Britsuperstore Recenzje 

unfortunately still waiting for my product after ordering it on the 9th february (it is now the 25th of march), no clear reply from the shipping company nor the britsuperstore. I only ordered a small peppermint extract nothing else.

A really large range of products. Amazingly good packaging and protective wrapping to ensure everything arrives intact.

They tell you the order is without problems as it's not meat or dairy, ask you to confirm agreement of order, then it gets rejected by receiving country and returned to them and they offer no refund.... Purposefully deceiving people. Shameless

I have had an excellent experience (my first) with Britsuperstore.com, parcel sent to The Netherlands. They offer a wonderful variety of product choice with ease of ordering and payment. Their communication was clear and first class. All my products arrived safely and in perfect condition. The content of my parcel was very carefully packed, no breakages and each product had a long use by date. I would not hesitate to order from them again.

This business is really untrustworthy..I received goods that had the seals broken and the tops removed and tampered with, no response from this business. I was also sickened by items ordered, really bad..

Hice un pedido, lo recibi 2 meses despues, debido a que se quedo retenido en la aduana española, tuve que pagar mas de 115€ de impuestos, (mas el costo del pedido) y cuando lo recibi tenia productos caducados y me faltaban 6 articulos. Nadie se hace responsable y se lavan las manos. No recomiendo comprar aqui, ya que tendran problemas para recibir el pedido debido al Brexit y ellos se desentienden del problema una vez tu pagas y aceptas las condiciones de venta, deberian explicarte todo lo que puede pasar antes, para que al menos tengas la opcion de cancelar el pedido.

I advise everyone to steer clear of this company. I ordered goods exactly a month ago - still waiting - and every time I called to chase things up, was met with indifference.

When I asked them to refund me they said “oh, we can’t yet” 🙄

There are plenty of other companies sending English goods to Italy, so don’t waste your time.

I am now proceeding with the Small Claims Court. I am spitting mad.

They tried to deny me a refund even though they knew I hadn't received the goods. In fact the goods had been returned to them at that point.

I ordered Christmas food on 10 December 2025 which got stopped by the Spanish customs who said the goods were perishable dates and returned them. When I wrote and asked for a refund, they told me I had signed a contract saying that I had agreed to there terms of a non refundable order. I would never order from them again, a bad attitude.

My friends ordered several food items as gifts for my 60th birthday. To be sent from Wales to Spain. They ended up in customs and then the items expired before they could be forwarded on to me despite our prompt response to customs . The t&cs confirm they are not responsible for the delivery even though the company purports to be experts in delivering British Brands overseas! No gifts, no refunds and no response re complaint

Great first experience with Britsuperstore. A huge selection of British products. Super smooth transaction, and shipping was fast and efficient to Canada despite being ordered over the Christmas holiday.
Highly recommended and will use the service again. 5 star rating for sure.

I ordered with 48hr shipping in time for Christmas and it came today half empty. Half of the items I ordered didn’t come. I rang and emailed and they eventually answered saying they couldn’t find the item I ordered. If you couldn’t find it then why wasn’t I emailed prior to the shipment going out?? I was only told when I rang to complain and a partial refund was only processed when I complained also. Lady on the phone wasn’t apologetic at all, no compassion. You shouldn’t have something on the site if you can’t provide it. I only ordered from you for the Tango Dark Berry and had to pay EXTORTIONATE shipping fees. Horrendous customer service, won’t give you your items and won’t tell you till you phone up angry!! Do not order. I’ve seen other reviews saying the refund never comes through so I’ll be waiting eagerly and contacting my bank if I don’t see it soon.

Paid €22 for something that would have cost about £10 - fine, have to make a profit. Paid the same amount (€22) for shipping - fine, really wanted it so had to be done.
Just for the postman to knock on the door and ask for a further €34! HOW

French duty 40% of order value.
My order was for a Christmas cake, mince pies, and a Christmas pudding - total £34.
Here in France the post lady rang the bell to say there was a bill of €16 (£14) to pay.
Shock! Of course in the small print is the recommendation that the customer checks in advance if any duty or tax is payable.
But it's impossible to find out (I subsequently tried) what the French duty charges would be for "Morrisons - the best Christmas cake" for example.
Of course the company know this.
They should, before you complete an order, advise you at that point that there many be duty payable.
They must send hundreds or more of similar items to the EU, so they should know exactly.
But I suppose you can't blame them, people might just not order.
So, buyer beware.
PS the delivery charge was £18, so my three Christmas items cost me £66!
On the positive side, the order arrived quickly and was superbly packed.
Hence the 3* instead of 1

Cela fait 1 mois que j'ai commandé.
Plusieurs mail et on me réponds que malheureusement j'ai choisi une livraison sans suivi.
cette société est responsable de la bonne exécution de la livraison.
C'est une règle commerciale.
J'attends donc de leur part beaucoup plus de sérieux.

I have just retrieved my BritSuperstore parcel from a local post office in France. Unfortunately I have had to pay 142€ import tax for goods valued £138 on the invoice.
I have been unable to find out how this was calculated - the shipment reference number is not recognized on the French customs website and without that, I can’t make any headway at all.
I have unpacked the items and everything is in order, wrapped in bubble wrap etc.
However, what I do find extremely depressing is the dismissive and unhelpful response I received from BritSuperstore when I contacted them for advice. Of course I understand that since Brexit there are import duties to be paid on deliveries from the UK, but my request for advice, or another possible shipping reference was completely ignored in the company representative’s haste to inform me that they would not refund if the “items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges”.
I should also mention that I did not receive an email confirmation that my order had been processed and giving the courier details. The first I knew of this was the postman asking me for 142€. I had to find the shipping details through the BritSuperstore website.
Unfortunately, I have found ordering with BritSuperstore an extremely expensive and disappointing experience.

Another wonderful delivery from Britsuperstore! Thank you 😊

As a family of expats and anglophiles, we hugely appreciate Britsuperstore. They stock so many items that other British import stores don't. To be able to get food items and toiletries and even magazines that we are so fond of and miss very much is a treat. We use DHL as the shipping option. More expensive but we've never had a problem with any of our many orders over the years.

Realicé una compra de té, no volví a saber nada más del tema. En el seguimiento del envío dice que el paquete ha sido devuelto a su origen, les pedí un justificante o algún documento donde se mostrara que el paquete había llegado a España y todavía estoy esperando la contestación. Tengo la impresión de que el paquete nunca salió del UK y se quedaron con los 131€.

I placed my order on the 5th of May from France and received my order today, May the 31th. I won't complain about the time, post deliveries aren't the business problem and if they did used DHL the shipping would be extortionate.
I was impressed by the package, impeccable, the contents were very well wrapped were in pristine condition. The invoice was also well printed, with the date of order, prices, it was very professional clean and tidy.
Will order again. It would be nice if the site's owner of the store replied to the other customers, happy or unhappy, trust is the core of any business and because of that, I did hesitate to place a first order.