Dolphin Music Recenzje 

1126
Wynik TrustScore: 3 na 5

3,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Simple & hassle free shipping. Quality products, in this instance guitar parts, that are very competitively priced, and delivered next day. Very quick comms, order confirmed, dispatched etc. Delive... Zobacz więcej

Oceniono na 1 z 5

Waited 3 weeks for an item that was listed as in stock on their website. After a week, I chased them up to find that they didn't have it in stock, but didn't think to call me or order a new one from... Zobacz więcej

Oceniono na 5 z 5

Dolphin Music came up trumps again by giving me 10% discount on Black Friday against a Roland FP-90 Digital Piano which Roland have not yet supplied - having only just launched the product in the USA.... Zobacz więcej

Oceniono na 3 z 5

Ordered on an overnight but called them when the item hadn't been delivered after a week. Customer service told me he couldn't understand why but would check and told me that my o/n premium would be r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z instrumentami muzycznymi

Informacje przekazane przez różne źródła zewnętrzne

Buy all your musical instruments including guitars, amps, and studio equipment at Dolphin Music, the UK's leading online musical instrument specialist.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(1126)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Great product

Really happy with the product I ordered. Arrived on time, in good condition and works well with my PA system. Would certainly purchase from Dolphin Music again.

Cheers.

6 lutego 2017
Opinia niezależna
Oceniono na 5 z 5

Thank you, Sophie.

Absolutely marvellous service. Did my shopping from abroad before coming to Liverpool for a couple of days. My contact, Sophie, made it feel like shopping at a local corner store instead of an impersonal on-line robot. Great job, Sophie, thanks!

20 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

I bought 2 Klotz Joe Bonamassa 20 ft. guitar leads from Dolphin Music. Their price was cheapest around and I had them shipped to Ireland in a couple of days. Their service is second to none. Will deffo buy here again!!

13 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

Website was informative and had everything you need to know, Buying process and tracking of orders all very simple. Customer service over the phone was second to none and delivery cost, time and alerts cannot be better.

8 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Buying a Guitar

I recently bought a Gibson ES-175 having played one and being unable to find one in the Netherlands.
I bought the guitar shortly before a sequence of bank holidays in the UK and Dolphin contacted me to ask if it was OK to delay the sending to avoid the guitar sitting in the couriers warehouse (cold and damp!) over this period - for once I welcomed the delay!
This is thinking of the product and the customer, the guitar was then received exactly as agreed, bang on time.
Great service.

7 stycznia 2017
Opinia niezależna
Oceniono na 1 z 5

The guitar was not new as announced with many broken parts

I bought this guitar as new item but this was only the beginning of a nightmare. The expensive GIbson les Paul tradiotional High Performance was delivery without the original packaging and inside a simple ovation packaging without any protection, only the hard case inside the paperboard and nothing more.
The hard case was dented everywhere and the guitar accessories loose inside hitting the guitar and damaging it. The guitar had some small dents as result of that and other cosmetic issues. It was more than evident that this guitar was not new and some of the damages were occasioned in origin. My big question is: How can you sell a guitar as new when you don't send it with the original packaging, without any protection and is such condition? The guitar was sent to Sweden by the way.
I sent a mail intermediately to the customer service after I saw the condition of the guitar and there started another nightmare: return the guitar. After so many failed attempts to collect the guitar that made me staying at home different days waiting for the courier I opened a case in Paypal and the money was refunded with the help of Paypal. All mails from Dolphin were only empty promises.
This is a short version of a longer story but in conclusion: never more from Dolphin, never more from UK (this was my second problem with instruments from UK) and five stars for PayPal. I never got problem with companies in Germany and will continue buying from there in the future.

2 stycznia 2017
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I ordered a fender for Christmas but it didn't come on their order from Germany. As they knew it was a present they called me straight away to let me know and offer an alternative which I could send back free of charge in Jan in exchange for the one I originally ordered.
This meant I had a present to give Christmas Day and have now decided to keep the alternative.
The company were amazing and answered emails and the phone extremely quickly.
Thank you dolphin music

28 grudnia 2016
Opinia niezależna
Oceniono na 1 z 5

Poor delivery

The product arrived in good condition but due to the courier service and inability to talk to Dolphin music via telephone about it it is highly unlikely that I will purchase anything from here again. DPD was ridiculous and if I know they're delivering for any company I am about to purchase from I will avoid a repeat of the experience I just had. I hate being negative but there were multiple issues. The people at Halfords and Matalan were nice and helpful though!

15 grudnia 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Just ordered some Christmas presents from Dolphin and the service and delivery were excellent! The person i spoke to (I believe it was Simon or Stewart, I forgot to take the name down) really helped me out and my order arrived first thing next day even though i ordered in the afternoon. Super happy, Thank You : )

15 grudnia 2016
Opinia niezależna

Doświadczenie Trustpilot

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