Nouvel envoi rapide après perte du premier colis. Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi. C’est une maison sérieuse, compéti... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
"MY" customer service rep (Delineth M) has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth wa... Zobacz więcej
Easy to navigate website, good updates on status, and quick delivery. Products are better than expected. Gret deals on Cuban cigars are hard to find but Finest Cigars makes it easy and provides a smok... Zobacz więcej
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment release... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Since 2003, FinestCigars has offered great Cuban cigars brands. Each Cuban cigar features the highest standards of authenticity, quality, freshness and security.
Dane kontaktowe
Bahnhofstrasse 52, 8001, Zürich, Szwajcaria
- +1-(800)-417-0581
- info@finestcigars.com
- finestcigars.com
4,2
Dobra
342 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Received cigars in great condition well…
Received cigars in great condition well packed.
2 kwietnia 2026
Nouvel envoi rapide après perte du…
Nouvel envoi rapide après perte du premier colis.
Comme à chaque fois, lorsque le premier envoi n’arrive pas à destination finest cigar procédé à un nouvel envoi.
C’est une maison sérieuse, compétitive et honnête.
Merci
25 lutego 2026
My Last Box cigars!
I can say , as always, all Right!!! Order, confirm, shipping and cigar’s quality, wery good!!
28 stycznia 2026
Lohana has been terrific in getting me…
Lohana has been terrific in getting me all of my orders asap!
5 stycznia 2026
No responces to emails no one answers…
No responces to emails no one answers phone calls
17 września 2025
Odpowiedź od FinestCigars
Dear Mr. Cingire,
Thank you for contacting us.
We appreciate your patience as we're currently handling a very high volume of emails and calls due to recent changes in import regulations in some countries.
We're very glad to know you successfully received your last shipment.
Please note as shared in previous communication, we're currently not processing new order requests to the USA until further notice, as we're currently mainly focusing on pending orders at this time.
We appreciate your patience and understanding at this time.
We value the time you’ve taken to share your experience, as it helps us improve our services.
You can contact us through our Customer Service channels at info@finestcigars.com, all messages without exception will be answered as soon as possible as we offer a 100% satisfaction guarantee on all orders.
Sincerely,
Natalie
Customer Service team
Super and good kvalti
3 września 2025
I have been waiting for almost five…
I have been waiting for almost five months for my shipment . I have asked for a refund but they are not refunding me . They keep saying just wait and a soon as they can they will try to reship my shipment . They
have not even offered me a free anything to compensate me ????
26 sierpnia 2025
Odpowiedź od FinestCigars
Dear Mr. Weiss,
Thank you for reaching out to us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Cigars are great
Cigars are great, but there is too much risk delivering to the US. My order was originally placed in July. After customs seized the first shipment and forced me to pay to have the 2nd shipment released, it was October by the time I received my cigars. Again, product was fine, but stop promoting shipping to the US.
3 października 2025
Odpowiedź od FinestCigars
Dear Mr. Underwood,
We truly appreciate you taking the time to share your experience and are very sorry for the inconvenience you faced with your July 2025 order. We completely understand how frustrating it must have been to deal with customs issues and the resulting delays.
We’re pleased to know that you have finally received your products through our free resend guarantee and are satisfied with their quality.
If you had to pay any customs taxes to have your shipment released, please feel free to share your tax payment receipt with us — we’ll gladly offer you reward points as compensation, which can be used as a discount on future orders.
We truly appreciate your patience and understanding regarding the recent customs regulatory changes that affected many U.S. deliveries. While we always strive to ensure a smooth experience, these regulations remain beyond our control as a company.
Thank you for being our valued customer and for your honest feedback. Should you have any further questions or concerns, please don’t hesitate to contact our Customer Service team directly at info@swisscubancigars.com or by phone at +1 (850) 364 4421 — we stand by our 100% satisfaction guarantee and are always here to help.
Sincerely,
Natalie
Customer Service team
Because am still waiting to USA…
Because am still waiting to USA shipping since almost a month
19 sierpnia 2025
Odpowiedź od FinestCigars
Hello Mr. Olivieri
Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you did not receive your August 2025 order due to issues with local customs and post offices. For this reason, we offered to reship the products in a new order. However, you requested a cancellation, which has already been processed and will be processed within 5-7 business days. You will be notified by email.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@finestcigars.com or by phone at +1 (800) 807 8526.
Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Great cigar purchasing experience.
4 sierpnia 2025
Exceptional Service
"MY" customer service rep (Delineth M)
has been SO patient throughout my entire process. The items were confiscated several time and not only did Finest Cigars stand behind their promise, Delineth was in constant contact with me. She made me feel like I was her only Client! Placing my next order now, thank you!!
21 lipca 2025
Best of the Best
Finest Cigars has been my go to place for cigars for many years now. The interaction has always been good and the level of service is top notch. I would not hesitate to recommend buying from this company again and again!
29 czerwca 2025
Service is great and product arrives in…
Service is great and product arrives in great shape.
19 czerwca 2025
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