meinung nach eine der besten Airlines.

Nous avons vécu une horrible expérience. Lors de notre check in à Abu Dhabi nous avons appris à notre grande surprise que chacun des membres de notre famille avait une place attribuée loin de l’autre à savoir 3 mineurs et 2 adultes. Nous avons échangé avec un responsable Etihad qui n’a pas degnait nous regarder. Un peuple méprisant et qui se prend pour les plus puissants. Nous leur donnons trop de crédits que ce soit en empruntant leurs avions et en allant visiter leur pays pétrodollar sans âme

Subject: URGENT: Formal Notice of Breach of Contract, Fraudulent Practices & Immediate Escalation Required (Booking Reference: XMV2UX / Order: 1127-869-815)
To the Escalations and Legal Compliance Department,
I am writing to formally and strictly reject your automated template responses. This situation has gone far beyond standard customer service inquiries and has entered the realm of severe contractual breach and bad faith.
Let me make the facts crystal clear:
1. Unilateral Schedule Changes: I paid in full on May 3, 2026, for a confirmed return itinerary on September 17, 2026 (flights EY701 and EY103, Seychelles to Madrid). Without my consent, you unilaterally altered my flights to September 18, directly sabotaging mandatory, un-postponable judicial/legal commitments I hold in Portugal.
2. Bad Faith & Consumer Fraud: Following my initial formal complaints—including a formal registered letter with acknowledgment of receipt (A.R.) already signed and received by your legal department in Uppsala, Sweden—I have gathered absolute proof that you continue to actively sell seats and commercial flights for that exact same date (September 17) to the public.
3. The Contradiction: It is completely unacceptable, fraudulent, and absurd that your platform continues to sell tickets for September 17 while telling me in chat and emails that "nothing can be done." You are deliberately refusing to honor a valid contract while profiting from the exact same route to other consumers.
Demands & Legal Consequences:
I demand that a senior supervisor with executive decision-making power review this case immediately and restore our return flight to the original date of September 17, 2026, for myself, Eduardo Pedro Ruiz Do Rosario Costa, and my son, aligning our bookings as originally purchased.
Failure to resolve this immediately will result in the immediate escalation of my ongoing files with the European Consumer Centre (ECC/CEC), the competent Arbitration Tribunals, and formal notifications to aviation regulatory authorities regarding unfair commercial practices and heavy penalties under EU passenger rights regulations.
Furthermore, this complete lack of human accountability, combined with the evidence of active seat sales on the dates you claim are "unavailable," will be fully exposed across international consumer protection forums, legal channels, and social media platforms to hold Etraveli AB and Mytrip publicly accountable for this humanly unacceptable ordeal.
Do not send me another automated template reply. I expect a personal response from a manager with a viable solution within 24 hours.
Dalila Alexandra Soares