Carnival Cruise Line Recenzje 

Gave my wife wrong food plate. She has a shellfish allergy & they were meant to prepare her meals seperately. A waiter from a diferent team handed out the plates to help speed things up resulting in my wife getting the wrong meal. She became very ill & anaphylactic, requiring an adrenalin injection. Carnival somehow lost their video evidence & took no responsibility. We stopped using the restaurant & lived off pizza for over half the cruise.

We just returned from our trip july 14. Carnival radiance room number 1260. Our room was infested with cockroaches and we received bites. Also found men's used dirty underwear and a cuum rag under the mattress Contacted guest services they were extremely rude and confrontational even though I took them proof as I killed some cockroaches and pictures.
All I requested was to be moved out of the room. I have mobility issues as when I booked my room I made sure it was right next to the elevators. They only offered me a room that was very far away from the elevators, and that was under the kitchen galley that they said they had noise issues and it would keep me awake all night.
That was not an reasonable or acceptable option.
I spent two whole days getting the run around going back and forth to quest services only for staff to keep lying to us. They refused to help with the situation and told us we had to stay in the cockroach room.
Completely discussing and unsanitary conditions. Contacted carnival when we got off the cruise and they refused to do anything and said that they hope we cruise with them in the future.
We have also incurred extra expenses as we had to launder all of our belongings and heat treatment, i asked to not bring any cockroaches, bugs or eggs into our home.
Carnival has not been responsive and feels that is not the responsibility.

I had to cancel 4 cabins on carnival magic Nov 14 to Aruba out of Miami because our Security Job went out of business (Global Source Security in Houston) And you want even give me my deposits back from the 4 cabins I paid for and i have be a customer for more than 20 year and if $600 is going to break you, I am truly sorry. My booking number NZ99G2.

Before booking a multi-day cruise with Carnival go spend a day in Chicago, Baltimore, Atlanta, Detroit. Then decide if you want to be stuck on a ship like that in the middle of the sea for multiple days.

The food was great last time I went, but this time it was hit and miss. Nothing made me like omg I loved that. The bed was like sleeping on a cardboard box, I was uncomfortable every night and woke up in pain. For $1000 a room I expect to be comfortable and the good to be satisfying.

If I could give zero stars I would. We have cruised Carnival lines for our orevious 3 sailings. We booked a 4th cruise in March 2025 (for a November 2026 sailing) and our son died suddenly 4 days after booking. It took months to get through the grief enough to call and see about cancelling the cruise, and under these circumstances transfer our deposit to a FUTURE booking. I explained that the dates of the cruise overlapped with the Tribal Ceremony being held in honor of tribe members who passed in 2025, and that at the time of booking NONE of what has happened could have been predicted. Instead i was met by ‘leads’ who can’t their nose out of a policy book long enough to be human stating that I had “waited too long to contact them about this issue”. I’m sorry, was my first thought after watching my son pass to be “yeah, i have to contact Carnival Cruise Lines!”? All I’m asking is to transfer my deposit to a future booking that doesn’t interfere with honoring the deceased in my husband’s Tribal Ceremony. They have no heart, no consideration and don’t give a 💩 what life handed you, they will make ZERO EXCEPTIONS. Won’t ever sail their line again, I’ll book RC,M-ville, V^%*in, Or any other cruise line from now on.

Worst cruise experience ever! Majority of the time you’re waiting in line and the lines don’t move, hours in line to get on the boat, hours in line to drop off your kid at the kids club, hours in line to speak to guest service. Hours in line to get a burger. Majority of the time spent on the cruise is being in a line!

Booked wrong cruise day called one day later and was told cant refund deposit or change to correct date and cruise date 100 days away

I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling. I want to share this so other guests know what to expect if a genuine medical emergency forces a cancellation. On July 2, 2026, about a month before our scheduled August 3 Carnival Paradise sailing, I underwent emergency retinal detachment surgery. My surgeon issued a written restriction against travel through October 2, well past our sail date. I provided Carnival with the surgical documentation and the signed medical letter before cancelling.

Carnival’s Guest Admin team instructed me to cancel the reservation specifically to allow a compassionate review, and confirmed in writing that the review would consider the cancellation penalty. The review that followed was a templated denial citing standard terms and conditions. A follow-up response confirmed that Carnival’s Executive Team does not personally review cases like mine, regardless of the medical documentation involved.

I have worked in hospitality for over twenty years and I know the difference between a genuine service recovery process and a scripted one. This was the latter. If you are relying on Carnival to show flexibility in a real medical emergency without purchasing their Vacation Protection plan, know that they will not.

I went on the carnival pride and i loved it it’s a great family cruise, I loved my cruise director Chrissy. It is small able to navigate and just the atmosphere is amazing. It’s not the biggest but it still gives you a good experience

Food quality was that of frozen dinners. Only restaurant that was good was the guy burgers. Flies and fruit flies all over the dinning areas. Way over crowded, pools over capacity. Our room came with the cloud 9 spa, that was enjoyable. But services at the spa were way over priced and then they make you feel forced to buy products, which broke me out all over and had to return. 0/5.I've cruised carnival before, and will not be using them again

On 18bJune 2026 we took a cruise on the Carnival Miricial to Alaska out of Seatle.
The destination was great but the ship was horrible. Was booked into a suite deck 6 mid ships, "#6181.

Night 2 the closet 6 ft door came off for no reason whike in the room. They fixed it in about 90 mim. Night 3 the door came off again hitting me in the arm whike sitting on the bed. Called n visited the pursers desk to compain. NOT A SINGLE WE APPLOGIZE FROM ANYONE! Night 5 started to smell electrical wires overheating n the lights inside the closets wouldnot shut off n the door would pop open putting light into the cabin. Called again n removed the 2 overheated florecent transformers n bulbs which were schortching hot nuse a towel to remove. Filed a complaint with Hotel Manager n zhips pirsers desk as well as Carnival HQ.
Brought this to the attention of the Ships captain n hotel.manager n was told oh well its fixed now. U acceptable for cruising for 25 yrs on Carnival n Platnum.
The Carnival Miricial is a floating mess as far as the shop goes. 20+ yrs n needs overhaul or scrapping.

Carnival refused to help other then $50 ea for.my wife n Myself. Unacceptable n We will never cruise Carnival again. They treat their customers who patronize them with a big F you!

DO NOT CRUISE THE SHI# SHIP MIRICIAL, ITS A MESS!

Retired US Navy Federal Fire Service Chief of Operations n Fire Marshal. Reported the port captain USCG, INSURANCE CARRIER, CARNIVAL n MANAGEMENT which was a joke. They did noting! Fire n flooding at sea is devistating, n when reporting such Carnival hides the facts n F over their loyal cutomers instead of addresding the issues. Safety first on this ship does not exsist! Ships officers are clueless n puts money over safety!

DONT CRUISE CARNIVAL! AFTER 25+ YRS WE ARE DONE WITH CARNIVALS LIES, DECEPTIONS, MONEY FIRST ATTITUDE, AND what was once a great vacation is not basic accomidations n repairs are.minimum and fewer customer perks. Carnival has zero loyality to its customers that have a lagitament issue or complaint.

Carnival Cruise Lines is no.longer worth the lies thwy tell n the services one gets.

This cruise line has zero compassion! Can't believe they won't assist with change of dates or names or refund when you are diagnosed with cancer and immediately require surgery and a long recovery.....
Look elsewhere

So here we go.
I booked a cruise out of Norfolk for my wife and daughter for my daughter's college graduation.

I have worked in the online media realm for over 27 years and have completed MORE than my share of forms and purchased many, many items via online forms. BUT YOUR system is but far at the top of the most egregiously incompetent that all others pale in comparison.
I purchased a drink package ( that never went thru) the same time I purchased the gratuities package (that went thru) as well as booked 2 "special dining" nights...NEVER went thru. Funny how some went thru and others did not when they were ALL DONE at the same time.
So let's start with the drink package....THE SHIP did NOT even have a "smoothie" anywhere to be found, BUT you offered IT in the drink package.
My wife went online once on the boat to rebook the "special dining" paid $90 for one and $45 for the other. $90 JUST to book a spot at the steakhouse and still paid $150 for dinner. Just like the Italian place. CAN YOU say RIPOFF...THERE was 3 other parties at the steakhouse when they went.
They "won" a spa treatment on a raffle...the SPA would NOT honor it. FYI they stayed on the spa level.
Now on to the "room". They stayed on the spa level as I mentioned...claiming to have access to its OWN pool...BUT guests from OTHER decks could access that pool...FYI it is a VERY SMALL POOL.

Carnival cruise should change its name to Criminal cruise lines.

One thing being in business for over 25 years has taught me... make someone happy they MAY tell a few people, MAKE someone UNHAPPY they TELL EVERYONE.

Can YOU guess which category I am IN?

Awful cruise. Toilet smelled like a porta potty. Bed bugs. Had horrible bites. Brought it to their attention and they just said I’m sorry but there were no findings. Black mold in the bathroom. I have pictures to document it all. No compensation, nothing but a I AM SORRY! Will never cruiser again. Pool was sooooo small (Carnival Sunshine)

The only thing I have bad to say about the Carnival is that they need a policy on wearing bathing suits without coverups in the food areas. The women have gone too far with their butts out in the food areas. We do not wants to see their butt while we are eating. Some families are there with young children as well. Have some respect!

You would think Carnival would make it easy for families to reschedule without exorbitant fees but it’s $50 PER PERSON so a family of five has to pay more even though my kids don’t contribute to the fund. We were hoping to move our cruise up so we could start saving for another cruise but nope, it would cost us $250 to switch. So now we will just not book with them again in the future. We can book a hotel and change reservations no problem much easier.

Went on cruise Dec 27 forgot to cash out casino received email of balance but never received. $1079 always give excuse they’re behind in refunding but going on 7 months

Be warned - if you need to visit the medical centre on a Carnival Cruise you will pay more than you ever could have imagined! My husband and I both had to see the doctor on board for two different illnesses. On presenting to the medical centre we were each told that the consultation alone could cost $290. Being desperate for help, we agreed to that cost. At no other time we were advised the cost of tests or medication (and when you're feeling ill, you don't think to ask, you're just desperate for relief). Believe it or not, for a SINGLE nasal swab which tested both Covid and Influenza, we paid a total of $295 ($150 for Covid, $145 for Influenza)! A course of 10 Tamiflu tablets - $231.80. Bottle of cough syrup - $44.94. All up, when we received the bill the morning we disembarked, we were staggered to see a total of $1,555! To add insult to injury, my husband was taunted by the staff for not having had a flu vaccination!
Another warning - be sure that your travel insurance covers medical costs. Don't be like me and trust when your insurance company tells you that because the cruise is a domestic one, your medical will be covered by Medicare. What a joke!
And then when you try to make a complaint you go to Carnival's "Guest Care" page, type out your complaint, click Submit, and .......... nothing happens. It doesn't go anywhere.
Never Again!!!

Down With the Ship (Literally): My Carnival Diary, Day 1
Welcome aboard, friends. I'm writing to you live from the bowels of the Carnival Spirit, somewhere below the waterline, serenaded by the gentle lullaby of what I can only assume is the engine deciding whether or not we'll make it to Alaska.
Let me back up.
I am NOT a blogger. I have never been a blogger. But desperate times call for desperate content, so here we are.
Our party is 35+ people strong. A glorious floating family and friend reunion. When I booked, I did the responsible adult thing and requested a room on a higher floor. The Carnival representative—a REAL human being, employed by this company, presumably trained—confirmed that my room, beginning with the digits "11," would in fact be on the eleventh floor. Logical, no? Eleven. Eleventh floor. This is not advanced math. This is the kind of thing a five-year-old could pattern-match.
Reader, I was not on the eleventh floor.
I am in the ENGINE room.
The bottom. The basement of the sea. The one place on this entire vessel where you can feel the boat thinking. All 37 members of my party are perched up top, sipping cocktails with a view, while we are down here bonding with the propulsion system.
So naturally, I complained. Patiently. Saintly, even. I waited two hours—between being "helped" and waiting for the Supervisor, a figure spoken of in hushed tones, summoned like a sea creature from the deep. And when the Supervisor surfaced, he delivered Carnival's signature service with breathtaking confidence:
It's your fault.
You see, I should have known that a room starting with "11" is obviously the bottom deck. Known that their staff—who told me the opposite—knows exactly what they're doing. Known that my booking record, which mysteriously does not show my request, is the only document that counts. Carnival is, I must say, world-class at one thing: saying NO with a smile.
But wait. It gets better.
The room was so unpleasant (smelled chemical) that I asked to simply get off the boat. And here's where the universe really started doing improv. They told me sometimes a passenger doesn't show up—happens all the time on a ship with thousands of rooms—and if one opened up, we could move.
One room. One single no-show on this entire enormous boat.
It was the room next to ours.
Folks, someone looked at the cabin beside mine, took one good look, and left the boat. They tapped out. They saw the engine room, weighed it against simply not going to Alaska, and chose dry land. I respect it. Honestly, it's the most useful piece of information Carnival has given me all day. And needless to say, by the time I got the news about the only avail room - the boat was at sea.
So that's Day 1. We're down here with the machinery, my 37 friends are living their best lives several decks up, and the Supervisor remains very confident this is all working as intended.
This is going to be a long week. Stay tuned. The engine and I have a lot more to talk about.
To anyone choosing between Carnival and another cruise line: come for the respect, stay for the absolutely ZERO service. Best, Fifi