H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Zobacz więcej
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Zobacz więcej
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Dane kontaktowe
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Hiszpania
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,1
Dobra
238 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The cigars consistently arrive fresh…
The cigars consistently arrive fresh and well-packaged for preserving the proper moisture content.
19 czerwca 2023
Excellent Service arrived as promised…
Excellent Service arrived as promised and worth the wait.
18 czerwca 2023
Beware FAKE cigars!!!!
Just received my order No.C54616
These are such bad fakes I can’t believe you have the cheek to sell them.
The bands are so badly done, I burst out laughing even before I fully unpacked them! They’re clearly not made well or with anything resembling Cuban tobacco.
Notice the very noticeable differences, strangely the real one doesn’t have oversized blurred appearance with all three “cigars” with an identical tear mark to the left hand side starting under the B of Bolivar, real shame you can’t upload photos here, you’d see it for yourselves how bad these are! As for the taste etc. wouldn’t be able to comment as these went straight in the bin!!
26 czerwca 2023
Odpowiedź od CigarSmokes
Hello Mr. Collet
I hope you have a good day
To address your concern, our company has more than 20 years in the market and we can assure you that all the products we sell are authentic and we ship them exactly as we receive them from our authorized distributors.
It seems to me that your complaint is based on aesthetic differences or imperfections of the product, which have nothing to do with authenticity. Remember that the product itself is made by hand, so there may be slight imperfections in its production. As for the taste of it, if necessary and you agree we can compensate for it.
I would like you to contact us at info@cigarsmokes.com to further discuss this topic with you.
I hope this information can clarify your concern.
Sincerely.
Isnela Solis
Junior Supervisor
Selection
Selection, price and fast delivery gives this establishment a 5 star rating!
22 czerwca 2023
These are such bad fakes…
These are such bad fakes I can’t believe they have the cheek to sell them.
The bands are so badly done, I burst out laughing even before I fully unpacked them! They’re clearly not made well or with anything resembling Cuban tobacco.
I really hope someone catches up with these guys, can’t believe Habanos haven’t closed them down, absolutely appalling and they should feel ashamed.
2 sierpnia 2023
Opinia niezależna
Odpowiedź od CigarSmokes
Hello Mr. Collet
I hope you have a good day
To address your concern, our company has more than 20 years in the market and we can assure you that all the products we sell are authentic and we ship them exactly as we receive them from our authorized distributors.
It seems to me that your complaint is based on aesthetic differences or imperfections of the product, which have nothing to do with authenticity. Remember that the product itself is made by hand, so there may be slight imperfections in its production. As for the taste of it, if necessary and you agree we can compensate it.
I would like you to contact us at info@cigarsmokes.com to further discuss this topic with you.
I hope this information can clarify your concern.
Sincerely.
Isnela Solis
junior supervisor
Good experience
Good experience, from Cigar smoke, be careful around UK customs or you will get an additional large bill.
13 czerwca 2023
Odpowiedź od CigarSmokes
Hello, Mr. Silver,
First of all we can assure you that all our products are 100% authentic. We are in the industry for more than 20 years and so the trust of our customers is strong. You can take as an example the many and many 5 stars reviews in this platform.
If you need to clarify your doubts, you might contact us and we can prove the authenticity of your products.
Sincerely,
Orlando.
Sales and customer service supervisor.
Great comunication and fast delivery
19 marca 2023
The Cuban Cigars are Excellant
23 marca 2023
You requested copy of my credit card…
You requested copy of my credit card and passport. Which my bank found very unusual.
I found this suspicious.
No retailer ever requests this.
22 marca 2023
Odpowiedź od CigarSmokes
Greetings Mr. Bashir
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your complaint, following our shipping procedures, It must be the owner of the order, the only person in charge to receive the cigars.
In your case, another person was going to receive the order. However, if a third party is going to be responsible for picking up the cigars, the owner of the account must send us a copy of the ID and a copy of the credit card , just showing the last 4 digits (Not the full credit card information).
This is a verification process that ensures and guarantees that the owner of the order is aware and agrees to us to ship the cigars to another person.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
I came very close to having a criminal…
I came very close to having a criminal conviction because these people sent cigars via Irish post. The order was returned 3x times prior to this. I was assured by "cigar smokes" that they were investigating why the package was turned back.it turned out no investigation had taken place. I was nearly criminally charged
11 lutego 2023
Odpowiedź od CigarSmokes
Greetings Mr. Jameson
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, as a responsible company, we help you to send the cigars back to you, keeping in mind that your local customs in Ireland returned the cigars.
We fully understand your frustration, but it is the customer's responsibility to check their local customs regulation before ordering.
As the second time, we sent the cigars and you received them successfully.
However, our company began an investigation with the logistics department to verify if there are new policies regarding tobacco that are complicating shipments to that country.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
They replaced a STOLEN shipment by US…
They replaced a STOLEN shipment by US Customs. Nice to know we have thieves working in Customs
3 marca 2023
Great service, great cigars
Great service, quick delivery. Cigars were perfect.I will buy from you again
Thankyou!
23 lutego 2023
Super quick service
Super quick service, great price, fresh product. Will order again!
29 grudnia 2022
Great choice and prices
Great choice and prices. Communication was excellent with my recent purchase and cigars arrived in great condition.
3 stycznia 2023
I have never received my package
6 grudnia 2022
Odpowiedź od CigarSmokes
Greetings Mr. Berisha
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In regard to your concern, remember that due to no updates of your order #CS53971, we made a new shipment as a compensation #CS54028, which is already delivered on 12/07/2022.
I cordially suggest you to verify this infomation and if you need to clear your doubts with us , feel free to send us an email to info@cigarsmokes.com or call us +1 (305) 433-8543
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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