Etihad Recenzje 

VERY BAD EXPERIENCE WITH ETIHAD AIRWAYS

Etihad changed the 13-hour journey from Trivandrum to Barcelona that I originally purchased and moved me to an itinerary with an 8-hour layover in Abu Dhabi, turning my journey into approximately 21 hours.

What I find extremely unfair is that Etihad continued selling the same shorter itinerary that I had originally purchased on its website, but at a much higher price, while I was forced to accept a much longer journey.

I booked my tickets many months in advance precisely because I wanted the shorter 13-hour journey with a short connection in Abu Dhabi. Now I have to travel for around 21 hours with my minor daughter because of changes made by Etihad, not by me.

I have spent weeks contacting Customer Service and submitting complaints, but I still have no real solution.

Unfortunately, this has not been an isolated experience. A group travelling from Spain to Kerala with Etihad also experienced serious problems: flight delays caused them to miss their connection and arrive much later than planned, forcing changes to the entire travel schedule and hotel cancellations. On top of that, their luggage arrived three days later.

After more than 25 years of travelling, this has been one of my worst customer service experiences.

I have already contacted Etihad Customer Service and submitted formal complaints. I am now making my experience public because I want Etihad to review my case, take responsibility for the changes it made and provide a real solution.

Very unfair. Very disappointing. I am still waiting for Etihad to take responsibility and solve this situation.

Laura Martín Molina

My best friend and I booked Business Class with Etihad. I had previously flown Emirates Business Class, but this was my first time trying Etihad, so I genuinely wanted to give it a chance.

Honestly, I was shocked.

The interior itself felt disappointing for the amount of money we paid, but that was not even the biggest problem. The real issue was how we were treated when things went wrong.

My seat was by the window, and the cabin door was locked in a position that made me extremely uncomfortable. The passenger next to me could easily look directly into my cabin. I asked to speak to the manager because I wanted the door adjusted.

His response was unbelievable. He told me that he thought it was good for the door to remain locked because otherwise I might feel claustrophobic.

But **I was the one sitting in that seat—not him.** Whether I felt claustrophobic was not the issue. I was uncomfortable because I had no privacy and the passenger next to me could literally look into my cabin. Instead of listening to what I was saying, he dismissed my concern based on what *he* thought I should feel.

And the story did not end there.

My best friend's seat would not extend into a bed because it was jammed. The crew member initially told her that there was nothing they could do and that she would simply have to sit in the Business Class seat.

Imagine paying for Business Class, including a seat that is supposed to convert into a bed, only to be told, essentially, **“Sorry, you just have to sit there.”**

We asked her to speak to the manager. After waiting for hours, she finally came back and said that my friend could take one of the crew seats.

A **crew seat**.

This was the solution offered to someone who had paid a significant amount of money for a Business Class experience.

What made everything even worse was the complete lack of communication, explanation, concern, or genuine apology. Nobody came to properly explain the situation to us. We were left sitting there as if we did not exist and as if the experience we had paid for simply did not matter.

I have travelled in premium cabins before, but I have never experienced anything like this. The dismissive attitude, the lack of empathy, and the way our concerns were handled were deeply upsetting. I also could not ignore the feeling that there was an element of bias and bigotry in the way we were treated.

When you charge premium prices, passengers expect more than a fancy label and a larger seat. We expect functioning equipment, privacy, professionalism, communication, respect, and basic human decency when something goes wrong.

This was, without question, one of the most disappointing Business Class experiences I have ever had.

Etihad Airways- this is not the level of service I expected when I decided to give your Business Class a chance.

J’ai acheté un vol Paris-Chiang Mai. La compagnie a modifié le vol en Paris-Bangkok. Non seulement le tarif est resté le même mais la compagnie a refusé après le vol de me rembourser le coût de mon trajet Bangkok -Chiang Mai (130€). leur service client m’avait assuré le remboursement par téléphone avant le vol).

⭐⭐⭐ Une bonne compagnie, mais quelques déceptions

Voyage avec Etihad Airways de Paris CDG à Colombo via Abu Dhabi, aller-retour.

Sur les vols en A380, j’avais choisi et payé l’option siège avec davantage d’espace pour les jambes, aussi bien à l’aller qu’au retour. L’espace pour les jambes est effectivement appréciable, mais j’ai trouvé les sièges un peu étroits, ce qui limite le confort sur un vol aussi long.

Au retour, j’étais placé côté hublot au niveau d’une sortie de secours. Mauvaise surprise : la forme et le renfoncement de la porte empiètent sur l’espace disponible et donnent finalement une sensation assez désagréable d’être coincé contre la porte. Pour une place facturée en supplément, c’est décevant.

En revanche, très bonne expérience sur l’A320neo : siège sensiblement plus large et confortable, toujours avec l’option espace supplémentaire pour les jambes.

Un très bon point pour le personnel de cabine : hôtesses et stewards très aimables, souriants et attentionnés sur l’ensemble des vols. 👍

Le principal point faible reste malheureusement la restauration. J’ai trouvé les repas vraiment peu réussis, voire mauvais, et clairement en dessous de ce que j’attendais d’une compagnie comme Etihad.

Au final : un personnel excellent et des avions agréables, mais un confort à nuancer selon le siège choisi et une restauration qui mériterait une nette amélioration.

**Extremely disappointing experience with Etihad – poor airport support and no accountability**

I had a very disappointing experience with Etihad on my recent journey from Chicago (ORD) to Abu Dhabi (AUH) and onward to Chennai (MAA). I chose Etihad expecting a premium international airline experience, but the way my family and I were treated was extremely frustrating and stressful.

After my American Airlines flight from Austin to Chicago was delayed, my itinerary was rebooked. American Airlines provided updated confirmation numbers and e-ticket information, and Etihad Customer Service was able to see and confirm the updated reservation.

However, when I arrived at the Etihad counter at Chicago O’Hare, the airport staff repeatedly told me they could not see my updated itinerary in their system and refused to issue boarding passes. I was sent back and forth between Terminal 5 (Etihad) and Terminal 3 (American Airlines) multiple times with my son and our luggage.

American Airlines agents worked hard to help and even contacted Etihad directly. They confirmed the rebooking with the Etihad staff and provided the necessary ticket information. Despite this, the Etihad airport team continued to say they could not find the reservation. The lack of ownership and willingness to investigate the issue created hours of unnecessary stress.

Only after I contacted Etihad Customer Service by phone and their representative spoke directly with the Etihad supervisor at the airport was the reservation finally recognized and boarding passes issued. This showed that the reservation existed in Etihad’s system, but the airport staff were unable or unwilling to resolve the issue earlier.

The situation caused us to miss the earlier replacement flight and resulted in arriving at our destination approximately 24 hours late. We were eventually placed on an IndiGo-operated flight from Abu Dhabi to Chennai, which was a very different experience from what we expected when booking an Etihad itinerary.

The biggest disappointment was not just the delay — delays happen. The problem was the lack of accountability, inconsistent information, and the way passengers were left to solve a system issue that should have been handled internally.

Travelers should be aware that even if your reservation is confirmed through customer service, the airport experience may be very different. Etihad needs to improve communication between its reservation systems and airport teams and train staff to take ownership of customer issues instead of repeatedly sending passengers elsewhere.

This was one of the most stressful airline experiences my family has ever had, and I would seriously reconsider flying Etihad again.

Absolutely amazing from the beginning till the end.
Great customer support service.( Mr. Mohammed , Etihad support in Russia).
My flight was 844 ( Moscow- Abu dhabi) and this is a great experience to remember.
Cabin crew lady was very friendly and supportive. Brought me pasta with tomato sauce as I am allergic to the chicken.
Nice movies selection and comfortable temperature in the salon.( blankets were provided too).
People make companies shine.
Thank you Etihad.

on line check in that said derail incomplete?? what's wrong with your web site to waste my time for the check in only.

Ik heb voor de eerste keer geboekt bij Etihad. Bij de boeking hebben we bewust gekozen voor Economy Deluxe omdat je daar zetels kon kiezen met extra beenruimte. De meerprijs voor een retourticket in deze economyklasse is niet min en dat voor 2 personen van Brussel naar Bali , dus 4 vluchten in totaal met Economy Deluxe, maar dat hadden we er voor over.

We konden bij de boeking onze zetels kiezen voor de 4 vluchten en dat werd ook bevestigd, dus hun "subject to availability" was hiermee niet meer van toepassing.

Bij de check-in in Brussel kregen we plots andere zetels toegewezen, zonder reden. Op dat moment sta je er niet bij stil dat ze jou standaard zetels geven, zolang we maar naast elkaar zaten en niet in de middenrij. Pas toen we op het vliegtuig zelf aan onze toegewezen zetels kwamen, zagen we dat we tussen de passagiers zaten die een goedkopere standaardzetel hadden betaald.

Bij de retourvlucht van Bali naar Brussel hebben we bij de check-in geëist om de zetels te krijgen waarvoor we extra betaald hebben, maar ook toen kregen we te horen dat, door een wijziging in vliegtuigtype, er geen zetels zijn met extra beenruimte. Het was aanvaarden, of niet naar huis vliegen.

We hebben slechts op één vlucht de Economy Deluxe zetels gekregen, en geloof me, dat was een groot verschil qua beenruimte met de gewone standaard zetels.

Bij thuiskomst heb ik online een klacht ingediend, ik kreeg de volgende standaard mail-

Dear Mrs X

Thank you for your response.  My team and I have reviewed the facts and assessed everything thoroughly.

After carefully examining the case and considering Airport reports, we have determined that, no compensation is applicable.

We truly appreciate your understanding and value your feedback, which helps us improve our services for all our guests.

We hope to welcome you on another Etihad Airways flight soon.

Yours sincerely, 

Wael

Guest Relations
Etihad New Airport Road, Khalifa City, Abu Dhabi, UAE.

Ik heb toen rechtstreeks gebeld met Etihad, maar ze bleven bij hun standpunt dat er geen refund mogelijk was, meer nog, dat mijn dossier werd gesloten en dat ik 5000 miles als compensatie kreeg.

Ik lees hier bij Trustpilot gelijkaardige verhalen. Ik hoop dat er nog passagiers zijn die hetzelfde hebben meegemaakt of mensen die dit verhaal lezen alvorens bij Etihad te boeken, want dit is pure oplichterij en bedrog om geld uit de zakken van de mensen te halen.

Ik boek nooit meer met Etihad, vermijd deze luchtvaartmaatschappij!

From begin to start a very good flight thanks to Esperansa from the cabin crew. Great service and a very friendly and talkative woman. She made that flight a flight to remember.

Terrible airline, was denied travel due to my passport being a bit worn on the cover but perfectly useable, no issues with other airlines with the same passport in the same condition, was told I could change the flight after when I tried the price was over 3 times my original fare, more expensive than just booking a new flight with them and ultimately over 3 times more expensive then I ended up booking a brand new flight with a different airline. Do not expect a refund or explanation either their customer service teams are engineered to not provide a straight answer and will treat and play you for a fool. In short this Airline make up the rules as they go along, lie, cheat, mislead and extort their customers. After the experience I have had I will certainly never fly with them again and recommend anyone reading this review to avoid these sheisters at all costs.

I am writing to share feedback about a recent experience during my flight, specifically regarding an interaction with a ground handling staff member named Supun Chathuranga.

I fully understand and respect that safety is the top priority, and I have no issue with staff enforcing seatbelt and safety regulations. However, the manner in which this particular matter was communicated to me left much to be desired. Mr. Chathuranga addressed the seatbelt matter in a tone that felt unnecessarily rude and condescending, more like he was issuing orders than assisting a paying passenger.

Safety instructions can and should be delivered firmly, but firmness does not require disrespect. As passengers who pay a premium for the Etihad experience, basic courtesy should not be optional.

Separately, I understand that my seat had to be changed shortly before boarding due to a technical issue, and I have no objection to that; I understand these things happen. However, I would have appreciated a professional explanation of the situation rather than the response I received. When I raised the matter, Mr. Chathuranga instead told me that he was helping me by not offloading my entire family and arranging another seat. This came across as dismissive rather than an actual explanation, and it was not the way I expected to be spoken to as a paying customer.

I always comply with and respect safety-related instructions. However, the way this situation was handled was unprofessional. Whatever authority Mr. Chathuranga may hold over his own team, that does not extend to how he addresses paying customers, and I would expect him to conduct himself accordingly.

I would appreciate it if Etihad could look into staff communication training to ensure interactions like this do not detract from what should otherwise be a pleasant travel experience.

Se si verifica un problema della campagnia aerea questa si deve assumere le proprie responsabilità

Wir haben uns explizit für Etihad entschieden, da wir der Annahme waren, dass diese Airline die beste sei. Leider wurden wir zutiefst enttäuscht. Wir haben extra bereits im Jänner unseren Flug nach Bangkok gebucht. Die Dauer des Zwischenstopps sollte so gering wie möglich sein. Wie haben dadurch auch entsprechend mehr bezahlt. Im Frühjahr kam dann die erste Meldung, dass der Zwischenstopp beim Rückflug von Bangkok über Abu Dhabi auf 7 Stunden verlängert wurde- Jetzt sind es bereits 9 Stunden. Wir reisen zu 6. - 2 Teenager und 4 Erwachsene- wir kommen- anders als geplant am jetzt am Sonntag um 08:00 in der Früh anstatt am Samstag Abend an- Für meinen Mann und meine Tochter - beide müssen am Montag voll arbeiten - war es so nicht geplant. Auf Anrufe im Kundenservice wurden wir abgewimmelt- man könne nichts machen- bereits jetzt (durch die Telefonate ins Ausland) haben wir einen monetären Schaden erlitten. Über die Webseite selber gelangt man nur an eine KI- eine Frechheit, wenn man bereit ist mehr zu zahlen. Zudem wurden unsere neuen Samsonitekoffer beim Hinflug so stark beschädigt, dass diese Löcher nun haben - gekauft haben wir diese extra für die Reise nach Bangkok Anfang August.

I recently had the displeasure of flying with Etihad - I booked Business Class tickets for my wife and myself on flight EY404 from Abu Dhabi to Bangkok and had selected and paid for our seats approximately three to four weeks prior to departure.

As we were connecting from Doha, our boarding passes had already been issued approximately five to six hours before the scheduled departure from Abu Dhabi.

We arrived and approximately 90 minutes before departure, a member of the team approached me and advised me that there was a problem with the flight.

Initially, I assumed she was referring to the minor delay that had already been communicated. Instead, I was informed that the flight was full and that I would be unable to travel as the flight was overbooked and thay had given my seat to someone else !

My boarding pass and seat assignment had already been confirmed several hours earlier, before many passengers departing from Abu Dhabi would likely have checked in.

When I pointed this out, no explanation was provided, other than blank looks

As compensation, I was issued a USD 200 voucher for future travel which is totally irrelevant and this was case closed from Etihad's point - which is shameful in itself

Return Journey

Following the issues encountered on the outbound sector, I was apprehensive about my return journey. although I thought to myself that the earlier experience may have been a one off incident.

How wrong I was - Unfortunately, the return experience did little to restore my confidence.

The boarding process at the gate was disorganised and chaotic, creating an experience more like a cattle market than an established airline operation.

When boarding and taking my allocated seat, I immediately noticed that the seat was in pretty bad condition. On closer inspection, it was apparent that the seat cushion had previously been damaged or torn and had been repaired in a very poor manner.

Rather than replacing the damaged upholstery, the material appeared to have been rolled and stitched together, creating a raised ridge across the seat base. Combined with the age and general condition of the seat, as well as the lack of effective cushioning and support, the seat was extremely uncomfortable throughout the flight.

The overall business class cabin / product and overall conditioned was far below expectations

When I brought this to the attention of the crew - Sorry It’s a Old Plane, this is the customers problem

13-hour journey became almost 72 hours

Extremely disappointing experience with Etihad. Our family of four, including two children, travelled from London to Colombo via Abu Dhabi. A journey expected to take around 13 hours ultimately took almost 72 hours, with two missed connections and approximately 14 hours spent waiting in the transfer area at Delhi Airport.

While the initial disruption may have involved regional airspace restrictions, my main concern was how Etihad subsequently managed the situation. We repeatedly received reassurances, yet there appeared to be poor coordination, inadequate re-routing and very limited practical support when connections were missed.

I submitted a detailed complaint, but the responses have largely repeated the same explanation without adequately addressing the specific concerns I raised.

The cabin crew and aircraft were good, but unfortunately the disruption management and customer service fell far below what I expected from Etihad.

I have been waiting on my €600 refund for 8 months. No sign of it and customer service hasn’t helped at all. They emailed me when my flight was cancelled to say I’d be refunded €600 but absolutely nothing has come through. Impossible to contact

Pas beaucoup de positif sur cette compagnie :
- le point d'orgue a été qu'après un retard d'1h15 du vol vers Abu Dhabi, nous avons failli manquer notre correspondance et surtout nos bagages ne nous ont pas suivis. 2 jours de vacances ratés à gérer l'achat de vêtements provisoires et suivre l'arrivée des bagages
- d'une manière générale, beaucoup de suffisance du service clients et beaucoup de mensonges indiqués par le personnel naviguant ("bien sûr vous allez avoir votre correspondance", "évidemment que les bagages vont suivre", etc...)
- même hors situation de crise, j'ai trouvé les cabines des appareils peu pratiques avec peu de toilettes en éco, des repas limités en quantité et un seul repas servi sur un vol de 8 heures, etc...
- pas aidés par la guerre actuelle, mais tout de même mes vols ont été changés une quinzaine de fois et mon stopover d'une nuit à Abu Dhabi a été annulé.
La seule chose qui était bien, c'était les divertissements à bord (système de films)
Ce serait très étonnant que je reprenne des billets sur cette compagnie et je ne la recommande vraiment pas

The worst.
Never EVER get on a plane with this company.
You have a problem? Rest assured nobody will help you, be polite and professional and give you compensation. Even Etihad’s branch staff at the airport (Incheon - KR) of your branch confirmed that it’s been years that complains arise even physically and you guys provide 0 compensation. 0 help.
If Etihad damages your goods, you will never have even any apology over the phone, helping you sounds like a burden through their day and you can wait weeks (again, coming from your Korean branch employees) for hoping to have even an answer (let’s not talk about compensation). It’s so ridiculous after hours during a flight (with an attendant that’s barely wanting to be here btw), that arriving home is extremely tiring and difficult and having to go through this is surreal.
Living up to expectations (expectations being super low by the way).

I travelled from Delhi to Lisbon, with my flight originally scheduled to arrive in Lisbon at 7:15 AM on 17 August. However, the first flight was delayed by approximately 3.5 hours. Due to the delay, my journey became extremely hectic, involving Abu Dhabi, Brussels, and then Lisbon. I had booked this flight a month in advance and planned my trip accordingly, including a Lisbon-to-Amsterdam flight at 2:30 PM on 17 August. Unfortunately, I missed that flight due to the delay. The ground staff in Delhi and Abu Dhabi were rude, did not listen to my concerns, and provided no assistance. I requested another flight so I could catch my Amsterdam connection, but I received no help and had to purchase a new ticket from Lisbon to Amsterdam.

Extremely disappointed. The agent told me the information is not available on website and that I cannot book a stopover in abudhabi since it is only for flights from Europe and UK is not in Europe and also only flights heading to south east asia such as singapore.