Britsuperstore Recenzje 

It took one week for Britsuperstore to process my order and another week for it to arrive in Paris, France which is, IMO really good. I’ve had a tiny hiccup with an item that was switched and thanks to Richard’s reactiveness the problem was solved immediately.
Despite all the complication due to Brexit, a lot of companies have given up sending order to Europe and I’m very thankful that Brtisuperstore has chosen to brave the difficulties so people living outside the UK can still order their favourite products.
Thank you to the Britsuperstore’s team, keep up the good work.

The best company! Karen and Richard, you are the best! super responsive, and always with so much kindness! I've been using their service for over a year, with goods delivered once a month. They have the most products and the best prices among companies providing similar services in the UK. My kids are obsessed with crumpets, and they will buy them close to the delivery date to keep them fresh. Because they are personal shoppers, the products I receive are always in good condition. They also notify me if a product is missing and whether I would like to substitute another product or receive a refund.
It is highly recommended!

Although I live in the UK a product that I usually use has been out of stock for months and looks likely it's been discontinued. In my desperation to source this product I surfed the internet and found to my delight that Britsuperstore had this. I found out later, and would have known had I read the BSS description that to they are personnel shoppers and once an order has been placed they then try and source to the products for you. I sent them an e mail saying that the product may have been discontinued and that they would be unlikely to find it as it had been unavailable for at least 4 months and could they refund me, they said yes of course, then less than an hour later Richard e mailed me to say they had found three items and would I like them, I was like a dog with 10 tails and so happy they located some for me. Richard you're a star and thank you very much for all your help and dedication to find my product😁😁😁

Seemingly this is a reputable company but to me it feels like a scam. I paid my money and had an acknowledgement of my order then nothing. No communication, no response to several emails, nothing and when I tried to track the order on line my data was said to be incorrect. Don't bother.

I discovered Britsuperstore online last year. A first rate shopping experience with very well packaged goods and quick delivery. Customer service is excellent. I live in New Zealand and it's always a treat to receive a shipment. I'd have no reservation in recommending this store. Sandra Holmes

Best delivery service for Cadbury Chocolate Gifts to the EU.
I’ve used Britsuperstore several times, as they are the only company that deliver Cadbury’s chocolates to the EU. My last order was delivered to Berlin, days ahead of schedule, much to the delight of my friend.

Order February and no delivery mid March. I was sent a link to track my parcel which asked for my credit card details!!! Not at all happy
I do not think the website was anything to do with customs. Two days since later. Still no delivery
Update: Britsuperstore invited me to contact The postal service as the delivery had still not arrived. They were not interested in trying to assist. Turns out that they hadn't sent the correct paperwork. Then the tracking number they sent me didn't show all the information. This could only be seen by the person sending the package. Britsuperstore apologised for not telling me the info I needed. I would NEVER use this company again. I receive parcels from the UK all the time to this address without any problem. CUSTOMER SERVICE SERVERELY LACKING!!!! I paid way too much for such appalling service

BritSuperstore were very good.I was able to order my favourite Homepride pasta sauces and they were delivered promptly in just a few days A very useful service.

Absolutely terrible service, ordered some tea on the 18th of January, now the 6th of March and still not recieved. after emails there is still no update to my order. Will not be order from the again and would tell other to avoid as well!!

I am another disappointed customer and I should have read earlier reviews more carefully. If you use this company to send UK purchases to EU be warned they do NOT properly calculate duties / delivery charges. So I received a 25% extra supplement on the delivery cost of my parcel This practice is set out in their detail terms buried in the links on the bottom of the site but its not mentioned clearly when you are ordering - this is downright poor practice for a company that claims it is "the most experienced UK grocery exporters on the web today". To be clear, import tax or duty is payable on top of whatever you pay online. My disappointment was not helped by the very poor delivery service. No attempt made to deliver to the right property, 24 hours later a kind neighbour passed me the unsuccessful delivery notification which had been left in the wrong property; this after I was sent to the wrong depot to collect my parcel. I did communicate my disappointment to Richard - who basically told me to read the fine print in future. Personally I will NEVER use them again.

Parcel arrived in normal postal times All was good No delay's in customs Best to use B-Post if you have the option Keep up the good work L C

My last two orders on 16/02/2022 and 08/10/2021 were inexplicably cancelled.
Although the money was refunded, I received no notification in either case that the order had been cancelled. The refund cost me, as currency charges were applied to my credit card.
I wrote to Richard Price@Britsuperstore over a week ago and have received neither an acknowledgement nor an explanation.
I have regularly checked my mail and Junk/Spam folder and have definitely not received any mails.
Re. the reply
I did provide the order numbers in my mail and waited nine days for a reply before posting on Trustpilot.

Ordered some De-Cafe Yorkshire Tea Bags 2x 180 £25.00 (ouch!!)
Where we where camping in Spain we couldn't buy any in the local shops, unfortunately the wife can only drink De-Cafe!,
Britstore seemed the perfect answer although a bit expensive, and looked for all intents and purposes a fairy professional set up !! (apart from very curt email contact I received before making my order !!),
I ordered and used the tracking, UNTIL I received a email from Spanish customs asking me to fill forms in etc why my order was being held !!! A bit difficult while camping and totally unexpected as "I assumed by paying more and using a company like this the import part was all taken care of" ? I contacted Britstore for help BUT was basically told (curtly!!) that as I signed there disclaimer to customs issues etc, I would not get any help, refund (even though my package will be returning to them) or help to sort the forms out !!! I have since been to the camp site office and printed the forms off, tried to go on the websites indicated but it's impossible to sort it out as I have to have an address in Spain and it will also not accept my passport number so I cannot open an unnecessary account. I even had the Spanish girl try to fill the forms out and she said it was impossible!!
So...... basically I lose out, PLEASE BEWARE AND DO NOT WAST YOU TIME AND MONEY WITH THIS COMPANY your better off getting a relative or friend to send them out.

IN ANSWER TO THERE RESENT REPLY, THE WHOLE POINT OF USING A COMPANY LIKE THIS IS THAT THEY SUPPOSEDLY "SPECIALIZE IN SENDING UK PRODUCTS ABROAD" ???
I'M IN SPAIN, NOT AUSTRALIA !!!
SAME OLD LAME EXCUSE ......Covid & Brexit ????

order was on 29/12/2021 but only received on 28/2/2022, this was not Britsuperstore's fault! But through the post and import to Belgium. Without a doubt Brexit is the problem! Never had problems before with orders from England to Belgium. Super helped by the helpdesk of the store. Answer by mail within 24hrs, that's service! I will definitely continue to place orders in this store, Gino

After 47 days, my parcel sent from the UK on January 13th, 2022 has finally arrived today, February 28th!
The delivery took one weekend in the UK and one weekend in Sweden. The rest took 41 days with the extremely unreliable BPost carrier Landmark Global!
BritSuperStore actually always responded to all my emails in the meantime, but your information was either "sorry, but…" or facts I could see myself on the tracking service. You've constantly complained that the long delivery time is not your fault! You write it to all your customers and to all negative reviews here on the Trustpilot. You think it's unfair that you get the lowest rating (one star) because of your BPost provider. But that's only a bad excuse!
Transport is a part of your service! If we, your customers, knew that it is so bad and that we can’t trust your words, we would never order goods from you! If your carrier Landmark Global is so unacceptably insufficient and unreliable, you should, of course, replace it with another, a better one!

Another interesting question is about your prices - why should we, European customers, pay both English and European VAT?

Thank you so much. The customer service is excellent and extremely fast. Every email was answered in probably 10 minutes max.
I will order again and again even the shipment was a little long (but that’s not their fault) package was send to Germany.
The bottles were packaged really well and came to my door without any damage.
Thank you again that you take that extra step and send to Germany and have an super friendly customer service agent (Richard) he definitely deserves a appreciation of the boss :)

My order was placed on 15th January. My goods are still not here on 24th Feb and I have had no contact from Britsuperstore despite asking for an update a couple of weeks back. Very poor service which will no doubt be blamed on couriers, customs or Brexit. If you can't provide the service stop advertising it.

Outstanding service! From the range of goods to the care and attention of the shoppers, it has been perfect for 44 of 45 mostly monthly orders since 2016 (and many more under a different account back to 2002). January's order was misplaced by DHL, and that was promptly sorted. My re-order and some extra things were dispatched in 2 parcels on a Tuesday and received in New Jersey on Thursday and Friday, so back to business as usual.

I have recently made 2

Order was made simple; assistance post purchase was immediate and useful; parcel packaging was top quality level; unfortunately, being they out of the UE (of course not their fault) taxes, customs control and delivery time were a bit more difficult that the ones foreseen. Anyway, in spite of these issues, the rest was perfect. Thank you