Etihad Recenzje 

I am extremely disappointed with the level of customer service I received.

Unfortunately, due to incorrect travel documents, I was denied boarding. At the airport, the only assistance I received from the check-in staff was that I should call customer service.

At first, I couldn’t even reach anyone by phone. I then contacted the chat service to change my flight, but the only response I received was that I had to manage the booking myself through the app. Unfortunately, the app does not work properly and it is far from clear how to manage or change a booking.

After trying again, I finally reached someone by phone. I was told that the earliest available flight was three days later. However, I could clearly see that there was a flight available the following morning. I was told it was fully booked, yet I was able to book a ticket for that exact flight myself. This would also have allowed me to catch my connecting flight.

Four hours later, I contacted the chat service once again. Only then did I finally receive a clear explanation as to why that particular flight could not be rebooked.

This has been the worst customer service experience I have ever had with an airline. Because of the lack of support, poor communication, and inconsistent information, I decided to cancel my booking altogether and purchase a new ticket with another airline—one that I know provides reliable customer service.

I sincerely hope you review the quality of your customer support, as this experience has been extremely frustrating and disappointing.

What a disappointment !!! Before booking make sure that you have luggages included !! Attractive rates but once it’s booked and paid; you realize that they only allowed cabin bags !!! For any additional checked bags you need to pay for it !! Didn’t pay attention -as it was not out first trip with them- they had always included bags previously. As we were traveling with our 6 years old daughter & didn’t want to struggle with the cabin bags ; we pre- bought additional 10 kg before our flight from Bangkok to Brussels (total 35 kg expected) but upon checkin the agent on duty told us that it wasn’t the case - only 25 kg he said ! Thought that maybe the online transaction didn’t succeed (despite of the debit on our credit card statement) and refund will be processed later on - happened sometimes - Official complaint has been sent to Etihad and conclusion of it ? No refund as it was actually our fault for not showing the proof of the purchase and that we only gave 2 checked bags for a total of 23 kgs instead of the expected 35 !!It’s now our job to do their job !!! No one wonders why a customer pay 150€ more for an additional 10 kg bag and deliberately choose not to get benefit of it !! Unrealistic !! Choose a different airline !!

Dopo che mi è stato accettato il risarcimento danni dalla compagnia su Conciliaweb Italia, per ben 3 volte non hanno firmato il verbale facendo decadere la (loro) proposta. Veramente pessimi.

Ich kann Etihad Airways aufgrund meiner Erfahrung mit dem Beschwerde- und Erstattungsmanagement leider nicht empfehlen.

In meinem Fall ging es nicht um den Flug selbst, sondern um die Rückerstattung von nachweislich entstandenen Kosten in Höhe von rund 1.200 €. Trotz vollständiger Einreichung der Unterlagen und mehrfacher schriftlicher Korrespondenz wurde der Anspruch abgelehnt, ohne dass auf die vorgebrachten Argumente eingegangen wurde. Es wurden nur Standard-Antworten geliefert.

Besonders enttäuschend war die Kommunikation: Die Bearbeitung zog sich über einen langen Zeitraum hin, Rückfragen wurden nur unzureichend und nach mehreren Monaten beantwortet und eine kundenorientierte Lösung war nicht erkennbar. Am Ende blieb mir nichts anderes übrig, als rechtliche Schritte vorzubereiten und einen Anwalt einzuschalten.

Von einer internationalen Premium-Airline erwarte ich einen transparenten, fairen und lösungsorientierten Umgang mit berechtigten Kundenanliegen. Diese Erwartungen wurden in meinem Fall nicht erfüllt.

Ich hoffe, dass Etihad sein Beschwerde- und Erstattungsmanagement verbessert. Aufgrund meiner persönlichen Erfahrung werde ich künftig eine andere Fluggesellschaft wählen.

They ruined my holiday. They don’t have any empathy. They give you a delay after you miss your flight and as compensation you can bag for your baggage and they send you when you holiday is over. Never again emira…. Never do this to his costumers. Bye bye Etihad and thanks for this stress!

I booked a flight with etihad. I payed for a reserved seat in economy class. Later i was upgraded to business class. There is no way to reclame the payment for the economy seat. On the website they state it's possible.
All the other experience was fine, no problem at all with the flight, staff etc.

Third world class service by etihad when it comes to services regarding flight delayed,,, I wonder how they are running a company… seems like fooling people and making fake promises.. Entire management is terrible,,, never gonna fly Etihad again in ma life ever..

​Avoid Etihad if you can. My flight was delayed for nearly 30 hours, and the airline left us completely stranded. They didn't provide a hotel or any accommodation, leaving exhausted people stuck waiting in the airport the entire time. When we tried to get help or updates, their customer service was totally non-responsive.
​It is completely unacceptable for a major airline to just abandon paying passengers like that. Save yourself the nightmare and book with someone else.

So, if you are not familiar with the airline’s policy and you report damage to your luggage on the 8th day and not within 7 days from your trip, airline simply says “even though you provided all facts and pictures and I am responsible, it is our policy to reject your claim, citing a strict internal policy”. Great Etihad! I know you are typically right, but this is the best way to lose long standing customers. And this, regardless all the declining service quality (on time flights, food service during flight, cleanliness, etc). Things just get worse and not customer-centric.

I booked tickets consistence with China's 240 hour visa-free transit policy. Etihad's pre check in included a link to verify the documentation of my return flight. I received a QR code. At OHare, Etihad folks say the QR doesn't work and since they've never heard of people visiting China without a visa I cannot fly. I spend over two hours discussing it calmly with supervisors and showing them info I'd printed out after meticulously researching this and talking to other Americans who did the exact same thing out of the same airport. In the end, Etihad refuses to let me board, yet checks me in as if I had boarded, which prevents me from pursuing a refund. I call them and they offer a third narrative, that I was a no-show. After much debating, they offer a 50% refund, claiming that they're doing me a favor by charging me $650 for their own incompetence. I submit a reimbursement request and am told I'll hear back in 3 business days. 30 days and numerous calls later, they reply to me using a completely different name than my own (not a misspelling - a completely different person, first and last name) and say they are not responsible for ensuring that I have proper documentation.

Such business practices should be illegal and I highly advise against ever flying with this airline.

Un service de relation client absolument pas à la hauteur, des temps de traitement des plaintes beaucoup trop longs et une réponse pas satisfaisante au bout ... un remboursement sous forme de "crédit" à la place d'un remboursement partiel, suite à un changement de siège imposé par cette compagnie alors que j'avais payé un surplus pour cela. La moindre des choses aurait été un remboursement partiel. Je ne fais pas confiance à Etihad pour un prochain vol, et j'ai demandé la suppression de mon compte

My experience with Etihad Airways was nothing short of awful.

Our journey with Etihad actually started months before our flight, where our original flights were cancelled with little to no information, push our holiday back before it had even begun.

However fast forward to the day of our flight, and our flight from Manchester was delayed, causing us to miss our connecting flight to Hanoi. During the flight, the cabin crew repeatedly told us not to worry because the connecting flight would wait for us. We trusted what we were told, only to arrive in Abu Dhabi and discover that the flight had already left. There was no communication during the flight to update us or prepare us for what was actually happening.

From that point on, everything went downhill. After eventually being directed by airport staff, we were left waiting for over four hours with little to no information about what was happening. We were eventually given food vouchers, which gave us a bit of hope, but when we went to use them, we discovered they didn't work. It was just another example of the complete lack of organisation and care.

The customer service throughout the entire ordeal was shocking. We were left feeling ignored, misled, and completely unsupported at every stage. Delays can happen—that's understandable—but poor communication, broken promises, and a lack of basic customer care are much harder to excuse.

I would not recommend Etihad Airways to anyone based on this experience. For an airline that markets itself as a luxury carrier, the reality couldn't have been further from the truth. Luxury travel? My arse.

No refund. I appreciate the mayhem after the Iran conflict broke out. I have an email from them in early March saying "If you don't reply, your booking will be cancelled and you receive a refund". Phoned them. They said I should have requested a refund. I said I followed your email - why did you keep sending me flight updates? Over 4 months later still nothing. On my return leg (they changed the departure from Chiang Mai to Bangkok and did nothing to help with the issue) I went to their service desk at AUH on June 11. They looked into the case then told me repeatedly "yes, we will refund you, it is processed, will take 2 weeks, promised." Still 5 weeks later nothing. Have to phone again...

In my opinion, this is the worst company—both in terms of service and the feeling that I was being ripped off! They sold it to me cheaply, but I paid a heavy price, and the service turned into a nightmare for me!!! I will never travel with you again in my life!

Case Nr: 2605075837237

My flight with the booking nr 87PZ6W was cancelled back in April.
Since then i only received 10% of my refund.
The total refund amount was 2395€ until today I only received 280€. Since then I’m calling nearly on a daily basis and all they can tell me is: we will prioritize your case, send an email to the refund department and you will receive a call in up to 48 hours, what of course, never happens. I‘m really pissed because I’m waiting for my money for months now. You can see all details in the support chats in the app, also all calls I made to reach out to your team and talk to you with, of course, no effect.
When I had to pay for the flights you were really fast to grab the money but for refund I have to wait so long. I want my money back this week or we will go to court!

Flugzeug war zu alt. Sitze unbequem trotz bezahlte Sitze. Die Crew sehen alle so anstrengend aus, Freundlichkeit NULL. Essen waren Schlecht!
Einzige Gut war der APP.

Très mauvaise expérience avec Etihad Airways.

Pendant plusieurs mois, notre horaire de vol a été modifié à plusieurs reprises. Au final, notre vol a même été décalé d’une journée entière, alors que notre hôtel était déjà réservé. Cela nous a causé beaucoup de stress et des frais inutiles.

À cause de tous ces changements de réservation, il y a eu un problème avec les bagages. Nous étions 5 voyageurs, mais les informations de notre réservation ont été modifiées. Alors que nous avions payé des bagages en soute, ils ont disparu de notre dossier et il ne restait plus que des bagages cabine

Recently we flew on Etihad First Class with Residence. It was a disaster. Nothing seems to be working. Entertainment system was down, remote does not work and seats do not move, power fluctuations etc. Staff worked hard to fix and nothing seem to work. They reported back but the airline does nothing! Etihad has the audacity to charge 5.3K USD for upgrade to Residence which turns to be worse then the regular 1st class. Etihad customer service is a joke. Avoid Etihad as it fails to respond to customer issues and equipment malfunction is a regular phenomenon in long haul flights.

Uden tvivl en af de bedste flyselskaber i verden.
Hvorfor?
1. Virkelig god mad 🍱
2. Gode film
3. God personale
4. Gode høretelefoner og gratis ting
5. Oplevelsen

UPDATE: Etihad finally came through and issued a refund. I'm going to give them a relatively good review on that basis - they did the right thing, when they were not obliged to do so. Nevertheless, I spent so many hours trying to get through to support, was so many times told I'd be getting an email, only to not get it. I got stuck with uncooperative chat bots, bounced emails etc. An otherwise good airline, let down by poor customer service.
--------
I submitted a compassionate review request due to a medical emergency, along with all the supporting documentation they asked for, and received confirmation that it had been received.
Since then, getting any update has been almost impossible. A phone agent confirmed the request had been passed to another team but couldn't check its status, and said they'd raise an investigation and call back within 24 hours. That callback never came. When I followed up again as instructed, the chatbot refused to proceed without a reference number I'd never been given, and wouldn't transfer me to a person at all.
I still don't have a case number for this request, despite submitting it and following up multiple times by phone and chat, and my flight is only days away. The process for submitting documents seems fine; the process for actually following up on them does not work.