CigarSmokes Recenzje 238

Odpowiedź od CigarSmokes

4 lis 2022

Greetings Mr. Gold
I hope you're having a great day,



Thank you for sharing your comments through this medium. Your feedback is really valuable to us as it allows us to improve our service and product levels.


To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in the duty-free markets in Europe for many years, passing all international regulations and complying with tobacco laws.

We also inform you that our supplier is the only authorized distributor of Habanos de Cuba, Habanos S.A., we dispatch each box as we receive it from the factory, in a sealed master box, with its corresponding labels, seals, and rings.

The taste has nothing to do with the authenticity, since this can vary due to many circumstances, and, mostly, customers are suggested that once they receive the cigars, they keep them in a humidor for 14 days, with a humidity of 70%.



If you have already carried out this process and still have the same inconveniences, we invite you to send us an email at info@cigarsmokes.com, regarding this issue, and we will solve it.


We are sorry to hear that we have not met your expectations and we hope to have the pleasure of serving you soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team

Odpowiedź od CigarSmokes

25 paź 2022

Greetings Mr. Gaede
I hope you are having an excellent day,



Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.


In response to your concern regarding order #CS53853, we apologize if you received cigars with some type of damaged.



Our customers are a priority to us, and we appreciate it if you send us an email or give us a phone call (info@cigarsmokes.com / +1 (305) 433-8543) to keep following up on this matter and compensate you.




We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solís
Customer service team

Odpowiedź od CigarSmokes

26 sie 2022

Hallo,
Bedankt dat je de tijd hebt genomen om een review te plaatsen.

Het is erg jammer om te horen dat u om de een of andere reden niet tevreden bent met uw sigaren, maar dat betekent niet dat ze niet authentiek zijn. We willen uw claim graag zorgvuldig bekijken om u een oplossing te bieden.

Ik kan de e-mail die u ons heeft gestuurd niet verifiëren omdat u geen contactgegevens heeft opgegeven. Mijn excuses.

Voor betere hulp, stuur uw e-mail door naar info@cigarsmokes.com of bel +1 (305) 433-8543 van maandag tot vrijdag van 9.00 tot 18.00 uur Central Standard Time.

Wij staan altijd tot uw dienst.

Carolina Arcoa
Het klantenserviceteam

Odpowiedź od CigarSmokes

27 lip 2022

Hi Mr. Mesman,
Thank you for posting a review.

It's unfortunate to hear that for some reason, you are not satisfied with the cigars you have received, however, it doesn't mean that they are not authentic. We have been in the Habanos market for many years and we have a great reputation for selling authentic Cuban cigars worldwide.

I checked my system and we haven't received any communications from you about your dissatisfaction, and we would like to carefully review your case to see how we can assist you.

We will get in contact with you to provide you with assistance and I hope to receive your prompt reply.

Regards,

Carolina Arcoa
The Customer Service Team

Odpowiedź od CigarSmokes

21 lip 2022

Hi Mrs. Vania,

Thank you for your taking the time to post a review about your experience with us.

We checked our records and unfortunately, we haven't received any communications from you about this matter.

I have sent you an email to assist you and I will be waiting for your response.

Carolina Arcoa
The Customer Service Team