Norwegian Cruise Line Recenzje 1298

I just got back from. norweigian Joy. Now I have been on many different Norweigian ships over the past twenty years and this one made Carnival look like an Oceanic cruise in comparison
The statesman was not able to communicate with us since we only speak English to start they were informed weeks prior (and from previous cruises that I have allium allergies) yet still managed with preorders to have garlic on my food that I caught before consuming thankfully- we ran out of tissues and were issued one towel this cruise per person (my hair is 46 inches long) so that wasn’t going to work for me. Disembarking papers were never received but I do k ow the process so I placed my luggage outside without tags last night and they were taken. The waitress was not having a good day and became very rude so this cruise was definitely not good. Oh and all the lounge chairs were removed from all decks?! I asked about it and it seems the event promoters wanted it that way!? I must have not been the only inquiry because the third day there were lounge chairs on deck 17 - not many and they were stacks of them all over the deck though. I don’t think I will attend another event on these ships again
Family cruises were memorable on Norweigian line but I will suggest from now on to make sure at least to take Royal Caribbean (Owned by same company) but still three weeks ago we were on one and it was great.

Non c’è una crociera che sia una che fra quelle che ho prenotato che parta dal porto previsto, arrivi nel porto previsto e faccia le tappe previste. Non ti rendono mai i soldi, al massimo puoi prenotare una crociera diversa con loro utilizzando l’anticipo versato. E la storia ricomincia

Absolute scam booked for 1 week cruise online never once did they tell me about the vat and tax that has to be paid over and above your drinks package which is named free at sea which is a joke got an email 6 days after booking to tell us about the vat and taxes sailed with Marbella and royal Caribbean never once had to pay this won’t be booking with ncl again

I was disappointed with several aspects of my experience with Norwegian Cruise Line.

Even though I purchased the “More at Sea” package, which supposedly includes beverages, I was surprised to find that bottled water was not included and was being charged at an excessive price of $5 per bottle. This was not clearly communicated and felt misleading.

Additionally, the internet that was advertised as included turned out to be limited to only 150 minutes per person. This restriction was not made clear upfront, and it was far from sufficient for a trip of this length.

Another issue was with the specialty restaurants. We were told that three specialty dining options were included; however, this only applied to adults. Children in our group were not included, which created confusion and made it difficult for us to enjoy these experiences as a family.

Overall, I feel that important details about what was actually included in the package were not properly explained. This led to unexpected extra costs and a frustrating experience.

I am writing this out of sheer frustration after a month of persistent issues with our group reservation (25 people, 8 Family Club Balcony Suites). What should have been an exciting booking process for many first-time cruisers has turned into a logistical nightmare due to the lack of professional oversight.
​We began working with a Group Consultant, Patricia Hodge, in February. Despite providing clear details, every single reservation contained errors that required multiple rounds of corrections. The situation escalated when:
​Financial Errors: A deposit for one cabin was erroneously applied to a different reservation. We only discovered this because the reservation disappeared from the app.
​Group Status Misrepresentation: I requested several times to ensure we were booked as a "Group" to receive the associated benefits. I was repeatedly told we were already a group, yet no group number or benefits were provided.
​Management Silence: I requested multiple times to speak with the manager, Paula, to resolve these discrepancies. While agents on the main line promised a callback, those calls never happened.
​Unresponsiveness: The consultant eventually became unresponsive, forcing me to call the main line repeatedly to do the work myself.
​It was only after my own persistence that a main-line agent finally confirmed we were never set up as a group. They have since corrected this and provided a group number, but the experience has left our entire party questioning the level of service we can expect once we are actually on board.
​For a booking of this size and caliber, the lack of accountability and communication is unacceptable. I am sharing this here in hopes that NCL Management will take these service failures seriously and ensure our group is properly supported moving forward.

I haven’t even started my cruise yet and I’m ready to cancel. NCL wants you to use their app for everything yet it’s not user friendly at all. My husband can’t even use the app. When he called customer experience they said he had two NCZl accounts which makes no sense because he never did anything with the site before. Then they cancelled one of the accounts and he still couldn’t log in and they couldn’t help. So everything had to be done through my app.

Now I got an email to check in to the cruise to get my tickets and bag tags. Can’t do that either. When I try to access that part of the website (using the link in the email from NCl) I get an error saying “load cannot follow more than 20 redirects.” I search on where to find this on the app no luck. I called customer service for support, I have to call back between 9:00-600 pm - so during my work day.

I don’t understand why NCl doesn’t care. I’m looking to book a cruise in the Fall for sour 30th wedding anniversary. After this experience it won’t be with NCL. They need to stop pushing sales and take care care of the customers they have. They’ll get more repeat business if they focus on providing an excellent customer experience.

Our cruise went from 29.01.2025-13.02.2025
Mauritius start port
Norwegian Dawn

It has taken my mother and I this long to discuss the awful experience, but I feel I should forewarn those who are wondering if they should...

Over AUD$20,000
Ship wide flu
Atrocious conditions for staff (15hr days, low wages, having contracts voided in case of family emergency etc.)
Miserable food (think sloppy joes, overcooked meat, dishes arriving at the table cold in the restaurants, extra cost dining using the same sauce on 3 meals, little healthy let alone beautiful choice at the buffet, no consideration of special dietary requirements)
1 truly great show on over 2 weeks, the rest, cringeworthy.
Freezing. There was not a warm comfortable space anywhere in or outside the ship.
Did I mention almost everyone was sick and nothing was done about it other than reminding people to wash their hands?
When I came down with the flu and asked whether I should stay in my berth and could I have meals delivered, I was told no.
When I raised our difficulties with management, was condescended to, asked to write out my complaint into the void, and given a fruit basket.

It was so sad and terrible, my mother and I got home, after what was supposed to be the trip of a lifetime, and just crawled into bed and cried.

She still doesn't want to ever travel again.

It's basically given her depression into her retirement.

If you're happy to just get drunk every day and ignore all the festering horror of these resource guzzling pseudo McDonald's monsters of the sea, blessed may you be.

If you have any human feeling, save your hard earned moneys and for a lesser price, go to a tropical island, live like the gods of old and pay some humans directly for their hard work.

Norwegian Cruise Line is nothing but toxic.

Dirty room, inconsistency from Guess Service staff, hidden fees, wouldn't present or explain fees in writing, poor customer service, Long wait time to speak with Guess Service, hostile Guest Service staff my experience Chaos m

I recently booked a cruise with Norwegian on the Jewel sailing from Philadelphia to Bermuda. They failed to tell me during the booking process that due to port construction I have to check in at a hotel near the airport, then take a shuttle bus to the dock, then check in again. I did get an email telling me to book parking at the hotel where the temporary checkin takes place, I have called the number they gave me at least ten times but can't get any response, unless "no one available to take your call" is considered a response. When I called Norweigan customer service about this issue they advised me to "just keep calling until you get through".

Although the ship was mainly ok and the staff were lovely, there are many reasons why it was also not enjoyable for our first time on a cruise ship. I have listed these as follows:

There is an awful bottleneck design in the in the main buffet restaurant on the top deck, it’s way too crowded all the time, and if you want to go from the front of the ship to the back on the that deck, it just wasn’t worth trying!

There aren’t enough deck chairs and small pools for the amount of people on board. Just the sight of possible 20 odd people squeezed into a tiny hot tub size is just wrong. And surely a safety, health concern. Priority is clearly given to the very wealthier ‘Haven’ customers at the rear of the ship!

You shouldn’t have to pay extra for the Go-Karting and darts, if it’s part of the ship, it should be included!

The Street food area is a good idea, but we had to wait ages for food, on some occasions nothing came out at all. There are serious problems with the iPad style ordering system.

Barely any time off the boat! We don’t know if this is normal (as it was our first cruise), but the time off the boat was absolutely minimal. Rushing to do expensive excursions, then rushing back on board.

It was rough sea a few days, so we couldn’t visit Grand Caymen, this was the one we were looking forward to the most, no compensation, no nothing. Just 1 good stop & 2 very short (rushed) stops in a whole week!

All in all, going on this overcrowded Cruise ship has made us decide thats it’s unlikely that we will go on a cruise again.

Worse experience of my life , boat was very tired and run down. Staff were very unfriendly, that was all around the ship especially when it come to women, they ignored you at the bar served other people although they seen you standing there with your card looking for service. The whole experience was horrible from start to finish, we should have known when the intenery started to change that this was a sign but no we went by what we seen on TV boy was this was far from what we got. This was like a very poor self service holiday instead of a luxury cruise which is what we wanted .the food was very repetitive and mostly self service. We were also told by staff the ship was already sold because of ongoing issues so that reflected on the boat.I was very sick last couple of days on boat so bad that we tried to see DR to be told that this would cost £200 this was only for consultation and would be a lot more for a prescription to be made. and that this was probably sea sickness if this was the case this would have been at the start not the end of this trip. I am a nurse so was well aware of the difference . Complained to original operator about this experience to get nowhere so please be aware of these issues if booking in future as would never recommend to anyone to book with them. I will never repeat this as spoke to others who have cruised with other companies and they said this was far from the experience they had experienced with other travel companies

We sailed on Norwegian Cruise Line’s Escape from March 15–22, 2026. As loyal NCL guests, this cruise was particularly disappointing due to inconsistent service and a lack of meaningful response to our concerns.

Our first interaction with Guest Services was troubling. When I asked about my internet package, Bhekimipilo, the staff member assisting me, was dismissive and condescending, treating my questions as an inconvenience. Although a supervisor later offered a coffee machine for our room, the original issue remained unresolved.

The spa experience was equally underwhelming. Despite paying over $350 USD for a 75-minute treatment, I was informed that I would need to pay an additional fee just to access the thermal spa. The reception was unwelcoming, dismissive, and condescending, lacking the warmth and hospitality expected of a premium service. The assistant manager that day was particularly unhelpful, and I felt as though I was a bother rather than a valued guest. At Harvest Caye, NCL’s private island, it was also surprising that no food or beverages were included for guests.

Dining issues included a 55-minute wait for a cold appetizer and a further 50 minutes for a substandard dinner at the Manhattan Dining Room, prompting us to leave. We were offered a reservation at an Italian restaurant as compensation but were still charged. Steak quality across the ship was consistently poor, and we were also charged $59 USD per person for an airport transfer while others on the same transfer were not. The gym was underwhelming , crowded and no AC.

Positives included the friendly pool bar staff, excellent service at the Garden Café, and a spotless stateroom maintained by Albert (14657). After submitting detailed feedback to NCL, we received only an apology and no meaningful solutions to retain us as customers. I also reached out with constructive suggestions to improve the guest experience, but these did not appear to be considered. Despite their apologies, no valuable compensation was offered.

Without appropriate resolution, we will be exploring other cruise lines for future vacations.

I am writing this to warn fellow travelers to be extremely cautious regarding the promotions and discounts offered by Norwegian Cruise Line (NCL). My experience has revealed a lack of transparency and a "policy-first, customer-last" approach that has made vacation planning a headache.

The Timeline of Issues:

- Initial Booking (March 1, 2026): I booked a cruise via an NCL sales representative (by calling their official number 1-866-234-7350). I was offered a $150 discount for "early booking." To process this, they split the charges on my card: one for $150 to activate the credit and another for the remaining balance.

- The Hidden Terms: My reservation was well within the "fully refundable" window (before the April 24 deadline). However, when I called to cancel on March 27, I was informed for the first time that the $150 "coupon" portion was non-refundable. The original agent never disclosed this significant catch.

- The Application Struggle (April 8): I attempted to apply that credit to a new trip for the week of May 24, 2026. I was told the credit was ineligible because the voyage was "too soon." Remarkably, they said it would be valid for a trip just one week later (May 31), but refused to bridge the seven-day gap to accommodate my existing plans with friends.

- The Escalation: I spoke with a supervisor who spent a significant amount of time searching for the original call recordings to verify if the non-refundable terms were ever disclosed to me. They could not provide evidence that I was informed, yet still refused to offer any compensation or a manual override. And they also rejected my request to get my portion $150 back.

My Takeaway:

- Lack of Disclosure: Agents may offer "discounts" without explaining that they permanently lock away a portion of your money, even if you cancel within the official refundable window.

- Zero Flexibility: The difference between an "eligible" and "ineligible" trip was a mere seven days, yet NCL showed no willingness to value a customer over a rigid, arbitrary date.

- Cold Customer Service: Every interaction felt like being read a rulebook. There was no sense of "customer care" or effort to make up for their agent’s failure to disclose terms.

If you are looking for a company that values relationship-building and transparency, look elsewhere. Be very careful with any "deals" they offer over the phone—they come with hidden strings that even their supervisors won't untangle.

Die gebuchten Ausflüge sind überteuert und teilweise sehr schlecht.
Die öffentlichen Räume sind immer viel zu kalt. Klimaanlagen viel zu kalt. Viele Leute nach kurzer Reise krank.
Die Ausschiffung war unterirdisch schlecht. Keine Organisation. Trotz gebuchten Transfer unglaublich schlecht. NCL werde ich nie wieder buchen!

If you’re considering sailing on Norwegian Cruise Line’s *Luna*, it’s worth taking a closer look before booking—because the experience doesn’t quite live up to the price tag.

To start, the specialty dining is a major letdown. For something marketed as a premium upgrade, the food is surprisingly bland and uninspired. You expect elevated flavors and memorable meals, but instead it feels like you’re paying extra for dishes that don’t justify the cost.

The “unlimited Starbucks” package sounds appealing at first, but in reality, it’s far from convenient. There’s only one Starbucks location on board, which means you should be prepared to wait in line for at least 10–15 minutes every time you want a coffee. That’s hardly the seamless, grab-and-go experience most people imagine when they hear “unlimited.”

The arcade situation is another frustration. While it’s advertised as “unlimited,” that’s not entirely true. A large portion of the games aren’t included, and you’ll still find yourself paying extra if you want to play many of them. It ends up feeling misleading rather than generous.

As for the ship itself, *Luna* is overwhelming in a way that isn’t enjoyable. The layout feels crowded and chaotic, making it difficult to relax or navigate comfortably. For a newer ship, it also lacks the wow factor you’d expect—there’s not much in the way of standout design or atmosphere. It simply doesn’t have the pizzazz that should come with a modern cruise experience.

And then there are the restricted areas. A surprising number of sections on the ship are only accessible if you pay extra, which creates a constant sense of being nickel-and-dimed. Instead of feeling like everything is included in a premium vacation, it feels like you’re being upsold at every turn.

Overall, *Luna* falls short of expectations. Between the underwhelming dining, misleading “unlimited” perks, crowded design, and constant extra charges, it’s hard to justify the high price.

This is about the Norwegian Prima, our ports were Great Stirrup Cay, Montego Bay, George Town, and Cozumel.

I’ll start with the positives.

Amazing specialty dining options;
Cagney’s Steakhouse; I had the ribeye steak, it was delicious and cooked to my perfect doneness. However I ordered risotto on the side and it arrived stodgy and cold.
Onda; I had the NY strip steak, it was much thinner than the steak at Cagneys and as such was a bit overcooked, when I requested it remade they were very kind about it, the chef came out to apologize and serve my new steak, it was decent but the sear wasn’t very good. Very nice staff in the specialty restaurants for the most part, I’ll touch on that more later.
Mediterranean; I unfortunately cannot remember the name of this specialty restaurant, but the food was absolutely delicious. I ordered the Australian lamb chops and they were perfect and tender, seasoned to perfection, they were second only to my steak at Cagney’s. I also got the tuna crudo I believe and the ceviche. Both were amazing. We had peach Bellini’s at dinner and it was the only spot on the boat that had good Bellini’s.
Los Lobos: Los Lobos was so good we ate there twice, the first night we got two tableside guacamole’s and margaritas, all of which was delicious. I ordered the Burrito Rojo with Achiote Pork, the portion was so large I could only finish half and it was delicious. I tried a bite of my friends catch of the day, which was red snapper, and it was so good that I had to come back the next day and order it for myself. It was to die for. Some of the best fish I’ve ever had.

Now for the rest of the experience:

Bars:
Bartenders were mostly kind, however there were many times when my group and I were outright ignored for upwards of ten minutes. Sometimes we would leave the bar we were at and anywhere else we’d go would treat us so much better. Usually when getting ignored it was by the staff at The Local, however the was one bartender who was always kind and always treated everyone well, Gio, such a great guy. The bartenders were all great at their craft. There was a time at the bar in Sid Norman’s Pour House when the bartender took my friends card, brought out his drinks and never returned his card, then got angry at my friend when we were insisting we hadn’t gotten his card back. Drinks were great, service was typically good but slow and terse at times.

Entertainment:
To be honest my group and I found many of the entertainment options to be lacking, one of the only memorable options was Marc Theobald’s +18 comedy show, he was hilarious. Aside from that there wasn’t much of note.

Staff interactions:
While many of the staff members were clearly tired or stressed out they usually treated us with respect and kindness. Many of them seemed to be having just as much fun as the guests at times which made for an enjoyable environment.

Now for the REALLY BAD:
My cabin mate was physically assaulted by another passenger, gaslit by security into believing he was the one at fault and then strong armed into signing a document stating he wouldn’t sue the man that assaulted him. The man
“M a r k M c G o w a n”
received no repercussions whatsoever. We were initially told to file what we were told were police reports while we were inebriated, then after not being able to sleep at all he was pulled out of our room without the choice of having anyone with him and brought into the office of the head of security, accompanied by two other security officers he was told that the assault wasn’t caught on camera and that Mark was too drunk to remember his face. These were all lies. We checked the placement of the cameras and they could clearly catch the whole interaction. It occurred at the host stand for The Local’s dining room. The man shoved my friend’s head into a wall so hard my friend saw stars. And when security arrived to stop any further commotion we were told that we must’ve instigated it and that he only did what he did because we were a large group that intimidated him. We were a group of mostly women…
We were told police would be waiting at port in Orlando to take our statements and for us to press charges, however they never called the police and chose instead to gaslight my friend and bury the incident. No doubt because they were protecting the cruise line and its interests, rather than the guests of the cruise line. Despicable behavior in my opinion.

Overall Scoring:

Food: 5/5
Bars: 3.5/5
Entertainment:2.5/5
Staff: 4/5
Security and Guest Safety: 1.5/5

Total: 3.3/5

I took my first cruise this past March on the Norwegian Breakaway from New York to Bermuda. It was nice time filled many laughs and good food. I have to give praise to two people. The first person I would like to praise is Cherry, who is the assisant manager of the Manhattan Room, she was very accommodating and made sure that my friend was taken care of with her gluten free menu options. Cherry always a smile on her face and always said hello when she saw us. The second person is Fidel, who is a bar waiter for the Atrium bar. He always had a smile on his face and made that myself as well as ladies from my group were having a good time. He took really good care of us and when we asked for a specific drink, he went to the bar to make sure it was properly done. I had a really great and will be looking forward to my next cruise.

Food was discussing no A1sauce for the steak no ranch for salad and to top things off they cut our drink packages off on the last day which was very annoying

The food quality was poor, and several staff members were outright dismissive. At one point, we asked two crew members (who appeared to be part of the engine crew) a simple question, and they ignored us completely and walked away without saying a word. That level of disrespect is unacceptable.

We were also assigned a room at the front of the ship, where crew members were working loudly throughout the night. There was no consideration for passengers trying to sleep, making it very difficult to rest.

Customer service was consistently inadequate. Lines were extremely long, and staff often seemed untrained or unsure how to handle basic concerns. We paid extra for specialty dining and were unable to use it at all because everything was fully booked from the first day. Selling packages that cannot be used is misleading and unacceptable.

To make matters worse, our TV did not work for the entire cruise. When we called customer service, the representative repeatedly interrupted, dismissed the issue as “just the remote,” and failed to log the call or send assistance. We reported the problem twice to housekeeping with no follow-up. After calling again, someone finally arrived at 10 PM—when we were already asleep. This is a complete failure in service.

Me and my husband took the Hawaiian cruise in late Dec 2025 thinking that this would be a fabulous cruise...Nope... I would not recommend this cruise on this crusie line. It was pricey, cabins not well kept, food was horrible, customer service was very unfriendly, they were not interested in providing good service, the excursions were expensive. The food on the ship was absolutely tasteless and would not offer it to anyone. We did an over priced Luau with dinner. Dinner was chicken that was dry, cold, and old. The other dishes were also un desirable. It took me 3 months to write this review because my first review was written with so much disgust and anger it was not for public view.
Do another cruise line....