DEVIALET Recenzje 741

Durée de vie d'une enceinte : 5 ans, ensuite vous aurez une carte mère HS et on vous demandera de payer la réparation !
Super, bizarrement dans les autres appareils éléctronique la carte mère dure bien plus longtemps. Il serait bien de mieux choisir ses fournisseurs quand on se positionne sur le marché du luxe, ou au moins de prendre en charge les réparations pour les produit déféctueux.

Very good experience with customer service, beautiful product.

Fikk veldig god hjelp, fra Tee på support sentret til Devialet. Fikk lyd i høytaleren, etter en oppdatering av programvare.

Rosie from Devialet has provided me with an excellent service. She’d resolved my concerns pertaining a lopsided battery life on my “Gemini I”, which I bought a year ago.
On June 5, I was instructed to carry out some tests for submission. With help and assistance from Rosie, Devialet had decided to replace my “Gemini I” on June 7. As Devialet no longer has “Gemini I” in stock, it was upgraded to “II” and replaced.
I received my “Gemini II” on June 19 and I would like express my heartfelt thanks and gratitude to the team at Devialet for reaching out to me, and especially Rosie, I greatly appreciate her prompt responses, and by exercising great care and patience throughout.
To the team at Devialet, and especially Rosie, I thank you all once again for the magnificent service support accorded to me.
~ Andy

Comme beaucoup de clients j'ai hésité longtemps avant de mettre un avis. Mais là j'en ai plus que marre de devoir installer, réinstaller, essayer pendant 1h15 de me faire reconnaître par l'appli Devialet qui est une sombre M.... Je n'ai jamais vu une appli qui ne vous reconnaît jamais, jusqu'à me redemander éternellement le code Wi-Fi de la box (celui à 120000 chiffres) sans jamais me connecter. Quelqu'un disait quelque part qu'il était fier d'être français avec une marque pareille. Sans déconner c'est plutôt honteux une telle incompétence !!!

We had a problem connecting our phantom 2s to a new wifi setting. Rosie and her colleague did well to help us understand the issue better and eventually the problem was solved.

My phantom 2 suddenly no longer connect to the app.

After trying with support for 2 days, I noticed now required connection via 5G internet instead of 2.4G.

Issue finally resolved, would be better if issue can be resolved quicker but at least no need to ship back the product.

He tenido problema con un Phantom 1, he contactado con soporte tecnico. Me han resuelto problema en 2 semanas. He recibido altavoz reparado y como nuevo.

Devialet Team is very professional and responsive. They always try to solve any issues and stand by the client. As for their products… These are top quality. I bought the Gemini II EarPods and I really like them. Thank you for everything

Service client catastrophique qui refuse de respecter le droit de rétractation conformément au code de la consommation.

Service client lent, qui suit les procédures bêtement et sans appliquer la loi.

Such a disappointing product + customer service!

1. I bought 2 Phantom I 103db from the Devialet website and they arrived with lots of scratches and marks on them. They were clearly not new. Incredible for a €4,000 product.
2. Their ability to stereo pair the Phantoms on Wifi is really problematic and the web is covered with people complaining about the same thing. In short if you use a modern 2.4+5ghz modem or a mesh like a Google Wifi Pro, it's just not possible for the Phantoms to be paired and keep being paired. They'll keep disconnecting and not being able to work together. Sure, you could ethernet wire it all, but then what's the point of having the option of making it a Wifi sound system?
3. The customer service is APPALLING. A typical French company's customer service from my experience. They seldom respond by email so best to call them. By phone it's quite a bit better. But they emailed me to say they received my package back in their workshop (I returned them for the aforementioned reasons) and would reimburse me max 2 weeks later. I called the day before the 2 weeks mark and they said they couldn't see my package in their workshop. They finally found it and are going to take another 2 weeks to reimburse me... due to their fault. 1 month to get reimbursed?

A really joke altogether.

Devialet answered my questions promptly and clearly. If anything, they were reassuring that my orders will arrive on time. Two speakers arrived but the remote did not. The carrier did not message me when it will be delivered, but after contacting Devialet, they sent along the tracking that it will arrive the next day. Surprisingly in Canada, it was easier for me to contact Devialet in France, than it was for me to contact the carrier UPS.

Tout d'abord merci à David qui m'a aidé à reconfigurer mes Phantom 1. Patience, sujet parfaitement maitrisé et passionné par sa marque. 40 min ensemble pour tout tester et expliquer, top ! j'étais tombé sur le numéro de l'assistance par hasard dans un recoin de l'application, je n'avais rien trouvé sur le site qu'une mise en boucle des explications. Je pense que cette assistance devrait être plus accessible, ça m'aurait évité de perdre des heures à chercher, m'agacer...
J'avoue que, pourtant pas trop débile, je ne parvenais plus à faire l'appairage de mes 2 enceintes. instabilité, perte de connexion et lenteur d'activation... bon, il y a des efforts à faire pour qu'un produit de luxe soit simple d'utilisation, que l'ergonomie de l'app soit mieux réalisée. Suffit de copier Apple sur le sujet. Côté son, rien à dire, c'est top.

I just got my new earbuds today. The new product looks amazing and works perfectly. I want to express my gratitude to advisor Johnny for his professional service! Thank you again!

Devialet quick response, Identify the problem and provide instructions on how to resolve the problem

Fixed my issue and quickly! Thank you!

Jake was very patient and thoughtful when I called about my devialet unable to connect to my wifi. After exhausting all avenues of he device. He decided to contact the dev team and got back to me with well written instructions and I was able to get my phantom connected.

Enceinte portable MANIA:
Produit magnifique.
Connexion facile en moins de 5 mn.
Son bluffant.
Merci.
A découvrir sans modération.
POURVU QUE ÇÀ DURE !
Là on peut être fier d'être francais !

Have had a phantom 1 speaker for some years now. It died all of a sudden in Feb 2024- no sound. I contacted Devialet and they said most likely it’s an electric failure inside. A repair quote of £900 was promptly provided. That’s nearly 50%
Of the original purchase price. They sent me a box to return it and a UPS label. I couldn’t find any UPS collection point with a printer near by so drove appx 4 miles- found a point willing to print papers and have it shipped. A week later a ‘repaired’ speaker is returned with the top part on the outside indented/damaged. I didn’t pay £900 to have something worse (cosmetically) delivered to me. One of their main USPs is how this speaker looks. I’ve not had time to use it and check it as now I have to send it back for another ‘repair’. It feels like they sent me a used product they had lying around. On top of that Devialet can’t be bothered to organise a home collection for me so I’ve got to again find a way to return it. UPS doesn’t have any printer points near me so it’s a pain and this speaker is very heavy so I can’t walk with it. It has to be transported via taxi/car. Additional cost and stress for
Me. Kind of wish I hadn’t bought this speaker now.
Rather poor customer service from a French brand in my experience. My family were looking to buy two more newer speakers but given this experience- not any more! Stay way from this brand. There are plenty others available for this price point and better customer service.