Carnival Cruise Line Recenzje 

I had an Alaska 10 day cruise booked for July 20-30, 2026. On June 11,2026 I went on the Carnival Hub app to look at shore excursions to book and my cruise was GONE!!! I called Carnival right away and they told me that my guest/partner I selected to go with me, called and canceled the cruise!!! He has my pin # so I guess as long as he has that, he could do anything he wanted to MY CRUISE RESERVATION!!! How can they justify allowing that???? It was a cruise I was so looking forward to and now it’s gone!!!!
Thanks a lot Carnival😭😭
I have been sailing with Carnival since 1998 and been on over 30 cruises with them, NEVER AGAIN!!! Take my advice and don’t tell anyone your pin or password no matter who your sailing guest with you is.
Mine was my husband and now I can’t go on my dream cruise because I trusted him with my info.

Carnival Glory is filthy!! Yuck! For as much as we pay, clean the ship!!! My balcony is filthy, I’m picking up hair thats not mine in the bathroom sink and balcony…filthy!

My family and I have been cruising for many years — 18 cruises total. Carnival being the line that originally got us hooked because of our kids. Over time we’ve continued giving Carnival more chances while going on different cruise lines, hoping the experience would return to what it once was. Unfortunately, our recent sailing on the Carnival Firenze was one of the worst we’ve ever had. This cruise did not feel like a vacation. It felt like a week of standing in lines, dealing with slow service, and constant upsells. When you spend more time waiting than relaxing, something is fundamentally wrong with the operation of the management. There was not a single area on the ship without a line. Some waits reached 90 minutes, even for basic things. That’s not normal crowding — that’s poor management and understaffing. It’s clear the ship is operating with more guests than the staff can realistically handle. Carnival has shifted heavily toward paid dining. On Firenze, 70–80% of the food options required an extra charge, which completely changes the feel of the cruise. The included options were limited, and the main dining room was overwhelmed. Our dinners took almost two hours every night, not because the food was special, but because the staff was stretched far too thin. It’s disappointing to see Carnival cut back on staffing while increasing the number of revenue‑based venues. Large Group Challenges
We traveled with a group of 13, and Carnival struggled with even basic coordination. Simple things like dining together or planning activities became unnecessarily difficult. Other cruise lines handle groups far more smoothly. Policy & Communication Issues
One unacceptable issue: they confiscated our steamer and never informed us. No note, no explanation, no communication. We only discovered it missing and had to track it down ourselves at the end of the cruise. Regardless of policy, the lack of communication is unprofessional. This was, unfortunately, one of our worst cruises ever, and it didn’t feel like a vacation.

The staff on the Carnival Pride were really nice and good at what they do. The cruise itself was extremely poorly executed and the ship is, well, gross and beyond worn-out. Also, “Your Time Dining” is a straight-up lie. You check-in when you want to dine, and are hit with a wait time between 20 and 130 minutes. Yep. Nope. Never again.

Absolutely ridiculous, trying to get through the two person guest's services line and janky $240 for Internet that doesn't work in the room, unpleasant experience all around,really wanting a refund ,ghetto trash policing the guests service line

Not cruising with Carnival for the next years!

So disappointing and so frustrating to deal with Carnival Customer Service and Sales Department--you will be given a runaround.

You also will have to deal with penalty/administrative fees to change sail dates/change booking, every time. There is no flexibility and no consideration at all.

They have also removed our Loyalty standing and replaced it with Point System.

I will stick with Disney and Norwegian Cruise Line from hereon.

cruise sydney to Moreton islands the cruise was great staff & food and drinks great and a good price and the ship was clean and tidy but the Cloud 9 Spa was a rip off and we had money taken taken out of our a/c without our permission , sessions changed and wrong sessions put on our a/c made a complaint on the ship and was told to follow it up when we got home sent follow up complaint 20/4/26 still waiting for a response total shambles

lost our checked bags... didn't have room key had to go to guest services and wait forever... embarking was chaotic mess... we were first time cruisers and they provided no information about what to do.. very disappointed

Worst cruise!! Sewage!! Stink!!! Sick!! The smell got worse by the day. By the last night we were vomiting from the smell. The workers are rude and carnival as a brand has no integrity. All they say is sorry after a ruined vacation. I wrote Christine Duffy President. And forwarded the message to Josh Weinstein CEO and neither of them responded. Carnival clearly has a poop problem in the Sunrise ship and they refuse to tell what the problem is nor will they take any part in rectifying the situation with customers.

After a horrible cruise where my wife and I became sick from the food. April 2026 a cybersecurity breach occurred affecting 6 million travelers of this cruise line shameful!!!

We were due to sail to New Caledonia on 16/1/26. On the evening of 15/1/26, after travelling to Sydney for our cruise, we were informed that due to weather, the cruise to New Caledonia was cancelled - this weather system had been predicted for weeks. We were offered cruise credit, or a cruise to Queensland. We rejected both the cruise credit and QLD cruise, and requested an immediate refund. Carnival said that under their terms and conditions, they were not required to refund our cruise. Carnival is still holding on to $13,000 of ours, and will now not respond to emails regarding the matter. I requested that Carnival confirm that they received our VCAT legal documents and they still have not responded. They have not issued a refund or cruise credit, stating that we rejected the credit. Carnival's conduct constituted a major failure in the supply of services under Australian Consumer Law.

Careful what you strive for.. My "Brother" had been sailing 5 back to back cruises on the Mardi Gras trying to achieve Diamond level .. I am at that level as me and my wife along with others cruise frequently and only with carnival. I was offered 3x level up deals so I booked 2 at the same time. I was allowed up to 2 cruises with the deal, Brother would be going with me (6th week now on the Mardi Gra and then on to the Celebration the next week .. So excited he was . He would be diamond. Nice award for a career Veteran, It is noticeable that every time for over a year now when I book a cruise I need to call for my confirmation as i never receive them thru my email. My wife does this for me as I tend to get angry and she is well experienced working in 5 star high class resorts.. Well we did finally get both confirmations from the same call into carnival.. However we never fully read the second and as fate would have it it did not say level up deal,, This was only noticed after me and my brother got home to his place after the celebration cruise. My wife called our diamond contact and was told nothing could be done.. The rep would not even transfer her to carnival players club where the offers come from. FYI, The Mardi Gras cruise was great but the celebration was horrid.. So bad my brother who was on his milestone 25th cruise was not recognized until we went to guest services and even then had to wait another day for clarification.. He did eventually get his milestone card but absolutely no recognition or any gifts, offers , nothing..grrrr. As for the celebration, horrible food , casino was a disaster as all they cared about was reprogramming machines all week in prep for the following weeks cruise with slot guru Christopher someone. We literally had to confront the host for perks well deserved after earning over 25000 points.. I also Had to confront them a day later for my offered fun play if I reached 15000 which I did not receive until i confronted them. much more Bad happened but i think you get the point here. The biggest let down is that after all this carnival wont correct what i believe is their screwup with the level up offer. Since i became diamond I have been treated more as just another body on board and not someone carnival cares to keep as a loyal cruiser.. In this last year I have spent a good 60,000 plus in your casino , I have 3 more cruises booked but at this point i will cancel them as it is evident fun is no longer what carnival seeks to give people who become diamond. Nor will they correct their wrongs, Nothing in it for carnival I assume.. So to anyone who took the time to read this all I can say out of personal experience with carnival is "Be careful what you strive for" Red, Blue, Gold and Platinum do get treated much better on the cruises than Diamond. Loyalty is not on Carnivals priority list.. A very sad ending to what use to be Fun. See less

I went on a cruise in December of 2025 on Carnival Cruise Lines. I paid for my wife, sister-in-law and myself. My sister-in-law was unable to go. I had purchased insurance for a situation like that. Here we are in May, and still no refund. I will never cruise with Carnival again. I will go back to cruising with Royal Caribbean. My family and myself usually take a cruise every year. I'm really disappointed in Carnival.

DO NOT PLAN A CRUISE ON CARNIVAL SUNSHINE!!!!
my husband and i paid $1000s to be bit up by bed bugs. when we told them, they did not move our room, they did not offer to dry our clothes, they inspected, just to tell me it was dust. which clearly the pictures i have show it is not dust. they said they changed our sheets yet the same stains were on the bed!!!! the people at guest services are the absolute worst, they’ll do nothing but give you corporate responses (because of course they aren’t going to admit there are bugs) and tell you they’re sorry. the guest services supervisor ALFONSETTA LO PRETE, is probably the most unprofessional and rudest supervisor i’ve ever met. she really needs a refresher on how to talk to guest instead of lying and saying “i don’t believe giving you money will fix the issue”. i’m sorry but did i spent 1000s to get bit up by bugs in my room!?!?!? NOOOO. my husband and i deserve money back for the stress and constant itching i’ve endured. we were also told by a few bartenders that the staff (guest services and supervisors) lie to guest all the time!!!! it’s so sad. these people do not care about your well being or your safety. also, the wifi!!!! we paid for high speed internet that BARELY WORKED!!!!!! they should not be advertising high speed internet if it is in fact not high speed internet. the food is really hit or miss…. but the dining room server we had, GUS, WAS AMAZING!!!!

Our family booked and paid for our annual vacation. Booking went great, money promptly deducted from my account. Took kids out to dinner and surprised them with our cruise plans. Everyone excited and happy. Then…. Few days later get an email they cancelled our cruise because there system was wrong and price for room was inaccurate. Didn’t even offer to help find another room or help offer a reasonable discount on already booked room just flat out cancelled! Destroyng our vacation and stealing our kids happiness. Terrible terrible business .

Booked this cruise almost a year ago, and when the day came to make the final payment, I had to call when the cruise wasnt showing in the app.. After calling they claimed the cruise was due to have been paid two days before.. I know it was the day I called, but they claimed it was two days prior, but they would gladly allow me to reactivate the cruise, for approx 2500 more... And no refund for the deposit.. No phone call or email when the payment date came... Terrible customer service, no one cared, and no one would help. Ive been on a lot of Carnival cruises, but never again.

Absolutely infuriated with Carnival right now! We have had our cruise booked and FULLY paid for since November 15, 2025, along with FLIGHT& HOTEL. We are supposed to board THIS Sunday May 3, 2026. We just get contacted TODAY to tell us they OVERBOOKED the cruise and will not be allowing us to board. We selected a room so we HAD A ROOM not waiting to be assigned. This is BEYOND UNACCEPTABLE!!!! How do you SALE me a ROOM/Cabin in November that I pay FULLY for and then turn around and tell me FIVE DAYS before boarding that you RE BOOKED my cabin to someone else and are now over booked and can't allow me to board!?!?!?!?! Incredibly horrible customer service and treatment!!!!!

Carnival Encounter Brisbane to Cairns return. I'll start with the positives. The majority of the staff, the food mostly good and the rooms were great. The shower although small was powerful and the bed extremely comfortable. My issues were the smell of sewer first noticed two days into the cruise at the rear decks. People were going outside covering their noses. It was disgusting. Secondly I was unable to get my daughter a drink at the bar unless she came with me. She has a disability and also a very painful back so walking and carrying a drink back to her seat is difficult. She also had a child to supervise. She was insight of the bar to wave at bar staff when I ordered her drinks but I was refused her drink. There were more security staff than waiters so managing to find one to get her a drink despite pointing out where she was sitting and requesting assistance on getting her drinks fell on deaf ears. On barman was extremely rude when I didn't understand his English. He was so intimidating I refused to go to that bar again and set my partner. No issues with him getting me a drink though. Different bars charged different prices for the same drinks. On the last day at sea we woke to find much of the outdoor seating had been stored away. Lounging at the sunset bar at 3pm that day our longest were taken from around us and the bar closed at 3.15pm when the app stated it closed at 4pm. On the rainy days at sea (it can happen) there was no room in any of the indoor entertainment areas. The newly installed slides didnt work as they should. The green shoot would allow you to get to the bottom at a slow pace but the blue slide had you stuck on the way down the shoot in several places. This happened no matter what you were wearing or in what position you put yourself in. This lead to long queues on high spiral stairs which I felt unsafe do be kept waiting on. We purchased the drink package for my grandson but were extremely disappointed that all he could get at the bars were cans of pop (he's not allowed fizzy drinks). He wasn't even allowed a bottle of water on his package. This package is a con. Most of the staff have a long and tough job on the cruise but they are pleasant and extremely helpful . My other complaint is that I booked the cruise back in Sept 25 and paid a deposit. This was taken out of my bank and I received a confirmation email but nothing else. She I went to pay the balance in Jan 26 my booking reference wasn't recognised and no booking found. I emailed Carnival numerous times but received no reply. I booked again and paid in full to avoid the same issue. No one on the ship could help with my lost deposit. Having cruised from Brisbane in Dev 24 with Royal Caribbean I will always chose them in the future. Lots of waiting staff to help my daughter get her drinks and no overbearing smell of sewage.

My husband and I had an amazing time. We did a 6 night cruise to the Caribbean. The ship Carnival Magic was very clean and the Stateroom Attendant Ni was absolutely the best. The only experience that wasn’t pleasant was the rain and luggage getting wet to the point my top layer of clothes were damp and my Coach sandals being destroyed because the staff handling the bags.

Give Vatma from Indonesia a raise.She was very nice and polite.she is on freedom