Carnival Cruise Line Recenzje 

In 8/2026 we traveled Carnival Cruiseline for our first (and last) time. We are frequent cruisers with another cruise line and chose Carnival this time for an itinerary we wanted to see in Europe (Ireland). It was a dream for my husband’s 50th birthday. We paid over 10k total for this cruise total. Upon arrival, the staff was rude, check in at the port was disorganized, and guests were treated by workers as cattle. Our suitcase was broken by a team member, and no compensation or even an apology was provided for that. Then, when we entered the ship it was filthy. In the buffet, flies were all over the salad bar. Dirty plates and used dishes all over seating and staff did not clean up. Guests could not be seated bc tables were often dirty. Food was disgusting the whole cruise. We had never experienced this level of disgust! When our room was ready, our cabin had garbage from previous guests in it. Used water bottles, toys under the bed and under the desk, papers that weren’t ours. Hair everywhere in the shower. A broken shower curtain, and broken balcony curtain. We complained and guest services always had to email someone. There was never anyone in the ship available to help resolve in person. Guest services always had an attitude, and every time we went Emilyn (the manager) would simply say our situation was pending or she received no response on the email. It was a 12 day cruise and our first response wasn’t until Day 5 to repair, clean, or even apologize for our experience. It was my husband’s bday and I ordered a cake, and it was delivered without silverware. We asked 3 times, and then had to grab it ourselves from the dining area. Just the simple, little things that could be easily corrected for a 10k cruise. Instead of a bday card with a message on the cake, it was a receipt taped to the top with a message. For a $60 cake! After the 12 days for a horrible experience, know what we got? A $9 refund. That’s it. Carnival is terrible, go elsewhere.

This company is extremely unfair and do not care about their customers at all. I recently found out I was pregnant (5 months before my cruise), so I did my due diligence and called them to ask for a cancellation or potential credit for a future cruise. I was refused and told that I would be denied boarding due to the timing of my pregnancy during boarding, and also told there is nothing they can do for me and we would lose 100% of our money. Nobody that I spoke to showed any kindness or consideration at all and they just want to take your money. Do not book with them, they don’t care about you or your health. This is the worst customer experience I’ve ever had and the attitude on the other end of the phone was atrocious.

We are currently on our cruise September 1st - 8th Carnival canceled our excursion never told us we found out the day we were set for it. On the 3rd it is now the 5th and we have not received any reimbursement noone on the ship can help us and ive used 4hrs of my cruise talking to carnival on the phone and still have not received any help.

I came on this cruise line because I wanted to play a lot in the casino and be comped correctly. This is the worst and I do mean the worst comps you will ever experience. 10k in spending might get you a free over done NY strip. No exaggeration. Do not fall for their trap-move your loyalty immediately.

I've been on 3 prior Carnival sister cruises and by far this fourth one was the worst. My fourth aboard the Carnival Vista just recently traveling to St. Thomas, San Juan, Amber Cove and Celebration Key. The staff was rude. In our time dining, 90% of time we were placed at a square table. My father is in a wheelchair. After the 2nd time staff should have paid attention, noticing he's in a wheelchair. But when the third, fourth time and you still keep placing us at a square table. Come on, really. Then your waiters/waitress are ignoring you, no coffee hot water etc.. having to flag people down. To staff being rude. I'm sorry, the chef changing the menu... Worst mistake he ever made. Who wants to come on a ship and have pork chops, when those you can have at home. Three times our food has been ice cold and to have to ask to it be recooked properly why when it should of been done since the beginning. The chicken was to chewy, vegan sausage horrible, the parfaits missing ingredients listed on menu, veggies not thoroughly cooked, noodles to al dante. When you ask for a vegan cheddar omelette and it comes back with veggies. Confused. When I come on the cruise I want to be waited on, I shouldn't have to go upstairs to prepare my own plate and get hot food to top it off. Housekeeping was poorly done poorly cleaned. No refunds on excursions when they used to have them before. Bathrooms not cleaned. Not enough handicap accessibility bathrooms on the ship. Those are extremely limited to certain to floors. Cover-ups not enforced from swimming. Or worst walking through the food area barefoot. Who wants to eat on the lido deck trying to enjoy your food when someone passes through barefoot. Gross. This doesn't even include the violence that took board on the ship. Death, stabbing, smoking, fighting etc.. That was my last cruise aboard carnival. This ship took the cake..

🚨 CARNIVAL GAMBLING: 1 STAR — AND I’M BEING GENEROUS! 🚨

Gamblers know the house is supposed to win. That’s not my complaint. My complaint is that Carnival’s casino and Bingo feel RIDICULOUSLY stingy.

They sell a $79.99 Bingo package with chances at a $5,000 prize, yet longtime Diamond members tell me they’ve never seen anyone win it. If you’re selling these packages, be transparent about the odds and how often these prizes are actually won.

The casino is no better. Carnival has no problem charging everything to your room and taking your money, but when it comes to giving something back, the payouts feel practically nonexistent. MAKE IT FUN!

I also noticed something disturbing: I rarely saw significant wins going to Black players. I cannot prove discrimination, but after watching the casino, it was hard not to question what I was seeing. Our money is green too. Every customer deserves to feel equally valued and treated fairly.

The ONE bright spot is the staff. Most of them are absolutely amazing, hardworking and deserving of every tip they receive. But after everything passengers spend onboard, Carnival should be doing more to take care of its employees instead of relying so heavily on customers to supplement their income.

Carnival, you’re making plenty of money. You don’t have to squeeze every last dollar out of your passengers.

💰 Take our money.
🎰 Give us a reason to enjoy playing.
🎱 Be transparent about Bingo.
❤️ Take better care of your staff.
🤝 Treat EVERY customer fairly.

The house may always have the advantage, but Carnival doesn’t have to make guests feel like the house is taking EVERYTHING.

MAKE IT FUN, CARNIVAL! 🎰💸

I’m really disappointed with how this was handled. At check-in, I specifically asked about the alcohol and was told that putting the bottle in my checked baggage could cause delays, so I followed the staff member’s advice and kept it with me.

The bottle was then confiscated anyway. If I had been clearly told it would be confiscated, I obviously wouldn’t have taken it onboard.

I understand Carnival has an alcohol policy, but guests should be able to rely on the information given by Carnival staff at check-in. I’m requesting reimbursement for the cost of the bottle, as I only ended up losing it because I followed the advice I was given.

We are Platinum on Carnival. Booked our 14 day cruise out of Port Canerval in March 2025 for Jan 2027 sailing. This past weekend, we saw our cabin that we paid to pick ourselves ( a two person interior on deck 7 away from noise ) was changed to an interior on deck 2 in a bad location. Multiple calls to Carnival, never being allowed to speak to a Supv, with end result being told we made the change when all our documents clearly show our orig cabin number. No emails from Carnival indicating any change, and Carnival states there are zero booking notes when change occured or why it happened, but between Sat and Mon, it was not "you made the change ". We have booked muliple cruises with Carnival with no issue. While we realize Carnival has the right to change a cabin at will, it is generally to a better location. We did not book a guarantee cabin but an actual cabin number. Nothing was offered for the change such as On Board Credit, and aplology, or anything. We asked for a new cabin and were told no, the ship is full. Yet, the guarantee cabins have not been assigned yet as others on the cruise who booked a guarantee do not have their assignment. We are not even at final due date yet, and Carnival refused to rectify this in any way. We had paid our trip in full already. We walked away and lost our deposit due to to priniple. Waiting on the refund minus deposit for trip, speaciality dining, and shore excursions. Almost 18 years with Carnival. Never again.

I am extremely disappointed in the lack of customer service from Carnival! I am booked on a cruise and contacted Carnival to request wheelchair assistance getting on and off the ship. The representative would not help me because I booked my cruise through Vacations To Go. I recently sailed with Princess and had no problems getting on the list for a wheelchair to help get on the ship. Both cruise lines are under the Carnival Corporation umbrella but they have totally different mindset when it comes to helping customers.

During a recent cruise on the Breeze I charged my room $100 on several occasions during slot play and no money came up on the machine. So after I did this several dozen times I noticed at the end of the cruise I was charged money that was never deposited in the machine. I thought it was just a glitch and I had to withdraw money several times from my room account for it finally to transfer it to the machine. Unfortunately I was way wrong. The money was charged to me and not deposited in the machine. I wish I could determine how many times and thousands of dollars I lost. Anyone else experience this? My wife did also but she could not prove money was not deposited when she charged it to her room also. I know it was my fault to use the room charge system and not diligently keep up on my portal account, however, when I maxed out my credit cards I was in total shock and will never gamble again on Carnival.

The Carnival Adventure Staff for my 9-night cruise, Sydney up to Great Barrier Reef, were fantastic across the Ship, smiling and helpful if you had any questions, which I had as a first time Cruiser. A big shout out to Edgardo my wonderful Cabin Steward 11615 who was always so friendly and always working so hard, who left my room perfectly, with a different towel animal each day :), and also took the time to leave me a lovely mirror birthday wish. A special thanks also for great service from Charmaine at the Avalon Cafe Deck 5 and the New Zealand Ice creamery Deck 14. I wish them all well for the future. Anne

I'm extremely disappointed with how this situation was handled. What was originally presented as a free plus-one cruise opportunity changed when an open invitation was extended to others without discussing it with me initially. Because of that change in circumstances, i no longer felt comfortable participating and unfortunately, i lost both my voucher and deposit. I'm a disabled veteran that suffers with PTSD and anxiety and to have this opportunity taken due to me not feeling comfortable with the dynamics of the changes, (no option to change dates, etc.) I WILL never book or recommend anyone to take a cruise with this cruise line carrier. "EVER" Then the representative due to her politeness will not be named stated "thank you for your service". REALLY! SMH

Too much to put in here. To put it simply….never again. We only went with Carnival as P&O redirected us there when we booked right before buyout/handover. Never will I ever book another cruise with Carnival.

Dear Carnival Cruise Line Guest Care Management,
My name is Rebecca McGhee, and I am writing to formally escalate a series of severe service failures regarding our recent 5-day cruise aboard the Carnival Sunshine out of Norfolk, VA, from July 18 to July 23, 2026. This formal complaint concerns Booking
As a returning Carnival guest, I booked this trip to introduce my husband and son to cruising, confidently promising them an exceptional vacation. Unfortunately, our experience was entirely unacceptable, failing to meet even basic industry standards for hospitality, hygiene, and accessibility.
I am requesting a formal review of the following critical issues:
Inadequate Accommodations & Noise: On day one, the bedding provided for my son in Cabin 1432 was structurally deficient (propped too low to the ground). Combined with excessive, unmitigated ship noise, he was completely unable to sleep on the first night.
Severe Sanitation Failure: Our cabin bathroom emitted a foul, outdoor-toilet odor for the duration of the 5-day cruise. Despite our presence, the bathroom was not properly cleaned or remediated once during the entire voyage.
Substandard Food Quality & Dining Failures: The food served was consistently cold, regardless of the venue or time of day. Furthermore, due to a complete lack of direction from staff regarding our dining assignments, our family went without dinner for the first two nights of the cruise.
Accessibility Hardship: My husband recently underwent major back surgery. Due to the lack of assistance and poor organization, he was forced to walk entirely across the ship to access dining options, only to be served substandard food.
Hostile Customer Service & Staff Misconduct: When I attempted to resolve these issues onboard, I was met with shocking disrespect and hostility from the crew. Specifically, Guest Services Supervisor Elizabeth Govora and a staff member named Amanda were dismissive and rude. Additionally, Cruise Director Alex completely brushed me off when I attempted to explain our situation.
I invested a significant amount of money into this trip, trusting Carnival’s brand promise of a fun, memorable vacation. Instead, my family did not enjoy a single day of this cruise.
Given the compounding failures in sanitation, basic comfort, and employee conduct, I am requesting a full financial refund or an equivalent free cruise voucher (Future Cruise Credit) to remedy this situation.
Please note that I am actively consulting with my legal counsel regarding our options for financial recourse for the breach of service standards provided on this voyage. However, I welcome the opportunity to resolve this directly with your corporate office.
Please contact me immediately to discuss a resolution:
Thank you for your prompt attention to this urgent matter. I look forward to your response.

As a customer that has been loyal to carnival with over 63 days. That means I spent money and Carnival allowed an individual that was on my reservation with me cancel my booking and keep the 100% without even contacting me to verify this information before cancelling. I am not going to pursue any more business with them and will not book any of my clients with Carnival. Their customer service is inexcusable unprofessional and incompetent to handle request as their ONLY RECOURSE is to cancel and get their part of the money.

I writing this complaint because my family had an issue with a cancellation because my son had to have emergency surgery a couple of days before we were to sail, and we asked that if we could get the money back or something. We told them that we could even show documentation or whatever they may need. They weren’t willing to give anything back. On top of all that the food on the ship was tasteless and the service was mostly horrible. Our sail dates was from 07/23/2026-07/27/2026. We will never patronize Carnaval again. They were not organized with there entertainment the wait times for dinner and elevators were ridiculous and don’t even get me started on how wild and loud the crowd was. Altogether it was a bust

Pre cruise customer support 2/10
Cruise 7/10
Post cruise customer support 0/10

Passing the buck and blaming other departments seem to be the business model of this company.

After a staff error in booking, said staff member promised to spend “all her waking time” finding a fix! ACTUAL TIME SPENT = 0 Minutes
Then I spent over 40 hours on calls and emails to no avail.

Cruise came and went and when a complaint was made that the issue we tried to remedy caused the problem we knew it would, the “useless department” swung into full gear.

Another heap of hours on calls endless promises for “ZERO” result.

I cancelled our next 2 booked cruises.

5 weeks later I get a call from a booking agent, she got the stone faced “your joking aren’t you?” Spent another hour explaining, I was handed up to a concerned “Manager”, more hours wasted “She was going to sort something out”

She finally calls back with “Oh i am so sorry I didn’t know your case was handed to Such and Such department who make all the decisions and it is now out of my hands, nothing we can do….. Oh I hope you have a nice day” Bahahahaha

So company cruise will now be changed to something a little more worthy.

I will never recommend Carnival Cruises again.

Carnival Cruise Line Venezia, my experience was in the cruise to Canada in May 2026. Should have raised red flags from the beginning when they asked to give a credit card to have on file, what they didnt explain is that you have to add it on your cruise account, you could not charge things directly to your card on a purchase to purchase basis. They made a whole statement and charged the whole amount to your credit card without being able to see your details per purchase. I made a purchase of jewelry that they guaranteed no tarnish and embarrassing enough family I gave gifts to had such jewelry tarnish. I contacted the carnival cruise no one to talk to by phone, only email and they never contacted me. Could not even dispute it with my credit card because no detailed provided. They have the worse customer service dpt.

Recently went on a Northern European cruise on the Carnival Legend to celebrate our 20 year wedding anniversary. Get in the room and there are rings on the desk from drinks, layers of dust all over but especially on the bedside lamps, MOLD in the bathroom (the exhaust fan didn’t work properly), and when this was brought up to the service desk at around 7am the issue wasn’t properly addressed by 6pm! I told them that not only do I have asthma, but I’m allergic to mold and dust mites. When we came back from our day out (we had given a full two days before saying anything to see if the room steward would fix the issue on his own and was just running behind the first day) they “still didn’t know if it was mold”. They did have someone come in to clean it, but said someone left cleaner splattered ALL OVER the bathroom and all over my things. Not only that the mold was still in the caulk, and on the ceiling and upper wall, and the dust wasn’t addressed. So I had to go down again and say something. They apologized and said the best that they could do was $50 off of our bill, and send someone at some point to clean again “hopefully to our satisfaction”. As if I’m being unreasonable! I don’t know what I wanted out of the situation, but for them to take it more seriously. I was getting wheezy, and if it were to have impacted my vacation that would be very upsetting! They offered medical, but I carry all of my asthma medication with me so I didn’t need them, so I declined, and just requested that the room be cleaned properly. Come back to the room and lay down, someone comes later and cleans the bathroom, the supervisor says the next day he’ll make sure everything else is addressed. Get back from our day out, and the dust is still there but the room was “cleaned”. Our room steward comes to the door and I answered, he asks if my husband is there because he wants to talk to HIM about the issues. Even though I’m the one that filed the complaint, and I’m the one that answered the door. Cultural differences aside, I feel like it was a read the room situation? Maybe I’m just being ignorant, but it felt disrespectful. He talks to my husband, and asks him if the room is cleaned to our satisfaction, but in a snarky kind of way. Says he’s the one that cleans our room, in a very pronounced way as if we should have come to him. It was very awkward, and I didn’t like how he came across. A lot of the staff on this cruise specifically it felt like they just didn’t care to be there, or were very unknowledgeable about their jobs. The sandwich station lady was ANGRY each and every time my sister in law and I would go over there. We weren’t ordering anything that wasn’t on the menu! The guys burgers one of the ladies there too, just angry and would snap at you. I’ve never experienced this anywhere before! It made for an interesting anniversary experience. Then we go to the steakhouse one night, and all of our steaks (which we ordered medium rare) were under cooked. Mine was WAY undercooked, like still mooing on the damn plate, the rest of them could still manage to eat theirs, I could not. By the time the server finally came back around everyone else was finished! She asked if it was ok, I said no it was undercooked, she asked if I wanted it done more, I said no everyone is already done eating I ate all of my sides. They didn’t even discount the bill when I only had two bites off of it. Very disappointed with the ship experience, but loved the ports 🤷🏻‍♀️ Customer Service was not very helpful, and I’m very saddened by the whole thing considering how much we paid and that we planned this for two years!

I went on my first cruise last year with Carnival Pride and had to leave my room because something busted in the walls and they had to go in with suits on to clean my room down with bleach and I wasn’t able to get back in my room until after 3:00 am with a two year old and the elevators got breaking down and people would get stuck on them. And when i was finally able to reach someone they told me that if i booked with Carnival again and give them the chance that they would make it right by upgrading my room and after booking another Cruise and reaching back out to them they said they couldn’t help me. And when I tried to cancel they told me I would lose my deposit because it’s been over a week since I booked it so I would advise you to book with anyone other than carnival because they could care less what type of experience you have as long as they get there money.