DEVIALET Recenzje 741

Entreprise qui semble en grande difficulté financière d’après la presse spécialisée, de fait je préfère rester à l’écart de ses produits car le SAV risque à terme de ne plus être assuré …
Comment une PME peut elle consommer autant de cash sans parvenir à tenir un business modèle viable et rentable ?

Great experience of the repairing process. I was worried about the process since I live in United States and the repairs are done in France, but Tee made it very easy and answered all of my questions and concerns throughout the process. Special thanks to Tee, Hiroko, and Elaine at Devialet.

J ai posé une question technique pointue, et j ai été très bien aiguillé! Tout fonctionne le son est incroyable!

Bonjour, j'ai acheté une enceinte Mania je rencontre un problème de batterie depuis 8 mois maintenant l'enceinte et encore garantie. Devialet refuse un échange. En plus de refuser un échange la personne avec qui je suis en contact me demande de justifier de tout mes achats Devialet. On marche sur la tête . Je me retrouve avec un produit garantie sans reprise et sans aucune action. Qu'elle honte .
Bien sincèrement,

I bought 2 phantoms back in 2016, so one could say I’m one of the early adopters of the product.
In summer 2024 I was forced to update the app / software of the speakers, which resulted in one not working at all.
After a couple of months of discussions with the after sale service, they basically confirmed that 1/ it was indeed devialet’s fault that one of the €2k speaker wasn’t working anymore, 2/ they would only replace it if i was willing to pay €1k, which is crazy to me

J'ai une enceinte devialet de première génération. Elle n'est plus sous garantie parce que je l'ai depuis un moment et je rencontrais des problèmes de connectique. Comme d'habitude mes problèmes sont complexes donc j'ai dû contacter le service client par message et au téléphone à plusieurs reprises pour qu'on trouve enfin la solution mais à chaque fois ils ont répondu rapidement, poliment, ils ont répondu à toutes mes questions, et non pas arrêté avant d'avoir pu me trouver une solution. Je suis vraiment super satisfaite !!

Au delà des produits de qualité exceptionnelle, un service client et après vente au cordon. Panne sur mes GEMINI signalée à Devialet le matin et solution proposée l'après-midi. Avec une résolution dans les 4/5 jours après envoi des écouteurs pour test dans les locaux de la société. Merci encore pour votre support et la qualité du service

Quel service après vente fantastique. J’ai eu David qui a pris le temps de reprogrammer mes deux phantoms. Ça fonctionne parfaitement bien. Un grand merci à David

I am a foreigner who purchased earbuds in France and brought them back to my home country. The earbus had a minor issue with the battery, so I contacted the company for assistance. Johnny from customer service helped me resolve the problem, and I received my new earbuds now. I am very grateful!

Good service
Not cheap but ok resolved

Jeg havde købt endnu en Phantom for at lave multiroom. Det virkede ikke 'ud-af-boksen', men kundeservice svarede hurtigt på min henvendelse og forsøgte straks at hjælpe. Efter at jeg delte mine data med dem, kunne de se, at mine højtalere ikke kørte på samme firmware, og de sendte mig link til download af firmware og instruktion til at 'tvinge' opdatering igennem på den nye højtaler. Det løste problemet, og nu spiller det! De oprindelige Phantoms har jeg aldrig haft brug for hjælp til.

Snelle en beleefde reacti, uitstekend geholpen

Je tiens à remercier Sébastien et son équipe DEVIALET pour m'avoir prodigué de précieux conseils cette année et à lui souhaiter, ainsi qu'à ses collaborateurs, une très bonne année.

I got the help, I needed to get a remote for Phantom I up end running again.

I appreciated the prompt and clear process that DEVIALET has developed for its products’ repairs, a process that by its very nature, requires a series of steps and the involvement & collaboration of the customer. Firstly, the ability to send photos and a video recording of the product, highlighting the inoperative or damaged areas is extremely useful and allows an accurate quote to be provided. In fact, it wasn’t until I filmed a longer video that the true nature of the damage and lack of function became apparent. I was initially surprised that the product had to be returned to France for repairs but given the unique nature of the Phantom, it was not surprising that the back to base solution had been chosen as the simplest course of action for the company to take. The logistics arrangements worked very well – I only wish that the UPS centre was closer to home but once there, everything went very smoothly. DEVIALET provided the packaging and all necessary documentation and labels and the round trip to France and back to Australia was provided free of charge. This mitigated the expense of the repair, which given the extensive amount of damage that occurred when my 14kg speaker fell 60cm onto a hard surface, was reasonable. Repair turnaround time was shorter than I expected and the quality of the repair appears to be excellent. Overall, it has been a pleasure to deal with DEVIALET and I have been especially impressed with the communication and their involvement of the Customer at every step of the process. This is not a company that one has to chase for every bit of information and that is much appreciated.

Pros: Nothing similar like Devialet Mania. Since i got it everyone dances @ my barbecues & pool parties. Everyone asks how this tiny thing delivering that unstoppable, deep & powerful sound, especially outside, is just wizardry to me.
Cons:
1. I played a deep bass test song and the bass speakers just gave up working until i played something else. Feels like a decoder problem.
2. Their software forgets the device often. Feels like their head of software integration/decoding/firmware is someone's retarded uncle, they just can't get rid of.

Peter was great. Understood the problem and arranged to get it resolved quickly. Very efficient even over the holiday season. I’m very happy with his service.

Prompt and warm response from TEE

Great customer experience in responding enquiry in repairment and replacement!

Great speakers and systematic timely and effective support when needed!

Great email support, but the software of iOS app/speakers needs to be improved since many times it doesn't find the speakers and it's tricky to install and pair Phantom 1s.