Etihad Recenzje 

Der Schock beim einchecken, wir sollten CHF 400 pro Koffer Aufpreis bezahlen! Sowas ist uns in 40 Jahren fliegen noch nie passiert! NIE WIEDER ETIHAD! Das ist klar! Mit Em*rates und Q*tar Airways war das nie ein Problem. Das ist ein mieser Trick um bei dem Preisvergleich vorne dabei zu sein! Auch Sitzplatz Buchungen kosten jetzt überall extra. Mein Tipp nie selber wählen! Wenn niemand extra bezahlt, funktioniert diese Idee nicht. Habe trotzdem oft Fensterplätze da einige Gang Seite bevorzugen um einfach zum WC gehen zu können.
EDIT: Es geht noch weiter, der Weiterflug von Abu Dhabi nach Kenia wurde abgesagt und um einen Tag verschoben! Aber auch dieser fliegt nicht und ist seit 4 Stunden verspätet. Das erste und letzte mal mit dieser Airline!!

Alors plusieurs choses se sont passées... suite a la programmation de notre voyage (4 avions) 3 mois avant le départ. Ils ont changé plusieurs fois le plan de vol de plusieurs avion avec des fois des escales enorme ou carrément les dates... un jours avant ou un jour après c'était vraiment un jeu de marionnette pas très agréable pour nous. Nous avions un programme défini par une agence de voyage et pour le retour et les options qu'ils avaient finalement a nous proposer on a dû faire une nuit de plus sur place a nos frais biensur. (plusieurs appel avec le service client) et pour finir le avion A320 et comparable a un avion easyjet et on en a eu pour olus que 5h de vol. Pour ma part je ne prendrais cette.compagnie vraiment si j'ai pas le choix. Poudre aux yeux

Shocking, missed connecting flight due to Etihad delays,
Although Etihad provided accomodation there was no information on what the process would be to get there.
Fortunately another passenger had experienced this before and was able to guide us where to go.
The next flight they could get me on was 48 HOURS later.
So spent 2 days in Abu Dhabi in the same clothes.
Worst part was the collection from the hotel to return to the airport.No information provided I had to constantly ask where the transport was.
Boarding closed at 1.00 AM Saturday and the transport turned up at 11.15 PM Friday then waited a further 20 minutes before departing.
Arrived at Abu Dhabi at 12.15 AM so I had to run through the airport to Passport Control and Boarding, was super stressful especially as you should be at the airport 3 hours before not 45 minutes .
Although most of the people were lovely Etihad gives the impression of a failing business plus the customer inquiries now seem to rely entirely on chat bots.
Would consider Emirates or Qatar first next time.

impossible to get past the robot which some overpaid idiot thought provided customer service

Avoid Etihad if you value being treated fairly

Our flight from Abu Dhabi to Dublin turned back mid-air due to a technical issue and we finally landed almost 6 hours late. I understand things go wrong sometimes - that’s not the issue.

The real problem started after: weeks of emailing Guest Relations, and every single time getting the exact same copy-pasted response, ignoring the actual points I raised. I was offered a compensation amount that felt almost insulting for a 6-hour delay - and then found out my own travel companion, sitting a few rows away on the SAME flight, dealing with the SAME delay, was offered several times more money than me, with no explanation given no matter how many times I asked.

It genuinely feels like they don’t read what you write, they just send template replies until you give up. I haven’t given up - I’ve now escalated to civil aviation authorities and I’m preparing legal action.

If you’re flying Etihad, keep every document, every boarding pass, every email. Based on my experience, you may well need it.

Après un retard sur me 1er vol à 2 escales, un agent Etihad nous attendait à la sortie de l avion pour nous diriger rapidement vers l embarquement du 2d vol. N ayant pas le temps de récupérer nos bagages, il nous a assuré que ceux-ci suivraient sur notre vol ou le suivant. Mais aujourd'hui rien et surtout aucun contact transmis par Etihad à Casablanca (destination finale) ne répond! La compagnie semblait pourtant sérieuse mais en cas de problème, plus personne ne prend ses responsabilités, ni aucune aide ou conseil pour retrouver nos bagages! Compagnie à éviter!

Absolutely fed up with Etihad Airways Customer Service - Business Class. They have taken 2 months to respond to me and that too after over 10 follow-up's costing me time and money. My complaint # 2607266024766 from over a month ago is still unanswered. Their Guest Relations Officer Karen Slater has not bothered to to contact me at all even after escalating directly to her and Claire Emery. I'm a senior citizen and this has caused me a lot of stress and harassment. The compensation/refund they offered but refused to put in writing was also ridiculous. Their service is very very poor and they don't care about their customers. This is not a good airline.

25 hour delay from Bali to Dublin no explanation whatsoever. Poor cabin service - hot / poor AC

One of the worst airlines I have ever experienced.

First, they made us wait at the airport for four and a half hours. Then they herded us to the gate, where around 350 people had to wait for another hour, with only one toilet for women and one for men.

After we finally boarded the plane, we had to wait another 45 minutes before they told us that the aircraft did not have a takeoff slot and that we would have to wait at least another hour.

We will definitely be seeking compensation, although I’m not sure we’ll get anything out of these thieves.

I strongly recommend never travelling with this airline. Avoid them at all costs.

Malheureusement, nos 6 bagages dont 4 planches de surf ne sont pas arrivés à destination et sont restés à Kuala lumpur. Arrivés a Casablanca, notre point d arrivée, Etihad n'a pas voulu prendre la responsabilité des recherches sous prétexte que c est a la compagnie partenaire à laquelle ils ont confié le vol d'initier les recherches. Je souligne que nous avons Booker notre vol complet chez Etihad. Donc, lamentable. Extrêmement déçu.
Ces planches sont sentimentales et je ne lâcherai pas l affaire.
0 pointé pour Etihad qui n'assume pas ses responsabilités.

🚨 ETIHAD AIRWAYS — I NEED THIS RESOLVED 🚨

I was at the Etihad airport counter with a VALID ticket and VALID visa. I followed the instructions given to me by Etihad staff, who told me that my ticket could be opened/revalidated because it was fully refundable and that I did not need to worry.

I relied on their information.

After leaving the airport, I discovered that Etihad had marked me as a NO-SHOW — despite the fact that I had been at the airport and had dealt directly with their staff.

Because of this NO-SHOW status, I am now being denied my full refund and being asked to pay additional money to rebook.

Even more concerning: Etihad's online chat support later told me that my case had been escalated and that I would receive a FULL REFUND. Now I am being told that Etihad will not honour this.

I HAVE PROOF of my booking, ticket, visa, communications and the conversations with Etihad.

I am requesting:

❌ No NO-SHOW penalty caused by staff error/misinformation.
✅ FULL REFUND of my original ticket; OR
✅ A replacement ticket at NO EXTRA COST, with my original payment adjusted.

I should not have to pay for a problem caused by incorrect information provided by Etihad representatives.

@Etihad Airways — I am asking you to investigate this properly and resolve my case immediately.

I have tried to resolve this privately. If this is not resolved, I will continue escalating the matter through the appropriate channels.

Booking reference: 727X28

I’ve a very bad experience with Etihad airways this is the first time I’ve chosen Etihad airways over Qatar Airways and Emirates Airlines and I’m very disappointed on the customer service what they provide to their customer they don’t reserve the pre check-in seat for their customers for free even the window seat they have charge the extra legroom seat I understand but they have charge to reserve any seat before you check in and this never happened to me before with any airline as I travel Allie but this is the first time I’m seeing this kind of service and they charged me extra charged me extra price what it was showing on their website and what they actually deducted was a different amount and whenever I say can I talk to your supervisor they never let me talk to them it’s very annoying and rude. I’ll never ever choose Etihad airways again and you also don’t choose it

Changed confirmed connection out by 20 hours mid journey on a late notice expensive one way trip. And charged for a seat upgrade that I didn't get.

I Cancelled a flight immediately after making an error and therefore I was owed a full refund for the cancellation given that I cancelled with in 24 hours . It took 4 months of constant back and forth and being bounced from the booking agent ( mytrip) to the airline with on going excuses , being told it’s on its way etc . It took 4 months to return the cash after legal letters , resolver , countless customer service chats , calls emails etc . I would never use them or my trip again . Very stressful and very disappointing!

If there is a zero star option I would give that .. cheating people and. Taking money , not giving proper rerouting for missed connections which was their fault due to operational delays . What was supposed to be 18 hrs turned out to be 35 hours with a toddler in hand .. never flying in ethihad . Always emirates 😍

​As an Air France / Flying Blue Platinum for Life member, this was my first time flying Etihad Business Class (EY33 AUH-CDG). The ground experience at their Abu Dhabi hub was completely unacceptable for a premium airline.
​3h55m Arrival Delay & Gate Chaos: Contradictory gate changes were sent via email within 20 minutes (Gate A1 → Gate D43 → Gate A1 → Gate D43), forcing passengers to walk back and forth across Terminal A.
​No Business Class Priority: No priority line or boarding filtering was enforced at Gate D43, creating total chaos and stripping away paid Business Class privileges.
​Breach of UAE GCAA Duty of Care: No water or refreshments were provided during a 3+ hour ground delay. When explicitly requested at 16:50, gate staff falsely claimed Duty of Care only starts after a 4-hour delay, violating UAE GCAA regulations which mandate care after 2 hours.
​Falsified Flight Status: Etihad's official app listed the flight as "Departed at 15:46" while passengers were still physically stranded at the gate well past 16:35.
​Bad-Faith Customer Relations: Etihad initially confirmed in writing that the delay was due to "technical reasons", then completely altered their story weeks later claiming "circumstances beyond control" to avoid accountability (Case 2607216011634).
​Unprofessional ground management, deceptive communication, and complete disregard for passenger rights. File officially escalated to the UAE GCAA.

I have a claim with Etihad for compensation after having to wait 4 days for delayed baggage. Had to collect the luggage when it arrived, even worse had to go to the airport and collect bags myself. They do not cover you for this cost. When I try to follow up, my case comes up as closed. They offered me only a percentage of the claim, which I finally accepted as you clearly only deal with AI and there is no room for negotiation or explanation! I have not heard another word or received any money. They are a rubbish airline and treat their customers disgracefully!

Extremely disappointing experience with Etihad Airways – unacceptable communication and customer service

This has been one of the worst airline customer service experiences I have had.

Our flight was significantly delayed, yet Etihad failed to communicate the situation to us properly and directly. Because we have a connecting flight, this delay affects our entire journey. At the very minimum, passengers deserve clear and proactive information.

Instead, we are currently travelling without even knowing when our connecting flight will be.

We repeatedly tried to get basic answers from Etihad: What happens if we miss our connection? Which alternative flights are available? When will we actually fly? If we are forced to stay overnight in Abu Dhabi, will Etihad provide a hotel?

Nobody could give us a clear answer.

Then came the baggage issue, which made the experience even worse.

Our outbound and return flights were part of the same booking. On the outbound journey, we were able to check our bags without this issue. Yet on the return journey, we were suddenly told that only one checked bag was included and were charged 4,125 THB just to check an additional bag.

How does the baggage allowance change so dramatically between the outbound and return portions of the same booking?

If different baggage conditions somehow applied to the return flight, this should have been made absolutely clear when the ticket was purchased — not discovered at the airport when passengers have little choice but to pay.

Flight delays can happen. What is unacceptable is leaving passengers without information, without clear solutions and without anyone taking responsibility.

We are literally travelling right now without knowing when our onward flight will depart or when we will reach our final destination. We don’t even know whether accommodation will be provided if we are stranded overnight.

For an airline that presents itself as a premium international carrier, the entire experience has been shockingly poor.

Poor communication, confusing baggage conditions, an unexpected 4,125 THB charge, and customer service that has been neither helpful nor welcoming.

I would seriously reconsider ever flying with Etihad again.

De nombreux changements d'horaire et un bagage perdu pendant 14 jours . J'ai racheté quelques vêtements et une petite valise pour les transporter, ils m'ont remboursé une partie des vêtements mais ils n'ont jamais voulu me rembourser la valise. Avec de grandes difficultés pour regler le pb via le site qui est incompréhensible . Heureusement que je pouvais communiquer par Instagram.
J'éviterai désormais cette compagnie.

Compañía malisina en gestión de su web. Funciona fatal y tienes mucho problemas para realizar las gestiones.
No cumple con los horarios nunca. Varios vuelos con esta compañía y retraso tras retraso en todos los vuelos. Algunos de sus aviones están bien, tampoco un lujo como te lo venden. Pero otros aviones son súper viejos.
Conclusion:experiencia muy mala con esta compañia.