Britsuperstore Recenzje 

My order was never received and their customer support refused to refund my money. Terrible experience, don't buy anything there.

Per me un'ottima esperienza. Ho acquistato dei deliziosi biscotti inglesi al gusto di Victoria sponge cake e li ho divorati. Esperienza da rifare

I was looking for some particular item that doesn't seem to be easy to find. Their website showed they had this item available so I placed an order. Three days later I got an email to say they were no longer able to obtain the item. So they had been advertising as available an item they did not have in stock. I think that is very bad form. They did refund my payment though.

This company is a con. I paid shipping and delivery with order, then on delivery was asked to pay another 9 euros duty. I refused delivery. Please check the small print people

I ORDERED GOODS ON LINE TO BE DELIVERED TO IRELAND.THE MONEY WAS TAKEN FROM MY BANK ACCOUNT THEN IRECIVED AN E MAIL STATING TO CHECK THE GOODS WOULD CLEAR CUSTOMS.I ASSUMED THAT A EXPORT COMPANY WOULD KNOW
WHAT YOU COULD SEND SO I AGREED TO THE TERMS.MY GOODS HAVE BEEN RETURNED AND I WILL NOT GET ANY COMPENSATION SO I HAVE BEEN IMFORMED.AS BOTH OF US ARE OAPs IT IS A LOT OF MONEY TO LOOSE.THESE PEOPLE ARE NOTHING BUT SCAM ARTISTS

They charged me. They did not send the product and they just returned part of the money I paid because they force you to convert to pounds.

The items I ordered were well-packed and arrived in good condition. Delivery took 10 days from UK to Australia. Two items had a 'best before' date of 21 June (no year) and I would have liked a longer shelf life. However, overall I was very satisfied with my first order.

Worst experience ever! I wanted milk for my baby and I paid for it online.
Then they said it’ll take 15 working days to be shipped!!! That’s absurd. And it would’ve been exactly the same price if I ordered it to be delivered via fedex priority service but I just thought that buying it through this website would be easier!
Never dealing with this website again.

My first order: I was looking for specific brands and items not available in my local store. Order placed on the 18th, delivered on the 20th. Well packed, no fuss. What's not to like? I will certainly order again.

Fast processing and shipping! My parcel arrived a week early! Everything was packed very carefully. I’ve had nothing but excellent experiences with this site and I will definitely continue to use them in the future!

Arrived perfect condition , plenty of date on items. Fast delivery I ordered 14th December 22 and it arrived on Gold Coast Australia on the December 20 .

THEY ARE BAD PEOPLE NEVER ORDER FROM THEM. I did not receive any of my items I ordered only 12 items and it never came.

I've been ordering from Britsuperstore for several years now and the experience is always excellent. Dispatch is quick and delivery is as quick as it can be with Brexit adding on the Customs delay. (11 days from dispatch to delivery to NL including 4 days in Customs) Everything arrives well packaged, I've never had any damage or leakage and I also order drinks. Even the biscuits are in perfect shape. My only issue is sometimes the website is slow. not sure if it's because everyone is making Christmas orders or it could be the huge amount of items I have in my basket.

The order process was OK but when the item did not arrive and could not be tracked, almost three weeks after the order was placed then they blamed the shipper and left me hanging.
I would not recommend working with such an unprofessional company

Superb service. Made a complicated order from several different shops. 7 days later it all arrived delivered to my door by La Poste. Yes there were customs duties to pay but we have Brexit to thank for that. Everything was beautifully packed and well sealed. Will definitely order again.

Horribly Company,
I ordered some tea end of September. After being held up over 10 days at customs I emailed them. They referred me to Dutch customs who do not have information about packages, only courier services do. When confronted they contacted their courier saying the package was sent back tot them. I then asked for a full refund which they did not give saying they had not received the package back yet! After confirmation by then selfs that It was sent back no less!
Another few weeks go by and they contact me saying they can resend for another 9 pounds shipping cost, or give me just a refund for the product not in full.
And that for a product of less then 30 pounds.
Ridiculous bad service!!
Do not bother purchasing through this webshop.

Same experience as others. Delivery held up for a month for no reason. When chased they didnt deliver the product, but a demand for more money and an insistence that I travel out to the delivery company's office to bring them the extra money.

Even if I agree to pay they wont deliver I have to go to collect. Dont want to rent a car to pick up something I've been charged 69 pounds for delivery!

And now they're being cagey on the refund. Saying they cant predict when it will be issued as it relies on the parcel being returned to them. Why is my refund delayed because of their terrible logistics which I have no control over?

They failed to deliver the product. They have confirmed they will never deliver the product. I should be issued an immediate refund

Order sent out on 28th September and received here in Newfoundland Canada on 5th October. In perfect condition as always.
I am however getting quite annoyed on behalf of Britsuperstore for the negative attitudes being shown here. It states pretty much all over the website that you (the customer) are responsible for your countries customs & duties. It also states quite clearly that it is up to you (the customer) to check with your country to see what you are ordering is allowed in. If you continue to order stuff (seems baby milk is the biggest problem) then don't whine when it's refused entry. You cannot expect this company to be aware of every countries rules when you can't be bothered to look it up yourself.
Thank you Britsuperstore for making my Xmas great as you do every year.

Great service provided and items arrived safely and well packed . Great job .

Additional charges from local courier. So I paid £21.65 for delivery. 13 days later and much to my horror, our lovely local courier SDA (Italy) delivered my parcel which included missing documents,receipts and broken/damaged items, to also quote someone else’s review earlier:

Customs duty had to be paid to the delivery company for goods delivered to the EU
I would expect this to be done by Britsuperstore as part of the service. BREXIT is not a valid excuse, as companies delivering from other non-EU countries manage to do this.

Richard from Customer Service showed no empathy and the company continue to use Brexit as an excuse for charging £40 for delivery on a £42 order in total.. go figure!