I feel so good to find a quality seller instead of the imitation seller.For sure,I am going to deal with this seller again.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ik heb neppe cohiba's ontvangen. De klantenservice gaf geen gehoor toen ik ze ermee confronteerde. Heb foto's met tekst en uitleg gegeven. Ze negeren je compleet. Mijn advies is om NIET te kopen.... Zobacz więcej
Reakcja na opinię
H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Zobacz więcej
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Dane kontaktowe
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Hiszpania
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,2
Dobra
239 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Cigar Smokes is the best cigar service…
Cigar Smokes is the best cigar service for buying Cubans from the UK. Smokes always arrive in mint condition and they have a very generous reward scheme that helps towards the customs duty.
31 maja 2022
Lovely cigars at a fair price
Lovely cigars at a fair price, but a bit slow in receiving them. Nevertheless, I highly recommend CigarSmokes, who are helpful and efficient.
16 maja 2022
Odpowiedź od CigarSmokes
Greetings Mr. Cherney
I hope you are having an excellent day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
service and delivery as professional i…
service and delivery as professional i am recommend 100%
1 maja 2022
Great turnaround time!
19 kwietnia 2022
Love the stock!
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplier give this positive experience. I was with my last supplier since 1995 and they just no longer have the stock that CigarSmokes does. Here is to a new relationship! May it last as long as my last.
13 kwietnia 2022
Fake Cubans.. really good fake cubans
I ordered a box of Hoyo de Monterrey Epicure 2s and they were delivered very quickly and the box looked good but they are fakes. When you check the green seal on the box their is a tiny number on the top right hand side close to the hologram that you need a cell phone to read. that number should match the number listed on the barcode of the certificate. It does not on this box but does on my other real cubans. Additionally, the construction of the cigar is off and wonky for cubans but not bad for a decent quality Dominican or Honduran cigar. So if you are interesting in purchasing good fake cubans, this is the place for you. Otherwise look elsewhere if you want real cubans. They don't have them here.
In sure they will reply with something about getting these from Habanos but if you check with habanos, they aren't listed. These are fakes sold by scam artists. Avoid!
2 kwietnia 2022
Opinia niezależna
Odpowiedź od CigarSmokes
Hello dear,
Thanks for contacting us,
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
I would like to clarify that all the cigars that our company sells are 100% authentic; all boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend you perform this process to confirm your product authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
Not a trustful review since there's no name or order number... suspicious
Dax Puero-Franco
Customer Service Team
Cigars are fakes.
1 marca 2022
Odpowiedź od CigarSmokes
Dear Mr. Zhang,
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We replied to your email, but the pictures you sent couldn't be opened.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Cigars received in good condition
Following placement of my order I received immediate confirmation from CigarSmokes. I eventually received a package tracking reference from the Hungarian postal service which surprised me as I had expected delivery from Spain. The cigars were eventually received in good condition after I payed the UK customs charges and were ready to be smoked after just 2 weeks in my humidor. Overall a very positive service from CigarSmokes.
19 stycznia 2022
Very fast service very good quality
26 grudnia 2021
ALL FAKE !! DONT YOU BUY!!
ALL FAKE !!
Very bad cigar online shop!!
don't you buy please.
24 grudnia 2021
Opinia niezależna
Odpowiedź od CigarSmokes
Hi Mr. Fukuhara,
It's unfortunate to hear that you were not satisfied with the cigars you have received.
I would like to explain to you that we have more than 10 years in the Habanos market and all the products we sell are authentic Cuban cigars.
Our provider is Habanos SA, which is a very reputable distributor of Cuban cigars worldwide and all of our boxes come with a unique barcode that can be used to verify its authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to clear all of your doubts. The satisfaction of our customers is the most important thing, and we are always glad to provide assistance.
Please feel free to email us at any time at info@cigarsmokes.com.
We are always at your service.
Regards,
Carolina Arcoa
An excellent company who deliver…
An excellent company who deliver exactly what they claim. I will most certainly buy from them again. Highly recommended.
10 grudnia 2021
Too long for delivery
8 grudnia 2021
Congratulations!
I am happy to work with this company! It has consistency, speed and a very good packaging.
And the prices are very good !!!!
Luciano
6 grudnia 2021
Excellent counterfeit cigars.
26 listopada 2021
Odpowiedź od CigarSmokes
Greetings Mr. Panahi
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that can be used to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to guide you step by step through this process.
The satisfaction of our customers is the most important thing, and we are always ready to assist them.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
Doświadczenie Trustpilot
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